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Zendesk is seeking a Machine Learning Engineering Manager to lead the AI Copilot team and deliver AI/ML-powered features at scale. The role involves guiding a team of ML engineers and scientists through the full project lifecycle, collaborating with ML/AI leadership to improve delivery and reliability, recruiting and mentoring staff, and fostering a diverse, inclusive, and growth-focused environment. Required qualifications include experience managing people across one or more teams on large, distributed internet-facing systems; a proven track record of delivering ML projects to production; exceptional written and verbal communication; strong prioritization and self-development; and a collaborative, ownership-driven work ethic. Preferred qualifications include prior experience delivering ML products or in ML operations (MLOps), familiarity with LLM evaluation and monitoring, and experience with SQL or DBT. The tech stack features Python and Ruby, AWS, PyTorch, Airflow and Metaflow, data stored in S3/RDS/MySQL/Snowflake, and deployment to Kubernetes using Docker, with heavy use of LLM technologies from multiple providers. The role supports a hybrid work model with some in-office time, and Zendesk emphasizes diversity, inclusion, equality, and accommodations, including AI-based screening as part of the selection process.

Zendesk is hiring a Staff Software Engineer for the AI Copilot team to deliver AI/ML powered features at scale and help customers build great relationships. The role involves collaborating with ML scientists and engineers, leading technical design discussions, building tooling for model experimentation and management, driving cross-team initiatives, and guiding scalable infrastructure with mentoring. Required qualifications include fluency in Python or Ruby, 7+ years of experience building and operating large-scale applications with technical leadership, experience with RESTful APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), and the ability to navigate ambiguity while fostering collaboration. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. Zendesk’s tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes with Docker, and heavy use of LLMs, and the role offers a hybrid work arrangement with some in-office time while emphasizing diversity, inclusion, and accommodations, and notes AI may be used to screen applications.

Zendesk aims to make Customer Experience better by serving 145,000 global brands and using ML/AI to automate repetitive tasks so CX teams can tackle more complex problems. As an engineer on the team, you’ll develop products with engineers and ML scientists, write clean code, tackle hard ML-related problems, contribute to technical design, resolve production issues, improve scalability, collaborate on workflows, and mentor colleagues. Requirements include at least 4 years building scalable software, proficiency in Ruby, Python, Java, or Scala (with openness to focusing on Ruby), an interest in ML and data engineering, AWS experience as a plus, and strong independent problem-solving skills. The tech stack includes Ruby/Python/Java/Go/React/NodeJS, AWS-hosted infrastructure, PyTorch and TensorFlow models, AWS Batch/EMR pipelines, data in S3/RDS/MySQL/Redis/Elasticsearch/Aurora, Kubernetes with Docker, Kafka, and logging/monitoring with Datadog and Sentry. The role is hybrid, based in Lisbon or Krakow with partial on-site time, and offers ownership and impact, growth opportunities, flexible hours, professional development funds, remote options, comprehensive benefits, and Zendesk’s commitment to diversity and accessibility.

Zendesk is hiring for Sales Development in the EMEA region to drive new business, build a high-potential talent pipeline, and deliver an outstanding customer experience in a fast-paced environment. The role includes being a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and existing Zendesk segments, and generating high-value pipeline across startups to enterprise customers. Candidates should have at least six months of sales experience, a passion for consultative/SaaS sales, strong communication, a self-starter, and fluency in English and Arabic, with a hybrid work arrangement requiring time in the Lisbon office. Zendesk emphasizes its hybrid work model and inclusive culture, notes that AI may be used to screen applicants, and affirms it is an equal opportunity employer with accommodations available for disabilities. The description frames Zendesk as the intelligent heart of customer experience and invites applicants to explore careers through its site, with in-office scheduling to be determined by the hiring manager.

