The Ampin App
deep insights into the Atlassian community

The role is a Customer Success Manager who orchestrates the end-to-end customer lifecycle—from onboarding to value-based renewals and expansions—by linking the customer’s objectives to our solution. The job covers post-sales management across a portfolio of strategic accounts, with the primary objective of building trust-based relationships that drive adoption, retention, and account expansion. Key collaboration includes cross-functional teams—New Business, Implementation, Professional Services, Customer Success, Account Management, and Marketing—each contributing to retention, NDR, adoption, ARR growth, and CSAT. Responsibilities include managing a portfolio through onboarding, adoption, and renewal planning; coordinating trainings and executive reviews; monitoring health signals and mitigating churn; and driving cross-sell and upsell with the AM. They also optimize workflows and reporting to increase adoption and executive visibility, and use the Before–Negative Consequences–After–Positive Outcomes framework for consultative discovery that links challenges to measurable results.

The Senior UX Researcher role centers on guiding product direction across multiple teams by leading high-impact research and driving evidence-based decisions at strategic and tactical levels, while mentoring others. You will work with cross-functional stakeholders—Product, UX, Engineering, and Leadership—to ensure solutions are usable, valuable, and aligned with real customer needs. This position suits someone who values autonomy, enjoys tackling complexity, and wants their work to shape product roadmaps and long-term strategy. Responsibilities include conducting meaningful and foundational/strategic research, translating insights into actionable recommendations, developing deep domain expertise, championing user-centricity, mentoring junior researchers, and collaborating with UX designers. You’ll also manage multiple projects, coordinate internal and external research resources, produce compelling deliverables and presentations, and help develop research operations such as participant recruitment and continuous improvement initiatives.