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Zendesk aims to champion great customer service and, in the AI-first era, to build the Resolution Platform that turns every customer touchpoint into a meaningful, empathetic experience. As an AI Success Strategist (Strategic Engagement Lead) for APAC, you will own multi-year AI roadmaps for our most complex enterprise clients, bridging technical deployment and business transformation to drive measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Your responsibilities include strategic AI roadmap orchestration aligned with C-Suite objectives and CX vision, design authority and solutioning with Professional Services and API work, cross-functional GTM orchestration for a unified customer experience, data-driven governance with adoption analytics and health scores, and thought leadership on Responsible AI and compliance to secure renewals via CSAT and efficiency. Basic qualifications include 5+ years in Customer Success, Technical Account Management, or Management Consulting in Enterprise SaaS, 1+ year of AI-related project experience, a proven GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC regulatory experience, and Product-Led Growth exposure. Zendesk offers a Hybrid work model with in-office time and remote flexibility, is an equal opportunity employer committed to diversity and inclusion, and may use AI screening while providing accommodations for applicants who need them.

Zendesk is positioned as a leading customer experience and support platform that builds software to meet customer needs and keep teams in sync. The role is a pure hunting sales position for Commercial/Enterprise accounts in Asia, focused on identifying, qualifying, and developing a large pipeline with collaboration across sales, product, and marketing. Candidates should have at least 2 years in a sales-related role, BD experience in Commercial/Enterprise (especially with prospects from India), strong communication skills, and native Chinese language capabilities (Mandarin and/or Cantonese) preferred for Greater China; a bachelor’s degree is preferable. The position is hybrid, requiring part of the week in the local office with specific in-office schedules determined by the hiring manager, and some remote work flexibility. Zendesk is an equal opportunity employer committed to diversity and inclusion, provides accommodations for applicants with disabilities, and may use AI in screening applicants.

Zendesk is hiring a Lead AI Strategist for its Forward Deployed Engineering team to build and deploy live AI pilots that prove ROI to strategic global customers before signing the contract. The role is the technical architect and a “Scrappy Technical Operator” who bridges Sales strategy and Product reality by creating high-impact, real-world AI agents and guiding customers through the transition to Agentic AI. Responsibilities include owning the pilot lifecycle (discovery, scoping, delivery), hands-on configuration of Zendesk AI Agents and Copilots, and ensuring a successful go-live with integrated systems. It also involves de-risking deals by aligning pilots with measurable business outcomes, providing AI readiness guidance to executives, and feeding feature gaps back to Engineering to influence the AI roadmap. Basic qualifications require 5+ years in Enterprise SaaS, API/webhook/troubleshooting literacy, CX expertise, and fluent English; preferred qualifications include Zendesk product familiarity, AI/RPA interest, APAC regional experience, plus a hybrid work model and a commitment to diversity and inclusion.

Zendesk is seeking a seasoned CX Acceleration Manager/Consultant to join its CX Acceleration Team, blending hands-on Zendesk administration with strategic consulting to help Enterprise clients realize rapid, transformative CX outcomes. The role leads short-term engagements to accelerate value, conducting technical assessments and discovery, securing executive sponsorship, and delivering hands-on configuration work that yields quick wins. Responsibilities include implementing deep Zendesk configurations, maximizing feature utilization, coordinating cross-functional teams, delivering formal close-out reviews that quantify value, and capturing learnings to improve global delivery models. Basic qualifications require 5+ years in senior customer-facing roles, expert-level Zendesk administration, technical consulting experience, and strong communication skills; preferred qualifications include ITSM/CXM knowledge, cross-functional collaboration, and creative problem-solving. The position is hybrid (partial in-office with schedule set by the hiring manager), emphasizes an inclusive culture, notes that AI may be used in screening, and provides accommodations and equal opportunity employment protections.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.