Category:
Customer Success Management
GitLab is an open core software company offering an AI-powered DevSecOps platform, aiming to empower collective software contribution and accelerate human progress. Their mission fosters a culture that influences hiring, product development, and industry leadership, while also ensuring operations align with their values. The Customer Success Management (CSM) team plays a crucial role in customer satisfaction, adoption, and advocacy, providing support through onboarding, goal setting, and training. Candidates for the CSM role need strong knowledge of GitLab, customer success practices, and project management, and they will work cross-departmentally to enhance customer experience. GitLab promotes a supportive remote work environment with benefits for employee well-being and commitments to diversity and equal opportunity in hiring.