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Tempo Software is a leading provider of strategic portfolio management software, serving numerous Fortune 500 companies and focusing on innovation and customer success. The company is seeking a Director of Business Systems to guide the development of internal systems and data architecture to support its high-growth SaaS environment, overseeing critical applications across various departments. Key responsibilities include defining the enterprise systems strategy, enhancing data governance, and streamlining operational processes through automation. The ideal candidate should have extensive experience in enterprise systems, data management, and a strong understanding of SaaS metrics and compliance standards. Additionally, Tempo offers competitive benefits, a flexible work culture, and opportunities for career growth in a collaborative environment.

Tempo Software is a leading provider of strategic portfolio management software, collaborating with a third of the Fortune 500 and emphasizing innovation and customer success. The company is seeking a Director of Business Systems to drive the evolution of internal systems and data architecture to support its high-growth SaaS model. This leadership role involves defining a roadmap for business-critical applications across various departments and ensuring effective data governance and seamless integrations. Key responsibilities include system strategy execution, data architecture management, operational scaling, and team leadership, requiring significant experience in enterprise systems and data management. Tempo offers a flexible, remote-first work culture with competitive compensation and benefits, promoting career growth and an inclusive environment.

Tempo is on a mission to enhance team collaboration through its popular Atlassian Marketplace apps, serving over 29,000 customers and hundreds of Solutions Partners worldwide. The company's product suite includes solutions for time tracking, resource planning, project management, and strategic roadmapping, with recent acquisitions of Roadmunk and ALM Works expanding their offerings. In hiring for a Senior People Partner, Tempo seeks an individual with strong expertise in HR, particularly within the Canadian and US markets, to align people strategies with business needs and improve employee experiences. Responsibilities for this role will include partnering with client groups on HR initiatives, leading training sessions, and providing strategic guidance on performance management. Tempo offers a hybrid or remote work environment with benefits like unlimited vacation, health plans, and opportunities for professional growth, fostering a diverse and inclusive workplace.

Tempo Software is a prominent provider of strategic portfolio management software, collaborating with a significant portion of the Fortune 500 to enhance their work planning and delivery processes. The company is seeking a Director of Demand Generation who will lead the strategy for both direct and indirect sales lead funnels and ensure high-quality leads convert into revenue. This role involves optimizing the sales funnel, forecasting performance, executing multi-channel campaigns, and developing a lead scoring model. The ideal candidate will have over seven years of experience in B2B SaaS demand generation, strong analytical skills, and proven leadership in building effective demand generation teams. Tempo offers a flexible remote working culture, great perks, and a commitment to diversity and inclusion in their hiring practices.

The role of Site Reliability Engineer (SRE) at Tempo involves building and maintaining infrastructure to support the engineering department, ensuring stability, availability, and efficiency. Responsibilities include designing CI/CD pipelines, automating key processes, and providing mentorship to foster a DevOps culture. Candidates should have over four years of experience in a SaaS environment, proficiency in cloud services like AWS, and experience with software development and Kubernetes. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at fostering employee well-being and development. The company, recognized for its innovative solutions in project management and resource planning, values diversity and inclusivity in its hiring practices.

Tempo is on a mission to enhance teamwork through its popular Atlassian Marketplace apps, serving over 29,000 customers globally and specializing in various project management tools. The company's product offerings have evolved significantly since its inception in 2009, including acquisitions like Alpha Serve and Roadmunk to strengthen its solutions. They are currently seeking a Software Developer skilled in Java, React, and Vue.js to contribute to both front-end and back-end development efforts. The ideal candidate should have at least three years of relevant experience, strong knowledge of programming languages and frameworks, and exemplary communication skills. Tempo promotes a diverse and inclusive work environment, offering exciting challenges, opportunities for impact, and a range of social activities for team members.

