Zendesk is a top provider of customer experience solutions, emphasizing the optimization of customer support platforms. They are looking for a Senior Platform Architect experienced in contact center technologies, particularly with Zendesk, Amazon Connect, and AWS, to design and implement customer service solutions. Key responsibilities include developing scalable architectures, leading technical strategy, and ensuring compliance with security standards. The position requires a minimum of 10 years in solution architecture, including expertise in AWS services, and excellent communication skills for engaging with stakeholders. Zendesk promotes a diverse and inclusive workplace, supporting hybrid work while adhering to equal opportunity employment principles.
