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Lucid Software is a leader in visual collaboration with core values of innovation, excellence, empowerment, initiative and ownership, and teamwork, and it maintains a diverse, inclusive culture with a hybrid work model. The company has earned recognitions such as Fortune Best Workplace in Technology, 2022 Glassdoor Best Place to Work, Forbes Cloud 100, and a top-100 ranking on G2’s 2023 Best Global Software Companies, serving customers like Google, GE, and NBC Universal with partners including Google, Atlassian, and Microsoft. They are seeking smart, energetic, passionate, organized, and competitive individuals to join the sales team to accelerate growth, who love technology and thrive in a team-oriented, hustle-driven environment. Responsibilities include prospecting outbound leads and qualifying inbound leads, rapidly responding to inquiries, conducting needs assessment calls, scheduling product demonstrations, providing proactive support, becoming an expert on Lucid’s products, and collaborating with Account Executives and Marketing while maintaining accurate records and hitting milestones through training and pipeline management. Requirements include strong problem-solving abilities, either prior sales experience or a strong interest in selling, fast learning, the ability to clearly communicate value propositions, multi-project management and deadlines, outstanding written and verbal communication, and a hybrid South Jordan role with in-office days (Tuesday and Thursday); preferred qualifications include CRM experience, independence, a startup-minded drive, detail-oriented teamwork, and a BA/BS degree.

Lucid Software is a leader in visual collaboration and work acceleration with a hybrid work model and a culture centered on teamwork, innovation, empowerment, initiative, ownership, excellence, and inclusion. It operates a high-velocity Product-Led Growth model where the payment experience drives customer acquisition, expansion, and retention, and the Director of Global Payments will own the global payment ecosystem. Key responsibilities include optimizing payments globally with localization and APM strategies, monitoring authorization rates, reducing involuntary churn, delivering a frictionless B2C self-serve checkout while supporting complex B2B/enterprise billing, and overseeing fraud, risk, and vendor relationships, as well as evaluating future tooling such as a payment orchestration layer. Requirements call for 7+ years in global payments or fintech with at least 3+ years in leadership, proven experience managing high-volume B2C subscriptions and B2B/enterprise billing, strong localization and APM expertise across regions, PLG experience, and knowledge of regulatory standards like PCI-DSS, PSD2/3, SCA, and data residency, plus experience scaling a freemium-to-paid SaaS model. The role also entails strategically evolving the payment architecture and translating complex payment data into actionable insights for stakeholders, including consideration of hub-and-spoke versus dedicated orchestration tooling.