Tempo is dedicated to helping teams collaborate more effectively through its suite of top-selling Atlassian Marketplace apps, serving over 29,000 customers, including a significant number of Fortune 500 companies. Since its founding in Iceland in 2009, Tempo has diversified its offerings, acquiring several companies to enhance its product portfolio, including Roadmunk, ALM Works, LiquidPlanner, and Old Street Solutions. The company is currently seeking a Senior Analyst for Market & Competitive Intelligence to lead competitive research and market trend analysis, shaping the strategy for its Strategic Portfolio Management, Project & Portfolio Management, and Enterprise Agile Planning products. This role will involve working closely with industry analysts, synthesizing insights to inform product positioning and influence company direction while communicating key findings to executive leadership. Tempo offers a flexible remote work environment, unlimited vacation, and a commitment to inclusivity and equal opportunity in the workplace.

Tempo is dedicated to helping teams collaborate effectively through their popular Atlassian Marketplace apps, supporting over 29,000 customers worldwide. The company offers a comprehensive product suite that has expanded from time-tracking solutions to include various project management tools, especially after acquiring Roadmunk and ALM Works in 2021. They are currently looking for a Software Developer skilled in Java, React, and Vue.js to work on web applications, collaborating with cross-functional teams and assisting in technical troubleshooting. The ideal candidate should have over three years of experience, with strong knowledge of modern technologies and a proactive attitude towards problem-solving. Tempo provides a flexible work environment, including unlimited vacation, competitive benefits, and a commitment to diversity and inclusion in their hiring practices.

The Site Reliability Engineer (SRE) role at Tempo involves building and maintaining infrastructure to support the engineering team, focusing on creating a stable and efficient foundation. The position requires designing CI/CD pipelines, automating processes related to infrastructure and product deployment, and mentoring team members to promote a DevOps culture. Ideal candidates should have over four years of experience in a SaaS environment, proficiency in cloud services like AWS, and experience with technologies such as Kubernetes. Tempo offers a remote-first work environment, unlimited vacation, competitive benefits, and opportunities for professional development. The company aims to create inclusive work culture and supports innovative solutions for better team collaboration through their various products.

Tempo Software, a leading provider of strategic portfolio management software, is seeking a Senior Program Manager to lead product development initiatives. The role involves managing multiple projects through their entire lifecycle, fostering collaboration among cross-functional teams, and ensuring timely delivery of high-quality products. Candidates should have over five years of program management experience, a strong grasp of agile methodologies, and the ability to navigate a fast-paced environment. The position is remote-friendly with occasional travel and emphasizes a supportive, flexible work culture and growth opportunities. Tempo Software is committed to diversity and inclusion, offering competitive benefits and a positive team atmosphere.

Tempo Software is looking for a remote Partner Marketing Manager in the UK to oversee co-marketing efforts with key partners in the Atlassian ecosystem, working under the Head of Partner Marketing. The role focuses on creating marketing campaigns to enhance the Tempo brand and drive partner-led sales, involving content development, digital and in-person events, and collaboration with various internal teams. Key responsibilities include managing relationships with partners, maintaining the partner portal, organizing the annual Partner Advisory Board meeting, and overseeing sponsorships at major events. Candidates should have 3-5 years of experience in B2B partner marketing, strong communication skills, and the ability to manage various projects simultaneously. Tempo offers remote work, competitive benefits, professional growth opportunities, and a commitment to an inclusive workplace culture.

The position of Senior Software Developer at Tempo focuses on designing, developing, and maintaining high-quality software solutions for its Strategic Roadmaps SaaS product, requiring close collaboration with various teams. Responsibilities include enhancing features for performance and security, writing clean code, solving technical challenges, and maintaining automated test suites. The ideal candidate should have over four years of full-stack development experience with AWS, strong knowledge of TypeScript and React, and the ability to work in an agile environment. Additional qualifications include experience with Kubernetes, infrastructure automation, and performance monitoring. Working at Tempo offers a supportive, remote-first environment, unlimited vacation, and the opportunity to impact software solutions used by major global companies.

