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Zendesk is hiring a Strategic Account Director to win new enterprise business, build executive relationships, and map customer priorities to Zendesk’s service and AI solutions, guiding opportunities from first contact through close. You’ll build and manage a qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning, and lead complex sales from discovery to negotiation and close. You’ll connect customer goals to a credible Zendesk platform with measurable outcomes, build cross-functional relationships across executive, business, technical, finance, security, and procurement teams, and own pursuit strategy and commercial decisions within guidelines. You’ll coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders, maintain accurate CRM records and forecasts, surface risks early, and ensure a smooth handoff plus share market insights. Requirements include 12+ years in complex B2B SaaS, a track record of new-business and quota attainment, ability to discuss AI/automation credibly, and preferred experience closing large enterprise deals; Zendesk emphasizes AI literacy, hybrid work, diversity, equal opportunity, and accommodations as needed.

Zendesk is hiring a Strategic Account Director, Retail New Business to create and close net-new business with large retail and consumer brands, aligning executive priorities to Zendesk’s service, AI, and automation solutions. The role involves building a qualified pipeline through prospecting, inbound opportunities, partnerships, and territory planning, leading complex sales from discovery to close, and handing off to post-sale teams. It requires connecting customer goals to the Zendesk platform and AI solutions, building relationships across executive, technical, finance, security, and procurement teams, and keeping CRM records and forecasts accurate. Basic qualifications include 12+ years in complex retail software sales, a proven track record in new-business opportunities and measurable outcomes, plus experience with prospecting and executive engagement; equivalent practical experience is welcome and no specific degree is required. Preferred qualifications include closing large enterprise deals, demand creation, ROI storytelling, channel/partner experience, familiarity with service operations or AI-enabled transformation, and AI literacy; Zendesk supports hybrid work and is committed to diversity, equity, and inclusion, with policies on AI-assisted screening.

Zendesk’s Hunter Account Executive role is a new-business sales position aimed at turning priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, and a clean handoff to post-sale teams, and it does not own installed-base expansion. You will build and maintain qualified net-new pipeline to meet or exceed quota via targeted outbound, inbound conversion, and partner routes, lead a repeatable prospecting-to-close process, coordinate cross-functional teams, and maintain accurate CRM data and pipeline health. Day-one capabilities include a genuine new-business orientation, consultative discovery, multi-threaded selling to diverse stakeholders, strong ROI-focused commercial judgment, and CRM discipline, with typically 8–12 years of complex B2B SaaS experience and the ability to discuss AI and platform value (no specific degree required if experience demonstrates capability). The role requires AI-era thinking: discuss AI, automation, CX and platform value credibly at the business level, use approved AI tools while protecting confidentiality, distinguish human judgment from automation, and refine AI narratives with market and buyer insight. Compensation and culture include a US on-target earnings range of $111k–$167k with a 60/40 base/commission split, a hybrid work model with partial in-office presence, and Zendesk’s commitment to equal opportunity, diversity and inclusion, with possible AI screening and accommodations available upon request.

The role is a North America–focused demand generation position that blends strategic planning with operational execution to drive multichannel campaigns that acquire new ICP contacts, engage them, and convert them into new logos. You will partner with the Global Integrated Marketing team to develop and execute scalable multi-channel campaigns, manage budgets and timelines, use AI and data to define high-intent audiences, and collaborate with content teams to align messaging with ICPs and buying stages. Responsibilities also include market research and competitor analysis, cross-functional activation in North America, and working with xDR teams on lead follow-up, e-gift and direct mail tactics, and programs like Monthly Prospecting Weeks to accelerate S1 and S2 opportunities. Campaign analysis and reporting involve monitoring performance, adjusting strategies based on KPIs, creating a culture of ongoing measurement, and presenting detailed insights and recommendations to stakeholders. Preferred qualifications include 5+ years in demand generation or B2B marketing, strong data-driven and analytical skills, excellent project management and communication abilities, proficiency with Marketo, Salesforce, 6Sense, and Tableau, and Zendesk’s hybrid work model, equal opportunity employer assurances, and a US base salary range of $148,000 to $222,000 with possible bonuses.

Zendesk's Creative Team designs high-impact brand moments to deliver a cohesive brand experience, and as Creative Lead for Experiential Marketing you will elevate the creative platform across digital and in-person experiences while collaborating with the Experiential Marketing team, Creative Studio, Communications, and the executive leadership team. Key responsibilities include owning the design system for Zendesk’s event architecture, translating brand strategy into connected experiences across presentations, livestreams, and in-person environments, and establishing guidance that allows internal teams and agencies to apply the system consistently while keeping each event distinct. You will lead the creative direction for flagship events (Relate, Showcase, AI Summit) and oversee storytelling across the attendee journey from demand generation to registration to on-site experiences, partnering with agencies from concept to execution to ensure a high creative bar. Required skills include strong expertise in event branding and customer experience, production understanding, brand activations and attendee engagement, cross-functional facilitation, business acumen, willingness to travel, coordination across time zones, and proficiency with Adobe, Figma, Google apps, plus experience with generative AI tools. The US base salary ranges from $179,000 to $269,000 with potential bonuses and benefits, Zendesk's hybrid work model and commitment to fairness and inclusion, and the note that AI may be used to screen applications, along with equal opportunity and accommodations for disabilities.

Zendesk is seeking a Senior Sales Engineer to lead how leading brands leverage its AI-powered CX and ES platform, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. Responsibilities include leading technical and business discovery, conducting AI readiness assessments, and designing tailored demos and proofs of value that demonstrate Zendesk's differentiated value. You will architect AI-driven CX and ES solutions, translating AI/ML capabilities into business-focused narratives for IT to the C-suite, own the end-to-end technical engagement through pilots, and ensure alignment with customer goals and compliance. The role requires 5+ years of presales or solutions consulting in SaaS or CX/enterprise software, deep AI knowledge (LLMs, NLP, automation), experience designing pilots/POCs, strong storytelling and communication skills, and willingness to travel. The position offers a US OTE of $226k–$338k (80/20 base/commission), a hybrid work model with part in-office attendance determined by the manager, and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI-based screening and accommodations upon request.

