The Ampin App
deep insights into the Atlassian community

The Customer Success Management team (CSM) is part of Customer Experience, working with Enterprise-licensed customers to promote collaboration and innovation, resulting in high retention and expansion. The role is to hire a strategic Global Customer Success Leader who will build, coach, and lead the Americas and Japan/Apac CS teams and partner with regional Sales, Professional Services, and cross-functional partners to drive regional strategy, executive relationships, value, adoption, and retention. Responsibilities include developing and mentoring the CS teams, driving CLV through product adoption, health scores, satisfaction, retention and expansion, hitting KPIs, forecasting revenue/health, ensuring account hygiene, and personally engaging with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or account management leadership with a track record of targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training, cross-functional collaboration, and a solid understanding of AI and enterprise collaboration tech. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, alongside Miro’s emphasis on diversity, inclusion, and a global, collaborative culture, with a note about recruitment privacy policy.

- The Customer Success Management (CSM) team is part of Customer Experience and focuses on enterprise customers to drive collaboration, value, retention, and expansion for Miro. - The role is a strategic Global Customer Success Leader who will build, coach, and lead the Americas and Japan/APAC teams and partner with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy and executive relationships. - Responsibilities include hitting KPIs, improving customer lifetime value through product adoption and health scores, mentoring for account hygiene, participating in revenue and health forecasting, and personally working with the largest customers (10K+ employees) to establish executive relationships. - You will also contribute to key strategic decisions as part of the CS leadership team and model Miro’s inclusive, collaborative culture. - Requirements include 10+ years in strategic or enterprise CS/AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training, cross-functional collaboration, and familiarity with AI, enterprise SaaS, and professional services; and the role includes equity, wellbeing benefits, a WFH equipment allowance, and a learning stipend within a diverse, belonging-focused environment.

The Customer Success Management team is part of Customer Experience alongside Renewals and Support, working with enterprise customers to drive collaboration, innovation, and ultimately high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading the Americas and Japan/Apac CS teams, partnering with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy, executive relationships, value delivery, adoption, and retention. Responsibilities include mentoring teams to hit KPIs, improving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, participating in revenue and health forecasting, and personally managing the largest customers (10K+ employees). Requirements include 10+ years in Strategic/Enterprise CS or AM leadership, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and familiarity with AI, Enterprise SaaS, and driving CS at scale. What’s in it for you: global benefits including equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, inclusive culture focused on belonging and collaboration as Miro empowers teams to create the next big thing.

The Customer Success Management team (CSM), part of Customer Experience alongside Renewals and Support, works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Global Customer Success Leader role is to build, coach, and lead the Americas and Japan/Apac CSM teams, partner with regional Sales, Professional Services, and cross-functional stakeholders to set regional strategy, establish executive relationships, and maximize value, adoption, and retention. Key responsibilities include hitting KPIs, mentoring for account hygiene and health metrics, participating in revenue and health forecasting, delivering a best-in-class customer experience, and personally engaging with the largest customers (10K+ employees) to build executive relationships, while contributing to strategic CS leadership decisions and modeling Miro’s values. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring and enabling CSMs, strong cross-functional collaboration, and a solid understanding of AI, enterprise SaaS, and collaboration technology; plus experience driving professional services to deepen customer relationships and accelerate time to value. What’s in it for you includes global benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture; Miro also highlights its commitment to belonging and collaboration and notes the Recruitment Privacy Policy for applicant data.

The Customer Success Management team is part of Customer Experience alongside Renewals and Support, focusing on Enterprise-licensed customers to drive collaboration, adoption, retention, and expansion. Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CS teams, partnering with regional sales, professional services, and other functions to set regional strategy and strengthen executive relationships with enterprise customers. Responsibilities include driving customer value and health metrics, hitting KPIs, maintaining account hygiene, participating in revenue and health forecasting, and personally engaging with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or account management leadership with a track record of targets, 7+ years leading teams at a high-growth B2B SaaS company, plus experience hiring/training, cross-functional collaboration, CS processes, and AI/enterprise SaaS knowledge. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a culture centered on belonging, collaboration, and diversity, with location-specific details and Recruitment Privacy Policy provided.

