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Zendesk is seeking a Resource Manager for its Global Services Operations team, responsible for optimizing resource capacity and aligning talent with project demands to enhance professional service delivery. The role involves building relationships with delivery leaders, monitoring project opportunities, and adjusting resource plans in response to changing business priorities. Candidates should have 2-4 years of experience in resource or project management, along with strong communication, conflict resolution, and organizational skills. The position is based in Mexico City or Mexico State and requires a hybrid work schedule that includes in-office attendance. Zendesk prioritizes diversity and inclusion in its hiring practices and is committed to a fulfilling work environment for its employees.

Zendesk is seeking a GTM Onboarding Coordinator to assist with the logistics of onboarding programs within the Global Go To Market Academy. The role involves coordinating events, managing schedules, and ensuring the smooth execution of training activities while maintaining communication with employees about available training options. Candidates should have at least one year of experience in a professional environment, strong organizational skills, and proficiency in tools like Google Suite and project management software. The position requires the individual to be located in Mexico City or Mexico State, with a hybrid work model allowing some remote work. Zendesk promotes diversity and inclusion in the workplace and provides equal employment opportunities.

The Lead Continuous Improvement Analyst at Zendesk will drive transformation efforts to enhance operations and core business processes, focusing on improving the customer experience. Responsibilities include leading continuous improvement activities, coordinating business goals related to operational excellence, and training team members in improvement practices. Candidates should have over five years of experience in process mapping, project management, and should be familiar with tools such as Google Suite and project management software. The position is based in Mexico City or the State of Mexico and offers a hybrid work model that combines onsite and remote work. Zendesk promotes an inclusive work environment and is an equal opportunity employer, committed to diversity, equity, and inclusion.

The job description outlines the role of a Service Consultant at Zendesk, emphasizing its importance in the onboarding process for customers, which significantly influences their satisfaction and success. The Service Consultant will work within the Professional Services function to guide customers through onboarding, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying objectives, assisting with automation, and ensuring quality assurance of AI agent solutions utilized in customer support. Candidates should have experience in customer experience automation, CRM systems, project management skills, and strong relationship management abilities. The role is hybrid, requiring some in-office presence in Mexico City or Mexico State, and Zendesk promotes a collaborative culture that prioritizes diversity and inclusion in the workplace.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

The job opening is for a specialist in the Digital Programs and Customer Success team at Zendesk, focused on creating engaging digital content and interactive sessions to enhance customer adoption and satisfaction. Key responsibilities include developing webinars, video tutorials, and virtual training, collaborating with other teams, and leveraging feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and proficiency with digital tools. The position is hybrid, requiring physical presence in an office in Mexico City or State of Mexico for part of the week. Zendesk promotes a diverse and inclusive work environment and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

Zendesk is seeking a Senior Program Manager to join its CIO - Program Management Office (PMO) to lead cross-functional programs that have a significant impact on their business, particularly focusing on technology and stakeholder engagement. The role involves collaboration with technical teams, business stakeholders, and vendors to deliver programs with an emphasis on SaaS platforms, IT transformations, and improving customer experiences. Candidates should have over eight years of experience managing large-scale technical programs, strong communication skills, and familiarity with Agile methodologies and tools like JIRA and Confluence. The position also promotes a collaborative and supportive work culture, offering flexible work options and a commitment to diversity and inclusion. The successful applicant must be based in Mexico City or the State of Mexico and will engage in both in-office and remote work.

The Customer Success Manager role at Zendesk involves engaging with a diverse range of customers, providing personalized support and facilitating group events to ensure customer satisfaction and long-term success. Responsibilities include collaborating with various teams, utilizing data to inform strategies, and delivering product demonstrations and consultations. Ideal candidates should have over three years of experience in Customer Success, strong communication skills in both English and Spanish, and the ability to adapt to evolving challenges. The position requires a physical presence in Mexico City for part of the week, emphasizing a hybrid work model that balances onsite collaboration with remote work. Zendesk values diversity and inclusion in the workplace and encourages applicants from various backgrounds to apply.

