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The Portfolio Success Manager I role at Zendesk Tokyo is the face of the company to Japanese and global clients, aimed at driving Customer Success in the Japanese market by turning support into a strategic advantage and enabling long-term partner growth. Responsibilities include acting as a trusted advisor, conducting strategic discovery, driving value realization and KPI achievement, hosting scaled Japanese-language events, creating localized content, collaborating cross-functionally, and proactively identifying and intervening with at-risk accounts to maintain high CSAT. Basic qualifications require 1+ years in Customer Success, Account Management, Sales, or similar, native Japanese (JLPT N1) and business English, and a customer-first, data-driven, collaborative problem-solver mindset. Preferred qualifications include SaaS/Software experience in Japan, familiarity with Zendesk or CX/CRM tools, experience managing high-volume accounts, and a drive for continuous improvement and a long-term career at a global tech leader. The role offers a hybrid work model with part-office requirements in Tokyo, opportunities for global exposure and internal mobility within Zendesk’s Global CS organization, and a culture focused on belonging, diversity, inclusion, and fair hiring practices.

Zendesk provides customer support software for businesses of all sizes and is growing rapidly, seeking motivated individuals to pursue a career in software sales in a fast-paced tech environment. The role involves outbound sales to prospects with varying scales and needs,working with internal stakeholders (sales, marketing) and playing a major part in identifying, discovering, and developing opportunities to build Japan’s sales pipeline. Key duties include proactively engaging prospects to understand their challenges, strategically targeting and building a sales pipeline across SMB, Commercial, or Enterprise accounts, collaborating with the sales team to create target lists, and managing the pipeline to deliver a top-tier customer experience. Qualifications include experience in new business development or field sales in Japan, IT industry experience, at least one year in a corporate sales environment, a competitive and self-driven mindset, excellent communication and relationship-building skills, native Japanese with English reading/writing ability, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, mobile and internet stipends, Recharge Friday, a culture of high performance and diversity, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities.

Zendesk Tokyo is seeking a Senior Security Compliance Analyst to bridge global standards with Japanese ISMAP/J-SOX requirements and build a cloud-native security framework in collaboration with global teams. The role emphasizes strategic advisory, leading risk assessments and audits, designing controls for SOX, HIPAA, and privacy laws within a cloud-native environment, and partnering with Product and Engineering to remediate findings through automated, scalable solutions while maintaining continuous monitoring to protect Zendesk’s Trust brand. Basic qualifications include 4–6 years in information security, IT audit, or GRC; solid knowledge of ISO 27001 or SOC2 and their application to cloud products; experience in internal risk assessments or at least one full audit cycle (J-SOX, PCI DSS, PrivacyMark); practical cloud security experience with AWS, Azure, or GCP; and business-level Japanese and English. Preferred qualifications include ISMAP experience, AI governance familiarity, the ability to perform technical verification (e.g., AWS Config or Terraform) beyond spreadsheet checks, experience using GRC tools (Vanta, Drata, ServiceNow) to automate evidence collection, and certifications such as CISA, CRISC, or CISSP. The posting notes a hybrid work model, Zendesk’s commitment to equal opportunity and diversity, potential AI screening in hiring, and accommodations available for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by acquiring new opportunities and expanding existing accounts, with a focus on revenue growth and aligning Zendesk solutions to customers’ goals. Key duties include driving top-line growth, managing and nurturing relationships for high satisfaction and retention, cross-selling additional products, using data and adoption history to inform prospecting, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and providing accurate forecasts to exceed revenue targets. Qualifications require a BA/BS or equivalent, at least 2 years of B2B sales or solution engineering experience (preferably in SaaS) with a track record of exceeding targets, strong multi-level relationship management, excellent presentation and negotiation skills, and proficiency with Salesforce and Clari. The role features a hybrid work arrangement with partial in-office time each week, designed to support collaboration and learning while allowing remote work for part of the week; the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, discloses AI screening practices, and offers accommodations for applicants with disabilities, underscoring commitment to global diversity, equity, and inclusion.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Manager of Customer Success in the Japan/APAC region to lead up to 10 Customer Success Managers across high- and medium-touch segments, with the goal of making customers more successful so they buy more, stay longer, and advocate for the brand. The role requires a growth-minded, people-first leader who designs scalable processes, blends financial acumen with technical product knowledge, and drives data-driven experimentation to build an AI-enabled customer outcomes powerhouse. Key responsibilities include building and coaching a diverse team of value architects, setting clear KPIs, leading monthly/quarterly business reviews, owning churn and expansion playbooks, driving AI tool adoption, and partnering across Product, Sales, and AI teams to improve customer experience. The ideal candidate has 9+ years in customer success or related roles, at least 5+ years managing teams, strong AI/data fluency, financial and operational discipline, and experience tailoring engagement strategies across SMB to Strategic accounts. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, notes that AI may screen applicants, and provides accommodations; in-office presence part of the week is expected with the specific schedule determined by the hiring manager.

Zendesk Japan is seeking a high-performing Senior Commercial Account Executive to lead and shape sales for its most visible commercial accounts, providing sales leadership and creative direction to build the Platform experience. The role involves hunting new business while maintaining existing accounts, building broad relationships, managing opportunities, and leading a team of extended Zendesk resources to win customer buy-in and drive platform adoption. Responsibilities include leading and developing a subset of accounts, creating direct new business and expansion opportunities, collaboratively developing GTM strategies, drafting multi-year account plans aligned to quarterly execution, nurturing CXO relationships, building partner ecosystems with Channels & Alliances, tracking all sales activities, and coordinating with Solution Architecture to influence product direction. Qualifications require at least 6+ years in enterprise software sales (SaaS/CX experience preferred), proven success in acquiring new business in Japan, experience selling to VP/C-level executives in mid-market/commercial segments, and the ability to close complex sales cycles with solution selling, plus strong communication and travel willingness. The role offers a hybrid work arrangement with some in-office days, and Zendesk emphasizes diversity and inclusion, AI screening may be used, and accommodations are available for applicants with disabilities.

Zendesk, a leading customer experience and support platform, is seeking diligent candidates for a software sales role and welcomes those with strong motivation and a willingness to excel in a fast-changing industry, even without prior experience. The role is primarily phone-based, handling inbound and outbound leads from website inquiries, trial registrations, and demo requests, while triaging some customer service calls and collaborating closely with sales and marketing to identify and qualify opportunities that will contribute to the Japan sales pipeline. Key responsibilities include generating and qualifying prospects for the Japanese market, efficiently handling inbound marketing leads, engaging senior executives, identifying client needs and proposing suitable solutions, scheduling meetings, achieving monthly pipeline quotas, and reporting results to the sales manager on a regular basis. Required experience includes at least one year in a sales-related environment, strong ability to understand customer requirements and solve problems, multitasking and time-management skills, excellent communication and interpersonal abilities, native-level Japanese, and a bachelor’s degree preferred. Benefits include personal medical insurance, remote-work and device/communication allowances, and Recharge Friday; Zendesk emphasizes a high-performance, open, and diverse culture with a hybrid work model, commitment to fairness and inclusion, and accommodations for applicants with disabilities, including AI screening as part of the process.