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- The Shared Success Customer Success Management (CSM) team sits within Miro’s Customer Experience organization and operates a scalable, AI-powered, always-on model to manage a large, diverse customer portfolio with signal-driven prioritization to maximize retention, adoption, and expansion. - The role blends time-bound ownership of a defined set of customers with cross-portfolio, signal-based success motions, partnering with customers to realize value from Miro as an AI-driven operating system and accelerate innovation and collaboration. - Key responsibilities include owning outcomes across a portfolio, using product usage data and lifecycle signals to identify risks and opportunities, engaging at onboarding, adoption, and renewal moments, delivering scalable programs and targeted engagements, and maintaining accurate data in Gainsight and other systems. - Requirements include 3+ years in customer-facing SaaS/tech/consulting roles, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders and engineering/product/design leaders, strong organizational skills, comfort with data-driven decisions, English plus another language (Spanish, Dutch, or French), a bachelor’s degree, and familiarity with tools like Gainsight, Salesforce, Slack, Gong, and similar AI workflows. - What’s in it for you: equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about Miro’s mission and recruitment privacy policy.

The Shared Success CSM team, part of the Customer Experience organization, acts as an AI-powered strategic growth engine using an always-on, signal-driven approach to support a large and growing customer portfolio and ensure human engagement is focused where it has the greatest impact. The role is to execute a modern, scalable customer success approach, balancing direct engagement with data-driven prioritization, owning a defined set of customers while contributing to portfolio-wide initiatives and helping customers realize Miro as an AI-driven operating system for modern work. Responsibilities include owning outcomes across a portfolio to drive adoption, retention, and expansion; using product usage data, health signals, and lifecycle insights to identify risks and opportunities; engaging at onboarding, adoption, and renewal risk moments; delivering scalable programs and targeted engagements; advising on embedding Miro into workflows; and partnering cross-functionally with Sales, Product, Support, and Education while maintaining accurate data in Gainsight. Requirements include 3+ years in SaaS/fintech/tech/consulting, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders and engineering/product/design leaders, strong organizational skills, data-driven decision-making ability, self-starter adaptability, and proficiency with tools like Gainsight, Salesforce, and Slack; fluency in English plus at least one other language (Spanish, Dutch, or French) and a bachelor’s degree. What’s in it for you includes a global benefits package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, plus location-specific benefits; Miro emphasizes diversity, inclusion, collaboration, and belonging as it serves 100M+ users and 250,000 companies with 1,600+ employees across 13 hubs worldwide.

The Shared Success CSM team, part of the Customer Experience organization, operates at scale with an always-on digital model and signal-driven prioritization to support a large, growing customer portfolio as an AI-powered strategic growth engine for Miro. In this role, you will own outcomes across a portfolio, use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and engage customers at onboarding, adoption, and renewal moments to drive measurable value. You will design and iterate scalable programs and playbooks, deliver targeted engagements (workshops, virtual sessions), advise on embedding Miro into core workflows, and partner cross-functionally with Sales, Product, Support, and Education while maintaining accurate account data in Gainsight and other systems. Requirements include 3+ years in customer-facing SaaS/tech or consulting roles, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders, strong organizational skills, data-driven decision making, self-starter mentality, and proficiency with tools like Gainsight and Salesforce; fluency in English and at least one additional language, and a bachelor’s degree. Miro offers equity and a global benefits package (wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), a diverse, inclusive culture, and a mission to empower teams to create the next big thing, with recruitment privacy policy governing applicants’ data.

