Zendesk is looking for a Senior Product Manager to join their team and help redefine customer experience (CX) using advanced AI and machine learning technologies. This role involves owning the product roadmap for their QA solution and requires collaboration with various teams to deliver impactful, automated solutions aimed at improving customer satisfaction and efficiency. The position is a temporary replacement for maternity leave and is expected to last 18 months. Candidates should have over four years of relevant product management experience, strong prioritization skills, and a history of utilizing research to guide product development. Zendesk emphasizes a supportive work environment that values flexibility, diversity, and employee well-being while offering a competitive salary and opportunities for professional growth.
