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Atlassian is seeking a proactive Manager to lead and inspire a team of Enterprise Account Managers responsible for the health, retention, and growth of its largest, most complex enterprise customers. The role oversees the full customer lifecycle, drives high retention, and proactively identifies and closes expansion, upgrade, and cross-sell opportunities, in close partnership with Global Sales for total book of business growth through strategic planning, white-space analysis, and executive mapping. The candidate should embody “Heart and Balance,” combining supportive, open leadership with sales rigor to win in the enterprise segment, while coaching the team through complex deals to deliver exceptional customer experience. Atlassian offers flexible work options and can hire in any country with a legal entity, with responsibilities including performance and revenue accountability, accurate forecasting, cross-functional collaboration with Enterprise Sales, Services, Channel, and Customer Success, and developing the team through hiring, onboarding, and development. The role also involves mastering and evolving the Atlassian go-to-market model, driving operational excellence, bridging regional requirements (Canadian market and Francophone needs) with global strategy, and removing blockers to enable the team's success.

Atlassian offers flexible work locations (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. Atlassian's products—Jira Software, Confluence, and Jira Service Management—help teams organize, discuss, and complete work, and their solutions are used by Fortune 500 companies and others like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Account Executive, Mid Market role manages about 40 accounts (200-10,000 seats), owns the full sales cycle, and carries a $2-4M annual quota, with plans to maximize expansion and customer success. The AE leads cross-functional deal teams (SDR, SE, SSE, AM, partners), uses MEDDPICC to qualify and win complex opportunities, and builds executive relationships across IT, business, sales, and marketing. They source and forecast pipeline, collaborate with channel, product, and customer success, stay informed on trends, and travel occasionally for customer meetings and events.

Atlassian supports flexible work locations and hires in any country where it has a legal entity. The Rovo + AI team aims to accelerate AI innovation by building core infrastructure, capabilities, and experiences for enterprise Search and conversational AI that leverage understanding of customers’ work and organizational knowledge, though these experiences are still in early stages and will rely on exploration and customer research. As Principal Product Manager for Search and AI Quality in Central AI, you will shape and execute Atlassian’s vision for delivering high-quality AI products, with a particular emphasis on Rovo Search. Your key responsibilities include defining the strategic vision and roadmap for AI quality in Search/Search Agents, leading initiatives to improve quality, reliability, and trustworthiness of AI models, and ensuring alignment with goals and user expectations. You will also collaborate cross-functionally with engineering, data science, product, and design, advocate for relevance and quality standards, maintain a customer-centric approach with ongoing user feedback, and communicate progress through compelling storytelling to customers, stakeholders, and the broader community.