Figma is hiring an experienced support leader to build and develop a high-performing Enterprise Support team focused on delivering premium customer experiences, with the role available on a hybrid basis from either London or Tel Aviv.
You’ll lead the team to meet critical KPIs, drive operational improvements with Product Support Operations, and unblock high-value customers, complex migrations, and major account transitions to ensure continuity and satisfaction.
You’ll collaborate with Voice of the Customer, Product, and Engineering to surface insights, drive product and journey improvements, use data to anticipate risks and maintain queue health, and manage high-visibility escalations cross-functionally.
Requirements include 4+ years of leading enterprise SaaS support teams, strong leadership and cross-functional collaboration with Sales and Engineering, and a solid understanding of enterprise tech concepts such as SSO, SCIM, APIs, provisioning/de-provisioning, domain management, and security workflows; node-based design product experience is a plus.
Figma values growth, diversity, equal opportunity employment, and accommodations for disabilities, with a Candidate Privacy Notice, and processes that may require camera-on during video interviews and in-person onboarding.
