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Zendesk’s mission is to power exceptional service worldwide using AI-informed technology that humanizes customer interactions at scale. The Corporate Account Executive role targets mid-market customers (50–249 employees) and guides their digital and AI transformations rather than just closing deals. Core responsibilities include owning the full sales cycle, co-creating ROI-driven roadmaps with customers, leveraging tools like Salesforce/Clari/Outreach, collaborating with Solutions Engineers, Marketing, and Customer Success, and serving as a CX thought leader. Ideal candidates have 2+ years in B2B SaaS sales or solutions engineering, strong technical aptitude for value-driven conversations about software integrations, the ability to build relationships across organizations, and a growth mindset; formal degrees are not strictly required. Zendesk promotes a hybrid work culture with learning and mentorship, equal opportunity and inclusion, and uses AI screening in the applicant process; they encourage applicants who may not meet every point and offer accommodations.

Zendesk is hiring a Senior Product Sales Specialist for its Employee Service division to drive growth in B2B and B2C SaaS by building strategic relationships and expanding both new and existing customer partnerships. The role combines winning deals with deep technical discovery, leading conversations with IT, HR, Facilities, and Finance to map environments, integrations, and data models, and delivering tailored demos and proofs-of-concept. Responsibilities include strategizing sales opportunities with core teams, owning pipeline and bookings, handling technical objections, empowering the regional sales team, and channeling customer feedback to product development. Must-haves include proven B2B SaaS sales experience, technical credibility in demonstrations and integrations, strategic communication with decision-makers, complex deal navigation, collaboration, and travel readiness; nice-to-haves include ITIL knowledge, platform experience, AI/automation familiarity, cross-functional service depth, and a BA/BS or equivalent. The role is hybrid with on-site and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applicants, and accommodations for disabilities are available.

Zendesk is seeking a Senior Product Designer, Platform in Melbourne to lead the Foundational and Core Platform design, shaping the Zendesk ecosystem and translating complex workflows into scalable, human-centered experiences while elevating design craft in APAC. The role entails leading multi-quarter platform initiatives from problem framing to shipping, defining direction for ambiguous platform problems, and designing AI-native interactions such as agent workflows, tool-use surfaces, streaming states, and trust mechanisms, including prototype-in-code when necessary. Ideal candidates have 7+ years of enterprise SaaS product design experience, a track record of creating enduring platform patterns, a strong point of view on AI-native interaction design, comfort prototyping with code-based tools, and the ability to influence roadmaps within a three-in-a-box (Product, Engineering, Design) setup. They should bring expertise in research, journey mapping, Jobs To Be Done, collaboration with Design Systems to evolve platform patterns, and a commitment to accessibility and global inclusivity, plus mentoring and raising team craft. Zendesk is an equal opportunity employer with a hybrid work model, notes that AI may be used to screen applications, and provides accommodations; the role reports to Abi Iyer, and Zendesk highlights its mission to power billions of customer conversations and its commitment to diversity and inclusion.

Zendesk is hiring a Senior Account Executive in Melbourne to grow its Commercial account base, close deals of varying sizes, and deepen customer relationships by expanding offerings and aligning with customers’ goals. The role emphasizes driving top-line revenue, managing and nurturing relationships for satisfaction and retention, and proactively cross-selling additional products and services to optimize account revenue. It requires using data insights and adoption history to prospect new clients, articulate Zendesk’s value, lead complex sales cycles, secure executive sponsorship, and maintain a robust pipeline and forecast to exceed targets. Candidates should have a BA/BS or equivalent, at least 5 years in B2B SaaS sales or solution engineering with a proven record, experience with complex renewals and selling to VP/C-level executives, and familiarity with tools like Salesforce and Clari, plus willingness to travel. Zendesk highlights its mission, hybrid work model, commitment to diversity and inclusion, and notes that AI or automated decision systems may be used in screening, while offering accommodations for applicants with disabilities.

Zendesk is hiring a Principal Product Manager for the Action Platform to connect, build, and orchestrate automations across Zendesk and other systems, shaping a core platform in Zendesk’s product architecture. The role requires collaborating with engineering, design, marketing, and sales, serving as a subject matter expert, setting a vision and roadmap, driving cross-functional execution, and translating multiple internal and external needs into scalable platform solutions. Responsibilities include advocating a user-centric approach, influencing senior stakeholders, defining OKRs and success metrics, and scaling services to handle thousands of rule executions with minimal impact on infrastructure. Basic qualifications include a bachelor’s degree, 5+ years of product management experience delivering customer-focused SaaS products, full-stack understanding, strong collaboration and communication skills, and a data-driven decision-making mindset. Preferred qualification is experience building an internal platform that is also used in customer-facing products, and Zendesk highlights its hybrid/remote work model, commitment to diversity and inclusion, equal opportunity, and accommodations, while noting AI may be used in screening applicants.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.