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Zendesk is seeking a RevOps Customer Support Senior Specialist for Manila, Philippines, on a full-time in-office basis as part of the Finance Shared Services team, focused on advancing operational excellence and customer satisfaction. You will resolve billing inquiries and fraud cases, manage ticket triage and reassignment, provide omnichannel support (email, chat, and phone), and contribute to continuous process improvements and SOP adherence. You will escalate complex issues to the Sr. Analyst as needed, collaborate with customers and stakeholders to capture requirements, monitor SLAs, and participate in Playbook updates and interdepartmental coordination. Ideal candidates have 2–4 years of relevant experience (or an advanced degree with no prior work experience), strong communication and problem-solving skills, attention to detail, and familiarity with CRM/ticketing tools such as Zendesk, Zuora, or Salesforce. Zendesk emphasizes a human-first, high-standard culture with hybrid work options, equal opportunity and diversity commitments, and will inform applicants about AI screening and accommodations for disabilities.

Zendesk is seeking a Sr. Specialist, Deal Support to help drive sales velocity while maintaining strict policy adherence, compliance, and operational integrity. In this role you will act as a trusted advisor across Sales, Finance, Legal, and Revenue Recognition, overseeing end-to-end deal processing for standard to medium-complexity transactions. Responsibilities include deal processing and governance, serving as a front-line operational advisor for pre-signature inquiries, cross-functional collaboration, proactive escalation of high-complexity deals, root cause analysis, and continuous improvement under senior mentorship, all while meeting defined SLAs. Required qualifications include 2–4 years in Deal Desk, Sales Operations, Finance, or related areas (or an advanced degree), high integrity and accuracy, strong communication, proactive ownership, and analytical curiosity, with SaaS deal desk experience and cross-functional collaboration preferred. Zendesk maintains a hybrid, inclusive work environment and informs applicants that AI may be used in screening, while offering accommodations and equal opportunity regardless of protected characteristics.