- The Shared Success Customer Success Management (CSM) team is part of the Customer Experience organization and uses an AI-powered, scale-focused, always-on model to support a large and growing customer portfolio, ensuring human engagement happens where it yields the greatest impact. - The role blends time-bound ownership of a defined set of customers with signal-based success motions across the broader portfolio to drive retention, adoption, and expansion of Miro as an AI-driven operating system for modern work. - Responsibilities include owning outcomes across a portfolio, using product usage data, health signals, and lifecycle insights to proactivity identify risks and opportunities, and delivering scalable programs, workshops, and targeted engagements. - Requirements include 3+ years in customer-facing SaaS/tech roles, demonstrated AI fluency, a consultative mindset, experience engaging with C-level and cross-functional leaders, strong organization and data-driven decision-making, and proficiency with tools like Gainsight and Salesforce; a bachelor’s degree is required and multilingual ability is a plus. - What’s in it for you includes a global benefits package (equity, wellbeing benefits, WFH equipment allowance, and an L&D stipend) and the chance to work at Miro, a diverse, collaborative company serving 100M+ users, with a commitment to belonging and inclusion.

The Shared Success Customer Success Management team is part of the Customer Experience organization and uses a scale-based, always-on digital model with signal-driven prioritization to manage a large, global customer portfolio and focus human engagement where it has the greatest impact. The team serves as an AI-powered strategic growth engine that partners with customers to realize Miro as an AI-driven operating system for modern work, driving innovation, collaboration, and new ways of working to achieve retention, adoption, and expansion. As a Customer Success Manager on this team, you will own outcomes across a portfolio, leverage product usage data, health signals, and lifecycle insights to identify risks and opportunities, and contribute to scalable programs, playbooks, and targeted engagements. Requirements include 3+ years in customer-facing SaaS/tech roles, strong AI fluency, a consultative mindset, experience engaging with C-level stakeholders and cross-functional leaders, data-driven decision making, and proficiency with tools like Gainsight and Salesforce; English plus another language is preferred, and a bachelor’s degree is required. The role sits within a culture that emphasizes a diverse, inclusive environment with global benefits (e.g., equity, wellbeing, learning opportunities) and a commitment to belonging, underpinned by Miro’s mission and recruitment privacy policies.

The Shared Success Customer Success Management team is part of the Customer Experience organization and uses a scale-focused, AI-powered, always-on model with signal-driven prioritization to support a large and growing customer portfolio. The role blends time-bound ownership of a defined set of customers with shared success motions across the broader portfolio, partnering with engineering, product, and design to help customers realize value from Miro as an AI-driven operating system. You’ll own outcomes across a portfolio, use product usage data and health signals to proactively identify risks and opportunities, and execute scalable programs, workshops, and targeted engagements at key moments like onboarding, adoption, and renewal. Requirements include 3+ years in customer-facing SaaS/tech, strong AI fluency, a consultative mindset, experience engaging with C-level stakeholders, and proficiency with tools like Gainsight and Salesforce, with English and another language as a plus. Miro offers a global benefits package (equity, wellbeing, WFH stipend, and L&D funds) within a diverse, inclusive culture focused on empowering teams to create the next big thing.

The Shared Success CSM team sits within Customer Experience and uses an AI-powered, scale-focused model with signal-driven prioritization to support a large, diverse customer portfolio while focusing human engagement where it has the greatest impact. As a CSM on this team, you will own outcomes for a portfolio, proactively use product usage data, health signals, and lifecycle insights to drive adoption, retention, and expansion, and execute scalable programs, workshops, and targeted engagements. You will partner cross-functionally with Sales, Product, Support, and Education, maintain accurate account data in Gainsight and other systems, and translate business goals into value-driven outcomes for stakeholders ranging from individual users to C-level executives. Requirements include 3+ years in customer-facing SaaS/tech/fintech/consulting, demonstrated AI fluency, a consultative mindset, experience engaging with executives, strong organizational skills in a fast-paced, signal-driven environment, and proficiency with tools like Gainsight, Salesforce, Slack, Gong, Gemini, or Claude; English plus another language and a bachelor’s degree are preferred. The role offers benefits such as equity, wellbeing support, WFH equipment allowance, and an L&D stipend, and sits within Miro’s mission-driven culture that values diversity and inclusion, with more than 100 million users and 250,000 companies using the platform.

