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Atlassian's Senior Customer Success Managers are essential in helping customers optimize their use of Atlassian products by focusing on adoption and retention strategies. They build relationships with customers, monitor their health, and address potential churn risks while guiding them through innovative solution development. The company is currently hiring for this role within the Japan Customer Success team, looking for candidates who can engage with various customer profiles, including C-Suite executives. Successful candidates will develop customer success plans, conduct strategic planning sessions, and implement best practices to ensure sustained value realization. The ideal candidate should have extensive experience in customer success or account management, be fluent in English and Japanese, and possess strong problem-solving skills.

Atlassian is seeking a Senior Customer Success Manager for their Japan Customer Success team, tasked with ensuring customers maximize the value of their Atlassian investments. This role involves developing strategies for customer adoption and retention, building strong relationships, and monitoring customer health to mitigate churn risks. The manager will guide customers through innovative solutions and drive value realization through proactive engagement and best practices across various customer profiles, including C-level executives. Candidates should have 8-10 years of experience in customer success or account management within a complex SaaS environment and be fluent in both English and Japanese. The position emphasizes collaboration across departments to enhance the customer experience while leveraging data and insights from tools like Gainsight and Salesforce.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a hybrid model, empowering them to balance personal and professional responsibilities. The company conducts virtual interviews and onboarding processes, reflecting its distributed-first approach. Sales enablement programs are developed collaboratively across sales, operations, and marketing, focusing on training, coaching, and onboarding to enhance productivity. Continuous feedback from sales leadership is sought to identify improvement areas in performance metrics and sales success. Additionally, Atlassian emphasizes the localization and standardization of sales materials, particularly in Japanese, while aiming to improve efficiencies in sales systems and operations.