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Zendesk is seeking an experienced Engineering Manager to join its Contact Center Engineering Team, which is focused on developing AI-powered contact center products. The role involves leading a team of skilled engineers, providing mentorship, and ensuring that the team's technical efforts align with the company's strategic goals. Candidates should have a background in software development or DevOps, strong experience with AWS, and excellent communication skills. The position also emphasizes creating a diverse and inclusive work environment and supporting team members' personal and professional growth. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.