The Ampin App
deep insights into the Atlassian community

Zendesk is looking for a dedicated Sales Operations Analyst to enhance partner success and operational efficiency through data analysis and process optimization. The role requires collaboration with internal stakeholders, managing sales-related tasks, and analyzing data trends to support partner sales teams. Candidates should have 1-3 years of relevant experience, strong organizational skills, and proficiency in tools like Zendesk and Salesforce, along with a passion for operational excellence. The position offers a competitive salary, professional growth opportunities, and a dynamic work environment, with a hybrid working model allowing part-time remote work. Zendesk is committed to fostering diversity and inclusion in the workplace and provides reasonable accommodations for applicants with disabilities.

The job description outlines responsibilities for a role that functions as a Tier-Two escalation point for complex customer service issues, ensuring accountability and performance standards within the team. The role requires comprehensive knowledge of various customer service areas, including account management and billing inquiries, while also monitoring service delivery in alignment with agreed service levels. Responsibilities include developing performance metrics, optimizing processes, maintaining interdepartmental relations, and overseeing quality control. Additionally, the position involves training program development, resource allocation, and maintaining a hybrid work environment with a balance of in-office and remote work. Zendesk emphasizes its commitment to diversity, equity, and inclusion in the workplace, offering reasonable accommodations for applicants with disabilities.

Zendesk is hiring a motivated Digital Sales Representative to join a new team focused on enhancing customer experiences for both new and existing clients. In this role, the representative will become a product expert, helping customers navigate their purchasing decisions through various communication channels. Ideal candidates should have a strong sales background, particularly in software/SaaS, and possess excellent organizational and communication skills. The position requires in-office work three days a week and emphasizes a hybrid work environment that fosters collaboration. Zendesk values diversity and is committed to an inclusive workplace, encouraging individuals from various backgrounds to apply.

Zendesk is seeking talented individuals to join their internal team of Customer Advocates, who assist customers with support queries across various communication channels. Ideal candidates should possess strong technical support skills, be problem-solvers, and have a customer-focused mindset, treating customers like guests in their own home. Responsibilities include providing multi-product platform support, handling escalations, mentoring team members, and driving product improvements to enhance customer experiences. A successful candidate should have at least 4 years of experience in a technical support environment, familiarity with software solutions, and an ability to communicate effectively. The role offers a hybrid work experience, balancing in-office collaboration with remote flexibility, and is aligned with Zendesk’s commitment to diversity and inclusion.

Zendesk is seeking a Sales Operations Lead for its Global Shared Services team to manage sales tool administration, implementation, and reporting, while supporting go-to-market (GTM) projects aligned with company priorities. The role involves enhancing the efficiency and effectiveness of the sales organization through tool strategy, process optimization, and collaboration with various departments such as sales, marketing, finance, and IT. Key responsibilities include tool management, sales process refinement, and providing data insights to drive performance and decision-making. The position requires 6-8 years of experience, preferably in sales or marketing operations, and proficiency in various sales platforms. Zendesk offers competitive compensation, opportunities for professional growth, and promotes a diverse and inclusive work environment while also implementing a hybrid work model.

Zendesk is seeking an experienced Accounts Payable Senior Analyst to join their Finance Shared Services team in Manila, Philippines, offering a hybrid work environment. The role involves optimizing payment processes, managing vendor relationships, and ensuring compliance with financial controls while providing exceptional customer service. Candidates should have a Bachelor's Degree in Finance or Accounting, 4-6 years of relevant experience, and strong communication and problem-solving skills. Proficiency in MS Office and financial accounting platforms is required, along with the ability to work in a fast-paced setting. Zendesk promotes diversity and inclusion and is committed to providing reasonable accommodations for applicants with disabilities.

Zendesk is looking to hire an Accounts Payable Specialist for their Manila office, offering a hybrid work model. The role is aimed at individuals who are detail-oriented and possess a strong focus on efficiency and accuracy, with responsibilities including reviewing expense reports, managing invoices, and ensuring compliance with financial policies. Candidates should have a Bachelor’s degree in Finance or Accounting and ideally 2 years of relevant experience in a SaaS environment, alongside strong communication and organizational skills. In addition to managing day-to-day accounting tasks, the position also involves collaborating with vendors and internal teams, ensuring customer service excellence, and participating in audits and process improvements. Zendesk promotes an inclusive workplace culture and provides reasonable accommodations for individuals with disabilities.