Tempo is a leading app vendor in the Atlassian Marketplace, dedicated to enhancing the productivity of product and engineering teams through innovative applications for time management, resource planning, and budget management. The company is on the lookout for an Associate Account Executive to manage the full sales cycle, engage with SMB clients, and drive revenue growth. Key responsibilities include conducting product demonstrations, tracking sales opportunities, and fostering long-term client relationships. Ideal candidates should have over two years of sales experience, strong communication skills, and proficiency with CRM tools. Tempo offers a flexible, remote-first work environment with a focus on teamwork, career growth, and an inclusive culture, complete with excellent benefits and perks.

This role, reporting to the Head of Strategic Finance, is a high-impact individual contributor position focused on supporting Sales and Marketing leadership. The individual will collaborate closely with the Chief Revenue Officer and Chief Marketing Officer to drive revenue growth, optimize go-to-market strategies, and enhance financial visibility through financial modeling and KPI tracking. Responsibilities include designing a KPI framework, evaluating marketing investments, and creating financial models to improve forecasting accuracy. The ideal candidate should have significant experience in revenue finance, strong analytical skills, and the ability to communicate complex insights to stakeholders effectively. Tempo Software offers a remote-first work environment with competitive benefits, emphasizing collaboration, innovation, and professional growth opportunities.

Tempo Software is hiring a Partner Marketing Manager in EMEA to develop and execute co-marketing strategies with top partners in the Atlassian ecosystem. This role involves creating marketing campaigns to enhance the Tempo brand and boost sales while collaborating across various teams. Key responsibilities include managing relationships with partners, overseeing the partner portal, and planning events like the Partner Advisory Board meeting. Ideal candidates should have 3-5 years of relevant experience, strong communication skills, and the ability to manage multiple projects effectively. The organization promotes a remote-first work environment, offers robust benefits, and fosters an inclusive culture focused on professional growth and innovation.

Tempo is looking for a Senior Technical Writer who will create clear and user-friendly documentation by translating complex technical language for various audiences. The role involves developing high-quality user guides, release notes, and other documentation while collaborating with product and development teams to enhance user experiences. Candidates should have over five years of technical writing experience, superb written communication skills, and the ability to understand complex subjects while working closely with engineers. Tempo offers a flexible work environment, career growth opportunities, and numerous benefits, making it an attractive option for applicants. The company, recognized as a leader in the Atlassian ecosystem, focuses on enabling organizational growth through integrated solutions in time and resource management and is committed to fostering an inclusive workplace.

Tempo Software is a prominent provider of strategic portfolio management software, aiding organizations globally in planning and delivering essential tasks, with a notable customer base that includes a significant portion of the Fortune 500. They are hiring a Social Media Advertising Manager responsible for planning and executing ad campaigns across various platforms to drive user acquisition and engage target accounts, using key performance metrics to gauge success. The role demands expertise in B2B social advertising, project management skills, and a data-driven approach to optimize campaign performance while collaborating effectively with various internal teams. Tempo emphasizes a supportive remote-first culture and offers attractive benefits, including unlimited vacation and professional development reimbursement. Candidates who are passionate about impactful paid media campaigns and possess a strong technical and analytical skill set are encouraged to apply, as Tempo is committed to fostering an inclusive workplace.

Tempo is dedicated to enhancing teamwork and collaboration by providing top-selling Atlassian Marketplace apps that serve over 29,000 customers, including Fortune 500 companies. The company has been recognized as a leading Atlassian vendor and has expanded its product offerings to include various project management and planning solutions. Tempo is seeking a Product Onboarding Specialist to ensure seamless customer onboarding, deliver training, and gather user feedback for continuous improvement. The role requires strong presentation skills and experience in creating educational content to support customers in effectively using Tempo products. Employees enjoy a range of benefits, including flexible work options, unlimited vacation, and a commitment to diversity and inclusion within the workplace.

Tempo is seeking a Growth Product Manager to enhance user acquisition, activation, retention, and monetization through strategic initiatives. The role requires collaboration with cross-functional teams to identify growth opportunities, implement experiments, and optimize product features based on user insights. Candidates should have over five years of experience in growth or product management, strong analytical skills, and proficiency in analytics tools and SQL. The position also emphasizes a user-centric approach and effective communication across departments. Tempo, known for its Atlassian Marketplace apps, aims to foster collaboration in organizations and offers competitive benefits, including salary, equity options, and professional development opportunities.

