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Zendesk is seeking an SMB Account Executive to grow its SMB base by hunting new opportunities, closing deals, and building broad relationships while aligning Zendesk’s solutions to customers’ goals. You’ll drive top-line revenue, manage and nurture client relationships, identify cross-sell opportunities, use data insights to prospect and retain, articulate product benefits, lead competitive sales cycles, maintain a robust Salesforce pipeline, forecast accurately, collaborate with internal teams, and meet or exceed KPIs and revenue targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven record of exceeding targets, experience managing relationships at multiple levels, strong negotiation and closing skills, solid prospecting and account research abilities, an entrepreneurial spirit, knowledge of industry trends, and familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office each week with the specific schedule determined by the hiring manager, offering a blend of onsite collaboration and remote work. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening for applications, provides accommodations for applicants with disabilities, and offers resources and contact for accommodations as well as EEO rights information.

The Senior Commercial Account Executive for Zendesk's Japanese team will lead and develop a subset of Commercial accounts, create new business and expansion opportunities, and collaboratively define a GTM strategy with the larger Zendesk team. Responsibilities include developing detailed multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Zendesk’s Channels and Alliances teams, adhering to the Zendesk sales process, and coordinating with Solution Architecture to influence product direction by capturing customer feedback. Requirements include at least 6+ years in enterprise software or SaaS with strong experience selling in the Japan market, a track record of selling to VP and C-level executives, managing and closing complex sales cycles, consistent over-achievement against targets, and excellent verbal and written communication skills; travel willingness and agility experience are also expected. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in hiring, and provides reasonable accommodations for applicants with disabilities; interested applicants can request accommodations via email.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, targeting Enterprise and Mid-Market executives and convincing C-level and director-level buyers of the software’s technical merits. They serve as the technical bridge between Sales, Marketing, and Product, owning the primary technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFIs/RFPs to solutions, and strong communication, presentation, and writing skills, with experience in pilots/PoCs and knowledge of web technologies and SaaS; a bachelor’s degree is required, travel is required, and a willingness to work in a fast-paced startup environment with multiple roles is necessary. Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk offers a hybrid work model, emphasizes fairness and inclusion, may use AI screening in applicant evaluation, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is a leading customer experience and support software company seeking ambitious individuals to build a career in software sales, with strong enthusiasm for tech sales in a fast-changing industry. The role is phone-centered and involves handling inbound inquiries from prospects of varying sizes and needs, triaging some customer-service calls, and collaborating with sales and marketing to identify, qualify, and advance opportunities in the Japanese market. Key duties include generating and progressing the Japanese-market sales pipeline, efficiently responding to inbound leads, engaging executives, understanding customer needs, proposing solutions, setting up meetings, meeting monthly targets, and reporting results to the sales manager. Required qualifications include at least one year of sales experience, excellent communication and problem-solving abilities, multi-tasking and time-management skills, native-level Japanese, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, Recharge Friday, a hybrid work model with in-office days determined by the hiring manager, and Zendesk’s commitment to diversity, inclusion, and equal opportunity, with AI screening used as part of the application process.

Zendeskは世界有数のカスタマーエクスペリエンス・サポートのプラットフォームであり、速いペースの環境でテクノロジーセールスのキャリアを積みたい人を募集しています。 本ポジションは、日本国内の見込み顧客に対するアウトバウンド営業を行い、セールス・プロダクトマネージャーやマーケティングなど社内ステークホルダーと協力して、日本のセールスパイプラインの開発に大きく貢献します。 主な責務は、見込み顧客へ積極的にアプローチし課題を理解、戦略的にターゲットを発見してパイプラインを構築・管理し、トップクラスのカスタマーエクスペリエンスを提供することです。 資格条件にはエンタープライズおよびコマーシャル部門のビジネス開発経験（特に日本の見込み顧客を扱った経験）、IT業界経験、営業関連環境での最低年数、コミュニケーション能力・対人スキル・日本語母語レベルと英語読解力、学士号取得が望ましいことが含まれます。 福利厚生には民間健康保険、在宅勤務サポート、携帯・ネット回線手当、社員株式購入プラン、職能開発手当、リチャージフライデー（月1回の金曜休み）、ハイブリッド勤務、ダイバーシティ推進と公平性、AIを用いた審査の可能性と合理的配慮の提供などが挙げられます。

The Account Executive (AE) at Zendesk is responsible for driving revenue growth in an assigned territory by shaping and leading the customer’s end-to-end decision-making, with a focus on influencing executive-level decisions and delivering predictable results. Core duties include hitting quarterly and annual targets, building and maintaining a high-quality pipeline with identified decision-makers and timelines, maintaining accurate forecasts, and proactively qualifying opportunities to focus on winnable deals. The role also emphasizes deal strategy and enablement (identifying economic buyers, mapping the decision process, quantifying ROI, and creating executive-ready business cases) along with closing and negotiation, including early engagement with legal, procurement, and security to close within the quarter. Internal collaboration with SDRs, SEs, and CS, cross-functional teamwork, and adherence to structured sales frameworks (e.g., MEDDPICC) are required, along with continuous improvement and strong CRM discipline. Required qualifications include B2B SaaS selling experience, a track record of closing mid-to-large multi-stakeholder deals with executive stakeholders, solid pipeline and forecast management, and core competencies such as data-driven decision making, resilience, accountability, and the ability to operate in fast-changing environments; the company also highlights ICONIC values, a hybrid work model, and commitments to equal opportunity and accommodations.