The Shared Success CSM team is part of Miro’s Customer Experience organization and uses an AI-powered, scale-focused model to manage a large, global customer portfolio with always-on engagement and signal-driven prioritization. The role involves owning outcomes for a defined portfolio to drive adoption, retention, and expansion by leveraging product usage data, health signals, lifecycle insights, and timely engagements at onboarding, adoption, and renewal risk moments. You will collaborate across Sales, Product, Support, and Education, translate business goals into actionable value for customers from individual users to executives, and help scale programs and playbooks that accelerate activation and long-term value realization. Requirements include 3+ years in customer-facing SaaS/tech/consulting roles, AI fluency, strong consultative and stakeholder-management skills (including with C-level), data-driven decision making, and the ability to manage multiple engagements in a dynamic, signal-driven environment, plus English and another language and a bachelor’s degree. The position offers a global benefits package (equity, wellbeing, WFH equipment, L&D stipend), and Miro’s culture emphasizes diversity, inclusion, collaboration, and empowering teams to create the next big thing.

The Shared Success CSM team is part of the Customer Experience organization and uses an AI-powered, scale-focused, always-on approach with signal-driven prioritization to manage a large, diverse customer portfolio and drive retention, adoption, and expansion globally. The role is a Customer Success Manager on the Shared Success team, designed for self-starters who balance direct customer engagement with signal-driven prioritization, leveraging product usage data and health indicators to determine when and how to engage and contribute to scalable programs. Key responsibilities include owning outcomes across a portfolio, engaging at onboarding, adoption, and renewal-risk moments, delivering scalable programs and targeted engagements, advising on embedding Miro into workflows, and maintaining accurate data in Gainsight and other systems while sharing insights to improve programs. Requirements include 3+ years in customer-facing roles within SaaS/fintech/tech/consulting, demonstrated AI fluency, a consultative mindset, experience engaging with C-level stakeholders and partnering with product/engineering/design, strong organization and data-driven decision-making skills, and proficiency with tools like Gainsight, Salesforce, Slack, Gong, and AI tools; fluency in English and at least one other language; a bachelor’s degree. What’s in it for you includes a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend) and a diverse, collaborative environment, with Miro described as a visual workspace for distributed teams that empowers innovation and fosters belonging and inclusion.

The Shared Success CSM team sits within Customer Experience and uses a pooled, scale-focused, AI-powered, signal-driven model to support a large, global customer portfolio with always-on digital engagement and targeted human touch where it matters. The role blends time-bound ownership of a defined subset of customers with shared success motions across the portfolio, helping customers realize Miro as an AI-driven operating system for modern work and driving retention, adoption, and expansion. You’ll own outcomes across a portfolio, use product usage data, health signals, and lifecycle triggers to identify risks and opportunities, engage at onboarding/adoption/renewal moments, and run scalable programs and playbooks with cross-functional partners. Requirements include 3+ years in customer-facing SaaS/tech/fintech/consulting, proven AI fluency, a consultative mindset, experience engaging with C-level stakeholders, data-driven decision making, strong organization, adaptability, and English plus another language, plus familiarity with tools like Gainsight and Salesforce; a bachelor’s degree is required. The role offers a global benefits package (including equity, wellbeing, WFH equipment, and a Learning & Development stipend) and is part of Miro’s commitment to belonging, collaboration, and helping teams create the next big thing.

- The Strategic Customer Success Manager role sits in Miro’s UK/I Strategic Customer Success Team, within the Customer Experience group, and focuses on delighting customers as a strategic partner to rapidly realize value with Miro. - You will manage a £100k+ revenue portfolio, become a product expert, diagnose adoption and value gaps, co-create outcome-driven plans, and lead quarterly executive business reviews, acting as the voice of the customer. - You’ll engage internal and external stakeholders to improve retention metrics, monitor the health status of customers, develop best practices for growth and renewal, partner with Sales and Renewals, and use tools like Gainsight, Outreach, and Looker. - Requirements include 5+ years in Customer Success or other B2B client-facing SaaS roles (with enterprise account experience and strategic consulting exposure), strong cross-functional collaboration and stakeholder management, excellent communication, adoption planning, and English fluency; role requires 2 days per week in the London hub (Tuesdays and Thursdays). - Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, inclusion, belonging, and a mission to empower teams to create the next big thing.

