Zendesk, a leading tech company focused on customer experience software, is seeking a Senior Technical Program Manager in Product Development to lead multiple complex, cross-functional programs that deliver measurable business outcomes and support OKRs, with a global reach across EMEA, APAC, and AMER.
The role entails maintaining an end-to-end view of value creation, proactively identifying cross-functional friction and dependencies to prevent delivery risks, and translating strategy into executable plans with strong change management and risk mitigation.
You will establish governance forums, operating rhythms, escalation paths, and executive communication, drive end-to-end delivery against milestones and quality standards, manage scope and critical paths, and mentor others to raise program-management standards.
The ideal candidate will have prior software company experience managing engineering programs with at least three large-scale releases, be proficient with agile tools like Jira, Confluence, and Kanban, and excel at facilitation and cross-regional collaboration across multiple global programs.
Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity, and notes that AI screening may be used; reasonable accommodations are available for applicants with disabilities.
