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The Adaptavist Group is a global company focused on improving businesses through teamwork, technology, and tailored solutions in trusted technology ecosystems like Atlassian and AWS. They offer generous benefits, including a flexible work environment, extensive paid parental leave, and support for remote workers setting up home offices. The company is expanding its operations in South Africa and is seeking a Product Support Team Lead to build and lead a high-performing support team for their Kolekti and Upscale product portfolios. Candidates should have extensive customer support experience, strong leadership skills, and the ability to communicate technical issues clearly. Joining The Adaptavist Group provides an opportunity to contribute to a collaborative and innovative culture, paving the way for personal and professional growth.

The Adaptavist Group is a global company focused on enhancing teamwork, technology, and processes to support businesses with enterprise software and tailored solutions across trusted technology ecosystems. They offer flexible working conditions, generous paid time off, and an exceptional Time Away Policy that includes extensive parental leave and support for various personal health needs. The company is expanding and is looking for Product Support Specialists in South Africa to help develop its SaaS support operations for their Kolekti and Upscale products, allowing employees to shape customer experience and product strategy. Ideal candidates should have technical support experience, strong communication skills, and a keen attention to detail, with familiarity with support tools and a passion for user experience being advantageous. Joining The Adaptavist Group means contributing to a new support function in a supportive remote environment that values creativity, curiosity, and continuous improvement.