Lucid Software is an award-winning leader in visual collaboration and work acceleration, with a hybrid work setup in South Jordan, UT, combining remote work with in-person collaboration two days a week (Tuesday and Thursday). The company emphasizes core values of teamwork over ego, innovation, individual empowerment, initiative and ownership, and passion and excellence, while fostering a respectful and inclusive environment. The Business Systems role serves as the Salesforce-Marketo integration SME, ensuring clean, reliable, and scalable lead processing from GTM systems into Salesforce and maintaining a stable lead routing architecture. Responsibilities include designing and implementing scalable integration solutions, researching new architecture tools, managing dependencies, and leading cross-functional planning with Marketing Ops to translate requirements into technical specifications. Requirements include 2-3 years of GTM system experience, 1-2 years of Salesforce experience, strong communication and project-management skills, a curious, solution-oriented mindset, with preferred qualifications like SQL and experience with connected business apps.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, with a respectful, inclusive culture. It operates as a hybrid workplace, supporting remote or in-office work, and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies That Care, serving over 100 million users and partnering with Google, Atlassian, and Microsoft. A Solutions Consultant delivers a broad range of services and thought leadership to help customers leverage the Lucid Collaboration Suite to achieve business goals like innovation and agility, engaging with stakeholders worldwide and guiding adoption. Responsibilities include maintaining subject matter expertise in topics such as innovation, organizational agility, digital transformation, and hybrid work, developing and expanding Lucid’s service offerings, and driving customer outcomes. The role requires 2+ years in consultative positions, a technical BA/BS (MS preferred), strong executive engagement and presentation skills, and the position is hybrid with in-person work at the South Jordan office two days per week (Tuesday and Thursday), with preferred qualifications in technical/R&D and large SaaS deployments; #LI-MK1.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and upholding values of innovation, excellence, empowerment, initiative, ownership, and teamwork in an inclusive, diverse culture with a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and its solutions are used by more than 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Technical Account Manager, Cloud role sits in the Customer Success team and blends strategic partnership with deep cloud expertise to manage the cloud-related portion of books of business, drive adoption, expansion, and retention, and guide customers through complex cloud ecosystems. Key responsibilities include partnering with other CSMs, serving as the primary technical advisor on cloud accounts, leading cloud adoption initiatives, collaborating with Product/Engineering/Professional Services for feedback, conducting executive cloud ROI reviews, identifying churn risks, developing scalable playbooks, and staying current on cloud trends (AWS/Azure/GCP). Requirements include a bachelor’s degree or equivalent, 5+ years in Customer Success or Technical Account Management or similar roles with cloud experience, ability to translate technical concepts into business value, strong communication and organizational skills, and a hybrid role at the South Jordan office two days per week (Tuesday and Thursday), with preferred qualifications such as cloud certifications and enterprise SaaS adoption experience.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, while upholding values of innovation, excellence, empowerment, initiative, and teamwork in an inclusive, hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide with customers like Google, GE, and NBC Universal, plus partnerships with Google, Atlassian, and Microsoft. They are seeking a Senior Enablement Manager to lead the development and delivery of high-impact learning programs for the Sales and Customer Success teams globally, focusing primarily on New Hire Onboarding and Leadership Enablement. Responsibilities include designing and delivering onboarding programs, facilitating live sessions, creating scalable curricula and assets, aligning content with GTM strategy, measuring effectiveness, and building a Front-Line Leadership Enablement program for coaching and performance management. Requirements include a bachelor’s degree or equivalent, 5+ years in Sales/Enablement/CS within SaaS, a proven track record of successful enablement programs, strong B2B sales and facilitation skills, cross-functional collaboration, autonomy, and a hybrid work setup at the South Jordan office two days per week (Tue and Thu).

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, with a hybrid workplace culture centered on values such as innovation, excellence, empowerment, initiative, ownership, and teamwork. The company values diverse perspectives and strives for a respectful, inclusive environment, and has earned recognitions including Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care. Lucid serves over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, and partners with Google, Atlassian, and Microsoft. The Senior Cloud Customer Success Manager role blends strategic partnership with deep cloud/technical expertise to drive cloud adoption, expansion, and retention across Lucid’s cloud offerings, working with other CSMs and cross-functional teams. Requirements include 5+ years in customer success or similar roles with cloud SaaS/IaaS/PaaS experience, strong communication skills, and a hybrid work arrangement at the South Jordan office (Tuesday and Thursday), with preferred qualifications such as cloud certifications and enterprise architecture/API/integration experience, plus a data-driven, customer-first mindset.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it operates on core values of innovation, excellence, empowerment, initiative and ownership, with teamwork prioritized over ego in a diverse, inclusive, hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. Higher Education Account Executives lead strategic growth for Lucidchart and Lucidspark in college and university accounts, working with potential and existing customers to create business value across multiple personas while collaborating with Customer Success Managers to ensure renewals, expansion, and ongoing engagement. Responsibilities include maintaining expert knowledge of features and benefits, understanding the competitive landscape, outbound lead sourcing, generating and closing new pipeline across segments, delivering market insights to product and marketing teams, and managing a forecasted book of accounts to meet sales quotas. Requirements include 5+ years of software sales experience, ability to manage multiple projects and deadlines, strong written and verbal communication, experience selling to Higher Ed administration and enterprise student software, and the role is hybrid at the South Jordan office two days per week (Tuesday and Thursday); preferred qualifications include evangelist selling, experience with Salesforce and sales tools like Outreach or DiscoverOrg, and a BA/BS or equivalent.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego. The company promotes a diverse, inclusive culture and operates as a hybrid workplace with remote, office, or mixed arrangements depending on the role. Lucid has earned global recognitions and serves more than 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, while partnering with Google, Atlassian, and Microsoft. The Sales Engineering role supports the sales team by delivering custom technical demos, becoming a product expert, and collaborating to understand and solve customer needs. Requirements include pursuing an undergraduate STEM degree with strong academics and initiative, the ability to thrive in a fast-paced environment, and the position is hybrid in South Jordan with two in-person days per week (Tuesday and Thursday); preferred qualifications include customer-facing experience and familiarity with coding, Excel, cloud networking, or information security.

