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The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases, leveraging Zendesk, Amazon Connect, and AWS. Daily responsibilities include optimizing demo environments for reliability, scalability, and security; designing and building new demo use cases that showcase contact center, CX, AI, automation, analytics, and integrations; supporting opportunity-specific configurations for presales; tracking product releases and incorporating new capabilities; driving automation, standardization, and governance. The role also requires producing technical documentation and collateral, engaging with vendors and internal stakeholders, participating in customer demonstrations and PoCs as needed, and ensuring governance, data management, cost control, and platform reliability. Qualifications include 8–10 years in solution/platform engineering or related fields, at least 5 years in contact center technologies (Amazon Connect and CRM/CX such as Zendesk), strong experience with AWS services (Lambda, Bedrock/Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch), proficiency in Python and/or NodeJS, and demonstrated demo development; professional certifications like Zendesk and AWS Solutions Architect are preferred. Please note that Zendesk can hire only candidates physically located in Karnataka or Maharashtra; the company offers hybrid work, is an equal opportunity employer committed to diversity and inclusion, and may use AI or automated decision systems to screen applications.

Zendesk is seeking a Staff Cloud Developer with strong backend and frontend expertise to build scalable AWS-based cloud applications, focusing on data engineering, API integrations, and identity workflows using serverless technologies, with Python, JavaScript/Node.js, React, and data pipelines. Responsibilities include developing and deploying Lambda-backed serverless data workflows, building RESTful and GraphQL APIs with API Gateway, customizing Cognito with Lambda triggers for authentication and MFA, creating responsive React frontends, and designing scalable data pipelines via external APIs, webhooks, and event streams, plus IaC with Terraform/CloudFormation and CI/CD automation, while ensuring security and auditability and integrating Amazon Connect for customer engagement. Qualifications: 8+ years of development experience with at least 3 years in AWS serverless and data engineering; strong Python backend; solid JavaScript expertise (Node.js and React); hands-on with AWS services including API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3; experience with Cognito customization, IaC, CI/CD, and cloud security best practices. Preferred: experience integrating with Amazon Connect and Zendesk APIs, familiarity with Docker/ECS/EKS, relevant AWS certifications, and Agile/DevOps culture; nice-to-have AI/ML tools experience using SageMaker, Comprehend, or Lex. Location: candidates must be located in Karnataka or Maharashtra, India, with a hybrid work model requiring some in-office presence; Zendesk notes AI or automated decision systems may screen applicants, and the company is an equal opportunity employer providing accommodations for disabilities and encouraging diversity.

Zendesk is seeking a senior product manager to lead AI-augmented product experiences, including a notifications platform for agents and admins, to empower billions of end-users and millions of agents. The role involves defining strategy and roadmaps, collaborating cross-functionally with engineering, design, GTM, data science, and program management, and owning KPIs around product delivery, customer satisfaction, and business impact. Qualifications include a CS degree, 5+ years of B2B SaaS product management with AI experience, strong technical and leadership skills, and the ability to think strategically about evolving a customer-service platform in an AI-driven world. The position emphasizes direct customer engagement, building scalable 0-1 features, and fostering a culture of product excellence and customer-centricity. It is a hybrid role based in Karnataka or Maharashtra, India, with some on-site requirements, and Zendesk is an equal opportunity employer that provides accommodations and discloses that AI screening may be used in recruitment.

The role is based in Pune and requires night shifts aligned with AMER hours; as a Technical Account Manager at Zendesk, you’ll be an extension of large customers’ teams, blending technical expertise with business insight to maximize value from Zendesk solutions, guide on implementation methodologies, and create technical solutions to business problems, while partnering with clients and internal teams to navigate configurations, integrations, and architecture for CX transformation. Core responsibilities include establishing relationships across all client levels, documenting CX/EX ecosystems, developing and leading tailored Customer Technical Roadmaps, conducting regular operational reviews, orchestrating Zendesk resources to support implementations, creating critical issue resolution plans, advocating for customer needs with product teams, and collaborating with TAMs for continuous improvement and global delivery excellence. Required qualifications include 10+ years of technical experience (at least 5 in enterprise) with Zendesk product knowledge, a proven track record driving technical initiatives, experience in service management and CX/EX management, customer-facing technical leadership, strong cross-functional communication, SaaS implementations and API/workflow expertise, and deep understanding of at least one industry vertical. You’ll bring strategic vision to identify opportunities, translate business objectives into technical roadmaps, deliver measurable ROI, anticipate technology shifts, demonstrate leadership to align multiple stakeholders, and commit to continuous self-development and learning. Zendesk requires candidates to be physically located in Karnataka or Maharashtra, offers a hybrid working model, notes that AI or automated screening may be used, and emphasizes equal opportunity and inclusive hiring with accommodations for disabilities.

