The Ampin App
deep insights into the Atlassian community

Lucid Software leads AI-driven work acceleration with products including the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, helping teams turn ideas into reality and drive transformation at scale. The company upholds values of innovation, excellence, ownership, initiative, teamwork, and a respectful, inclusive culture, and supports a hybrid work model that blends remote and in-office collaboration. Lucid has earned recognitions such as Forbes Cloud 100 and Fast Company Most Innovative Companies, serving over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships across the tech industry. The Customer Operations team helps users understand and use the products, employing direct support and scalable solutions to improve product health through user data and engagement. The job posting outlines responsibilities like troubleshooting, maintaining technical product expertise, cross-functional collaboration, writing Help Center content, community engagement, and handling billing and refunds, with requirements including pursuing a bachelor’s degree, strong communication and independence, and a hybrid two-days-per-week in-person role at the South Jordan, UT office.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help organizations streamline work and transform processes. The company emphasizes values such as innovation, passion and excellence, empowerment, ownership, and teamwork, and supports a diverse, inclusive culture with a hybrid work model. Lucid serves major organizations including Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile, and has over 100 million users while continuing rapid growth. The Deal Desk role in Order Management involves processing sales orders in CRM and billing systems, ensuring policy compliance, approving bookings and invoicing, understanding licensing models, and becoming a subject matter expert on sales rules and procedures while driving cross-functional improvements, including AI-based solutions. Requirements include high attention to detail, strong cross-functional communication, ability to lead complex processes, independence and collaboration, proficiency in Excel/Sheets, and preferred qualifications of 1-2 years in deal desk or related roles, a relevant degree, and experience with Salesforce or other CRM and billing systems in a SaaS enterprise environment.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive business transformation at scale. The company upholds core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork, and fosters a respectful, inclusive, hybrid work environment with flexible remote or office-based arrangements. The Senior Application Security Engineer role is embedded in the development lifecycle as a trusted security partner, collaborating with engineering, product, and legal teams to build security in from the start and to manage AI tool risk. Responsibilities include conducting security architecture and design reviews, driving a risk-based approach to vulnerabilities, maturing the SSDLC, building scalable security tooling for CI/CD, mentoring engineers, and leading security reviews and security-champions initiatives. Requirements include 5+ years in SaaS software/security, AWS experience, white-box pen testing, SSDLC expertise, knowledge of OWASP Top 10 and API security, and experience integrating security into CI/CD pipelines, with preferred qualifications including relevant certifications, familiarity with AI security risks, and a bachelor’s degree.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. Their tools are designed to streamline work, foster alignment, and enable large-scale business transformation, guided by values of innovation, excellence, ownership, and teamwork in a diverse, inclusive culture. Lucid serves major organizations, including Fortune 500 companies like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile, and has over 100 million users with rapid ongoing growth. The Sales Team includes roles such as Scaled Account Specialist and the Transactional Business Team, focusing on SMB lifecycle management, renewals, expansions, and delivering value through scalable, low-touch engagement. The Scaled Account Specialist role involves managing a large SMB portfolio, Salesforce data, cross-functional collaboration, and developing scalable playbooks, and is a hybrid position in South Jordan, UT requiring a bachelor’s degree and 1-2 years of experience with two in-office days (Tuesday and Thursday).

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) alongside airfocus to help teams turn ideas into reality and drive transformation at scale. The company stresses core values like innovation, excellence, empowerment, initiative, ownership, and teamwork, and maintains a diverse, respectful, inclusive culture with a hybrid, flexible work model. Their Developer Platform team focuses on embedding Lucid within tools customers already rely on, such as Slack, and exposing APIs to power Lucid AI, MCPs, and the broader integration ecosystem, with a Senior Product Manager to own that strategy. The role entails cross-functional collaboration, being an advocate for customers, owning multi-project roadmaps aligned to company strategy, shepherding features from ideation through analysis and iteration, and using qualitative and quantitative metrics to validate ideas and optimize usage and outcomes. Requirements include a bachelor’s degree or equivalent, 5+ years in software product management, a track record leading cross-team platform initiatives in B2B SaaS, ability to de-risk through quick hypothesis validation, and strong communication across engineers, sales, executives, and end users; preferred qualifications cover platform/API strategy, SaaS admin experience, rapid prototyping/AB testing, mentoring, and autonomy in ambiguous environments.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive business transformation at scale. The company upholds values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture in a hybrid work environment. As a Security Analyst, you will protect corporate assets and customer-facing applications, focusing on day-to-day GRC operations, third-party risk assessments, and supporting vendor security questionnaires while collecting evidence for SOC 2 and ISO 27001 audits. You will identify threats, develop practical security solutions, deliver security awareness training, ensure regulatory compliance, and partner with Legal, Engineering, IT, Finance, and HR to implement improved security controls and workflows. Required qualifications include a bachelor’s degree and at least 3 years in third-party risk management and GRC, knowledge of security frameworks (NIST 800-53, ISO 27001, SOC 2), strong cross-functional communication, with preferred qualifications in SaaS/cloud environments, relevant certifications (CRISC, CISSP, CISA, etc.), cloud platform experience, process improvement, automation, and the use of AI tools.