Zendesk is seeking a Principal, Business Transformation to join their Strategy & Transformation Team, focusing on executing corporate strategy through high-priority, cross-functional initiatives. This role involves collaborating with senior leaders and external stakeholders to align program goals, ensuring effective communication and execution of strategic initiatives. The responsibilities include managing complex programs, driving key activities, providing data-driven guidance, and leading change management strategies to facilitate organizational adjustments. Candidates should have extensive experience in relevant fields, demonstrated success in managing large-scale projects, and strong communication abilities. The position requires working from the Mexico City office at least one day a week, with a hybrid work model available.

The role is for a Technical Architect within Zendesk's Managed Services team, which supports customers in optimizing their use of Zendesk products. Responsibilities include understanding customer requirements, collaborating with subject matter experts, and designing technical solutions for customer workflows. Applicants should have a Bachelor’s degree or equivalent experience, as well as 1-2+ years in consulting or programming, with skills in languages such as Ruby and Python. Strong analytical and communication skills are essential, along with experience with RESTful APIs and SaaS applications. The position is based in Mexico City or Mexico State, offering a hybrid work environment that encourages both in-office collaboration and remote flexibility.

Zendesk is hiring a Revenue Operations Analyst for a hybrid position in Mexico City, focused on supporting their sales organization with commerce-to-cash processes. The successful candidate should be detail-oriented, energetic, and able to navigate a dynamic work environment while ensuring compliance with corporate strategies and business goals. Key responsibilities include guiding sales reps through deal processes, consulting on pricing models, and providing support for billing and provisioning issues. Requirements for the role include a Bachelor’s degree in Business or Finance, plus experience with sales and SaaS subscription billing, along with strong communication skills. Zendesk values diversity and offers accommodations for applicants with disabilities in its hiring process.

Zendesk is looking for a Revenue Operations Analyst to join their team in Mexico City, working in a hybrid capacity. The role requires a self-starter with strategic leadership skills to support the sales organization in managing the commerce to cash processes, ensuring alignment with corporate strategies and compliance. Responsibilities include advising sales reps on deal structures, reviewing Service Orders, and collaborating with internal teams to maintain accurate billing information and support SOX compliance. Candidates should possess a Bachelor's degree in Business or Finance, with at least 2 years of experience in sales support, strong communication skills, and familiarity with SaaS billing models. The company emphasizes a commitment to diversity, equity, and inclusion in the workplace, and it requires all applicants to work physically from Mexico City or the State of Mexico.

Zendesk is seeking motivated Digital Inside Sales Specialists who can thrive in a high-velocity sales environment and provide excellent customer experiences. The role involves becoming a product expert, engaging with new and existing customers through various channels, and helping them make informed purchasing decisions. Ideal candidates should have a track record of achieving sales targets, possess software/SaaS experience, and have excellent communication skills in English and Spanish. The position requires a hybrid work schedule, with some in-office presence necessary in Mexico City or Mexico State. Zendesk values diversity and inclusion and is committed to providing reasonable accommodations for applicants with disabilities.

The job description outlines the critical role of a Service Consultant at Zendesk, focusing on customer onboarding as a pivotal moment in the customer lifecycle. The consultant is responsible for guiding clients through the onboarding process, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying project objectives, designing AI agent solutions, and ensuring quality assurance throughout the onboarding journey. Candidates should have experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems. Zendesk promotes a flexible, inclusive work culture with a hybrid work model and emphasizes the importance of diversity in its workforce.

Zendesk is seeking candidates to join its Strategic Finance and Analytics team, which focuses on decision support and insights for key initiatives in customer service software. The ideal candidate should possess a blend of technical skills and business acumen, with experience in analytics, business intelligence, or strategy consulting. Responsibilities include reporting metrics to leadership, performing analyses and building dashboards, and collaborating with various cross-functional teams. The company promotes a diverse and inclusive workplace culture, providing flexibility through a hybrid work model and a supportive work environment. Interested applicants must be based in Mexico City or Mexico State and will engage in a dynamic team-oriented setting.

