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Zendesk is seeking a Senior Software Engineer for its Email Infrastructure team, which plays a crucial role in maintaining the company's heavily used support product that processes over 1 billion emails monthly. The engineer will contribute to the development of a new Email Platform and ensure the reliability of the AWS-based email infrastructure. Responsibilities include monitoring systems for potential issues, contributing to code reviews, and collaborating with cross-functional teams. Candidates should have at least four years of software engineering experience, with expertise in DevOps, AWS, and coding in Golang or Ruby, among other qualifications. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Staff Software Engineer to lead full-stack development for its IT Asset Management (ITAM) product, specifically focusing on Tasks and Approvals capabilities. The candidate will collaborate with cross-functional teams to enhance Zendesk’s Tasks and Approvals platform, ensuring it meets the needs of IT asset workflows through structured processes and integration. A hybrid work arrangement is required, and applicants must live near specific office locations in San Francisco, Austin, or Madison. Ideal candidates will have over seven years of experience in software engineering, proficiency in Ruby on Rails and front-end technologies, and strong technical leadership skills. The role offers a competitive salary range, a supportive work environment, and promotes diversity and inclusion within the workplace.

Zendesk is seeking an experienced software engineer to lead the ITAM Tasks & Approvals sub-team, focusing on designing scalable workflows and APIs, while mentoring fellow engineers and collaborating with product and design teams. The hybrid role requires candidates to be based near offices in San Francisco, Austin, or Madison and emphasizes technical execution, system design, and extending Zendesk's platform for ITAM needs. Applicants should have over seven years of experience, be proficient in Ruby on Rails, have a deep understanding of workflow models, and demonstrate strong technical leadership abilities. Preferred qualifications include familiarity with ITAM, compliance-heavy environments, and a background in cloud technologies like AWS and Kubernetes. The position offers a competitive salary range between $164,000 and $246,000, along with flexible work arrangements and a commitment to diversity and inclusion.

Zendesk is seeking a Backend Software Engineer to develop core Tasks and Approvals functionalities for their new IT Asset Management (ITAM) solution, collaborating with various teams to enhance enterprise workflow automation and compliance. This hybrid role requires candidates to live near company offices in San Francisco, Austin, or Madison, focusing on the establishment of scalable backend services that promote effective asset management. The ideal applicant should have over three years of software development experience, particularly with JavaScript, TypeScript, and Ruby on Rails, while also being skilled in integrating and designing backend systems. Preferred qualifications include familiarity with IT asset management and experience with observability tools and RESTful API design. Zendesk emphasizes a supportive work culture, offering competitive salaries and a commitment to diversity and inclusion.

Zendesk is looking for a visionary leader to become the Vice President of Platform (Product & Engineering) and guide the development of its Service Platform, focusing on customer-centric and AI-enhanced solutions. The role involves overseeing a talented team of software engineers and product managers in the Americas and Asia-Pacific, shaping platform strategy, and executing a roadmap that supports customer needs across their services. Key responsibilities include deepening customer relationships, leading AI transformation initiatives, and fostering partnerships for enhanced functionality. The ideal candidate should have over ten years of experience in software engineering and product management, familiarity with modern AI technologies, and a proven track record in managing high-performing teams. Additionally, the position offers a competitive salary ranging from $245,000 to $367,000, with hybrid work flexibility and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Machine Learning Engineer II to join their AI/ML Platform team in San Francisco (hybrid role) to enhance their GenAI infrastructure, specifically focusing on Large Language Model (LLM) applications. The role entails designing and improving core components such as LLM Proxy, evaluation frameworks, and orchestration systems for AI agents, requiring hands-on development experience in ML systems. Candidates should have 2-4 years of experience, familiarity with LLMs, Python proficiency, and exposure to cloud environments like AWS or GCP. The position offers opportunities for project ownership, professional development, and collaboration within a passionate team committed to improving customer experience. Additionally, the salary range for this role is $110,000 to $166,000, with eligibility for bonuses and benefits, alongside an inclusive work culture that values diversity.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Zendesk is seeking a Principal Product Manager to advance its AI analytics and reporting initiatives, emphasizing customer-centric service software. The role involves understanding customer needs, shaping the strategic direction of AI analytics, and collaborating with cross-functional teams to deliver impactful products. Candidates must have extensive experience in product management, analytical tools, and a strong ability to prioritize effectively while maintaining customer focus. The position offers a hybrid work environment with flexibility, requiring some in-office attendance. Additionally, Zendesk promotes workplace diversity and inclusion, ensuring equal opportunities for all applicants.

Zendesk is looking for a Senior Executive Assistant to provide support to their Chief Marketing Officer (CMO) and two Senior Vice Presidents (SVPs), playing a crucial role in maintaining operations and team cohesion. Key responsibilities include managing calendars, travel arrangements, and expenses, while organizing team meetings and events to promote collaboration. The position requires strong organizational skills, the ability to prioritize, and the discretion to handle sensitive information, along with the capacity to mentor other Executive Assistants. Candidates should have over seven years of experience supporting senior executives in fast-paced environments, preferably in the tech or SaaS sectors, and be proficient in tools like Google Workspace. The role offers a hybrid work experience, encouraging both on-site collaboration and remote flexibility, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a candidate for a role focused on leveraging Competitive Intelligence to enhance their service platform, which charges customers based on successful resolution of issues. This position combines aspects of product analysis, strategy, and marketing while requiring skills in research, data analysis, and operational support. Responsibilities include conducting research on competitors, providing training to sales teams, mentoring staff, and collaborating with cross-functional teams to integrate competitive insights into decision-making. Ideal candidates will have 5-7 years of experience in relevant fields, strong analytical abilities, and excellent presentation skills. The role is hybrid, facilitating both in-office teamwork and remote work flexibility, and Zendesk is committed to diversity and inclusion in its hiring process.

The AI-first SaaS company is seeking a strategic Director of HR Business Partnering to lead global HR strategies and enhance organizational effectiveness. Reporting to the VP of HR Business Partnering for Product Development and IT, the role requires extensive experience in HR business partnering, particularly in supporting engineering and design teams. Key responsibilities include driving talent acquisition, leadership development, organizational transformation, and performance optimization, while collaborating with global HR teams to ensure compliance and cohesive strategies. The ideal candidate will have at least 15 years of progressive HR experience, with demonstrated skills in organizational design and analytics to inform decisions. This role offers a hybrid work model, and the expected salary range is $178,000 to $268,000, with additional benefits and incentives.