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Atlassian supports flexible work locations and global hiring where they have a legal entity, giving employees more control over family, personal goals, and other priorities. The Principal Enterprise Delivery Manager leads the migration of Atlassian’s largest, most complex customers to the cloud, acting as a strategic advisor and technical consultant to senior decision-makers and coordinating across Sales, Solutions, Support, Product Management, Channel Partners, and Engineering. The role requires business acumen and technical fluency and a focus on data movement, systems integration, migration success, and enabling cloud features including AI. Responsibilities include end-to-end migration strategy, risk management, technical architecture, trusted advisor duties, delivery governance, accountability, stakeholder management, escalation management, team leadership, and industry insight. This position is ideal for someone who thrives at the intersection of strategy, data, and execution and aims to guide Atlassian’s most strategic customers to Cloud by delivering measurable outcomes and innovative solutions.

Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where it has a legal entity, with a follow-the-sun model for Support Engineering. They support remote or hybrid work in their Sydney office and can hire eligible candidates based anywhere in Australia. The Customer Support Services team blends customer focus, technical prowess, and deep listening to create customers for life through honest conversations and responsive problem-solving. In this role, you’ll report to the Support Manager and perform troubleshooting, debugging, and root cause analysis for Atlassian’s cloud-based microservices web applications, while leading customer communications and progress updates across channels. You’ll bring a solution-focused mindset, help unblock issues, share knowledge to uplift teams, advocate for customers by understanding use cases, and influence feature requests and bug fixes by identifying trends.

- Atlassians can choose where they work—office, from home, or a combination. - This flexibility gives employees more control over supporting their family, personal goals, and other priorities. - Atlassian can hire people in any country where it has a legal entity. - The text includes a placeholder [[INSERT JOB DESCRIPTION HERE]] indicating missing content. - Overall, the message emphasizes flexible work options and global hiring reach.

- Atlassian offers flexible work arrangements (office, home, or hybrid) and hires across any country with a legal entity, giving employees control to support family and personal goals. - The customer support role involves owning and solving customer technical issues, escalating per SOP, creating knowledge base articles, sharing best practices within the Technical Support team, pursuing technical specialization and training, and providing on-call support with a flexible schedule when needed. - Core competencies include customer orientation, effective communication, adaptability, teamwork, and a strong learning aptitude. - Requirements include 3-5 years of experience in technical support, software services, and large-end user community administration, proven ability to de-escalate difficult situations at executive levels while juggling tickets and mentoring teammates, plus experience handling email, phone, chat, and screen-share in a high-volume environment; must-have technical skills include SQL querying, log searching/monitoring, APIs/REST, front-end troubleshooting, networking basics (DNS, DHCP, SSL, proxies, firewalls), and the ability to analyze Java-based stacks and exceptions. - Nice-to-have skills include browser developer tools, HAR analysis, Splunk, OAuth/SAML/SSO authentication, Linux, mail flow concepts and protocols (SMTP/POP/IMAP), and familiarity with cloud technologies such as AWS.

Atlassian supports flexible work options—office, home, or hybrid—and hires globally in any country with a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. In this role, you will influence AI product features and roadmaps and drive meaningful change through clear analysis and recommendations. You will collaborate with a diverse set of cross-functional partners to become a trusted strategic partner, applying quantitative analysis, experimentation, and data presentation to develop business strategies for Atlassian's AI suite. You will develop hypotheses using various analytical approaches and test them, defining opportunities to improve products, guide business direction, and influence roadmaps through insights and recommendations. You will partner with cross-functional teams to inform and execute strategy, identify and forecast key product metrics, measure success, and use data to shape development, quantify opportunities, anticipate challenges, and ensure products deliver value to people, businesses, and Atlassian.

Atlassian supports flexible work locations—office, home, or a mix—and hires globally with virtual interviews and onboarding as part of a distributed-first approach. The Search Platform team powers product search, aiming to provide reliable infrastructure, a consistent user experience, and more accurate results as the customer base and data grow. The role requires strong software engineering skills with 80% engineering and 20% machine learning, focusing on handling complex problems from design to launch. Responsibilities include planning large projects, tackling architectural challenges, applying standards, leading code reviews and documentation, and addressing high-risk bug fixes. The position also involves cross-team collaboration on company-wide programs, transferring knowledge across languages, and mentoring junior team members.