The Customer Success Management (CSM) team sits within Customer Experience and focuses on helping Enterprise customers collaborate with Miro to drive adoption, retention, and expansion; Miro is seeking a strategic Global Customer Success Leader to build and lead a team of CSMs and partner with regional Sales, Professional Services, and other functions to shape regional strategy and develop executive relationships with customers. You’ll build and coach the Americas and Japan/Apac teams, collaborate with sales to increase customer lifetime value through product adoption, health metrics, satisfaction, retention, and expansion, drive KPIs, mentor for account hygiene, participate in revenue and health forecasting, and personally manage the largest customers (10K+ employees) for executive relationships. You’ll contribute to key strategic CS decisions as part of the leadership team and model Miro’s values to foster an inclusive, engaged culture. Requirements include 10+ years in strategic/enterprise high-touch CS or AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience leading Director-level leaders, strong CS processes and KPIs, hiring and performance management experience, ability to scale CS with Digital CS/Marketing and professional services, and a solid understanding of AI, Enterprise SaaS, and collaboration tech. What’s in it for you includes a global benefits package (equity, wellbeing benefit, equipment allowance, and a Learning & Development stipend), a diverse and supportive environment, and information about Miro’s mission, diversity, and inclusion commitments, plus a note that Miro collects applicant data per its Recruitment Privacy Policy.

The Customer Success Management (CSM) team is part of Customer Experience (alongside Renewals and Support) and works with enterprise customers to help them collaborate and innovate with Miro, driving high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other cross-functional partners to drive regional strategy, executive relationships at enterprise customers, and ongoing value, adoption, and retention. You will mentor the team to hit KPIs, maintain account hygiene and health indicators, participate in revenue and health forecasting, define and deliver a best-in-class customer experience, and personally work with our largest customers (10,000+ employees) to establish executive relationships. Requirements include 10+ years in strategic or enterprise (high-touch) CS and/or Account Management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and a solid foundation in CS norms, processes, and KPIs, plus familiarity with AI and enterprise collaboration technology. What’s in it for you: equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, a diverse team and inclusive culture, location-specific benefits, and Miro’s mission to empower teams to create the next big thing, with recruitment privacy policy in place.

The Customer Success Management (CSM) team, within Customer Experience, works with Enterprise customers to enable collaboration with Miro, driving high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building and leading the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other cross-functional leaders to drive regional strategy, executive relationships, value realization, and adoption and retention. Key duties include coaching and mentoring CSMs, driving customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; participating in revenue and health forecasting; maintaining account hygiene; and personally managing top customers (10k+ employees) to establish executive relationships. Requirements include 10+ years in strategic/enterprise CS or AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training and enabling CSMs, cross-functional collaboration, and a solid understanding of AI and enterprise SaaS; experience with Digital CS/Marketing and professional services is a plus. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro serves over 100M users and 250,000 companies and has more than 1,600 employees across 13 hubs, emphasizing diversity and inclusion.

- The Customer Success Management team is part of Customer Experience, alongside Renewals and Support, and CSMs work with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. - The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading an amazing team of CSMs, partnering with regional Sales, Professional Services, and cross-functional partners to drive regional strategy, establish executive relationships, and improve value, adoption, and retention. - Responsibilities include building Americas and Japan/Apac CS teams, driving lifetime value through product adoption and health metrics, mentoring for account hygiene, participating in revenue and health forecasting, and personally engaging the largest customers (10K+ employees) to establish executive relationships; the role also contributes to CS leadership decisions and promotes an inclusive culture. - Requirements include 10+ years in strategic or enterprise CS or account management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs and enabling performance, cross-functional collaboration, experience with Digital CS/Marketing to scale, and knowledge of AI, Enterprise SaaS, and collaboration technology. - What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, plus joining a diverse team; about Miro, a visual workspace for distributed teams with 100M users and 250,000 companies, founded in 2011 and now 1,600+ employees in 13 hubs, committed to belonging, inclusion, and an open Recruitment Privacy Policy.

The CSM team, part of Customer Experience with Renewals and Support, helps enterprise customers collaborate and innovate with Miro to achieve high retention and expansion. Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CSM teams, and to partner with regional Sales, Professional Services, and other functions to drive regional strategy, executive relationships, value, adoption, and retention. Key responsibilities include driving CLV through product adoption, health scores, satisfaction, retention, and expansion; achieving KPIs; mentoring for account hygiene; forecasting revenue/health; and personally managing relationships with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or Account Management leadership, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience with director-level leaders, strong cross-functional communication, and a background in hiring/training CSMs and driving CS at scale, plus knowledge of AI and enterprise collaboration tech. Benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging; recruitment privacy policy is noted.