The Solutions Consultant at Zendesk is tasked with managing technical and competitive aspects throughout the sales cycle, serving as a crucial technical liaison between Sales Representatives and prospective customers. This role requires 5-8 years of relevant experience, including at least 3 years in software pre-sales, alongside strong communication, presentation, and problem-solving skills. Candidates should have basic knowledge of web technologies, experience executing customer pilots, and proficiency in both English and Spanish, with Portuguese being a desired skill. A Bachelor’s degree is required, and the candidate should be adaptable and willing to work in a dynamic environment. Zendesk promotes a culture of diversity, equity, and inclusion, providing equal employment opportunities regardless of various personal characteristics.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a motivated Digital Sales Representative who excels in a fast-paced sales environment and provides excellent customer experiences. This role involves responding to inbound leads, understanding customer needs, and becoming a product expert to help drive online business conversions. Ideal candidates should have a proven sales track record, preferably with software/SaaS experience, and be fluent in both French and English. The position requires working in-person four days a week at a Zendesk office in Mexico City or the surrounding area, with some flexibility for remote work. Zendesk emphasizes diversity and inclusion and will make reasonable accommodations for applicants with disabilities.

Zendesk is seeking a collaborative and motivated individual to join its Technology Alliances team, focusing on managing partnerships within the LATAM region. The ideal candidate will have over six years of experience in partnership management, particularly in the technology sector, and possess strong emotional intelligence and attention to detail. Key responsibilities include recruiting and managing regional technology partnerships, leading go-to-market initiatives, and serving as a liaison for internal and external stakeholders. Additionally, the role involves supporting fellow Technology Partner Managers and enhancing the developer ecosystem by promoting Zendesk's platform and assisting with partner integrations. Zendesk emphasizes a supportive and inclusive work culture, offering flexibility, competitive benefits, and a commitment to diversity and community engagement.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is responsible for advising and leading technical strategies for the company's most complex enterprise clients. This role emphasizes designing and implementing customer experience strategies that produce measurable business outcomes and innovations. Key responsibilities include developing technical roadmaps, leading operational reviews, and serving as an advocate for clients’ needs within product teams. The position requires extensive technical experience, particularly in SaaS environments, as well as strong leadership, communication skills, and a proven ability to foster relationships with stakeholders. Additionally, the role offers opportunities for professional growth and contributions to the broader TAM organization, while requiring physical presence in Mexico City or Mexico State for part of the week.

The PMO Analyst/Engagement Manager role at Zendesk involves overseeing a portfolio of consultant-led customer projects with a target of 80% billable utilization within three months. Responsibilities include managing customer relationships, ensuring project data hygiene in Certinia, and collaborating with internal teams to define project scope and deliver on time and within budget. The position requires proficiency in project management tools, experience in managing customer-facing projects, and knowledge of methodologies like Agile and Waterfall. Candidates should hold a relevant degree and possess strong interpersonal, communication, and problem-solving skills, as well as a commitment to customer satisfaction. The role is hybrid, necessitating presence in the office part of the week, and candidates must be based in Mexico City or nearby areas.

Zendesk, recognized as one of the Best Places to Work in 2022 by Glassdoor, is looking for a high-performing Commercial Account Executive to drive sales and manage opportunities within a designated territory. The role involves exceeding revenue goals, building a robust pipeline of new business, and establishing relationships with prospects and accounts while demonstrating product value through presentations and demos. Candidates should possess over four years of software selling experience, preferably in SaaS, and have a successful track record selling to mid-market companies. This hybrid position offers a combination of onsite collaboration and remote work flexibility, with a strong emphasis on company culture, diversity, and employee well-being. Successful applicants must be located in Mexico City or the State of Mexico and are encouraged to maintain work-life balance, enabled by the company's supportive work environment and community engagement initiatives.

Zendesk's Global Marketing Operations team is looking for a CDP Contact Strategist to enhance their data management practices. This role involves creating and maintaining customer segments, ensuring reliable data integrations, and working with marketing teams to implement personalized campaigns. The ideal candidate will have a strong technical background, experience with Adobe Real-Time CDP, and skills in data integration and governance. Key responsibilities include defining profiles, translating business needs into technical requirements, and ensuring compliance with data privacy laws. The position is based in Mexico City or the State of Mexico and offers a hybrid work model that encourages connection and collaboration.

