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Zendesk is seeking a Senior ML Engineer to lead the development of its GenAI infrastructure, which supports AI-driven customer experience enhancements for over 125,000 global brands. The role involves building platforms such as LLM Proxy and benchmarking frameworks, collaborating with various teams to ensure scalable and reliable ML systems. Candidates are expected to have over five years of experience in deploying ML systems, familiarity with core ML infrastructure, and proficiency in programming languages relevant to server-side development. The position offers a dynamic work environment with multiple benefits, including flexible working hours, professional development funds, and a focus on work-life balance. Zendesk emphasizes its commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.