Category:
Customer Success Management
GitLab is a leading open core software company that offers an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to allow everyone to contribute to software development. The company's culture promotes the integration of AI to enhance productivity, and all team members are encouraged to leverage AI in their workflows. The Customer Success Management (CSM) team focuses on aligning with customers' business goals, enabling them to maximize their current use cases, and identifying opportunities for expansion, while serving as a bridge between customers and GitLab’s internal teams. Candidates seeking to join GitLab should possess knowledge of the software development lifecycle and demonstrate strong communication and problem-solving skills, with an emphasis on customer satisfaction and retention. GitLab offers a supportive remote work environment with benefits to promote employee well-being and is committed to equal opportunity recruitment practices.