Zendesk is seeking a Senior Gainsight Business Systems Analyst with a strong background in Gainsight to collaborate with their Go-To-Market Operations and Customer Success teams. The role involves managing major projects on the Gainsight platform, supporting data migration from legacy tools, and ensuring effective testing prior to implementation. Candidates should possess a bachelor's degree or relevant experience, Gainsight certifications, and a track record of implementing SaaS solutions, along with strong analytical and communication skills. Preferred qualifications include experience as a Gainsight end-user, CRM administration experience, and familiarity with customer success principles. The position is hybrid, requiring attendance at the Mexico City office for part of the week, and Zendesk emphasizes its commitment to diversity, employee well-being, and community engagement.

Zendesk is seeking a Business Systems Analyst with a strong Salesforce background to manage key projects from discovery to implementation, collaborating closely with Go-To-Market Operations and Professional Services teams. The role involves requirements gathering, solution design, and deployment of major Salesforce projects, as well as integrating third-party applications. Applicants should have 2-4 years of Salesforce experience, a Salesforce Administrator Certification (ADM 201), and a proven track record of implementing SaaS solutions. Ideally, candidates will have additional certifications such as Salesforce Advanced Administrator or experience with billing systems like Zuora. This hybrid position is intended for candidates located in Mexico City or the State of Mexico, combining onsite collaboration with remote work flexibility.

Zendesk's Data Governance Office is looking for an experienced data governance professional to develop and implement modern governance principles, policies, and tools within a SaaS ecosystem. The role involves supporting the implementation of data governance frameworks, conducting training for data owners, and integrating governance controls across various business functions. Key responsibilities include managing the maintenance of data policies, advancing data quality frameworks, and facilitating communication among governance forums. Candidates should have over three years of experience in large-scale data governance, a familiarity with data regulations, and a background in SaaS systems. The position requires employees to work from specified locations in Mexico City or surrounding areas in a hybrid work model.

Zendesk is looking for a skilled and proactive BI professional to join their Enterprise Business Intelligence & Reporting team. The candidate will be responsible for supporting enterprise dashboards, translating business needs into BI solutions, and mentoring other analysts while fostering a scalable self-service environment using tools like Tableau, Looker, and Snowflake. Essential duties include data analysis, development of user learning materials, collaboration with internal teams, and ensuring the adoption of BI best practices. The ideal candidate will have over five years of experience in BI roles, proficiency in analytics programming languages, and a knack for problem-solving and communication. This position requires a commitment to building a strong BI culture within a hybrid work environment based in Mexico City or the State of Mexico.

The Scaled Customer Success Associate Program at Zendesk offers recent graduates the chance to establish a foundation in customer success while developing technical skills related to Zendesk's solutions, including AI tools. Participants will undergo structured onboarding, engage in hands-on customer sessions, and collaborate with various teams to help customers realize the full potential of Zendesk's offerings. The program emphasizes mentorship, global collaboration, and the development of both technical and interpersonal skills. Ideal candidates should have a relevant degree, strong communication abilities, and a proactive mindset, along with a willingness to learn and adapt in a dynamic environment. Zendesk promotes a flexible hybrid work model and is committed to fostering diversity and inclusion within its workforce.

Zendesk is looking for a Global Campaign Marketing Manager to enhance demand campaigns focused on Employee Services, particularly targeting HR and IT buyer personas. The candidate should have a B2B SaaS marketing background and experience in developing content strategies and campaigns across different buyer journey stages. Key responsibilities include campaign development, cross-team collaboration, building global partnerships, and performance measurement and optimization. The role requires strong communication, organizational, and problem-solving skills, with a focus on creativity and data-driven analysis. This position operates primarily remotely, with some in-person collaboration required in Mexico City or Mexico State.

Zendesk is seeking an Accounting Revenue Lead who thrives on complexity and financial accuracy, passionate about detailing transaction connections and processes. The role involves managing monthly accounts receivable reserve calculations, ensuring compliance with accounting standards, and conducting financial analysis. Ideal candidates will have strong attention to detail, problem-solving skills, and the ability to create insightful reports while functioning well in a dynamic environment. Preferred qualifications include a CPA or similar certification, a bachelor’s degree in Accounting or Finance, and 5 to 7 years of relevant experience, ideally with NetSuite accounting software. Zendesk promotes a flexible hybrid working environment in Mexico City and is committed to diversity and inclusion, ensuring a supportive workplace for all employees.