The Senior Solution Engineer at Adaptavist Group will engage with clients across all levels using a consultative approach to identify challenges and propose solutions, requiring deep technical knowledge and strong relationship-building to move opportunities forward with sales and delivery teams.
The role centers on solution architecture and sales support, including collaborating with Account Managers and Sales, attending technical sales calls, performing in-depth technical discovery, developing problem statements, and crafting solutions to expand reach in key accounts.
The person will engage with communities and gain deep knowledge in at least one practice area (Cloud, ITSM, DevOps, Agile, Work Management) and drive future opportunities while maintaining trusted-advisor client retention.
Collaboration duties involve helping stakeholders develop technical solutions, expanding in existing key accounts, coordinating on solution proposals, participating in quarterly business reviews, and using the CRM to analyze accounts and plan strategic actions.
Customer advocacy includes supporting marketing, leading customer demonstrations (with partners like Atlassian, GitLab, AWS), participating in events and retrospectives, providing thought leadership, seeking business development through competitor analysis, and ensuring delivery addresses the agreed problem statements.
