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The role is a Sales Operations Specialist on Zendesk’s Global GTM xDR Operations team, serving as the analytical and strategic partner to APAC Sales Development leadership to drive the efficiency and impact of the top-of-funnel motion in the region. Key responsibilities include creating and distributing dashboards and reports for SDR/BDR teams, analyzing top-of-funnel metrics (lead volumes, MQL/SQL conversion, persistence, campaign performance), shaping AI/automation strategies for the GTM stack, resolving data quality issues in the funnel, providing front-line tool and data support via Zendesk, and ensuring cross-functional alignment with Revenue Operations, Marketing, and Systems. Basic qualifications are 1–2 years in Sales Operations or related roles, experience in a SaaS/subscription environment, strong analytical skills with the ability to translate data into actionable insights, experience with GTM stacks (Salesforce, Tableau/Looker, Snowflake) and Sales Intelligence platforms (e.g., ZoomInfo, Lusha), and proficiency with Google Workspace. Preferred qualifications include working knowledge of SQL, familiarity with lead routing/management tools like LeanData, experience with Sales Engagement platforms such as Groove or Outreach, and a demonstrated enthusiasm for AI, technology, or IT innovations. The role offers a hybrid work model with some in-office presence; Zendesk emphasizes a collaborative, inclusive culture and global diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities, consistent with AA/EEO/Veterans/Disabled policies.

Zendesk is seeking a Procurement Operations Associate for its Manila team to manage internal procurement with a focus on accuracy and efficiency. The role involves handling procurement intake, processing purchase requisitions within thresholds, assisting internal stakeholders and vendors, maintaining contract and supplier data, supporting virtual card reconciliations, and participating in global training. Basic qualifications include a bachelor’s degree in a related field, 1–2 years of procurement experience (ideally in Finance Shared Services), intermediate Excel skills (VLOOKUP and Pivot Tables), strong English communication, and flexibility to work night or shifting schedules. Preferred qualifications emphasize multitasking in a fast-changing environment, a keen eye for detail, and a collaborative team orientation. The position offers a hybrid work arrangement with some in-office time, and Zendesk highlights diversity and inclusion, AI screening where applicable, and accommodations for applicants with disabilities.

Zendesk is hiring a Sales Operations Analyst who will drive a global transformation by designing data‑driven workflows, automations, and AI‑powered solutions to improve the go‑to‑market engine and partner across Sales, Marketing, Product, and IT, with a strong APAC focus. You will lead sales system initiatives, deploy Salesforce‑integrated automations, and maintain and improve integrations and tooling to streamline workflows and scale for global teams. You’ll activate data with SQL, AI, and BI tools to build dashboards, reports, and alerts that enable informed decision‑making, and work with cross‑functional teams to ensure successful adoption of new tools and processes. Qualifications include 3–5 years in Sales/Revenue Operations or Systems Analysis (SaaS/B2B preferred), strong communication skills, Salesforce experience (Admin cert a plus), Zendesk experience a plus, and hands‑on API/iPaaS work (e.g., Workato, Zapier). The role is hybrid, with some in‑office time required, and Zendesk emphasizes fairness, diversity, and inclusion, equal opportunity employment, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive to enhance their mission of exceptional customer service, focusing on B2B sales within the SaaS industry. The role emphasizes acquiring new commercial customers, managing existing relationships, and driving revenue growth through innovative strategies and account expansion. Successful candidates should have at least four years of relevant sales experience, exceptional communication skills, and a strong ability to navigate complex sales cycles. The position offers a hybrid work environment, combining in-person collaboration with remote work flexibility. Zendesk is committed to diversity and inclusion, ensuring fair hiring practices and accommodations for applicants with disabilities.

The job description outlines a position within the Finance Shared Services team at Zendesk, where the successful candidate will assist in general accounting functions based in Manila. Responsibilities include preparing financial reports, performing variance analysis, coordinating budgets across departments, and maintaining compliance with accounting policies. Applicants are expected to have a Bachelor’s degree in Finance or Accounting, 2-4 years of relevant experience, and strong analytical and communication skills. The role is hybrid, requiring attendance in the office part of the week while allowing flexibility for remote work. Zendesk emphasizes inclusivity and equal opportunity in its hiring practices while also using AI for application screening.