The Senior Solutions Consultant at Zendesk is responsible for managing the technical and competitive aspects of the sales cycle, focusing on selling to high-level executives and ensuring a strong technical connection between the sales team and prospects. The role requires a combination of sales expertise and technical knowledge, particularly in areas such as AI in customer service and web technologies. Ideal candidates should have over 5 years of presales experience, excellent communication skills, and the ability to develop effective solutions based on client needs. The position is hybrid, allowing for both in-office presence and remote work, and it emphasizes collaboration, learning, and connection. Zendesk promotes diversity and inclusion in the workplace and is committed to providing accommodations for applicants with disabilities.
