GitLab is an intelligent DevSecOps orchestration platform that increases developer productivity, improves operational efficiency, reduces security and compliance risk, and accelerates digital transformation, with 50 million+ users and trust from more than half the Fortune 100; AI is a core productivity multiplier embedded in daily workflows.
The Customer Success Management (CSM) team aligns with customer outcomes, enables use cases, and expands into additional opportunities, serving as a liaison between customers and the GitLab ecosystem.
In this role you will mentor and lead a team of CSMs, establish goals with the CSM Director, manage resources and recruitment, ensure onboarding and renewals, drive executive business reviews, and collaborate across Product, Engineering, and Sales to support customer success and OKRs.
Candidates should have a proven track record in software/tech sales, consulting, or customer success, experience leading global teams, knowledge of SDLC/DevOps, cloud/container and security technologies, ability to translate strategy into initiatives, and fluency in German.
GitLab offers comprehensive benefits (including PTO, equity, parental leave, ERGs, and development funds), supports location-based eligibility for remote roles, and is an equal opportunity employer that values diversity and accommodations.