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The role is a dynamic advisory within Zendesk’s Customer Success organization that helps customers rapidly achieve business outcomes using Zendesk’s Contact Center capabilities, working with executives, operations leaders, IT teams, and internal teams. The mission is to accelerate CC adoption and time-to-value, serve as the subject-matter expert for contact center modernization, and align feature adoption with the broader CX strategy across the Zendesk suite, in partnership with Core CSMs. Key responsibilities include driving adoption and outcomes across routing, IVR, analytics, and AI-powered experiences; leading workshops and health checks; onboarding with Professional Services; serving as the advocacy feedback loop; driving value realization and ROI; and collaborating cross-functionally with Sales, Renewals, and Services while delivering QBRs. Qualifications include 5+ years in enterprise SaaS customer success, professional services, or technical account management (CCaaS preferred); deep understanding of CC operations and KPIs; proven SaaS adoption success; strong consultative and advisory skills; ability to articulate business value to diverse stakeholders; familiarity with CCaaS tech, AI, and AWS/Amazon Connect is a plus; and a bachelor’s degree is preferred. Zendesk emphasizes its calm approach to customer experience, hybrid work flexibility, a commitment to fairness and diversity, AI-driven screening disclosures, and equal opportunity with accommodations for disabilities.

Zendesk aims to power exceptional service and build a next-generation autonomous service workforce, focusing on government and nonprofit sectors to transform customer and employee service with AI-driven support. The Enterprise Account Executive will own an Australian territory, drive strategic growth with government agencies and departments, and manage complex, multi-year deals from prospecting and PoC to closing. The role requires becoming a trusted C-suite advisor, aligning Zendesk’s Resolution Platform with client business goals, and collaborating with product, engineering, and leadership while using tools like Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of experience in B2B cloud/software sales or solution engineering, be strong consultative storytellers, understand SaaS and AI business models, and excel at building lasting relationships with integrity and empathy. Zendesk promotes a hybrid work model, equal opportunity employment, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants with disabilities and AI screening used in accordance with policy; for accommodations, email peopleandplaces@zendesk.com.

Zendesk is seeking a Commercial Account Executive to help power AI-first B2B SaaS transformation for customers in Western Australia and South Australia, aligning with its mission to enable exceptional service. The role focuses on new customer acquisition and expanding partnerships in the mid-market, while helping business leaders realize ROI from AI-powered CX and EX solutions and building meaningful relationships with VP and C-level decision-makers. You’ll develop strategic territory plans, build a data-driven pipeline, and collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes. Ideal candidates bring B2B SaaS sales experience (mid-market or complex deals), a consultative approach, enthusiasm for AI, ownership and curiosity, and willingness to travel within WA/SA, with bonus points for tools like Salesforce, Clari, Gong, Tableau/Looker, or CX/EX software experience. Zendesk emphasizes hybrid work, equal opportunity and inclusion, may use AI screening in hiring, and offers accommodations upon request.