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deep insights into the Atlassian community

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2024, we were named Atlassian Enterprise Partner of the Year and we continue to be one of the highest ranked and most heavily used solutions out there.

We’re looking for a self-motivated Enterprise Business Development Representative with a strong technical aptitude and natural sales instincts to join our growing Sales team. You will work closely with Sales Account Directors to uncover new business opportunities and scale upwards into our already existing client base. This is a great opportunity to work with some of the best Enterprise corporations in the world to sharpen your sales acumen and experience.

What You’ll Do:

• Respond to and qualify a high volume of incoming web, phone, and in-app trials
• Conduct company research (news, financials, priorities, M&A) prior to contacting prospects
• Generate qualified sales leads leveraging both inbound and outbound marketing campaigns
• Partner and strategize with our experienced Sales team to help fill their pipeline and develop more growth within their current install base.
• Maintain active engagement with new, old and existing leads/contacts
• Achieve monthly quotas of sourced qualified opportunities
• Leverage existing relationships to scale out to more users/departments/offices/countries
• Find and add contacts via LinkedIn, 6Sense, SalesLoft and other tools
• Maintain detailed account profiles in Salesforce including activities, reports, and update management on account status, business opportunities and trends
• Maintain product knowledge including awareness of competing products and programs and communicate information learned with our product management team

Who You Are: 

• 2+ years of experience as an SDR/BDR with both inbound and outbound reach
• Strong desire to be in tech sales
• Experience being held to metrics (quota carrying)
• Stellar communication skills and experience talking to and dealing with C-Level executives
• Self-motivated and very organized
• Excellent relationship building and a strong sense of curiosity
• Demonstrate an ability to extract information and business requirement from prospects
• Ability to quickly understand and demonstrate technology and business value proposition
• Tenacious, have a knack for adapting to a conversation as it progresses, and have a real passion for results: you gain great satisfaction from converting prospects into qualified leads and customers
• Experience with Salesforce/Salesloft would be an asset
• Ability to take initiative, multi-task, prioritize and manage time effectively
• High energy and a positive attitude

What's In It For You

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About The Job

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships. You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You’ll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo’s suite of applications across ecosystems.

What You'll Do - 

• Strategic Development: Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.

• Value Engagement: Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.

• Goal Alignment: Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.

• Innovative Communication: Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.

• Customer Engagement: Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.

• Implementation Support: Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.

• Change Management: Act as a change agent for both internal systems/processes and external product/workflow management.

• Stakeholder Relationships: Cultivate key stakeholder relationships to drive advocacy and expansion within existing accounts.

• Customer Health: Evaluate customer health and propose holistic, multi-product solutions for different use cases.

• Customer Advocacy: Maintain high levels of customer engagement and satisfaction, leading to account reference-ability, advocacy, and loyalty.

• Voice of the Customer: Act as the “voice of the customer,” working with product management to translate business needs into product requirements and crafting new solutions.

• Issue Resolution: Collaborate with internal resources on escalation and resolution processes for critical customer issues.

• Cultural Strengthening: Contribute to strengthening the customer-centric culture at Tempo.

Who You Are - 

• Experience: 5+ years in B2B SaaS within Customer Success, Account Management, or Management Consulting.

• Leadership: Experience managing a $5M+ ARR book of business, with direct responsibility for customer churn, product utilization, renewals, and customer health.

• Enterprise Expertise: Managed enterprise RFPs for 1,000+ user accounts, working closely with direct sales and implementation teams.

• Global Account Management: Experience managing Channel Partner relationships and large global enterprise customers with 50K+ employees.

• Consultative Approach: A consultative mindset with the ability to diagnose issues and prescribe solutions effectively.

• Self-Motivated: A data-driven, proactive team player with innovative ideas to inspire client loyalty and adoption.

• Interpersonal Skills: Strong ability to initiate and build relationships across organizations, including with Executive sponsors.

• Team Collaboration: A passion for teamwork, contributing to a strategic account team to build a world-class, enterprise-level global customer experience.

• KPI Management: Regular use of dashboards and reporting to manage performance against KPI goals.

• Technical Proficiency: Extensive experience with workforce planning and management systems like Jira, Asana, Monday.com, and other productivity tools.

• CRM Experience: Familiarity with Salesforce, HubSpot, or other CRM tools.

• Agile Mindset: Prefer working in Agile environments with a solid understanding of SaaS models.

What's In It For You

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

What You'll Do - 

• Provide ’office-hours’ support each week day from 2:00pm - 11:00 pm 
• Provide technical support by analysing and troubleshooting complex technical issues quickly and accurately.
• Able to be on-call during out-of-office hours, for highest priority support issues.
• Create bug tickets or tasks to be processed by the development team to efficiently produce a fix or solution. This includes writing up detailed findings during bug triage and, where possible, recommendations for resolution.
• Build Jira test environments so that bugs can be reproduced and so the bug fix can be tested.
• Coordinate with the dev team lead to prioritise and allocate tickets for resolution.
• Perform repeatable technical tasks to ensure smooth operations.
• Follow up with sales or development teams to ensure support issues are adequately resolved.
• Assist in the creation and maintenance of documentation about our products and services to assist resolution of customer support enquiries or diagnose future problems.
• Provide proactive recommendations for improving the system & troubleshooting processes.
• Work with online systems such as: ticket support systems, learning management system, communication systems and other online tools.

Who You Are - 

• Writing and improving our customer documentation as a way to divert support queries
• At least 3 years of QA background
• Experience with debugging browser bugs
• Experience of trawling through server logs
• At least three years of working with Atlassian tools, particularly with Jira.

