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Atlassian supports flexible work options, allowing employees to work in an office, from home, or in a hybrid setup. The company hires in any country where it has a legal entity. The Solution Sales Executive for Jira Service Management is a subject matter expert in IT Service Management and Enterprise Service Management. They lead new sales motions and co-selling initiatives, collaborating with pre-sales, partners, and sales to identify opportunities and tailor Atlassian solutions, aiming to meet solution sales goals with a globally distributed team. They ensure exceptional customer engagement, demonstrate value to upsell and cross-sell to drive revenue within SMBs, help customers build a business case for ROI, and capture customer insights to inform product and marketing strategies and improve satisfaction.

Atlassian offers flexible work locations (office, home, or hybrid) and hires people in any country where it has a legal entity. SMB Account Executives guide SMB customers through their Atlassian cloud journey, demonstrating how Atlassian products support their objectives and focusing on value and ROI to drive adoption and upsell. They work collaboratively with Product specialists and Marketing, maintain a customer-centric approach, and manage resources for Atlassian’s top 30,000 SMB customers. The role reports to the Sales Manager by region and is remote with autonomy. Key duties include following up on inbound qualified leads and trial/demo requests, outbound prospecting, qualifying needs, building strategic relationships, developing territory plans, and staying informed on industry trends and competitors to shape strategy.

Atlassian offers flexible work options (office, home, or hybrid) and hires people in any country where it has a legal entity. In this role, you’ll handle day-to-day revenue accounting and month-end close, including journal entries, reconciliations, and flux analysis, applying ASC 606 to customer contracts. You will identify unusual arrangements, prepare technical memos and analyses, validate revenue subledger data against the general ledger (including billing, Oracle, and RevPro), and execute SOX controls while evaluating and improving control design. You’ll prepare quarterly and annual revenue disclosures and supporting schedules for external reporting (SEC filings and audits) and translate business needs into system requirements, supporting UAT for revenue system enhancements, new product launches, and acquisitions. You’ll lead small projects, partner with Billing, Deal Desk, FP&A, Tax, Legal, and Systems as a trusted advisor on revenue matters, and support internal and external audits with clear processes and evidence.

At Atlassian, the mission is to reinvent the customer experience, built on a multi-billion-dollar, fast-growing business by converting free trials into happy customers. The Sales Operations Senior Analyst will work directly with Sales Ops teams, the sales field, and other supporting organizations to optimize customer engagements, delivering centralized scale with high-touch support, leading centralized ticket requests, and aligning with select SOM teams (notably Low Touch) to boost SOM and field productivity. The primary goal is to master centralized ticket resolution, ensure compliance with published policies, meet SLAs, and maintain accurate data in systems of record; secondary is partnering with SOM teams to optimize and automate day-to-day operations for supporting teams. The ideal candidate thrives in a fast-paced SaaS environment, is analytically sharp, enjoys aggregating and automating large datasets, and can present insights clearly to leadership, with a passion for working with Sales Ops and ensuring data integrity. Responsibilities include being the first responder on centralized tickets and resolving within SLAs, identifying bottlenecks and architecting scalable solutions, delivering operational analytics to monitor performance, and supporting broader Shared Services initiatives and cross-functional GTM projects.

At Atlassian, the mission is to reinvent the customer experience and build a fast-growing, multi-billion-dollar business by converting free trials into happy customers, and the Sales Operations Analyst role is central to that effort. You will work with Sales Ops, the sales field, and other supporting organizations to optimize customer engagements both internally and externally, blending centralized scale with high-touch support. Primary duties include serving as the first responder for centralized tickets, resolving within SLAs, ensuring policy compliance and data accuracy, and partnering with SOM teams to boost SDR and SE productivity. The ideal candidate thrives in a fast-paced SaaS environment, is highly analytical, enjoys aggregating and automating large datasets, and can present insights clearly to leadership. Secondary responsibilities involve automating day-to-day operations, delivering operational analytics on SLA compliance and ticket trends, and supporting Shared Services initiatives and cross-functional GTM projects.

At Atlassian, the mission is to reinvent the customer experience and grow by turning free trials into happy customers, and the Sales Operations Analyst role is integral to that effort. The role works with Sales Ops teams, the sales field, and other supporting organizations to optimize customer engagements, blending centralized scale with high-touch support, and will manage centralized ticket requests across general or topic-specific areas. The primary goal is to master centralized ticket resolution, ensure compliance with published policies, deliver on SLAs, and maintain accurate data in systems of record, while partnering with select SOM teams to optimize SOM and field productivity across SSE and AM groups. The ideal candidate thrives in a fast-paced SaaS environment, is highly analytical, enjoys aggregating and automating large datasets, and can present insights clearly to leadership, with a passion for working with Sales Ops and sales teams and ensuring data integrity and process adherence. You will also deliver operational analytics and reporting to monitor SLA compliance and ticket trends, identify bottlenecks, architect scalable solutions, and support broader Shared Services initiatives and cross-functional GTM projects.