Lucid Software provides the Visual Collaboration Suite (Lucidchart, Lucidspark, and airfocus) and serves over 100 million users worldwide, with customers such as Google, GE, and NBC Universal, and has earned rankings from Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s. The company champions innovation, excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a diverse, respectful, and inclusive culture. Lucid is a hybrid workplace that supports remote work, in-office time, or a mix depending on role needs. A Solutions Consultant delivers customized engagements to help customers maximize the Lucid Collaboration Suite, drive strategic business outcomes related to hybrid work and agility, and develop end-user skills and best practices. Requirements include 3-5 years in consultative roles, a technical BA/BS (masters preferred), strong executive stakeholder management and communication skills, proven ability to build relationships and drive outcomes, and the role is based in South Jordan with a hybrid schedule of two in-person days (Tuesday and Thursday); preferred qualifications include engineering/R&D background, experience with large SaaS rollouts, and change management or enterprise architecture experience.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, within a diverse and inclusive culture. It has received recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users worldwide, with customers like Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. The Product Support Specialist role involves front-line interaction with Lucid’s strategic customers, cross-functional collaboration with Product, Engineering, Customer Success and Sales across APAC and EMEA, and occasional screen shares or calls, with one on-call weekend per quarter. Responsibilities include investigating and troubleshooting technical issues, developing technical product expertise, monitoring key user metrics, and contributing to Team Strategy while escalating issues to engineering as needed and serving as an escalation path for the team. Requirements are 2 years of practical experience or a Bachelor’s with a 3.0+ GPA, strong ownership and communication, the ability to translate complex technical ideas, and the ability to work independently and cross-functionally on multiple initiatives, with a hybrid South Jordan schedule two days per week (Tuesday and Thursday); preferred qualifications include basic data analytics, experience with Splunk or Loggly, coding, teaching/mentoring, and basic project management.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a diverse, respectful, and inclusive culture. It operates as a hybrid workplace with flexible remote or in-office arrangements and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users including Fortune 500 customers like Google, GE, and NBCUniversal, with partners like Google, Atlassian, and Microsoft. New Logo Account Executives lead strategic growth for new and existing Lucidchart and Lucidspark customers across assigned territories, working with Customer Success Managers to ensure renewals, expansion, and ongoing customer engagement. Responsibilities include maintaining expert knowledge of Lucid Suite, understanding the competitive landscape, outbound prospecting with a hunter mentality, generating and closing new pipeline, and managing a book of accounts with reliable forecasts. Requirements include 1-3 years of SaaS/tech sales experience, strong communication skills, a hybrid role based in South Jordan, UT with in-person days Tuesdays and Thursdays, and preferred qualifications such as a BA/BS, Salesforce and sales-acceleration tools experience, and the ability to align options to customer needs while maintaining Salesforce hygiene.

Lucid Software is a leader in visual collaboration, offering Lucidchart, Lucidspark, and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork, with a diverse, inclusive culture and a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users worldwide and counting Google, GE, and NBC Universal among its customers, with partnerships with Google, Atlassian, and Microsoft. Expansion Account Executives will drive strategic growth for current Lucidchart and Lucidspark customers across assigned territories, focusing on renewals, expansion, and ongoing customer engagement. Responsibilities include effectively closing business, prospecting, maintaining strong client relationships, improving outbound prospecting, creating reliable forecasts, and demonstrating the value of the Lucid Suite while embracing a Teamwork Over Ego mindset and cross-functional collaboration. Requirements include 1-3 years of relevant SaaS/tech sales with at least 1 year of closing experience and excellent communication skills; the role is hybrid in South Jordan, UT with in-office days on Tuesday and Thursday, and preferred qualifications include Salesforce experience, prior closing experience, relationship-building skills, software sales experience, Salesforce hygiene, managing many prospects, familiarity with Salesloft, and a BA/BS degree.

