The Ampin App
deep insights into the Atlassian community

Zendesk is looking for a Manager of Professional Services to lead its team of Services Consultants in Brazil and the LATAM region. The role involves ensuring project success, managing escalations, and building strong partnerships with Sales and Solution Architects to optimize customer outcomes. Key responsibilities include team leadership and development, managing Services revenue delivery, customer success and escalation management, and collaborating with internal teams for seamless service delivery. The ideal candidate should have over six years of experience in software implementation, proven leadership in consulting roles, and strong communication skills in Portuguese and English. Additionally, Zendesk promotes a collaborative hybrid work environment that supports diversity, inclusion, and professional growth.

The Customer Success Manager role at Zendesk involves engaging with diverse customer segments to ensure they derive value and sustain growth with the company. Responsibilities include facilitating personalized engagements, conducting webinars, and developing outreach campaigns to enhance customer satisfaction. Candidates should have at least three years of experience in Customer Success or Account Management, strong communication skills, and the ability to analyze data for informed decision-making. The position requires fluency in English and Portuguese, as well as in-office presence at least three days a week. Zendesk promotes diversity and inclusion in hiring practices and encourages continuous improvement and innovation in customer interactions.

Zendesk is a leading company in customer experience solutions, primarily focused on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement scalable customer service solutions while ensuring seamless integration across various platforms. The role involves technical leadership, innovation adoption, security compliance, engagement with partners, and pre-sales support, alongside mentoring other specialists. Key qualifications include a degree in a related field, a minimum of 10 years of experience in solution architecture, and strong technical expertise in relevant technologies. Additionally, Zendesk offers a hybrid work environment, promoting a culture of diversity, inclusion, and employee well-being.

Zendesk is seeking an experienced Implementation Consultant to join its Professional Services team, focusing on onboarding customers to AI Agent solutions. The consultant will guide clients through the integration of AI capabilities into their customer service operations while ensuring they maximize the benefits of Zendesk's offerings. Key responsibilities include leading AI onboarding implementations, fostering customer partnerships, leveraging product expertise, and managing multiple projects effectively. Qualifications needed for the role include at least three years of consulting or software implementation experience, strong project management and communication skills, and a passion for relationship building and continuous improvement. Zendesk emphasizes a supportive and inclusive work environment, offering a hybrid work model that balances in-office and remote work, alongside a commitment to diversity and community engagement.

The Principal AI Specialist, Customer Success at Zendesk plays a critical role in ensuring customers achieve business outcomes quickly through the company's advanced AI solutions. This role involves collaborating with various organizational levels, from executives to customer experience leaders, aiming to drive AI adoption and maximize customer value realization. The responsibilities include proactive customer health management, fostering strong customer relationships, and delivering a superior customer experience by leveraging Zendesk's AI tools. Additionally, the specialist must work closely with other teams within Zendesk to enhance product adoption and address any customer challenges. Candidates should have significant experience in customer success, particularly with AI solutions, along with strong interpersonal skills and a proven ability to manage multiple customers' success simultaneously.

Zendesk is seeking motivated Digital Inside Sales Specialists to provide exceptional customer experiences through a high-velocity sales approach, focusing on new and existing customers. Ideal candidates should have a successful sales track record, preferably with Software/SaaS experience, and will work in a hybrid setting, initially requiring some travel to a Zendesk office during training. Responsibilities include responding to inbound leads, resolving inquiries, becoming product experts, and meeting established KPIs and revenue targets. The role demands excellent communication skills, organizational abilities, and a passion for Zendesk's technology. Zendesk values work-life balance and fosters a diverse, inclusive workplace culture, supporting flexibility and community engagement.