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Zendesk is looking for a customer-focused Data Migration Engineer II to help enterprise customers migrate data into and out of Zendesk, blending software engineering, data engineering, customer consulting, and AI-assisted development to design scalable migration solutions. You will partner with customers, project managers, technical architects, and product teams to translate complex business requirements into secure, reliable ETL processes, reusable tooling, automated workflows, and containerized migrations deployable across customer environments. You will leverage AI-assisted development tools to improve engineering productivity while maintaining code quality, and build intelligent automation for data validation, field mapping, reconciliation, exception handling, and migration reporting, plus continuously improve migration frameworks and documentation. Basic qualifications include 3+ years of professional software engineering, 2+ years Python, strong SQL and relational database experience, familiarity with REST APIs and structured data formats, Git, and a bachelor's degree; preferred qualifications include cloud-native experience, automation tooling, SaaS integrations, familiarity with large language models, and knowledge of software architecture and design patterns. The role requires being physically located in Mexico City or Mexico State, Zendesk’s hybrid work model, a commitment to diversity and equal opportunity employment, and disclosure that AI tools may be used to screen applications, with accommodations available for disabilities as needed.

The AI Sales Specialist is a quota-carrying overlay role that works with the Core Account Executive team to drive growth and adoption of Zendesk’s AI products for the EMC segment in the AMER region, with placement in Mexico City or Estado de Mexico. Responsibilities include owning sales quotas, collaborating with the core sales team to plan and execute revenue growth, engaging customers with value-based selling, leading approved AI POCs, and partnering with the AI Success team to identify expansion and cross-sell opportunities while maximizing ARR. The role also involves AI sales enablement and subject-matter expertise, ensuring product updates, sales plays, and market insights are communicated to Core AEs, and building tailored AI demos to meet customer needs. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), excellent communication skills, willingness to travel, and ideally experience in an overlay AE/co-sell role. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, and notes that AI screening may be used in hiring, with accommodations available for applicants with disabilities.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.