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The Senior Product Marketing Manager at Zendesk will drive product marketing to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk, covering market and customer research, messaging and positioning, technical marketing, GTM enablement, and cross-functional collaboration with sales, marketing, and product. They will develop clear messaging and materials for customer interactions (pitch decks, use cases, personas), craft compelling storytelling and collateral for live and digital events, and create sales enablement assets drawn from customer conversations. They will become a subject matter expert, develop technical marketing for their product area to demonstrate Zendesk differentiation to IT audiences, and identify and develop customer stories through relationships with top customers for the storytelling program. They will implement product discovery initiatives to drive adoption, collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations to build strategic assets for campaigns, enablement, press releases, and analyst briefings, and autonomously drive multiple projects with strong execution and deadlines. The role focuses on owning PMM for Zendesk's AI platform capabilities (Agent Builder and Custom Agents) with a GTM plan and stakeholder collaboration, the US base salary ranges from $183,000 to $275,000 plus potential bonuses or incentives, and Zendesk is committed to equal opportunity, diversity, inclusion, and accommodations, including disclosure that AI or automated decision systems may be used in screening.

Zendesk is hiring a Sr. Workplace Events Specialist in San Francisco to design and execute inclusive employee events and connection programs, with roughly 75% focus on events and 25% on workplace operations, while serving as a planning partner for AMER and LATAM offices. The role requires a full-time onsite presence (5 days/week) and offers a pay range of $32.21-$48.56 per hour with potential bonuses and benefits. Key duties include end-to-end event planning for SF, managing local logistics and vendor relations, ensuring safety/compliance, and helping shape global event structures and playbooks to balance local flavor with global consistency. Candidates should have 4+ years in events or related fields, strong project management and communication skills, experience with vendor management and budgeting, and familiarity with Google Workspace and workplace platforms, along with knowledge of building systems; AI literacy is encouraged. Zendesk notes an AI-screening process, emphasizes diversity and inclusion, supports hybrid work, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations, blending hands-on offensive and defensive security with product sense. Responsibilities include leading threat modeling for AI features and APIs, maintaining an attacker playbook, designing mitigation controls and secure defaults with platform/product/SDK teams, building anomaly detection and containment automation, and serving as a subject-matter expert for investigations and customer communications while engaging internal and external stakeholders. Required qualifications cover 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security and modern auth; practical experience with LLMs/agents and prompt injection mitigation; a track record of cross-functional leadership and translating risk to product/legal terms; and SaaS customer-support platform experience. Preferred qualifications include incident response and forensics experience, prior roles in agent safety or ML security programs, privacy/compliance background, and advanced degrees or certifications (e.g., OSCP, CISSP). The compensation note states a US base salary range of $240,000–$360,000 with possible bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive culture and equal opportunity with accommodations, while AI screening of applicants may be used.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to transform raw support data into automation recommendations that reduce costs and improve outcomes. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, build resilient data pipelines, optimize search indices for full-text and vector/hybrid search, address distributed systems challenges, and collaborate to turn analytics into reliable, explainable customer-facing metrics and recommendations. The role requires a strong backend ownership mindset, experience building data pipelines or integration platforms with observability, knowledge of search/analytics infrastructure for retrieval features, distributed job processing patterns, and cross-functional collaboration with product, data science, and design. Basic qualifications include 3+ years of backend experience (ideally in B2B SaaS), proficiency in Python and FastAPI, production experience with MongoDB, Elasticsearch/OpenSearch, Redis, and experience designing/distributing job processing with RQ or Celery. Preferred qualifications include ETL/orchestration tools (Dagster/Airflow), S3 storage patterns, familiarity with NLP/RAG systems, multi-tenant SaaS and webhook security, along with a base salary range of $174k-$260k in the US plus potential bonus and accommodations for hybrid work, diversity, and inclusion.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Tempo is a leading provider of integrated solutions for time management, resource planning, and more, serving over 30,000 customers, including one-third of Fortune 500 companies. Founded in 2007, it has become the top time management add-on for Jira, continuously innovating to ensure improved workflows and customer experiences. The company is seeking a Go-To-Market (GTM) Engineer to develop automated revenue systems that enhance scalability and personalization for customer engagement. This role involves leveraging advanced technologies to create AI-powered tools, real-time dashboards, and event-driven workflows that support sales and improve revenue efficiency. Tempo offers a remote-first environment with various benefits, emphasizing a culture of collaboration, personal growth, and inclusivity.