The role sits in Miro’s Global Customer Experience, on the UK/I Strategic Customer Success Team in London, with 2 days per week on Tuesdays and Thursdays. A Strategic Customer Success Manager’s main responsibility is to ensure customers realize value from their investment in Miro by tying the platform to critical business workflows, nurturing stakeholders, and acting as the voice of the customer within Miro. You’ll manage a hybrid UKI portfolio of £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, drive retention and expansion, run quarterly executive business reviews, and collaborate with sales and renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a Customer Success or other B2B client-facing role in SaaS, experience in a strategic consulting firm handling complex accounts, a proven track record managing large enterprise portfolios, cross-functional collaboration, and excellent communication with decision-makers; fluency in English and curiosity about SaaS and AI are also desired. Benefits include equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture and information about Miro’s mission to empower teams to create the next big thing.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, and the Strategic Customer Success Manager role sits with the UK/I team in Miro's London hub. The primary responsibility is to ensure customers realize value from Miro by tying the platform to critical business workflows, building joint success plans, nurturing multi-threaded stakeholder relationships, and acting as the voice of the customer, with the role being permanent, full-time, and 2 days per week in London (Tuesdays and Thursdays). You will own a portfolio worth £100k+ in revenue, become a product expert, diagnose adoption and value gaps, drive retention and expansion, monitor customer health, develop best practices for growth/renewal, and collaborate with Sales and Renewals using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing SaaS role (preferably enterprise accounts), experience in strategic consulting handling complex accounts, strong cross-functional collaboration and communication skills, fluency in English, and a proactive, adaptable, collaborative mindset. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging, diversity, and inclusion, and invites applicants to learn more about life at Miro and its global benefits.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, with a Strategic Customer Success Manager role based in the UK/I team focused on partnering with and delighting customers to rapidly realize value. The role's primary responsibility is to ensure customers realize value from Miro by aligning the platform with their critical business workflows, nurturing key stakeholders, and leading joint success plans and quarterly executive business reviews as the voice of the customer. You will manage a hybrid UKI portfolio of £100k+ in revenue, become a product expert, diagnose adoption/value gaps, co-create outcome-driven plans, and improve retention metrics while coordinating with Sales, Renewals, and internal teams using tools like Gainsight, Outreach, and Looker. Requirements include 5+ years in a customer success or B2B client-facing role in SaaS, experience with strategic large Enterprise Accounts (ideally from a strategic consulting firm), cross-functional collaboration, and strong communication with decision-makers, plus English fluency and a proactive, collaborative mindset. The company offers a global benefits package (equity, wellbeing, WFH equipment allowance, and L&D stipend), a diverse and inclusive culture, location-specific benefits, and information about Miro's mission and belonging initiatives, with Recruitment Privacy Policy applicable.

Miro's Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all aimed at empowering customers to create the next big thing. The role is a Strategic Customer Success Manager on the UK/I Strategic Customer Success Team, focused on ensuring customers realize value by tying Miro’s platform to key business workflows, nurturing stakeholder relationships, and leading joint success plans and quarterly executive reviews. It is a permanent, full-time role, two days per week in the London hub, responsible for a UKI book of business around £100k+ in revenue, developing product expertise, diagnosing adoption gaps, and driving retention and expansion. Requirements include 5+ years in a B2B customer-facing role in SaaS (CSM or strategic consulting), a proven track record managing large Enterprise Accounts, cross-functional collaboration, strong stakeholder engagement, excellent communication, and English fluency with interest in SaaS/AI. What’s in it for you includes global benefits, equity, wellbeing and learning stipends, and a description of Miro’s mission, culture, and commitment to diversity and belonging, plus a note about the Recruitment Privacy Policy.

