Sentry provides an application monitoring platform that helps developers fix errors and performance issues before users notice, trusted by 200,000+ organizations and helping build an AI-native future. The role of Technical Customer Success Manager (TCSM) expands the team to onboard customers, maximize value, and drive adoption and growth across the platform worldwide. You’ll be a product expert, ensure onboarding, value realization, and retention, and act as a strategic advisor while collaborating with Account Executives, Sales Engineers, and Engineering to meet technical and business goals. Qualifications include a strong technical background (CS or related), 5+ years in customer-facing roles, experience with DevOps, monitoring, and cloud-native infrastructure, plus cross-functional collaboration and executive presence; bonus for developer/DevOps and deeper monitoring expertise. Sentry is an equal opportunity employer committed to diversity and inclusion, provides accommodations for disabilities, and shares applicant data handling details in its privacy policy, reflecting its open-source ethos and commitment to accessibility.
