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Zendesk is seeking a Manager of Customer Success for the French region to lead a 4–10 person team of CSMs in the high and medium-touch segments, with a focus on making customers more successful, driving adoption, and turning them into advocates. The role aims to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of value architects, accelerate product and CX technology proficiency, set clear goals and KPIs, and ensure operational consistency to exceed targets, while collaborating cross-functionally and leveraging data. The ideal candidate has 9+ years in customer success or related roles, 5+ years of management experience, strong data and financial acumen, fluency in French and English, and experience across segments from SMB to Strategic, plus comfort with AI/automation and cross-functional collaboration. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, inviting applicants to help invent the future of AI-enabled customer success.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships with top-tier customers and expanding existing partnerships to increase impact. The role entails driving top-line revenue from new enterprise customers, cross-selling to existing accounts, nurturing senior-level relationships for retention, using data insights and adoption history to improve prospecting and retention, and creating quarterly territory plans to increase market share. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales with a proven track record of exceeding targets, experience navigating complex sales cycles and renewals, selling to VP/C-level executives, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The candidate should maintain a robust pipeline and accurate forecast, lead multi-month, value-centric deals with proofs of concept, secure executive sponsorship, and collaborate with internal teams to optimize sales strategies and execution. Zendesk supports a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems to screen applications, and offers accommodations for applicants with disabilities; interested applicants can apply via the Zendesk careers page or contact peopleandplaces@zendesk.com for accommodations.