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GitLab is an open-core AI-powered DevSecOps platform used by 100,000+ organizations, with a mission to enable everyone to contribute to and co-create software, and a culture that embraces AI as a productivity multiplier in an all-remote, values-driven environment. The Customer Success Architect is a strategic post-sales advisor for key customers, responsible for translating pre-sales plans into actionable success plans, guiding the customer journey, driving adoption, retention, and growth, and coordinating with Product, Engineering, Sales, Professional Services, and Support. Responsibilities include owning a book of customers, building Customer Success Plans with goals and KPIs, providing hands-on enablement and onboarding, keeping customers informed about GitLab releases, and serving as the primary liaison for questions and escalations. Qualifications include practical Git and branching knowledge, CI/CD and DevSecOps experience, a track record in customer success or post-sales roles, ability to manage a portfolio and collaborate across teams, strong communication and project-management skills, and willingness to travel as needed, with alignment to GitLab values. The posting outlines a multi-stage interview process, a comprehensive benefits package, worldwide remote hiring, a commitment to equal opportunity and accommodations, and encouragement to apply even if not all requirements are met.

GitLab is an open-core software company that offers an AI-powered DevSecOps Platform, utilized by over 100,000 organizations to enhance software development collaboration and innovation. The company's mission centers on enabling everyone to contribute to software development, leading to accelerated technological progress. A key position is the New Business Account Executive, who will focus on acquiring new clients and penetrating untapped markets by navigating complex sales cycles while maintaining quick execution. Candidates are expected to have a strong B2B SaaS sales background, with a proven track record in new customer acquisition, and be adept at using modern sales technologies. The New Business team fosters a dynamic, growth-oriented culture that values challenge, responsibility, and learning, providing extensive support to help sales professionals thrive.

GitLab is an open-core software company providing a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations, aiming to foster collaboration and innovation in software development. The company emphasizes the integration of AI into both its products and internal operations to enhance productivity and drive efficiency. Mid-Market Account Executives serve as key points of contact for customers within mid-sized companies, managing business relationships and helping them leverage GitLab's solutions to achieve specific outcomes. The role involves exceeding sales quotas, building pipelines, and collaborating with cross-functional teams to enhance customer experiences before and after sales. GitLab is committed to equal opportunity employment and values diversity, welcoming candidates of varying experience levels.