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Zendesk is looking for a Manager of Engagement Managers to oversee its team in Brazil and the LATAM region, focusing on project success and building partnerships with stakeholders. The role involves leading and developing Engagement Managers with an emphasis on accountability and continuous improvement while managing regional project performance and ensuring operational excellence. Key responsibilities include handling customer escalations, collaborating with cross-functional teams, and contributing to global initiatives to enhance service delivery. Candidates must have strong leadership experience, familiarity with enterprise delivery methodologies, and the ability to thrive in a fast-paced environment; fluency in Portuguese and English is required, with Spanish preferred. Zendesk promotes a flexible, hybrid working model and is committed to diversity, inclusion, and community engagement.

The job description outlines a position within Zendesk's Professional Services team, focusing on collaborating with customers to integrate Zendesk into their support systems. The role involves defining, documenting, and executing technical solutions to enhance customer experiences while providing expertise based on prior experience. Responsibilities include executing design sessions, producing technical documentation, leading projects, and mentoring junior staff, while maintaining technical knowledge of the Zendesk product line. Candidates are expected to have significant experience in system architecture and customer support processes, along with excellent communication and organizational skills. Zendesk promotes a flexible and inclusive work environment, offering a hybrid working model and emphasizing diversity and community engagement.

Zendesk is a leading company in customer experience solutions, primarily focused on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement scalable customer service solutions while ensuring seamless integration across various platforms. The role involves technical leadership, innovation adoption, security compliance, engagement with partners, and pre-sales support, alongside mentoring other specialists. Key qualifications include a degree in a related field, a minimum of 10 years of experience in solution architecture, and strong technical expertise in relevant technologies. Additionally, Zendesk offers a hybrid work environment, promoting a culture of diversity, inclusion, and employee well-being.