Miro’s Customer Experience unit includes Renewals, Customer Success, Support, and Education, and the Strategic Customer Success Manager role sits in the UK/I team to partner with customers, ensure they realize value, and tie Miro’s platform to their critical business workflows, including quarterly executive reviews, with a permanent, full-time schedule based in London two days per week. The role manages a portfolio of roughly £100k+ in revenue, becomes a Miro product expert to guide customers toward their desired outcomes, diagnoses adoption/value gaps, co-creates outcome-driven plans, and tracks customer health to improve retention and expansion. Candidates should have 5+ years in a B2B SaaS customer-facing role (ideally including strategic consulting), a proven ability to manage large enterprise accounts, cross-functional collaboration, and strong stakeholder engagement and communication skills. Responsibilities also include partnering with Sales and Renewals, utilizing tools like Gainsight, Outreach, and Looker to prioritize a portfolio, and developing best practices for growth and renewals to sustain customer success. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend) and emphasizes a diverse, inclusive culture; location-specific benefits vary, and candidates are encouraged to learn more via the Global Miro benefits resources.

Miro’s Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing, and the Strategic Customer Success Manager role sits on the UK/I team to delight customers as a strategic partner and help them rapidly realize value. This is a permanent, full-time role based in London with two days per week on Tuesdays and Thursdays. You’ll manage a UKI portfolio of roughly £100k+ in revenue, become a Miro product expert, diagnose adoption and value gaps, co-create outcome-driven plans, run quarterly executive business reviews, act as the voice of the customer, and collaborate with sales, renewals and internal teams using tools like Gainsight, Outreach, and Looker to prioritize and manage your portfolio. Requirements include 5+ years in a customer success or other B2B SaaS role (ideally enterprise), experience in strategic consulting, a proven track record handling large enterprise accounts, cross-functional collaboration, strong communication with decision makers, empathy, and fluency in English, plus curiosity about SaaS and AI. Miro offers a global benefits package (including equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend), a diverse and inclusive culture, location-specific benefits, and recruitment privacy policies.

Miro's Customer Experience includes Renewals, Customer Success, Customer Support, and Customer Education, and this Strategic Customer Success Manager role sits with the UK/I team within the Global CS group to delight customers and help them rapidly realize value. The role’s core purpose is to ensure customers realize value from Miro by tying the platform to critical business workflows, nurturing stakeholder relationships, creating joint success plans, and leading quarterly executive business reviews as the voice of the customer. Responsibilities include managing a portfolio with £100k+ revenue, becoming a product expert, diagnosing adoption and value gaps, improving customer health metrics, and partnering with sales/renewals while using tools like Gainsight, Outreach, and Looker. Requirements are 5+ years in customer success or a B2B SaaS role, experience handling large enterprise accounts, cross-functional collaboration, strong communication and empathy, and English fluency, with a curiosity about SaaS and AI. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific details available on Miro’s benefits board.

Miro’s Customer Experience organization includes Renewals, Customer Success, Customer Support, and Customer Education, all focused on empowering customers to create the next big thing. The Strategic Customer Success Manager role sits on the UK/I team within the Global Customer Success group and is based in London, working two days per week (Tuesdays and Thursdays). You will manage a portfolio of £100k+ revenue, become a Miro product expert, diagnose adoption gaps, co-create outcome-driven plans, build joint success plans, and lead quarterly executive business reviews as the voice of the customer. Requirements include 5+ years in a customer-facing B2B SaaS role (preferably with strategic enterprise accounts), cross-functional collaboration, the ability to engage senior decision-makers, and excellent communication, with experience using tools like Gainsight, Outreach, and Looker. The role offers global benefits (including equity, wellbeing, a equipment allowance, and an L&D stipend), a diverse and inclusive culture, and location-specific benefits that vary by region.

The Strategic Customer Success Manager role sits within Miro’s global Customer Success organization, specifically on the UK/I Strategic Customer Success Team, focusing on delighting customers by becoming a strategic partner and ensuring rapid value realization. Responsibilities include managing a £100k+ revenue hybrid UKI book of business, becoming a product expert, diagnosing adoption/value gaps, co-creating outcome-driven plans, leading quarterly executive business reviews, and acting as the voice of the customer while collaborating across Sales, Renewals, Support, and Product. You’ll use tools like Gainsight, Outreach, and Looker to prioritize and manage the portfolio, identify health status, and develop best practices for growth and renewal. Qualifications include 5+ years in a Customer Success or B2B SaaS role, experience handling large Enterprise accounts, strong cross-functional collaboration and stakeholder management, excellent communication, and fluency in English. The role is permanent, full-time, based in London with two in-person days per week (Tuesdays and Thursdays), and Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend within a diverse, inclusive, and collaborative culture.

