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Atlassian is seeking a Senior Customer Success Manager to join their team in Japan, focusing on maximizing customer value from Atlassian investments. This role involves developing strategies for customer adoption and retention, nurturing relationships, monitoring customer health, and identifying churn risks. The manager will guide customers in creating innovative solutions through a process of discovery and engage with various customer profiles, including executives. Candidates should possess 8-10 years of experience in customer success or account management, be fluent in English and Japanese, and have the ability to navigate complex SaaS environments. The role emphasizes collaboration across departments and proactive engagement to ensure successful adoption and sustained growth of Atlassian solutions.

Atlassian is seeking a Senior Customer Success Manager for its Japan team, focusing on maximizing customer value and promoting adoption of its products. The role involves developing strong relationships with C-level executives, monitoring customer health, and identifying churn risks while facilitating innovative solutions for clients. Successful candidates will guide complex customers through implementation processes, ensuring alignment with business goals and key success metrics. They will also implement adoption strategies for high-value accounts and proactively manage risks to minimize customer churn. The ideal candidate should have 8-10+ years of experience in customer success, be bilingual in English and Japanese, and possess a proven track record in managing strategic SaaS accounts.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a hybrid model, empowering them to balance personal and professional responsibilities. The company conducts virtual interviews and onboarding processes, reflecting its distributed-first approach. Sales enablement programs are developed collaboratively across sales, operations, and marketing, focusing on training, coaching, and onboarding to enhance productivity. Continuous feedback from sales leadership is sought to identify improvement areas in performance metrics and sales success. Additionally, Atlassian emphasizes the localization and standardization of sales materials, particularly in Japanese, while aiming to improve efficiencies in sales systems and operations.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid setups to better manage personal and professional priorities. The company is hiring a Senior Enterprise Technical Architect for its Advisory Services team to provide expert guidance on Atlassian products. This role involves leading engagements in the Korean market and assisting clients in overcoming business challenges through Atlassian solutions. The architect will collaborate with peers across various teams to ensure strategic outcomes and exceptional service delivery. Additionally, maintaining current knowledge of best practices and enhancing solution expertise are key responsibilities of the position.