Tempo is seeking a Product Growth Manager with expertise in Braze, Amplitude, and Segment CDP to develop Product-led Growth strategies for both small and medium businesses (SMBs) and enterprise clients. The role involves creating targeted engagement blueprints, performing advanced customer segmentation, and managing campaigns using Braze, with a focus on product adoption and revenue growth. Key responsibilities also include analyzing data with Amplitude to create retention strategies and designing user-friendly email and in-app experiences. Candidates should have over five years of experience in a technical marketing field and a strong analytical skill set, particularly involving A/B testing in a SaaS environment. Tempo offers a hybrid work model, unlimited vacation, and a commitment to diversity and inclusion, while providing solutions that support over 29,000 customers globally.

Tempo is dedicated to helping teams collaborate effectively, offering top-selling apps on the Atlassian Marketplace and serving over 29,000 customers globally, including a third of Fortune 500 companies. In 2024, they were named Atlassian Enterprise Partner of the Year, highlighting their reputation and extensive use in the industry. The company is seeking a self-motivated Business Development Representative with sales experience and technical aptitude to join their Sales team, focusing on nurturing and qualifying leads. Responsibilities include generating qualified leads, answering product queries, maintaining CRM records, and staying informed about competing products. Tempo promotes a remote-first work environment, offering unlimited vacation, comprehensive benefits, and an inclusive company culture.

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

 

What You'll Do - 

• Provide ’office-hours’ support each week day from 2:00pm - 11:00 pm 
• Provide technical support by analysing and troubleshooting complex technical issues quickly and accurately.
• Able to be on-call during out-of-office hours, for highest priority support issues.
• Create bug tickets or tasks to be processed by the development team to efficiently produce a fix or solution. This includes writing up detailed findings during bug triage and, where possible, recommendations for resolution.
• Build Jira test environments so that bugs can be reproduced and so the bug fix can be tested.
• Coordinate with the dev team lead to prioritise and allocate tickets for resolution.
• Perform repeatable technical tasks to ensure smooth operations.
• Follow up with sales or development teams to ensure support issues are adequately resolved.
• Assist in the creation and maintenance of documentation about our products and services to assist resolution of customer support enquiries or diagnose future problems.
• Provide proactive recommendations for improving the system & troubleshooting processes.
• Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools.

Who You Are - 

• Writing and improving our customer documentation as a way to divert support queries
• At least 3 years of QA background
• Experience with debugging browser bugs
• Experience of trawling through server logs
• At least three years of working with Atlassian tools, particularly with Jira.

Will be a plus

• Excellent communication skills, with a friendly and engaging language. You need to have the ability to communicate complex information and solutions in a simple and efficient manner
• Commitment in helping resolve our customer’s support requests, be able to dive deep into their specific browser/feature issues, to seek the reason and to find the proper solution
• A strong desire to avoid doing the exact same thing the next time, by improving processes or documentation
• Working with and wiring up systems to automate repetitive tasks
• A willingness to share with the technical team what you’re working on, issues you encounter, and ideas on how to improve

 

What's In It For You - 

 

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

 

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About The Job

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships. You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You’ll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo’s suite of applications across ecosystems.

 

What You'll Do - 

• Strategic Development: Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.

• Value Engagement: Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.

• Goal Alignment: Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.

• Innovative Communication: Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.

• Customer Engagement: Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.

• Implementation Support: Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.

• Change Management: Act as a change agent for both internal systems/processes and external product/workflow management.

• Stakeholder Relationships: Cultivate key stakeholder relationships to drive advocacy and expansion within existing accounts.

• Customer Health: Evaluate customer health and propose holistic, multi-product solutions for different use cases.

• Customer Advocacy: Maintain high levels of customer engagement and satisfaction, leading to account reference-ability, advocacy, and loyalty.