Lucid Software positions itself as a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation at scale. The company upholds values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, and it fosters a diverse, respectful, inclusive culture with a hybrid, flexible work model. The role is a hands-on, self-driven Sales Enablement Manager for North America Commercial Sales, working within the Field Enablement team to partner with sales leadership and cross-functional partners to deliver onboarding, coaching, and regionally relevant enablement programs that support fast ramp and consistent sales execution. Key responsibilities include regional enablement and field readiness, designing workshops, coaching reps and managers, supporting new-hire onboarding and ramp, creating enablement assets, and using data-driven insights and AI tools to measure impact on metrics like time-to-productivity and quota attainment. Requirements include 4+ years in sales or enablement in SaaS, proven coaching success, formal coaching training, experience with sales methodologies (MEDDPICC, Challenger, etc.), familiarity with tools like Salesforce, Gong, and ZoomInfo, and a hybrid working arrangement at the South Jordan, UT office two days per week (Tuesday and Thursday).

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, which, with accelerators for cloud and process transformation, helps organizations streamline work, align, and transform at scale. Its core values include innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, plus a commitment to a diverse, respectful, and inclusive culture; it operates as a hybrid workplace with remote, in-office, or blended options. Lucid is widely adopted, ranked #13 among Fortune 500 business apps, with clients like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile, and serves over 100 million users while continuing to grow rapidly. The Professional Services Consultant role acts as a trusted advisor and delivery lead within Lucid’s Professional Services, engaging enterprise accounts to maximize investment in the Visual Collaboration Suite, translating complex challenges into clear, visual roadmaps, and collaborating with enterprise buyers, IT stakeholders, and product teams to optimize processes and drive adoption, renewals, and new revenue opportunities. Requirements include 5+ years in a highly consultative, customer-facing role, understanding of AI, process management, or enterprise architecture, exposure to cloud environments, and experience presenting to Director-level or C-suite stakeholders, with a hybrid work arrangement in South Jordan, UT two days per week; preferred qualifications include a Master’s degree, prior engineering/R&D experience, relevant certifications, and experience leading large-scale global SaaS rollouts.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help organizations transform cloud and processes at scale, with over 100 million users and clients like Google, GE, Siemens, VW, NBCUniversal, JLR, and T-Mobile, and a rapidly growing user base. The company emphasizes core values of innovation, passion and excellence, ownership, initiative, and teamwork over ego, and maintains a diverse, respectful, inclusive culture with a hybrid work model. The Technical Product Support Specialist on the Customer Operations team will be on the front lines with Lucid’s customers, driving solutions through professional communication and cross-functional collaboration, helping launch new products, and shaping help centers, online communities, and email support. Responsibilities include maintaining product expertise, investigating and resolving issues, collaborating with Engineering and Product Management on bugs, monitoring key user metrics, growing and managing a Lucid product community, and contributing to clear Help Center content and user education. Requirements include 2 years of experience or a bachelor’s degree, strong ownership and independence, the ability to translate complex ideas into simple content, excellent verbal and written communication and analytical skills, and a hybrid South Jordan, UT schedule (in-person two days per week on Tuesday and Thursday), with preferred qualifications in system optimization, basic project management, teaching or mentoring, UX understanding, technical troubleshooting, and AI/LLM familiarity.

Lucid is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to streamline work and drive transformation, guided by values of innovation, excellence, empowerment, initiative, and teamwork in an inclusive, hybrid workplace. The company is hiring a Product Manager to advance AI-powered products, joining a team focused on innovation, emerging technologies, and AI, including collaborative AI products, agentic workflows, and canvas-native generative features. Responsibilities include partnering with product teams to identify and de-risk new AI capabilities, validate customer value through prototypes and experiments, improve product development and evaluation processes, stay at the forefront of AI, and own AI platform capabilities from strategy to launch. Requirements include 4+ years of PM experience in B2B SaaS, experience bringing agentic AI products to market in fast-moving, evolving environments, strong understanding of AI systems (agent architectures, RAG, evaluations) and tradeoffs, and proven cross-functional collaboration. Preferred qualifications include leadership of innovation or new product discovery teams, experience with visual collaboration or digital whiteboarding platforms, and mentoring other PMs on AI product lifecycle practices.