The Hunter AE at Zendesk creates and closes durable net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, and a clean handoff to the post-sale team, and the role does not own installed-base expansion or post-sale outcomes. You’ll build and maintain qualified net-new pipeline to meet quota, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk’s platform and AI value, align with executives and multiple stakeholders, and orchestrate cross-functional teams while keeping CRM data accurate. Day one expectations include genuine new-business orientation, targeted discovery and multi-threaded selling to diverse stakeholders, strong commercial acumen for ROI narratives and deal economics, and strong CRM/forecast discipline, with deeper Zendesk platform and AI fluency developable over time. The role differentiates by shaping the customer’s problem, creating demand, and closing large, complex net-new deals with executive access and solid business-case construction; the US OTE ranges from $230,000 to $344,000 with a 50/50 base/commission mix, with potential bonuses or benefits depending on location and capabilities. Zendesk emphasizes an inclusive, hybrid-work culture, notes AI may be used to screen applicants, and is an AA/EEO/Veterans/Disabled employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Product Marketing Manager to drive the Employee Service business, defining go-to-market strategies and collaborating with product, marketing, and sales leadership. The role requires deep understanding of the ESM/ITSM market, crafting compelling messaging, leading cross-functional initiatives, developing launch assets, enabling GTM teams, and supporting deals as a subject-matter expert. Requirements include 10+ years in B2B SaaS product marketing, direct ITSM/ESM experience, exceptional storytelling, strong analytics, comfort with AI tools, executive presence, and the ability to work independently in a startup-like environment. The US base salary range is $153,000 to $229,000, with potential bonus or incentives, and final offers depend on capabilities and location. Zendesk emphasizes an inclusive culture with a hybrid work model, AI screening guidelines, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is seeking a Bay Area–focused Commercial Account Executive to drive AI-powered customer experience solutions, grow the commercial base, and help organizations modernize CX at scale. The role covers full-cycle sales from prospecting to close, nurturing relationships for retention, expanding footprint through cross-sell/upsell, leveraging data and AI adoption to deliver measurable ROI, and maintaining a healthy pipeline with executive-level stakeholder engagement. Required qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS/AI sales with a track record of hitting targets, experience navigating complex sales and renewals, ability to sell to VP/C-level executives, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel across the Bay Area. Compensation features an on-target earnings range of $230k–$344k (50/50 base/commission), with potential bonuses, and a hybrid work model requiring some in-office time. Zendesk emphasizes equal opportunity and inclusivity, notes that AI screening may be used in hiring, and provides accommodations for applicants with disabilities, supporting a flexible hybrid approach across its global offices.

The position is a global, senior leadership role at Zendesk to define the future of AI-powered customer experience, building an AI-orchestrated support model that blends automation, expert human help, knowledge operations, and premium services to turn every interaction into intelligence and value. You will own and evolve the AI-powered support across channels, establishing escalation strategies, governance to mitigate hallucinations, and feedback loops that drive improvements to AI, workflows, and knowledge using predictive analytics. You will lead a 300+ person global Technical Support & Escalations organization, shifting from volume-based support to complex, specialist-led resolution, while creating AI-assisted quality frameworks and segment-calibrated service models. You will also own the Premier Support P&L and monetized premium business, defining differentiated offerings, pricing, and operating models, and linking premium support to adoption, retention, and customer ROI in collaboration with Sales, Renewals, and Finance. The role requires 20+ years of enterprise SaaS/tech leadership with global transformation and AI-powered support experience, a cross-functional, influence-without-authority leadership style, a hybrid work arrangement, a US salary range of $289k-$433k plus incentives, and a commitment to fairness, inclusion, and accommodations with an invitation to apply.

Zendesk is seeking a Senior Sales Engineer who operates at the intersection of enterprise software strategy, hands-on architecture, and AI automation, acting as a strategic advisor to both the C-suite and engineering leadership. Responsibilities include designing and operationalizing agentic AI workflows, leading deep technical discovery and AI readiness assessments, building scalable accelerators and API components for global deployment, owning the technical sales lifecycle, and aligning product strategy with field feedback. Required qualifications include a BS in a quantitative field, 5+ years in technical presales/solution engineering or system architecture roles, fluency with modern web/scripting tech and cloud architectures, AI/ML knowledge (LLMs, prompt engineering, RAG), enterprise infrastructure/domain knowledge, 30–50% travel, and a Master’s or professional certifications being a plus. The US OTE range is $226k–$338k with an 80/20 base/commission split, with potential bonuses, and a hybrid work model requiring some in-office time as determined by the hiring manager. Zendesk emphasizes customer obsession, collaboration, and inclusion, notes that AI or automated decision systems may screen applicants, and remains an AA/EEO/Veterans/Disabled employer that provides accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow enterprise customers by selling AI-driven CX and automation solutions and expanding Zendesk’s footprint in strategic accounts. You’ll drive revenue by acquiring new enterprise customers in the region, creating quarterly territory plans, expanding AI adoption, managing multi-month, value-focused deals, and building trusted executive relationships across cross-functional teams. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven record of enterprise deal success, ability to navigate long sales cycles and executive stakeholders, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel within the Bay Area. Compensation features an annualized OTE of $340,000–$510,000 with a 50/50 base/commission split, potential bonuses, and a hybrid work model with some in-office time. Zendesk highlights AI-powered CX, a commitment to diversity and inclusion, equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.