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Zendesk is seeking an Advocacy Manager to enhance the effectiveness of its Advocacy team by fostering collaboration, defining success metrics, and communicating progress to leadership. The role emphasizes coaching team members to meet performance targets while managing customer issues and contributing to the continuous improvement of support processes. Candidates should have a bachelor's degree and at least six years of experience in technical support supervision, including skills in mentoring and metrics utilization. The position requires a clear customer focus, adaptability, and excellent communication skills, as well as familiarity with SaaS environments and related technologies. This hybrid role involves working partly in the office and comes with a competitive salary range, bonuses, and the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Paralegal to enhance its legal team, particularly in the litigation function, reporting directly to the Sr. Counsel, Litigation. This role involves extensive collaboration across various internal departments and focuses on managing legal processes such as subpoenas, legal holds, and case management. Candidates should possess a bachelor's degree or paralegal certification, with at least five years of litigation paralegal experience, strong organizational skills, and the ability to effectively communicate across teams. The position offers a hybrid work environment, allowing flexibility while requiring some in-office attendance. Zendesk promotes a commitment to diversity, equity, and inclusion in its hiring practices and workplace culture.

Zendesk is seeking a support expert to provide top-tier customer support for its Premier customers, acting as the main contact and support advocate. The role requires strong technical and communication skills to understand and resolve customer issues, provide guidance on APIs and SDKs, and manage escalations effectively. Ideal candidates should have extensive experience with Zendesk and enterprise software support, as well as a solid understanding of technical troubleshooting and architecture. Additional preferred skills include formal presentation abilities, innovative thinking, and proficiency in tools like GSuite and Slack, with knowledge of a secondary language being a plus. The position offers a hybrid working model, with a competitive salary range of $76,000 to $114,000, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a motivated individual to lead its collections operations, reporting to the Sr. Director of Revenue Operations. This role requires collaboration with various teams to enhance the customer experience and achieve business goals. The ideal candidate should have prior experience in collections, strong relationship management skills, and the ability to effectively negotiate payment plans and manage complex cases. Responsibilities include monitoring accounts, analyzing receivables, reporting on collection activities, and continuously improving processes. A bachelor's degree and at least five years of relevant experience are required, along with excellent communication, problem-solving, and organizational skills.