Will be a plus

• Excellent communication skills, with a friendly and engaging language. You need to have the ability to communicate complex information and solutions in a simple and efficient manner
• Commitment in helping resolve our customer’s support requests, be able to dive deep into their specific browser/feature issues, to seek the reason and to find the proper solution
• A strong desire to avoid doing the exact same thing the next time, by improving processes or documentation
• Working with and wiring up systems to automate repetitive tasks
• A willingness to share with the technical team what you’re working on, issues you encounter, and ideas on how to improve

What's In It For You - 

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About The Job

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships. You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You’ll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo’s suite of applications across ecosystems.

What You'll Do - 

• Strategic Development: Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.

• Value Engagement: Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.

• Goal Alignment: Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.

• Innovative Communication: Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.

• Customer Engagement: Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.

• Implementation Support: Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.

• Change Management: Act as a change agent for both internal systems/processes and external product/workflow management.

• Stakeholder Relationships: Cultivate key stakeholder relationships to drive advocacy and expansion within existing accounts.

• Customer Health: Evaluate customer health and propose holistic, multi-product solutions for different use cases.

• Customer Advocacy: Maintain high levels of customer engagement and satisfaction, leading to account reference-ability, advocacy, and loyalty.

• Voice of the Customer: Act as the “voice of the customer,” working with product management to translate business needs into product requirements and crafting new solutions.

• Issue Resolution: Collaborate with internal resources on escalation and resolution processes for critical customer issues.

• Cultural Strengthening: Contribute to strengthening the customer-centric culture at Tempo.

Who You Are - 

• Experience: 5+ years in B2B SaaS within Customer Success, Account Management, or Management Consulting.

• Leadership: Experience managing a $5M+ ARR book of business, with direct responsibility for customer churn, product utilization, renewals, and customer health.

• Enterprise Expertise: Managed enterprise RFPs for 1,000+ user accounts, working closely with direct sales and implementation teams.

• Global Account Management: Experience managing Channel Partner relationships and large global enterprise customers with 50K+ employees.

• Consultative Approach: A consultative mindset with the ability to diagnose issues and prescribe solutions effectively.

• Self-Motivated: A data-driven, proactive team player with innovative ideas to inspire client loyalty and adoption.

• Interpersonal Skills: Strong ability to initiate and build relationships across organizations, including with Executive sponsors.

• Team Collaboration: A passion for teamwork, contributing to a strategic account team to build a world-class, enterprise-level global customer experience.

• KPI Management: Regular use of dashboards and reporting to manage performance against KPI goals.

• Technical Proficiency: Extensive experience with workforce planning and management systems like Jira, Asana, Monday.com, and other productivity tools.

• CRM Experience: Familiarity with Salesforce, HubSpot, or other CRM tools.

• Agile Mindset: Prefer working in Agile environments with a solid understanding of SaaS models.

What's In It For You

• Remote Work: Work from anywhere!

• Unlimited Vacation: Available in most locations.

• Comprehensive Benefits: Health, dental, vision, and retirement savings plans.

• Dynamic Teams: Join diverse and dynamic teams distributed across 12+ countries.

• Impactful Work: Engage in challenging and exciting work with recognized global brands.

• Social Activities: Enjoy a range of social activities, both in person and virtually.

• Inclusive Culture: Be part of an inclusive culture that values unique perspectives and contributions.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. In 2024, we were named Atlassian Enterprise Partner of the Year and we continue to be one of the highest ranked and most heavily used solutions out there.

We’re looking for a self-motivated Enterprise Business Development Representative with a strong technical aptitude and natural sales instincts to join our growing Sales team. You will work closely with Sales Account Directors to uncover new business opportunities and scale upwards into our already existing client base. This is a great opportunity to work with some of the best Enterprise corporations in the world to sharpen your sales acumen and experience.

What You’ll Do:

• Respond to and qualify a high volume of incoming web, phone, and in-app trials
• Conduct company research (news, financials, priorities, M&A) prior to contacting prospects
• Generate qualified sales leads leveraging both inbound and outbound marketing campaigns
• Partner and strategize with our experienced Sales team to help fill their pipeline and develop more growth within their current install base.
• Maintain active engagement with new, old and existing leads/contacts
• Achieve monthly quotas of sourced qualified opportunities
• Leverage existing relationships to scale out to more users/departments/offices/countries
• Find and add contacts via LinkedIn, 6Sense, SalesLoft and other tools
• Maintain detailed account profiles in Salesforce including activities, reports, and update management on account status, business opportunities and trends
• Maintain product knowledge including awareness of competing products and programs and communicate information learned with our product management team

Who You Are: 

• 2+ years of experience as an SDR/BDR with both inbound and outbound reach
• Strong desire to be in tech sales
• Experience being held to metrics (quota carrying)
• Stellar communication skills and experience talking to and dealing with C-Level executives
• Self-motivated and very organized
• Excellent relationship building and a strong sense of curiosity
• Demonstrate an ability to extract information and business requirement from prospects
• Ability to quickly understand and demonstrate technology and business value proposition
• Tenacious, have a knack for adapting to a conversation as it progresses, and have a real passion for results: you gain great satisfaction from converting prospects into qualified leads and customers
• Experience with Salesforce/Salesloft would be an asset
• Ability to take initiative, multi-task, prioritize and manage time effectively
• High energy and a positive attitude

What's In It For You

• Remote First Work Environment!
• Unlimited vacation in most of our locations
• Great benefits including health, dental, vision and savings plan
• Perks such as training reimbursement, WFH reimbursement, and more
• Diverse and dynamic teams with challenging and exciting work
• An opportunity to have a real impact on our business
• A great range of social activities (both in person and virtual)
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.