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The role is RVP of Partner Sales for EMEA at Zendesk, responsible for building a scalable indirect business and leading the regional partner ecosystem to drive lead generation, revenue growth, and exceptional customer outcomes, reporting to the Global SVP of Partner Sales. You will own the EMEA partner strategy, accountable for exceeding revenue targets, and provide strategic leadership to create a high-growth partner ecosystem across SMB, Commercial, and Enterprise segments with cross-functional alignment. Key duties include driving partner-led revenue, developing long-term sales plans with quotas, managing weekly forecasts and pipeline, onboarding and maturing a diverse partner base (Distributors, Resellers, SIs, MSPs, and BPOs), recruiting and enabling new partners, and collaborating with partners to leverage their domain expertise. You’ll build world-class teams, lead hiring and territory design, and foster a high-performance culture through coaching, training, and continuous development to ensure optimal coverage. Requirements include 10+ years of EMEA channel experience, proven ability to manage enterprise accounts and profitably scale partner programs, strong financial and collaboration skills, willingness to travel, and a commitment to Zendesk’s diversity and inclusion and fair hiring practices.

Zendesk is seeking an Employee Service Sales Specialist with a strong B2C SaaS sales background to grow the Employee Service account base and expand partnerships. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team to manage the end-to-end cycle, and delivering ROI analyses to support purchasing decisions. It also requires providing subject-matter expertise, ensuring the sales organization understands ideal customer profiles and buying journeys, and taking accountability for quota attainment. The position includes feedback loops with product development to customize solutions based on customer input, and requires travel and an entrepreneurial, collaborative mindset. Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI in screening, and provides accommodations for applicants.

Zendesk is seeking an AI Success Strategist to lead and scale customers’ AI roadmaps, shaping strategic AI initiatives and building executive partnerships from day one to ensure meaningful business impact. The role owns end-to-end delivery—from translating product capabilities into clear business strategies and defining a long-term AI vision to aligning internal and external teams and driving adoption and expansion across the lifecycle. Responsibilities include owning AI roadmap delivery, serving as the design authority for deployments, partnering with executives on a forward-looking AI strategy, ensuring cross-functional alignment, coordinating engagement, sustaining mutual roadmaps, owning channel and adoption strategy, and using data to measure impact. Qualifications include 7+ years in Customer Success/Experience with 1+ year AI experience, enterprise SaaS go-to-market experience, experience using adoption analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certs preferred), and strong program management and communication skills plus familiarity with responsible AI. The role is hybrid with in-office expectations, Zendesk emphasizes fairness and inclusion, and AI may be used to screen applications; the company is an equal-opportunity employer and provides accommodations upon request.

Zendesk is seeking a Forward Deployed Engineer (FDE) in Technical Presales to embed with strategic customers and design, build, and deliver production-grade AI solutions that unlock measurable ROI and drive product improvements. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions—from discovery and scoping to PoC, production rollout, and operational handoff—while building integrations, data pipelines, and RAG systems to surface quality signals into Zendesk AI workflows. The role requires a founder mindset, 5+ years of production software experience, full-stack fluency (React/TypeScript, Python/Node/Java/Ruby), and hands-on LLM deployment experience with tooling like RAG, vector stores, and model evaluation; strong communication and travel up to 50% are expected. Basic qualifications include 5+ years of software engineering, proficiency in Python and JavaScript/TypeScript, experience with at least one backend language, cloud familiarity (AWS/GCP/Azure), Docker/Kubernetes, and onsite customer work; preferred qualifications include prior FDE or solutions engineering experience, LangChain/LlamaIndex, Zendesk integrations, observability/ML ops, and data governance. The role offers a hybrid work model with partial in-office requirements, Zendesk’s commitment to diversity and inclusion, and notes that AI may be used to screen applicants, with accommodations available for applicants with disabilities.

Zendesk is seeking a curious GTM Enablement Associate to diagnose performance gaps, design and deliver enablement experiences, and explore how AI can make enablement smarter and more effective. The role involves partnering with sales, revenue operations, and other stakeholders to own end-to-end programmes from needs analysis through launch and measurement, with a bias for iteration. Requirements include at least 2 years in a sales/revenue enablement role, proven ability to design and deliver programmes from scratch, familiarity with enablement tools (Highspot, Seismic, Gong), and a growth-minded, collaborative, AI-ready mindset; nice-to-have SaaS/tech experience and knowledge of sales methodologies. Benefits include a supportive team, opportunities to impact GTM performance, space to experiment, and location flexibility in London, Dublin, or Lisbon, with competitive compensation and benefits. Zendesk emphasizes diversity and inclusion, hybrid work, and notes AI screening may be used; accommodations are available for applicants with disabilities or disabled veterans.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.