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Customer Success Specialist
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Customer Experience

Is remote?:

Yes
Lucid Software is a leader in visual collaboration, offering tools like Lucidchart, Lucidspark, and airfocus to help teams transform ideas into reality. The company emphasizes core values such as innovation, teamwork, and individual empowerment while promoting a respectful and inclusive culture. Lucid operates in a hybrid work environment prioritizing work-life balance, and has been recognized in various prestigious lists, including Forbes Cloud 100 and Fortune Best Workplaces in Technology. The Customer Success Team is crucial in supporting clients to maximize the value of Lucid's products, engaging through direct interactions and scalable solutions. The role of a Customer Success Specialist involves understanding customer goals, monitoring metrics for retention, and driving initiatives to enhance overall customer satisfaction.
Customer Operations Intern
Lucid Software
Salt Lake City , United States Not specified Intern - - -

Category:

Customer Operations

Is remote?:

Yes
Lucid Software is a leader in visual collaboration, offering products like Lucidchart, Lucidspark, and airfocus to help teams turn ideas into reality. The company emphasizes core values such as innovation, teamwork, and inclusivity, fostering a hybrid work environment that supports a healthy work-life balance. Recognized by various prestigious lists, Lucid serves over 100 million users, including major companies like Google and NBC Universal, and collaborates with industry leaders such as Microsoft and Atlassian. The Customer Operations team plays a crucial role in user support, managing technical issues, developing product knowledge, and improving user experiences through effective communication and collaboration. The company seeks candidates with strong communication skills, analytical abilities, and a proactive approach to problem-solving for roles that involve managing customer inquiries and enhancing support offerings.
NA SMB Expansion Account Executive
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Sales

Is remote?:

Yes
Lucid Software is a leader in visual collaboration and work acceleration, offering a Visual Collaboration Suite that includes Lucidchart and Lucidspark, along with airfocus. The company emphasizes core values such as innovation, teamwork, and individual empowerment while fostering a respectful and inclusive workplace. Lucid provides a hybrid work environment that supports a healthy work-life balance, enabling employees to work remotely or in-office based on their needs. The company has received various accolades for its products and workplace culture, and its solutions are utilized by over 100 million users globally, including Fortune 500 companies like Google and GE. The Expansion Account Executives (AEs) are crucial for driving business growth through customer engagement, renewal, and expansion, requiring relevant sales experience and strong communication skills, with specific work requirements in the South Jordan, UT office.
NA Emerging Enterprise Expansion Account Executive
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Sales

Is remote?:

Yes
Lucid Software is a leader in visual collaboration, offering products such as Lucidchart and Lucidspark, and emphasizes core values like innovation, empowerment, and teamwork. The company promotes a hybrid workplace, allowing employees to work remotely or in-office, while fostering a respectful and inclusive culture. Lucid's products have been recognized in various prestigious lists and are utilized by over 100 million users globally, including major companies like Google and NBC Universal. The role of Emerging Enterprise Expansion Account Executives involves driving strategic growth and maintaining customer relationships within assigned territories, while focusing on sales opportunities and renewals. Candidates should have at least 4 years of closing experience, strong communication skills, and a proven track record in tech/SaaS sales, with preferred familiarity with CRM systems like Salesforce.
NA SMB New Logo Account Executive (LATAM)
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Sales

Is remote?:

Yes
Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams turn ideas into reality. The company emphasizes core values such as innovation, teamwork, and inclusivity, while promoting a hybrid work environment that supports work-life balance. Recognized for its workplace culture and innovative solutions, Lucid counts major corporations like Google and GE among its 100 million users globally. New Logo Account Executives (AEs) in the LATAM region are responsible for driving business growth and managing customer relationships, ensuring customer engagement and renewals. Ideal candidates for this role have prior sales experience, business fluency in Spanish, and excellent communication skills, preferably with SaaS/tech experience and familiarity with sales tools.
NA SMB New Logo Account Executive
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Sales

Is remote?:

Yes
Lucid Software is a leading company in visual collaboration, offering innovative products like Lucidchart, Lucidspark, and airfocus to help teams realize their ideas. The company emphasizes core values such as innovation, individual empowerment, and teamwork while fostering a respectful and inclusive environment. Lucid operates as a hybrid workplace, promoting work-life balance through flexible work options. Recognized by various awards, Lucid serves over 100 million users, including major clients like Google and GE, making it a prominent platform in visual collaboration for Fortune 500 companies. New Logo Account Executives at Lucid are responsible for driving business growth, managing customer relationships, and closing sales opportunities, requiring relevant experience and strong communication skills.
NA Mid-Market New Logo Account Executive
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Sales

Is remote?:

Yes
Lucid Software is a leader in visual collaboration and work acceleration, offering tools like Lucidchart and Lucidspark to help teams bring their ideas to life. The company emphasizes core values such as innovation, individual empowerment, teamwork, and inclusivity, supporting a hybrid workplace that promotes work-life balance. Lucid has received numerous accolades for its workplace culture and product effectiveness, serving over 100 million users, including well-known clients like Google and GE. New Logo Account Executives at Lucid are responsible for driving business growth by engaging with new and existing customers to showcase product value and close sales. To succeed in this role, candidates should have sales experience, strong communication skills, and familiarity with sales tools, while also being prepared to manage their accounts effectively.
Senior Accountant
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Finance & Accounting

Is remote?:

Yes
Lucid Software, a leader in visual collaboration, offers products such as Lucidchart, Lucidspark, and airfocus, emphasizing innovation, teamwork, and inclusivity within its hybrid workplace. The company has received multiple accolades for its workplace culture, including recognition from Forbes and Fast Company, and serves over 100 million users globally, including major clients like Google and GE. Lucid is currently looking for a Senior Accountant to support its accounting team, which manages financial operations across several international entities. Key responsibilities for this role include month-end close activities, preparing journal entries, and assisting with audits and financial statement preparations. Candidates should have a CPA, 3-5 years of accounting experience, and a strong grasp of U.S. GAAP principles, while also being detail-oriented and capable of managing multiple tasks effectively.
Community Specialist
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Customer Operations

Is remote?:

Yes
Lucid Software is a leader in visual collaboration, offering products such as Lucidchart and Lucidspark to help teams transform ideas into reality. The company emphasizes core values like innovation, teamwork, and inclusivity while promoting a hybrid workplace that supports work-life balance. With recognition from various prestigious lists and a user base exceeding 100 million, Lucid serves notable clients including Google and GE. The Community Specialist role is crucial for nurturing user engagement, fostering discussions, and shaping community strategy. Ideal candidates should have strong communication skills, be proactive, and possess the ability to build relationships while managing community metrics and designing engagement programs.
Sr. AI Search Optimization Specialist
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Marketing

Is remote?:

Yes
Lucid Software is a leader in visual collaboration and work acceleration, known for its Visual Collaboration Suite and airfocus, and is dedicated to innovation, teamwork, and inclusivity in the workplace. The company promotes a hybrid work environment to ensure a healthy work-life balance for its employees and is recognized for its outstanding workplace culture with accolades such as being listed in the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. With over 100 million users globally, including major clients like Google and GE, Lucid aims to enhance its visibility in the evolving landscape of AI-powered search. The newly created AI-Search Optimization Specialist role will focus on developing strategies to optimize Lucid Software's content for AI-driven search tools, ensuring it is discoverable and trusted. Candidates should have 3+ years of experience in content marketing or SEO, strong analytical skills, and the ability to adapt to new digital trends, particularly in the context of generative AI.
International Digital Marketing Specialist, Japanese
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Marketing

Is remote?:

Yes
Lucid Software is a leading company in visual collaboration, offering products like Lucidchart and Lucidspark, and holds key values such as innovation, teamwork, and inclusivity. The company operates as a hybrid workplace, promoting work-life balance while recognizing global accolades for its business and workplace culture, including placements on the Forbes Cloud 100 and Fortune's Best Workplaces in Technology. Lucid's solutions are utilized by over 100 million users worldwide, including notable clients like Google and GE. They are currently seeking a talented individual for their International Marketing team, specifically focusing on acquisition growth in Japanese-speaking markets, requiring skills in digital marketing, SEO, and data analysis. The ideal candidate should demonstrate strong interpersonal abilities, problem-solving skills, and a growth mindset while having native Japanese fluency and related marketing experience.
General Application
Lucid Software
Salt Lake City , United States Not specified Unknown - - -

Category:

General Application

Is remote?:

No
The organization invites general applications from individuals who are enthusiastic about its mission, even if there is no current role that matches their qualifications. By submitting a resume, candidates can enter a talent pool for consideration for future job opportunities that fit their skills and interests. The application is open to candidates residing in any U.S. state or internationally, specifically in locations such as Amsterdam, Hamburg, and Melbourne, where the organization can legally hire. Individuals are encouraged to express their passion and potential contributions through this general application process. Overall, this is a proactive approach to building a diverse talent pipeline for future hiring needs.
Professional Services Consultant
Lucid Software
Salt Lake City , United States Not specified Full-time Tier 2 - - -

Category:

Customer Experience

Is remote?:

Yes
Lucid Software is a leader in visual collaboration, offering products like Lucidchart and Lucidspark to help teams innovate and accelerate their work. The company emphasizes core values such as innovation, teamwork, inclusion, and individual empowerment while promoting a hybrid work environment that supports a healthy work-life balance. Lucid has received numerous accolades for its workplace culture and product effectiveness, serving over 100 million users, including major clients like Google and GE. The Solutions Consultant role involves engaging with clients to enhance their use of the Lucid Collaboration Suite, providing customized services, and ensuring customers achieve their business goals. Candidates should have 2-5 years of experience in consultative roles, possess strong engagement management skills, and have a track record of building customer relationships and delivering successful outcomes.