Lucid Software leads in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. The company emphasizes core values—innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego—within a diverse, inclusive culture and a hybrid, flexible work model. Lucid has earned major recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves over 100 million users worldwide, with customers like Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. The New Logo Account Executive role focuses on driving strategic growth for new Lucidchart and Lucidspark customers, collaborating with Customer Success Managers to renew, expand, and engage across multiple personas, and building pipeline through outbound activities. Requirements include at least 3 years of SaaS/tech sales, strong communication, the ability to manage multiple projects, and a hybrid arrangement in South Jordan, UT with in-office days on Tuesday and Thursday, plus preferred credentials like a BA/BS and experience with Salesforce and sales tools.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and guiding its culture with core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego in a respectful, inclusive environment. The company operates as a hybrid workplace, supporting remote, in-office, or mixed arrangements to fit role needs, and has earned recognitions including Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users globally, including customers such as Google, GE, and NBC Universal, with partnerships with leaders like Google, Atlassian, and Microsoft. The Mid-Market Expansion, Sr. Account Executive role drives strategic growth for existing Lucidchart and Lucidspark customers across assigned territories, focusing on renewals, expansion, and ongoing customer engagement while building value and reliable forecasts. Required qualifications include 3+ years of closing experience in tech/SaaS, strong communication skills, and a hybrid work arrangement in South Jordan, UT (onsite two days per week: Tuesday and Thursday), with preferred experience in Salesforce/CRM, software sales, Outreach, and managing a large pipeline; a BA/BS is also preferred.

airfocus by Lucid Software is recognized as a top-rated organization (Kununu TOP 5%, Glassdoor 4.8 rating and 96% recommend) and is the world’s first modular product management and roadmapping platform with thousands of users including Ricoh, Good Year, and Wago. The company is growing globally and offers a diverse, growth-focused culture with a hybrid, flexible work environment, allowing remote work from Germany or the Netherlands or offices in Hamburg or Amsterdam. The role involves outbound prospecting, qualifying inbound leads, conducting needs assessments, scheduling product demonstrations, providing follow-up, and maintaining product expertise and CRM records, with weekly trainings and daily stand-ups. Requirements include strong problem-solving, sales experience or interest, ability to manage multiple projects, excellent written and verbal communication, a track record of exceeding targets, and a BA/BS; the position is hybrid with in-person collaboration at the South Jordan office two days per week (Tuesday and Thursday). Preferred traits include being detail-oriented, independent, motivated, and able to thrive in a fast-paced startup environment, along with benefits such as a learning and development budget, competitive compensation, snacks, virtual events, and annual meet-ups.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The company emphasizes core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a diverse, respectful, and inclusive culture. It operates as a hybrid workplace with flexible remote or in-office arrangements and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid serves over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, and partners with leaders such as Google, Atlassian, and Microsoft. The higher education sales posting seeks smart, energetic individuals; responsibilities include prospecting, qualifying and following up on inbound leads, conducting needs assessments and product demos, and managing the pipeline, with 0–2 years of B2B experience, strong problem-solving and communication skills, and a hybrid role in South Jordan two days per week (Tue/Thu), preferably with a BA/BS.

Lucid Software is a leader in visual collaboration and work acceleration, recognized with Forbes Cloud 100 and Fortune Best Workplace in Technology, and offers a hybrid role based in South Jordan, UT with in-office days on Tuesday and Thursday. The company emphasizes core values of teamwork over ego, innovation, individual empowerment, initiative, ownership, and passion and excellence, and maintains a diverse, respectful, and inclusive environment where people are considered the greatest asset. The Executive Assistant role provides broad administrative support to the CFO and SVP of Finance to enable exceptional business results. Ideal candidates are trusted, discreet advisors with a can-do attitude, strong communication and liaison skills, the ability to multitask under tight deadlines, and a positive influence on the workplace culture. Responsibilities include identifying operational improvements, managing calendars, leading high-level projects and events, organizing meetings and travel, and handling expenses and contracts; requirements include 4+ years of executive support, cross-functional project management, data analysis, strong grammar, and intermediate to advanced Excel, with preferred knowledge of G-Suite and tools like Navan, Coupa, and Expensify in a high-tech or high-growth environment.

