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Atlassian offers flexible work locations (office, home, or a mix) and hires people in any country where they have a legal entity. They are seeking a Principal Customer Success Manager in the Strategic Segment to help customers realize value from their Atlassian investment and to scale adoption, solution expansion, and long-term growth. The Principal CSM will build relationships with C-suite and executive-level stakeholders, guide complex enterprise customers, and deliver value realization through proactive, programmatic engagement across multiple products and solution areas. The role involves developing customer success plans with regular check-ins and QBRs, navigating multi-partner implementations for enterprise needs, and designing adoption strategies to drive change and expand the customer footprint while mitigating churn. The candidate will be the Voice of the Customer, provide internal feedback, stay current on products, and Atlassian emphasizes teamwork while serving over 300,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity; this remote field sales role is based in the UK, the Netherlands, or France. The company serves over 300,000 customers worldwide, including NASA, IBM, and Coca-Cola, and aims to unleash the potential of every team through software while celebrating a “play as a team” culture. As an Account Executive, Enterprise, you will build and nurture relationships with key stakeholders and negotiate complex contracts, collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. Responsibilities include developing named account or territory plans, executing strategic sales plans, qualifying leads, presenting to decision makers, negotiating and closing deals, forecasting, and maintaining executive relationships. The role requires travel to meet clients, staying updated on industry trends, and coordinating with internal teams to ensure customer satisfaction across long, complex sales cycles with channel partners.

Atlassian aims to help customers compete in the digital economy and has a multi-billion-dollar software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users worldwide, with a culture centered on openness and customer success. The Strategic Solution Sales team develops sales strategies to drive adoption of the Service Collection (ESM/ITSM/Customer Service Management) among Atlassian’s largest customers, and the Strategic Solution Sales Executive acts as a customer champion who feeds insights back to product and engineering while owning a regional territory. In this role, you’ll own your territory end-to-end by building and executing a multi-quarter sales strategy across defined named strategic accounts in Southern Europe, setting direction, running campaigns, and being accountable for the numbers with the overall Account Executive. You’ll lead the Service Management sales motion as the go-to expert on ESM/ITSM market trends, competitive dynamics, and where Atlassian’s Service Collection wins, shaping how we position and sell into the largest enterprises and leading Service Management-only deals and multi-product conversations. You’ll drive pipeline from the ground up, design targeted campaigns, engage executive stakeholders, build a healthy, self-sufficient pipeline, orchestrate the right resources (Strategic Account Executives, Partners, Marketing, Product), and engage senior decision-makers and economic buyers with value-based conversations connecting Atlassian’s platform to business outcomes.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. The Executive Engagement & Trusted Advisor role focuses on building trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in their digital and AI transformation journeys. It emphasizes outcome-driven success, accelerating product adoption and delivering measurable business outcomes and expansion across global teams. The role involves strategic success planning through Customer Success Plans, guiding complex programs, and advising on AI and emerging technologies to improve strategy and operations. It also requires risk mitigation, acting as the voice of the customer, and cross-functional collaboration with sales, product, support, and advisory services to maximize value.

Atlassian supports flexible work locations and hires in any country with a legal entity, and is looking for a Principal Customer Success Manager in the Strategic Segment. Principal CSMs help customers realize value from Atlassian investments by engaging at scale, coordinating across products, and guiding enterprise customers like NASA, IBM, HubSpot, Samsung, and Coca‑Cola toward successful adoption and growth. In this role, you’ll develop trusted advisor relationships with C-suite and executive stakeholders, lead Customer Success Plans, regular check-ins, and quarterly business reviews to realize value across global teams. You’ll navigate complex, multi-partner implementations, maintain up-to-date product knowledge, and design adoption strategies that drive early product adoption, expansion, and churn mitigation. The role also emphasizes being the Voice of the Customer, providing internal feedback to improve how Atlassian serves strategic customers, and collaborating with account teams to support long-term value realization.

Atlassian Professional Services delivers outcome-based solutions to maximize the value of Atlassian investments, accelerating adoption, reducing implementation risk, and enabling long-term business success. The Services Solutions Advocate (SSA) is the commercial specialist who drives demand for professional services by partnering with customers to shape the right services engagement and delivery model, including when to engage the Atlassian Partner Ecosystem. The SSA acts as a trusted advisor to business and technical decision makers, identifying priorities, navigating complex opportunities, and aligning services solutions with customer goals while balancing value, commercial priorities, and delivery. Key responsibilities include generating and influencing the professional services pipeline, leading discovery and the services sales cycle, shaping customer-specific engagements, and developing account-level strategies in partnership with Atlassian Sales. The role brings together cross-functional stakeholders to support customer outcomes, influence enterprise opportunities, and owns a professional services sales target with bookings, pipeline growth, forecast accuracy, and opportunity management.

DX is a fast-growing SaaS company based in Salt Lake City that helps engineering leaders boost productivity and developer experience, collecting millions of data points for customers like Pinterest, GitHub, BNY, and Xero; it recently closed an acquisition by Atlassian to expand resources and accelerate growth and R&D. DX’s culture centers on mastery and high performance, acknowledging that while outcomes are influenced by external factors, employees are rewarded for doing their jobs at the highest level. The EMEA Field CTO is the primary strategist, storyteller, and technical authority for the EMEA market, translating DX research into workshops, executive narratives, and product demonstrations to win business and position DX as the authority on developer productivity and AI measurement. This role carries direct commercial accountability, maintaining a named portfolio of 15+ EMEA accounts per half, participating in active deals, and being measured on content contribution and revenue influence, with engagements targeted at VP/CTO/Director-level decision makers. Responsibilities include hosting 2–4 executive events per quarter in EMEA, delivering internal enablement sessions, surfacing customer blockers and feature gaps for the product team, contributing to a quarterly Field CTO VOC report, producing field-ready content, maintaining deep product demo fluency, representing DX in media and analyst conversations (including at least 2 external podcasts and 4 conference talks per year), hosting about 1 webinar per quarter, and delivering 3 small research ships per quarter or 1 large ship aligned to the quarterly roadmap.

Atlassian offers flexible work options (office, home, or hybrid) with virtual interviews and onboarding as part of a distributed-first model, and they hire in any country where they have a legal entity. The Team Atlassian partners with 82% of the Fortune 500, including IBM, Tesla, Dish, and Lufthansa, and the Account Management team aims to deepen relationships, solve complex challenges, and realize value across Atlassian’s solutions. The role involves proactive, empathetic account managers who own retention and expansion across Atlassian’s core products, increasing revenue through retention and upsell, and partnering with Sales on strategic opportunities, reporting to the Manager, Strategic Account Management DACH & France. The ideal candidate is a collaborative, adaptable team player who can manage multiple sales opportunities, excels at discovery to identify expansion opportunities, and embodies a customer-first mentality with 7+ years of revenue-target experience. Key responsibilities include accelerating revenue growth via a top-down, solution-oriented approach, developing senior/executive relationships, managing renewals and expansions, end-to-end growth opportunity management, collaborating on account planning and white-space analysis, increasing awareness of Atlassian’s portfolio, keeping up with product updates, forecasting for the owned book, identifying risks, and advocating customer needs while influencing cross-functional partners.