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The Strategic Account Manager for NAMER drives profitable growth across Adaptavist’s most strategically important enterprise customers, supports the Strategic Account Director, and coordinates with Presales, Delivery, Customer Success and partners to expand the footprint and advance opportunities. They are accountable for executing multi-year strategic account plans, maintaining current knowledge of customer structures and priorities, identifying expansion opportunities across business units and technology domains, tracking account health and competitive dynamics, and building a structured, value-based pipeline. They lead discovery across stakeholder layers, develop customer-specific points of view, build commercial proposals and business cases anchored in measurable outcomes, apply MEDDPICC for qualification, and manage opportunities from qualification through to closure. They build multi-threaded relationships with technology and business stakeholders, identify champions and maintain executive access, understand stakeholder motivations and decision processes, and collaborate with strategic partners (e.g., Atlassian, GitLab, Harness, AWS, IBM, Datadog) to identify partner-sourced opportunities and support deal execution. They ensure high CRM hygiene, forecast accuracy, participate in account, pipeline and QBR reviews, and coordinate internal resources to deliver customer outcomes.

The Adaptavist Group is looking for a Software Support Team Lead who is a people-first leader, enjoys solving technical problems, and wants to improve how support works at scale across our product suite. You’ll mentor and guide a team of Software Support Engineers, run 1:1s and performance reviews, manage workloads and onboarding, and act as an escalation point for high-risk tickets. You will lead incident response and post-mortems, monitor support queues and key metrics, and identify operational improvements across processes, tooling, and training. Collaborating with the Head of Product Support and Support Operations Manager, you’ll share customer insights to improve outcomes and contribute to documentation, knowledge sharing, and team training. Because many products enable customer customization via Groovy and JavaScript, the role requires solid technical understanding and confidence working with code.