Zendesk builds AI-powered, customizable service software used by many brands to improve customer relationships, and this role is a Senior Product Manager for Strategic Integrations and Connections to connect, sync, and orchestrate across Zendesk and other systems. The role involves significant direct interaction with customers, partners, and executive sponsors, and requires collaboration with engineering, design, product marketing, sales, and tech alliances to build and launch solutions. You will set a vision and roadmap for integrations, work with Tech Alliances to grow partnerships and co-marketing opportunities, drive the direction of new capabilities with engineering and design, and, when needed, de-escalate customer escalations with executives. Basic qualifications include a bachelor’s degree, 5 years of product management experience delivering customer-focused SaaS products end-to-end, strong collaboration, independent ownership, excellent written and verbal communication, and a data-driven approach to measure success. Preferred qualifications include experience managing geographically distributed teams, location options in Karnataka or Maharashtra, a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, equal opportunity, and AI screening with accommodations available.

Zendesk is seeking a Senior Director to lead the Global Delivery Hub in Pune, India, responsible for setting strategy, driving growth, and ensuring high-quality consulting and staffing operations aligned with global objectives. The role oversees end-to-end delivery for India-based AI consulting, data migration, and custom development teams, driving customer adoption and operational excellence while coordinating with Global Services to meet global requirements. Key duties include managing major client relationships, ensuring satisfaction and retention, establishing governance and performance metrics, and building a scalable, innovative delivery organization in India. Qualifications include 15+ years of leadership in services or consulting, 10+ years of P&L and large-scale operations, experience in matrix structures, and preference for India market knowledge and AI/tech delivery background; a Bachelor's is required and an MBA is preferred. The position offers a hybrid work model with in-office attendance, and Zendesk requires candidates to be physically located in Karnataka or Maharashtra per the posting; Zendesk also emphasizes equal opportunity, diversity, and AI screening as applicable.

Zendesk is hiring a seasoned Contact Center Partner Solutions Consultant to lead partner onboarding, technical enablement, and co-selling support for Zendesk, Amazon Connect, and other AWS-based contact center solutions within its Center of Excellence. The role provides strategic direction and hands-on technical leadership to help partners successfully resell and implement Zendesk Contact Center solutions, including architecture and deployment optimization. Core duties include driving technical onboarding, offering co-sell technical support, designing scalable architectures, defining technical strategy and partner roadmaps, and mentoring internal and partner teams, with a focus on adopting AI, ML, and automation trends. Qualifications include a minimum of 10 years in solution architecture (at least 5 with contact center technologies like Amazon Connect and Zendesk), proficiency with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and strong enablement, leadership, and communication skills, with Zendesk or AWS certifications preferred. The role is restricted to candidates physically located in Karnataka or Maharashtra, India, follows a hybrid work model, and Zendesk notes that AI screening may be used in hiring while offering accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

Zendesk is seeking a Staff Software Engineer in Pune, Maharashtra, to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions efficiently. Day to day, you will contribute to Zendesk’s core support code used by millions, break complex features into granular pieces, own features end‑to‑end, collaborate with Tech Leaders on complete solutions, drive technical discussions across the global engineering org, prioritize work with tech debt in mind, participate in pairing and code reviews, and triage customer issues while providing production support and improving observability, performance, reliability, and security. Requirements include 9+ years of full-stack, enterprise-scale SaaS experience; proficiency in languages such as Java, Ruby on Rails, Go, Scala, TypeScript, or Node.js; strong JavaScript/TypeScript experience with React and Redux; solid MySQL experience; a track record of delivering large-scale, resilient web systems; excellent communication and ability to coach others and influence across teams. The tech stack features one of the largest Ruby on Rails codebases, MySQL/Redis data stores, occasional Go/Java services, and inter-service communication via gRPC, REST, Kafka, and GraphQL, all deployed on Kubernetes with Docker and Spinnaker on AWS and monitored with Datadog. The role follows a hybrid work model with in-office presence part of the week (schedule determined by the hiring manager), requires candidates to be located in Maharashtra or Karnataka as per the requisition, and Zendesk commits to fair hiring with AI screening and accommodations available on request.