Zendesk is seeking a Senior Platform Architect who specializes in contact center technologies, particularly in Zendesk, Amazon Connect, and AWS. The role involves designing scalable customer service solutions, leading technical strategies, and integrating various systems to enhance operational performance. Key responsibilities include mentoring team members, driving innovation, ensuring compliance, and engaging with stakeholders and partners for solution development. Candidates should have at least 10 years of experience in solution architecture and a strong technical background, with preferred qualifications including relevant certifications and experience with agile methodologies. Zendesk promotes a diverse and inclusive workplace, offering flexible hybrid work arrangements and prioritizing accommodations for applicants with disabilities.
