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Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews and onboarding as part of its distributed-first approach. They’re seeking a Solution Engineering Manager to lead, inspire, and grow the presales team in Asia, reporting to the Head of Solution Engineering APAC. The role requires a seasoned SE leader who motivates teams, solves tough problems, and makes customers successful, with SEs acting as trusted advisors who connect challenges to outcomes and show how the platform transforms work. The manager will create an environment for the team to thrive, sustain momentum through ambiguity, and drive toward ambitious goals while leading and coaching Solution Engineers to deliver customer impact and partnering with Sales to win complex enterprise deals. Additional duties include building relationships with executives and technical stakeholders, removing roadblocks, sharing customer insights with Product to shape the roadmap, and recruiting, onboarding, and developing top talent across the region.

Atlassian offers flexible work locations (office, home, or hybrid) and hires in any country with a legal entity, giving employees more control over family and personal priorities. The Senior Support Engineer provides advanced technical support and product expertise to enterprise customers, including those transitioning from On-prem/Data Center to Atlassian Cloud, with Japanese-language support for customers in Japan. Responsibilities include owning and solving customer technical issues across tickets, calls, and screen shares, escalating per standard operating procedures, and serving as the escalation point with collaboration and subject-matter expertise. They analyze case trends, develop action plans to improve support, advocate for customer needs to influence feature requests and bug fixes, and create knowledge articles and SOPs for end-users and the global team. The role also involves ramping on new technologies, working with diverse teams to drive operational improvements, migrating customers from On-prem to Cloud with partner teams, participating in release readiness, occasional weekend shifts, and requiring strong Japanese and English communication skills.

Atlassian offers flexible work options—office, home, or a hybrid—allowing employees to balance family, personal goals, and other priorities, and hires in any country where it has a legal entity. The company serves over 200,000 customers worldwide and collaborates with leading brands to advance software and collaboration, with the APAC team seeking a Solutions Sales Executive to lead Jira Service Management sales in Canberra, Australia, for the Service Collection across top Public Sector customers in ANZ. Responsibilities include developing and executing a territory sales strategy to grow Service Collection revenue in Australia/New Zealand, defining the territory vision, maintaining funnel visibility, coordinating with cross-functional teams, representing the team at events, and delivering accurate forecasts to senior management while working with Atlassian partners. This role will be the inaugural hire for the Public Sector–focused Solution Sales Executive team. On day one, candidates should have at least 15 years of sales experience in technology vendors or system integrators, ITSM/CSM experience, Public Sector collaboration with local SI partners on RFPs/RFIs, the ability to drive co-sell and GTM campaigns in Australia, English fluency, Canberra residence preferred, and knowledge of Atlassian products is a plus.

Atlassian supports flexible work locations and hires in any country with a legal entity, giving employees control over family and personal priorities. Senior Support Engineers provide advanced support and product expertise to enterprise customers, especially migrating from On-premise/Data Center to Atlassian Cloud, including troubleshooting and both online and offline assistance, with Japanese-language support for customers in Japan. They own and solve technical issues, escalate per SOPs, and engage across tickets, calls, and screen shares, acting as the escalation point using collaboration, root-cause analysis, and transparent communication. They perform case reviews to identify trends, develop action plans, guide team tactics, contribute to continuous improvement projects, and create knowledge articles, SOPs, and end-user documentation. The role requires ramping up on new technologies, working with diverse teams and regions, occasional weekend shifts, influencing migrations to Cloud with customers and partners, participating in release readiness, and strong Japanese and English skills to support customers in Japan.