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The Customer Success Manager (CSM) at Zendesk plays a vital role in helping customers achieve their business outcomes quickly through advanced Zendesk solutions. The primary objective is to ensure customers derive value from their investment, working with various stakeholders from executives to administrators. Key responsibilities include managing customer engagement, driving product adoption, and advocating for customer feedback within the company. The position requires a minimum of five years of relevant experience, particularly in customer success within the technology sector, along with strong interpersonal skills and the ability to influence across organizational levels. Additionally, Zendesk promotes a diverse and inclusive work environment and offers flexible work arrangements.

Zendesk is seeking a Senior DevOps Engineer for its Contact Center team to enhance functionality and integrations of its Voice products. The ideal candidate should have over five years of DevOps experience, particularly with AWS, and possess skills in Ruby or Go, CI/CD pipelines, and infrastructure-as-code. Responsibilities include building and monitoring AWS infrastructure, collaborating with teams on cloud architecture, and promoting a culture of learning. The company values collaboration, test-driven development, and agile processes while fostering a diverse and inclusive workplace. Zendesk offers a hybrid working model, allowing for both in-office collaboration and remote work flexibility.

Zendesk is looking for a Software Engineer to join its Contact Centre product team, focused on enhancing customer experience through advanced technologies like React and Typescript. The role involves designing secure and maintainable systems, collaborating with designers and engineers, and contributing to all stages of the software development process while ensuring code quality. Candidates should have 2-4 years of experience in software development, particularly with React, Go, or Python, and familiarity with AWS services is preferred. The software engineering team primarily utilizes Go, Ruby/Rails, and React JS in building their products, with an infrastructure supported by AWS and Kubernetes. Zendesk promotes an inclusive work environment with a hybrid working model and is committed to diversity and equal opportunity in its hiring practices.

Zendesk is a leading customer experience solutions provider, emphasizing the importance of strategic partnerships for business growth, particularly in the customer service and contact center industries. The position advertised focuses on developing and executing the AWS go-to-market strategy within a specific country, promoting Zendesk's offerings, including the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk leadership, co-selling strategies, driving marketing efforts, and managing event sponsorships to enhance visibility and sales. Ideal candidates should have extensive experience managing AWS partnerships, direct engagement with AWS sales and marketing leaders, and a proven track record of driving business growth through AWS collaborations. Zendesk promotes a fulfilling work environment, is committed to diversity and inclusion, and offers accommodations for applicants with disabilities.