GitLab positions itself as an intelligent DevSecOps platform that boosts developer productivity, efficiency, and digital transformation, trusted by over 50 million users and many Fortune 100 companies, with a culture that embraces AI and values every voice. The role of Customer Success Engineer (On-Demand Success Tier) is a pooled, post-sales technical advisory position that collaborates with CSMs, Account Executives, and Renewals Managers to support implementation and adoption of GitLab workflows across source code management, CI/CD, DevSecOps, and Agile Planning. Responsibilities include engaging with customers via Zoom and email, delivering webinars, hands-on labs, office hours, and on-demand content, creating reusable enablement materials, and contributing to customer-facing resources and learning content. Requirements include fluency in English and Spanish (Portuguese a strong plus), location in the US, Mexico, or Brazil, experience with GitLab use cases and DevSecOps tooling, a technical background, and a proven ability as a trusted advisor in a post-sales context, with a continuous learning mindset. GitLab supports a globally distributed, remote workforce with location-based guidelines and offers benefits such as flexible PTO, ERGs, equity, a Growth and Development Fund, parental leave, and a US salary range of $105,600–$158,400, with further details by region.