• Voice of the Customer: Act as the “voice of the customer,” working with product management to translate business needs into product requirements and crafting new solutions.

• Issue Resolution: Collaborate with internal resources on escalation and resolution processes for critical customer issues.

• Cultural Strengthening: Contribute to strengthening the customer-centric culture at Tempo.

Who You Are - 

• Experience: 5+ years in B2B SaaS within Customer Success, Account Management, or Management Consulting.

• Leadership: Experience managing a $5M+ ARR book of business, with direct responsibility for customer churn, product utilization, renewals, and customer health.

• Enterprise Expertise: Managed enterprise RFPs for 1,000+ user accounts, working closely with direct sales and implementation teams.

• Global Account Management: Experience managing Channel Partner relationships and large global enterprise customers with 50K+ employees.

• Consultative Approach: A consultative mindset with the ability to diagnose issues and prescribe solutions effectively.

• Self-Motivated: A data-driven, proactive team player with innovative ideas to inspire client loyalty and adoption.

• Interpersonal Skills: Strong ability to initiate and build relationships across organizations, including with Executive sponsors.

• Team Collaboration: A passion for teamwork, contributing to a strategic account team to build a world-class, enterprise-level global customer experience.

• KPI Management: Regular use of dashboards and reporting to manage performance against KPI goals.

• Technical Proficiency: Extensive experience with workforce planning and management systems like Jira, Asana, Monday.com, and other productivity tools.

• CRM Experience: Familiarity with Salesforce, HubSpot, or other CRM tools.

• Agile Mindset: Prefer working in Agile environments with a solid understanding of SaaS models.

What's In It For You

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2024, we were named Atlassian Enterprise Partner of the Year and we continue to be one of the highest ranked and most heavily used solutions out there.

We’re looking for a self-motivated Enterprise Business Development Representative with a strong technical aptitude and natural sales instincts to join our growing Sales team. You will work closely with Sales Account Directors to uncover new business opportunities and scale upwards into our already existing client base. This is a great opportunity to work with some of the best Enterprise corporations in the world to sharpen your sales acumen and experience.

 

What You’ll Do:

• Respond to and qualify a high volume of incoming web, phone, and in-app trials
• Conduct company research (news, financials, priorities, M&A) prior to contacting prospects
• Generate qualified sales leads leveraging both inbound and outbound marketing campaigns
• Partner and strategize with our experienced Sales team to help fill their pipeline and develop more growth within their current install base.
• Maintain active engagement with new, old and existing leads/contacts
• Achieve monthly quotas of sourced qualified opportunities
• Leverage existing relationships to scale out to more users/departments/offices/countries
• Find and add contacts via LinkedIn, 6Sense, SalesLoft and other tools
• Maintain detailed account profiles in Salesforce including activities, reports, and update management on account status, business opportunities and trends
• Maintain product knowledge including awareness of competing products and programs and communicate information learned with our product management team

 

Who You Are: 

• 2+ years of experience as an SDR/BDR with both inbound and outbound reach
• Strong desire to be in tech sales
• Experience being held to metrics (quota carrying)
• Stellar communication skills and experience talking to and dealing with C-Level executives
• Self-motivated and very organized
• Excellent relationship building and a strong sense of curiosity
• Demonstrate an ability to extract information and business requirement from prospects
• Ability to quickly understand and demonstrate technology and business value proposition
• Tenacious, have a knack for adapting to a conversation as it progresses, and have a real passion for results: you gain great satisfaction from converting prospects into qualified leads and customers
• Experience with Salesforce/Salesloft would be an asset
• Ability to take initiative, multi-task, prioritize and manage time effectively
• High energy and a positive attitude

What's In It For You

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

 

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About The Job

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships. You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You’ll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo’s suite of applications across ecosystems.

 

What You'll Do - 

• Strategic Development: Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.

• Value Engagement: Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.

• Goal Alignment: Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.

• Innovative Communication: Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.

• Customer Engagement: Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.

• Implementation Support: Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.

• Change Management: Act as a change agent for both internal systems/processes and external product/workflow management.

