Category:
Customer Success Management
GitLab is an open core software company that offers an AI-powered DevSecOps Platform, utilized by over 100,000 organizations, with a mission to promote collective software contribution for accelerated human progress. The company's culture emphasizes the integration of AI in daily workflows to boost productivity and innovation. The Customer Success Architect (CSA) team plays a vital role in aligning GitLab's platform with customer objectives, ensuring long-term success through consultative relationships and technical enablement. CSAs are responsible for managing assigned customers, increasing adoption, achieving customer satisfaction, and acting as liaisons between customers and various GitLab teams. GitLab fosters an inclusive workplace that adheres to equal opportunity principles and prioritizes the merit-based recruitment of diverse talent.