Zendesk is hiring a Senior Product Designer to shape its Contact Center—a AI-powered, omnichannel platform that helps businesses deliver seamless, personalized support at scale. The designer will own end-to-end design for agent workspaces and admin tools, craft human-AI collaboration experiences, and collaborate with product, engineering, and research to implement AI-driven routing, monitoring, and performance features. Requirements include 5+ years of product design for enterprise software, experience with real-time communication tools or dashboards, interest in AI and human-AI collaboration, strong systems thinking, and proficiency in Figma, with a bonus for familiarity with contact centers or telephony. The role is hybrid, requiring in-office attendance part of the week with the schedule determined by the hiring manager. Zendesk emphasizes equal opportunity and inclusion, may use AI to screen applications, and offers accommodations for applicants with disabilities.