Lucid Software is a leader in visual collaboration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it emphasizes values such as innovation, excellence, empowerment, initiative, ownership, and teamwork, along with a respectful, inclusive culture and a hybrid work environment. The company has earned global recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves over 100 million users worldwide, including customers like Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. Lucid’s Scaled Customer Success Team, including the Digital Customer Success Specialists, works to maximize customer value through direct interactions and scalable solutions, representing Lucid to strategic users and administrators as needed. Key responsibilities include understanding customers’ business objectives, monitoring retention metrics, supporting ongoing product adoption, delivering data-driven recommendations, and driving cross-functional initiatives to improve the customer experience. Requirements include a bachelor’s degree, 2+ years in a client-facing or technical role, strong communication and ownership, and a hybrid South Jordan arrangement (two days per week, Tuesday and Thursday); preferred qualifications include technical aptitude, curiosity, and prior customer success management experience.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to more than 100 million users worldwide, including Google, GE, and NBC Universal. The company emphasizes core values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego, and promotes a diverse, respectful, inclusive culture with a hybrid, flexible work arrangement. Lucid’s Customer Success Team is central to maximizing customer value, with Specialists driving adoption, retention, and scalable improvements through direct interactions and scalable solutions for global customers. The Customer Success Specialist role requires understanding customer objectives, monitoring key operational metrics, delivering data-driven recommendations at scale, and developing tools and processes to ensure maximum value from Lucidchart, while communicating primarily by email and also via screen shares or calls as needed. Candidates should have a bachelor’s degree, 2+ years in a client-facing or technical role, a strategic and ownership mindset, strong communication, empathy, and the ability to thrive in a fast-paced environment; the position is hybrid at the South Jordan office two days per week (Tuesday and Thursday), with preferred qualifications including technical aptitude, curiosity, and prior CS experience.

Lucid Software is a leader in visual collaboration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, excellence, ownership, empowerment, and teamwork in a respectful, inclusive hybrid workplace used by over 100 million users globally, including Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. The company has earned recognitions including Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care. As a Billing Support Specialist, you will work across functions to surface user issues, own the relationship between Lucid billing and users, and resolve complex billing problems through initiative and cross-functional collaboration. You will investigate and process cancellation and refund requests, handle billing concerns like downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments, research accounts with payments and disputes, communicate clearly with customers, learn changing product offerings, and manage technical issues while coordinating with Marketing, Growth, UX, and others on bugs and user-impacting issues. Requirements include 0-2 years experience or a bachelor’s with a 3.0 GPA or higher, a strong sense of ownership and customer empathy, excellent written communication, the ability to work independently and cross-functionally on multiple initiatives, strong analytical and problem-solving skills, and being detail-oriented and a good team player, with a hybrid schedule at the South Jordan office two days per week (Tuesday and Thursday); preferred qualifications include client-facing experience and technical troubleshooting, with #LI-MK1.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it upholds values of innovation, excellence, empowerment, initiative, ownership, and teamwork within a diverse, inclusive culture. It operates as a hybrid workplace that supports work-life balance by allowing remote work, office-based work, or a blend depending on the role. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Associate Customer Success Specialist role sits in the Scaled Customer Success Team, focusing on maximizing customer value through adoption, data-driven recommendations, retention metrics, and cross-functional initiatives, with most communication via email and some screen shares or calls as needed. Requirements include a bachelor’s degree, strategic thinking, strong communication, ownership, empathy, and the ability to thrive in a fast-paced environment; the position is hybrid at the South Jordan office (Tuesdays and Thursdays), with preferred qualifications of 2+ years in a client-facing or technical role and a strong desire to become a Lucid subject-matter expert.

The organization invites individuals who are passionate about its mission to submit general applications, even if there is not a current role that fits their background. By submitting a resume, candidates will be added to a talent pool for consideration for future job opportunities. This application process is open to candidates residing in any U.S. state or in several international locations, including Amsterdam, Hamburg, and Melbourne, where the organization can legally hire. Interested applicants are encouraged to participate regardless of specific job vacancies. The initiative aims to connect passionate individuals with potential roles aligned with their skills and interests.