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The Senior Solutions Architect at Zendesk will primarily serve as the technical expert during the pre-sales phase, collaborating with the Contact Center Platform Architecture team and clients to devise tailored solutions that meet their business needs. Responsibilities include leading technical scoping for sales, creating detailed service proposals, and effectively communicating complex technical concepts to various audiences. Candidates should have over three years of customer-facing and cloud solution experience, with expertise in Amazon Connect and enterprise-level solution architecture. The role offers a hybrid working arrangement, requiring some in-office presence, while promoting collaboration and learning. Zendesk is committed to diversity and inclusion in the workplace, welcoming applicants without regard to protected characteristics.

Zendesk is seeking a VC & Startup Partnerships Manager based in London to drive the adoption of its products among startups in the UKI, Nordics, and MENA regions. The role entails building and nurturing strategic partnerships with venture capitalists, accelerators, and other ecosystem partners, as well as managing sponsorships, co-marketing initiatives, and partner enablement. The ideal candidate will possess over six years of experience in partnerships within the startup or venture environment, showcasing strong relationship management skills and a deep understanding of the regional startup ecosystem. Responsibilities include tracking partner metrics, overseeing program lifecycle, and representing Zendesk at industry events to enhance visibility. Zendesk emphasizes a hybrid work experience and is dedicated to diversity and inclusion within its workplace.

The Senior Solutions Consultant at Zendesk is tasked with overseeing the technical and solution aspects throughout the sales cycle, requiring a blend of sales acumen and technical expertise. This role involves collaborating with various teams to bridge the gap between sales and prospects while managing technical relationships to enhance customer satisfaction. Candidates should have at least five years of presales experience, a strong understanding of AI's impact on customer service, and knowledge of web technologies and SaaS applications. Desired skills include experience in implementing enterprise software solutions and the ability to develop reference architectures. The position operates in a hybrid work model, combining onsite collaboration with remote flexibility, and Zendesk emphasizes a commitment to diversity and inclusion in its hiring processes.