This role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner for enterprise TAM customers while collaborating with the PS team, Product, and Customer Success. You’ll pioneer how we deliver TAM services using Miro’s AI capabilities, guiding enterprise customers through innovation workflows and building integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven business workflows across the full innovation cycle (discovery through delivery), integrating with Miro’s REST APIs, API WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and Centers of Excellence. You’ll partner with Customer Success Managers to run Quarterly Business Reviews, translate platform data into strategic insights, and act as the strategic technical partner for TAM customers with end-to-end ownership. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a proven track record of workflow optimization and change management, and a proactive, data-driven mindset; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, plus a commitment to diversity and inclusion.

You will join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role focused on advanced consulting with AI-driven delivery and cross-functional collaboration with the PS team, Product, and Customer Success. You’ll be the first to pioneer how TAM services are delivered using Miro’s AI capabilities, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, scaling adoption, coaching internal champions and Centers of Excellence, and partnering with Customer Success Managers to run quarterly business reviews and demonstrate business impact. Requirements include 5+ years in enterprise SaaS consulting/TAM roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change management, and the ability to facilitate executive-level discussions with an ownership mindset. What’s in it for you: global benefits including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and collaborative environment that aligns with Miro’s mission to empower teams and foster belonging and inclusion.

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success with a focus on AI-driven delivery. This newly created role is designed to fill a real gap by pioneering how TAM services are delivered using Miro’s AI capabilities, feeding insights back to the team and helping enterprises redesign how they work, guide innovation workflows, build integration strategies, and make Miro indispensable. What you’ll do includes redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customers’ integrations with REST APIs, WebSDK, and MCP, owning the technical health of accounts, and building adoption by coaching internal champions and Centers of Excellence; you’ll also partner with CSMs for Quarterly Business Reviews and act as the strategic technical partner for TAM-paying customers. You’ll need 5+ years in consulting, TAM, forward deployed engineering, or similar enterprise SaaS roles; hands-on experience with AI tools, prompt engineering, and agentic workflows; strong technical fluency with APIs and enterprise IT ecosystems; a track record of driving workflow optimization and platform adoption at scale, managing change; and the ability to leverage platform analytics for executive-level workshops with a proactive, ownership-driven mindset. The role offers global benefits (equity, wellbeing benefit, equipment allowance, and an annual L&D stipend), a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing, with location-specific benefits and the Recruitment Privacy Policy available on the benefits board.

Join Miro's Professional Services as a Technical Account Manager (TAM) in EMEA, reporting to the EMEA + JAPAC lead, to be a strategic partner to enterprise TAM customers through AI-driven consulting. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guiding enterprise customers to redesign workflows, build durable integration strategies, and make Miro indispensable to their teams. You’ll own the technical health of customer accounts, drive platform adoption and organizational change, empower internal champions, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and business impact. Requirements include 5+ years in consulting, technical account management, forward deployed engineering, or similar enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and change management, and the ability to facilitate executive-level conversations. What’s in it for you is a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and joining a diverse, inclusive culture at Miro, a leading visual workspace for teams to innovate.

