Zendesk is hiring a Managed Services Consultant who acts as an experience-maker for enterprise customers, helping them use, see, and value Zendesk by extending their teams through excellent customer service and hands-on support.
You will manage a portfolio of Managed Services customers, maintain and prioritize a backlog of work, remain expert across the Zendesk product line, educate customers to proactively optimize their setup, delegate requests as needed, and help establish world-class service standards.
Key duties include providing business consultation, defining the problem with customers, configuring Zendesk to meet goals, managing competing priorities across multiple customers, and responding to high-profile escalations to sustain loyalty.
Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship-management skills, empathy, technical aptitude, and willingness to travel up to 20%.
Zendesk emphasizes diversity and inclusion, offers flexible/hybrid work options, and provides accommodations for disabilities; they may use AI to screen applications and position themselves as an equal opportunity employer.