• Stakeholder Relationships: Cultivate key stakeholder relationships to drive advocacy and expansion within existing accounts.

• Customer Health: Evaluate customer health and propose holistic, multi-product solutions for different use cases.

• Customer Advocacy: Maintain high levels of customer engagement and satisfaction, leading to account reference-ability, advocacy, and loyalty.

• Voice of the Customer: Act as the “voice of the customer,” working with product management to translate business needs into product requirements and crafting new solutions.

• Issue Resolution: Collaborate with internal resources on escalation and resolution processes for critical customer issues.

• Cultural Strengthening: Contribute to strengthening the customer-centric culture at Tempo.

Who You Are - 

• Experience: 5+ years in B2B SaaS within Customer Success, Account Management, or Management Consulting.

• Leadership: Experience managing a $5M+ ARR book of business, with direct responsibility for customer churn, product utilization, renewals, and customer health.

• Enterprise Expertise: Managed enterprise RFPs for 1,000+ user accounts, working closely with direct sales and implementation teams.

• Global Account Management: Experience managing Channel Partner relationships and large global enterprise customers with 50K+ employees.

• Consultative Approach: A consultative mindset with the ability to diagnose issues and prescribe solutions effectively.

• Self-Motivated: A data-driven, proactive team player with innovative ideas to inspire client loyalty and adoption.

• Interpersonal Skills: Strong ability to initiate and build relationships across organizations, including with Executive sponsors.

• Team Collaboration: A passion for teamwork, contributing to a strategic account team to build a world-class, enterprise-level global customer experience.

• KPI Management: Regular use of dashboards and reporting to manage performance against KPI goals.

• Technical Proficiency: Extensive experience with workforce planning and management systems like Jira, Asana, Monday.com, and other productivity tools.

• CRM Experience: Familiarity with Salesforce, HubSpot, or other CRM tools.

• Agile Mindset: Prefer working in Agile environments with a solid understanding of SaaS models.

What's In It For You

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2024, we were named Atlassian Enterprise Partner of the Year and we continue to be one of the highest ranked and most heavily used solutions out there.

We’re looking for a self-motivated Enterprise Business Development Representative with a strong technical aptitude and natural sales instincts to join our growing Sales team. You will work closely with Sales Account Directors to uncover new business opportunities and scale upwards into our already existing client base. This is a great opportunity to work with some of the best Enterprise corporations in the world to sharpen your sales acumen and experience.

 

What You’ll Do:

• Respond to and qualify a high volume of incoming web, phone, and in-app trials
• Conduct company research (news, financials, priorities, M&A) prior to contacting prospects
• Generate qualified sales leads leveraging both inbound and outbound marketing campaigns
• Partner and strategize with our experienced Sales team to help fill their pipeline and develop more growth within their current install base.
• Maintain active engagement with new, old and existing leads/contacts
• Achieve monthly quotas of sourced qualified opportunities
• Leverage existing relationships to scale out to more users/departments/offices/countries
• Find and add contacts via LinkedIn, 6Sense, SalesLoft and other tools
• Maintain detailed account profiles in Salesforce including activities, reports, and update management on account status, business opportunities and trends
• Maintain product knowledge including awareness of competing products and programs and communicate information learned with our product management team

 

Who You Are: 

• 2+ years of experience as an SDR/BDR with both inbound and outbound reach
• Strong desire to be in tech sales
• Experience being held to metrics (quota carrying)
• Stellar communication skills and experience talking to and dealing with C-Level executives
• Self-motivated and very organized
• Excellent relationship building and a strong sense of curiosity
• Demonstrate an ability to extract information and business requirement from prospects
• Ability to quickly understand and demonstrate technology and business value proposition
• Tenacious, have a knack for adapting to a conversation as it progresses, and have a real passion for results: you gain great satisfaction from converting prospects into qualified leads and customers
• Experience with Salesforce/Salesloft would be an asset
• Ability to take initiative, multi-task, prioritize and manage time effectively
• High energy and a positive attitude

What's In It For You

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.