Atlassian offers flexible work options—office, home, or hybrid—and hires in any country where it has a legal entity, with a Bengaluru office but remote work allowed across India. This flexibility is designed to help Atlassians support their family, personal goals, and other priorities. The company seeks a customer champion to drive agreements and improvements across product and operations, focusing on broader customer experience and global impact. The role is within Enterprise Support as a lead level III engineer for the largest customers, collaborating with Atlassian offices worldwide and joining a growing team to enhance support capabilities, capacity, and quality. Responsibilities include root cause analysis, debugging, and troubleshooting across Jira and Confluence, participating in customer-facing calls with progress updates, action plans, and resolutions, reporting to the Enterprise Support Manager.

We are seeking a reliability expert to join our growing Site Reliability Engineering (SRE) teams and help scale Cloud services. The ideal candidate stays current with industry reliability trends, values working with diverse partners, can articulate the business impact of a problem, and can dive deep into technical solutions. They should bring a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. The role involves analyzing and improving services and processes to achieve higher reliability, performance, scalability, and cost efficiency by crossing team and functional boundaries and advocating reliability methodologies across platform, product, and SRE teams to build reliability into our platform and drive adoption into our products. You will report to a regional Senior Engineering Manager in SRE and will be the driving force for change.

Atlassian supports flexible, distributed work with virtual interviews and onboarding, hiring in any country where it has a legal entity. The Mid-Market Manager India leads a team dedicated to acquiring and managing mid-market customers in India, with options to work remotely or from the Bengaluru office. Core responsibilities include leading and coaching the sales team, developing strategic plans to expand the Asia-focused mid-market, elevating the Atlassian brand through executive engagement and thought leadership, and collaborating with internal teams and partners. The role also involves analyzing data and market trends to identify growth opportunities, managing key client relationships and high-level negotiations, setting performance goals, recruiting and onboarding new staff, and reporting to senior management. Candidates should have experience as an individual contributor and manager in India, a track record of meeting targets, the ability to craft multi-country sales strategies with APAC sensitivity, knowledge of Atlassian solutions in India, and a passion for coaching and innovating sales processes.

Atlassian offers flexible work options—office, home, or a mix—and hires globally with virtual interviews and onboarding as part of its distributed-first approach. The company's tools—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and their customers include Fortune 500 companies and organizations like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. Atlassian's mission is to unleash the potential of every team by supporting agile, DevOps, IT service management, and work management across organizations. The Mid-Market sales team manages a portfolio of mid-sized customers and acts as a customer advocate, providing feedback to product and engineering to improve the customer experience, in collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. All activities are guided by Atlassian values, which serve as a compass for evolving its sales model and helping customers deploy and utilize Atlassian at scale.

Atlassian offers flexible work arrangements for its employees, allowing them to choose between office-based, remote, or hybrid work setups to better balance personal and family commitments. The company is seeking a Senior Product Security Engineer specializing in Cloud Security, who will be instrumental in securing their cloud platforms and products by collaborating with engineering teams and improving security controls. Key responsibilities include conducting security assessments, performing threat modeling, reviewing cloud architecture, and enhancing automation for security processes. Candidates should have a strong background in cloud security, experience in security assessments for cloud-native products, and proficiency in programming and automation techniques. Atlassian values proactive individuals who can communicate effectively and enjoy mentoring others as they work to strengthen security practices across the organization.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid settings to accommodate their personal and family needs. The Corporate Engineering division consists of five departments focused on leveraging technology to enhance Atlassian's products and services while driving business growth through AI and collaboration. The Workplace Technology team, particularly Global Support, is tasked with delivering top-notch technical support and customer service to Atlassians, impacting their daily technological experiences. Senior members of the Global Support team play a crucial role in shaping service delivery, while also providing mentorship and training to junior staff. Responsibilities include managing technical support through various channels, data analysis for service improvement, vendor relationship oversight, and contributing to the organization of internal knowledge resources.

The Observability Patronus team at Atlassian is focused on building and operating core observability platforms, including Grafana Mimir and self-hosted Sentry. As a Senior Software Engineer in this team, you will develop practices that enhance the performance and reliability of Atlassian’s products for millions of users by handling vast amounts of data. The role combines both software engineering and infrastructure, requiring skills in building ultra-high-scale systems and tackling complex architectural challenges. Responsibilities include managing key observability platforms, driving complex projects, and mentoring junior engineers while promoting best practices. Overall, your work will directly impact many engineering teams and improve the reliability of Atlassian's products.

