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Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity, enabling employees to balance family, personal goals, and priorities. The Principal Customer Success Manager in the Strategic Segment helps customers realize value from their Atlassian investment by delivering scalable, standard methodologies that drive product adoption, solution expansion, and long-term growth. In this role, you’ll build relationships across the customer journey, guide complex customers through hurdles, and deliver value realization through proactive, programmatic engagement and cross-product expertise. You’ll engage with diverse customer profiles, including C-suite and executives, develop Success Plans, conduct regular check-ins and QBRs, and navigate multi-partner implementations to meet enterprise needs. Core responsibilities include adoption strategies for high-value accounts, change management, churn mitigation, and acting as the Voice of the Customer to inform internal improvements, while Atlassian serves 300,000+ customers like NASA, IBM, HubSpot, Samsung, and Coca-Cola with a teamwork-driven culture.

Atlassian offers flexible work options—office, remote, or a mix—and hires in any country where it has a legal entity. They are seeking a Pre-sales Solutions Engineer for the EMEA South Enterprise team to lead the technical engagement in complex sales cycles and solve enterprise customers’ toughest problems. Responsibilities include partnering with cross-functional teams and Atlassian partners, conducting customer discovery, identifying cross-product opportunities, acting as a trusted technical advisor, delivering value-based demos, guiding the customer’s technical needs, and feeding competitive intelligence back to product management. About You: 5+ years in enterprise pre-sales, strong communication and presentation skills, fluent French with proficiency in Spanish or Italian, a customer-centric mindset, and proven ability to build executive relationships and align sales and technical teams. The role is part of a globally distributed SE team that collaborates with Global 2000 companies, operates with Atlassian’s values, and emphasizes continuous learning and delivering customer and company success.

At Atlassian, the mission is to help customers compete in the digital economy, supported by a multi-billion-dollar software business with 300,000+ paying customers, hundreds of partners, and millions of users worldwide. The culture is open, welcoming, collaborative, and relentlessly focused on customer success. The Strategic Solution Sales team builds and executes sales strategies to drive adoption of the Service Collection (ESM/ITSM/Customer Service Management) among Atlassian’s largest customers, with the Strategic Solution Sales Executive acting as a customer champion who feeds insights back to product and engineering. In this role you own your defined Southern Europe territory end-to-end—building multi-quarter sales plans, running campaigns, and being accountable for the numbers in concert with the overall Account Executive. You’ll lead the Service Management motion, be the go-to expert on market trends and where Atlassian wins, shape multi-product positioning for large enterprises, design and drive a self-sustaining pipeline, and orchestrate the right people—executives, partners, marketing, and product—to move high-value deals and connect the platform to business outcomes.

Atlassian offers flexible work options and can hire people in any country where there is a legal entity, supporting employees' family and personal goals. Executive Engagement & Trusted Advisor responsibilities focus on building trusted relationships with C-suite and senior leaders, positioning Atlassian as a strategic partner in customers' digital and AI transformation journeys. Outcome-Driven Success emphasizes accelerating product adoption and delivering measurable business value across global teams, using Customer Success Plans (CSPs) with regular check-ins, QBRs, and strategic planning sessions to drive adoption, retention, and expansion. Complex Program Leadership and AI & Emerging Tech Enablement involve guiding customers through complex implementations with multiple partners and advising on leveraging Atlassian’s AI technologies, including familiarity with AI consumption and usage-based pricing models. The role also includes Risk Mitigation, acting as the Voice of the Customer to provide actionable feedback, and cross-functional Collaboration with sales, product, support, and advisory services to deliver a seamless customer experience.

Atlassian Professional Services helps customers maximize value of their Atlassian investment by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term business success through the Atlassian System of Work. The Services Solutions Advocate (SSA), the commercial specialist within Professional Services, drives demand by partnering with customers to shape the right services engagement for their business needs and advising when to engage the Atlassian Partner Ecosystem. As a trusted advisor, the SSA works with business and technical decision makers to identify customer priorities, navigate complex opportunities, and align services solutions to customer goals while balancing customer value, commercial priorities, and delivery considerations. The SSA generates and shapes the professional services pipeline, leads consultative discovery to understand priorities and objectives, and guides the services sales cycle from discovery through commercial recommendations, with handover to delivery upon deal close. They bring together cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Atlassian Partner Ecosystem to shape customer-specific engagements, develop account-level strategies to identify expansion opportunities and maximize value, influence complex enterprise opportunities, and own the professional services sales target through bookings, pipeline growth, forecast accuracy, and opportunity management.