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Lucid Software is an AI-driven work-acceleration company offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, helping organizations streamline work and drive transformation at scale. The company upholds values of innovation, excellence, empowerment, initiative, and teamwork, and promotes a diverse, respectful, inclusive culture with a hybrid work model. Its Customer Operations team assists users, uses incoming data to improve product health, and engages customers through direct support and scalable solutions for a global audience. Responsibilities include investigating and resolving technical issues, maintaining product expertise, monitoring user metrics, collaborating cross-functionally, writing Help Center content, engaging with the Lucid Community, and handling billing-related requests such as cancellations and refunds. Requirements include pursuing a Bachelor’s degree with strong academics, ownership and communication skills, the ability to translate complex ideas, independent and cross-functional work, analytical ability, and a Raleigh, NC hybrid role requiring two on-site days per week (Tuesday and Thursday), with preferred qualifications in troubleshooting, content creation, basic data analytics, and mentoring.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. Its suite and accelerators are designed to streamline work, foster alignment, and drive business transformation at scale, guided by values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, with a respectful and inclusive culture and a hybrid work model. Lucid is widely adopted, ranked #13 among Fortune 500 business applications and serving over 100 million users, with customers like Google, GE, Siemens, VW, NBCUniversal, JLR, and T-Mobile relying on its solutions. The Professional Services Consultant role acts as a trusted advisor and delivery lead within Lucid’s Professional Services organization, translating complex enterprise challenges into visual roadmaps to accelerate adoption, secure renewals, and unlock revenue opportunities in strategic accounts. Responsibilities include partnering with Fortune 500 stakeholders to design engagements, guiding clients on transformation outcomes, facilitating executive workshops, analyzing environments to identify friction points, and feeding insights to influence product roadmaps; requirements include 5+ years in a consultative role, knowledge of AI/process management or enterprise architecture, cloud exposure, and experience presenting to C-suite, with a hybrid Raleigh in-office schedule (Tuesdays and Thursdays) and preferred qualifications such as a master's degree, prior engineering background, relevant certifications, and experience leading large global SaaS rollouts.

Lucid Software is a leader in AI-driven work acceleration with the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it promotes values such as innovation, excellence, empowerment, initiative and ownership, and teamwork within a hybrid work environment. The Senior Application Security Engineer will be a trusted security partner embedded in the development lifecycle, collaborating with engineering, product, and corporate teams to bake security in from the start and protect customer trust. Responsibilities include conducting security architecture and design reviews, driving a risk-based approach, mentoring engineers, building cross-functional partnerships, maturing the SSDLC, ensuring AI tools stay within risk limits, leading product design reviews, developing scalable security tooling and CI/CD integration, and leading the security champions program. Requirements include 5+ years in software engineering, application security, or related SaaS fields; proven relationships with product and engineering teams; experience securing web applications on modern frameworks and AWS; white-box pentesting; strong SSDLC and secure development practices; knowledge of common vulnerabilities (OWASP Top 10, API security, authz/authn); proficiency in integrating security tooling into CI/CD; a risk-focused mindset; and familiarity with AI security risks and evolving threats, plus strong communication skills. Preferred qualifications include experience with modern tech stacks, familiarity with security frameworks and standards (OWASP ASVS, NIST 800-53, SOC 2, GDPR), relevant certifications (OSCP, BSCP, GWEB, PNPT, or similar), bug bounty program management experience, and a Bachelor's degree in Computer Science or Information Security.

Lucid Software is an AI-driven work-acceleration company offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, with a mission to turn ideas into reality, a set of core values centered on innovation, excellence, empowerment, initiative, and teamwork, and a hybrid, inclusive work culture. The Security Analyst role focuses on protecting corporate assets and leading day-to-day GRC operations, third-party risk assessments, and championing customer trust within Lucid's security team. Responsibilities include conducting third-party vendor risk assessments and internal risk evaluations, responding to vendor security questionnaires, collecting evidence for SOC 2 and ISO 27001 audits, proactively identifying threats, delivering security awareness training, ensuring regulatory compliance, and collaborating with Legal, Engineering, IT, Finance, and HR. Requirements include a bachelor’s degree in information security, business management, or related field; 3+ years of experience in third-party risk management and GRC; knowledge of frameworks like NIST 800-53, ISO 27001, SOC 2; strong organizational, documentation, and interpersonal skills; and the ability to communicate security concepts to both technical and non-technical stakeholders. Preferred qualifications include SaaS/cloud experience, risk-management expertise, certifications such as CRISC, CISSP, CISA, SSCP, CC, Security+, strong cloud platform knowledge (AWS, GCP, Azure), process-improvement and automation skills, and the ability to leverage AI tools to enhance workflows.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation at scale. The company emphasizes core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture with a hybrid, flexible work environment. Lucid serves over 100 million users and counts Fortune 500 firms and major organizations like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile among its customers, continuing rapid growth by attracting hundreds of thousands of new users each month. The Technical Product Support Specialist on the Customer Operations team will be on the front lines with customers, drive solutions through cross-functional collaboration, help launch new products and features, and build and manage a dynamic product community plus helpful content for millions of users. Requirements include about 2 years of experience or a strong degree, a strong sense of ownership, ability to work independently and cross-functionally, translate complex technical ideas into simple content, excellent communication and analytical skills, and a hybrid Raleigh, NC role with in-office days on Tuesday and Thursday; preferred qualifications include experience in project management, UX, AI/LLMs, and mentoring.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform work at scale. The company emphasizes values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and maintains a respectful, inclusive culture within a hybrid work environment. They are hiring a Product Manager to advance AI-focused products on a team dedicated to innovation and new product discovery, including collaborative AI, agentic workflows, and canvas-native generative features. Responsibilities include partnering with product teams to identify, test, and de-risk new AI capabilities through prototypes and experiments, improving product development and evaluation practices, and owning AI platform capabilities from strategy through launch in collaboration with engineering, design, data science, and product teams. Requirements include 4+ years of PM experience in B2B SaaS, experience bringing agentic AI to market in fast-moving environments, strong understanding of modern AI systems and evaluations, exceptional product judgment, and proven cross-functional collaboration; preferred qualifications include leading innovation or new product discovery teams, experience with visual collaboration platforms, and mentoring other PMs.