The Atlassian Ecosystem and Marketplace organization empowers customers to enhance their productivity by offering a variety of trusted applications or the ability to create custom solutions. They are hiring a senior principal engineer who will focus on developing solutions that facilitate the success of application builders, ensuring a scalable and flexible architecture. The ideal candidate should prioritize builder productivity and possess experience in creating user-friendly solutions for both developers and non-developers, including those using low code or no code tools. Responsibilities include shaping the technical direction for the organization, collaborating with cross-functional leaders, and providing guidance on long-term architectural investments. Additionally, this role involves mentoring and influencing engineers of various experience levels, promoting high-quality software construction and operational excellence across the company.

Atlassian offers flexible work options, allowing employees to choose between office, home, or a hybrid setup, which supports their personal and family priorities. The company focuses on hiring globally and conducts interviews and onboarding processes virtually as a distributed-first organization. The Observability Architect for the Platform Engineering team will be responsible for enhancing telemetry offerings, developing a centralized monitoring solution, and reimagining the overall telemetry strategy across Atlassian products. Key responsibilities include tackling complex architectural challenges, leading code reviews, and mentoring junior team members while implementing scalable and cost-effective solutions. The ideal candidate should have experience with large-scale telemetry systems, software development in Java and Python, and knowledge of compliance standards like GDPR and HIPAA.

At Atlassian, employees can choose their work environment—home, office, or a hybrid model—providing flexibility to meet personal and family needs. The company hires internationally and conducts remote interviews and onboarding processes. The role of Principal Software Engineer focuses on designing and optimizing distributed storage systems, particularly on AWS technologies, to enhance performance and reliability for critical applications. Responsibilities include collaborating with engineers and architects to improve scalability, driving best practices, and mentoring other engineers in storage solutions. The position also emphasizes automation and compliance with industry standards, involving tools like Terraform and Kubernetes to facilitate effective deployments.

At Atlassian, employees have the flexibility to work in an office, from home, or a hybrid of both, allowing them to manage their personal and family priorities effectively. The company operates as a distributed-first organization, conducting interviews and onboarding virtually while hiring talent from various countries where it has legal entities. Jira Service Management (JSM) facilitates collaboration between Development and Operations teams, enabling them to quickly adapt and deliver excellent service experiences across departments like IT, HR, and Legal. The Agent AI team focuses on enhancing agent productivity by automating various stages of ticket resolution using a built-in AI engine that combines NLP and generative AI to assist agents. The position requires over five years of experience in machine learning, strong programming skills, and the ability to communicate complex concepts effectively while keeping an agile mindset towards development and improvement.

Atlassian offers flexible work options, allowing employees to work from office, home, or a mix of both, which helps them manage personal and family priorities. The company is searching for a Lead Product Designer to enhance the JSM Help Center and integrate AI features into its product lineup. This role emphasizes strong skills in visual design, interaction design, and information systems, allowing the designer to influence how millions of users interact with Atlassian products. The designer will oversee the entire design process, from problem framing and research to UI implementation and product launch, while advocating for user needs and accessibility. Additionally, the position involves collaboration with a diverse team and mentoring other designers to strengthen the team's design culture and AI capabilities.

Atlassian offers flexible work arrangements, allowing employees to choose between working in offices or remotely, which helps them balance personal and professional commitments. The Trust Engagement team, a diverse and globally distributed group, focuses on enhancing customer trust in Atlassian Cloud Products through innovative initiatives. They are seeking a Senior Trust Analyst to advance their trust initiatives by representing the company to customers, managing security reviews, and developing trust-related educational materials. Ideal candidates will have 5-7 years of experience in security and compliance, with strong communication skills and the ability to address complex trust challenges. Preferred qualifications include relevant certifications and experience with customer-facing roles in security contexts.

At Atlassian, employees have the flexibility to work from various locations, including offices or from home, allowing them to better balance personal commitments. The company hires globally within regions where they have a legal presence, with virtual interviews and onboarding processes reflecting their distributed-first approach. In the described role, individuals will influence AI product development and work collaboratively with cross-functional teams to address product and business challenges. Key responsibilities include applying technical expertise in quantitative analysis, formulating and testing hypotheses, and driving strategic insights to improve products and guide business decisions. Success will be measured by forecasting and monitoring product metrics to ensure offerings deliver value to users and the company.

Atlassian is looking for a Director of Employment Law to be the first legal team hire in India, focusing on shaping the company's employment law strategy in the region. This role involves providing legal counsel on workforce matters, ensuring regulatory compliance, and facilitating the expansion of Atlassian’s operations in India. The position offers flexibility in work location, allowing employees to choose between office and remote options. The legal team values collaboration and innovation, partnering closely with various business units to address challenges and contribute to decision-making. The director will also be responsible for maintaining compliance, advising senior leadership, and developing training on employment law topics while supporting global legal initiatives.