You will join Miro’s Professional Services as a Technical Account Manager for the EMEA region, reporting to the EMEA + JAPAC lead, with a focus on strategic, AI‑driven delivery for enterprise TAM engagements. The role is to pioneer how TAM services are delivered using Miro’s AI, guiding enterprise customers through innovation workflows, building integration strategies, and turning Miro into an indispensable part of their teams’ daily work. You’ll redesign AI‑driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, monitor platform health to deepen adoption, coach internal champions, and partner with Customer Success to drive quarterly business reviews and measurable business impact. Requirements include 5+ years in enterprise SaaS customer‑facing tech roles, hands‑on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of leading workflow optimization and large‑scale change, data‑driven decision making, and a proactive ownership mindset. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes a diverse, inclusive, global culture as it serves a large, distributed user base across multiple hubs.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product, PS, and Customer Success. This newly created role focuses on advanced consulting with an emphasis on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding insights back to the wider team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with REST APIs, WebSDK, and MCP, own the technical health of customer accounts, scale adoption, coach internal champions, and lead change management to make Miro indispensable to their work. You’ll act as the strategic technical partner for TAM-paying customers, owning outcomes end-to-end, anticipating needs, and working with Customer Success Managers to run Quarterly Business Reviews that translate platform data into strategy; requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools, prompt engineering, and agentic workflows, strong API/integration fluency, and a track record of driving large-scale adoption and organizational change. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative culture; Miro is a global visual workspace used by 100M+ users and 250,000 companies, committed to belonging and inclusion and governed by a Recruitment Privacy Policy.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to bring advanced AI‑driven consulting to enterprise customers who pay for TAM services. You’ll pioneer how TAM is delivered by leveraging Miro’s AI capabilities, guiding customers through innovation workflows, building durable integration strategies, and turning Miro into a tool teams can’t imagine working without. You’ll own the technical health of customer accounts, monitor platform engagement, deepen adoption, build internal champions, and drive the organizational change needed to make Miro a strategic part of how they innovate. You’ll partner with Customer Success Managers for Quarterly Business Reviews, translate platform data into actionable insights, and act as the strategic technical partner end-to-end for TAM customers. Requirements include 5+ years in enterprise SaaS consulting or similar, hands-on AI tooling and prompt engineering, strong API/integration fluency, a track record of scaling adoption and change across large organizations, and a proactive, ownership‑driven mindset.

The position is a newly created Technical Account Manager role in Miro’s Professional Services for EMEA, reporting to the EMEA + JAPAC lead, designed to be a strategic partner to enterprise TAM customers and share learnings across teams. You’ll pioneer delivering TAM services using Miro’s AI capabilities, guiding enterprises to redesign AI-driven workflows and build integrations with Miro’s REST APIs, WebSDK, and MCP to drive real business value. You’ll own the technical health of customer accounts, drive platform adoption, coach internal champions and Centers of Excellence, lead change management to make Miro a core part of innovation, and partner with Customer Success to run Quarterly Business Reviews that translate data into strategy and impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of scaling adoption and managing large-scale organizational change, and the ability to facilitate executive-level discussions using platform analytics. The role offers global benefits (equity, wellbeing, equipment allowance, and an L&D stipend) and reflects Miro’s diverse, inclusive culture, as the company continues to empower teams to create the next big thing across a broad, global user base.

You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, partnering with enterprise customers who pay for TAM services and collaborating with Product and Customer Success. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery, pioneering TAM delivery with Miro’s AI capabilities and feeding insights to the broader team. You’ll redesign and optimize AI-driven workflows across the full innovation cycle, support integrations with Miro’s REST APIs, WebSDK, and MCP, own the technical health of customer accounts, and build adoption by coaching internal champions and managing organizational change. You’ll work with CS to run Quarterly Business Reviews, turn platform data into strategic insights, and act as the strategic technical partner for TAM customers, owning outcomes end-to-end and anticipating needs. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on AI/tools experience, strong API/integration fluency, a track record of driving adoption and change at scale, data-informed decision making, and a proactive ownership mindset; benefits include equity, wellbeing, equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture at Miro.

- You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, with a mission to be strategic partners to enterprise TAM customers and collaborate with Product and Customer Success. - The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities, feeding these insights back to the team. - You’ll redesign AI-driven workflows across the full innovation cycle, support integrations via REST APIs, WebSDK, and MCP, own the technical health of accounts, build adoption, and lead change management including quarterly business reviews with Customer Success. - Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tooling and prompt engineering, strong API/integration fluency, a track record of driving platform adoption at scale, and the ability to facilitate executive-level discussions with data-driven insights. - The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging and collaboration at Miro.