Zendesk is hiring a Sales Development Representative to drive new business for its EMEA region and to serve as a launching point for a sales career within the company. The role involves being a key member of the sales team, handling a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing leads to AEs, while bringing creativity to a fast-paced, multicultural environment. Candidates should be fluent in Swedish or Danish with proficient English, have a passion for consultative sales, a “can do” mindset and excellent communication, and preferably some SaaS or business experience, with a hybrid work arrangement from Lisbon. The position emphasizes delivering an outstanding customer experience as part of a diverse Europe, Middle East and Africa team, with a requirement to work in the Lisbon office part of the week and remotely for the rest. Zendesk notes AI screening may be used in hiring, is an equal opportunity employer with diversity and inclusion commitments, and offers accommodations for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists for a newly formed, fast-growing team who will travel for training before transitioning to a hybrid schedule and become product experts to guide both new and existing customers through informed buying decisions. Responsibilities include handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and demos to show Zendesk’s value; representing the voice of the customer; meeting or exceeding SLAs, KPIs, and a shared revenue target, while surpassing weekly activity, pipeline, and revenue goals. Requirements include excellent written English and French, the ability to work with a global client base, 1+ years of sales experience (SaaS experience preferred), a strong passion for Zendesk technology with quick learning, outstanding organization and multitasking skills, and the ability to thrive in a fast-paced environment; in-office four days per week. The role uses a hybrid model with on-site time required part of the week, and specific in-office days determined by the hiring manager, combining collaboration with remote work. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in the evaluation process, and offers accommodations on request to applicants with disabilities.

The job is a Sales Development role in Zendesk’s EMEA sales team, focused on building the sales pipeline through outbound prospecting to startups, unicorns, and enterprise companies while delivering an outstanding customer experience. You will be a key team member driving regional strategy, managing a busy outbound pipeline, prospecting new accounts and divisions, and generating high-value pipeline with a creative, social-led approach. Requirements include native French and English fluency, at least 6 months in a sales-related role, interest in consultative SaaS sales, a proactive “can do” attitude, strong communication skills, and availability to work in a Lisbon hybrid model. Zendesk emphasizes a supportive culture with leadership and mentoring, flexible hybrid work, and a strong commitment to diversity, equity, inclusion, and accommodations for applicants with disabilities. They note that AI or automated screening may be used in evaluating applications and provide information on equal opportunity rights and accommodation requests.

The role is in Zendesk's EMEA Sales Development team, focusing on driving new business, handling a high volume of inbound leads in the CRM, and qualifying opportunities for Account Executives while delivering an outstanding customer experience. You will upsell and cross-sell before passing to AEs, bring creativity to processes, and aim to overachieve targets within a multicultural Europe, Middle East and Africa team. It's a career path with learning opportunities; requirements include English fluency, a second European language as a bonus, and either sales experience or a degree with a customer-centric, curious mindset; SaaS/business experience is a plus. The role is hybrid, with a Lisbon office component and remote work part of the week, and the in-office schedule is determined by the hiring manager to support collaboration and learning. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening as part of its process, and offers accommodations for applicants with disabilities.

Zendesk is seeking exceptional sales talent in the EMEA region for its Sales Development team to drive new business as part of its fast-growing customer support platform. The role involves managing a high volume of inbound leads in CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing off. Candidates should be creative, motivated to overachieve, be the face of the brand, deliver outstanding customer experiences, and thrive in a multicultural Europe, Middle East and Africa team while fostering a positive, energetic environment. Requirements include English fluency, a second European language as a bonus, a passion for consultative sales, and either prior experience or a degree-focused pathway, plus SaaS/business exposure, a customer-centric mindset, a can-do attitude, excellent communication, and a hybrid work arrangement with a Lisbon office and remote days. Zendesk emphasizes inclusion and fairness, notes that AI screening may be used in hiring, and provides accommodations for applicants with disabilities as part of its equal opportunity, diversity, equity, and inclusion commitments.

This is a Sales Development role in Zendesk’s EMEA team focused on driving the sales and talent pipeline, with training and clear career progression. Zendesk is a leading customer support platform experiencing rapid growth in EMEA and is seeking ambitious sales talent who thrive in a fast-paced, collaborative culture. You will be a key member of the sales team, driving new business, managing a busy outbound pipeline, prospecting into cold accounts and new divisions within existing customers, and generating high-value pipeline from startups to enterprise while delivering an outstanding customer experience. Requirements include at least 6 months of sales experience, a passion for consultative SaaS sales, strong written and verbal communication, English fluency, a bachelor’s or master’s degree (preferred), and the ability to work in a hybrid Lisbon model (office and remote). Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and provides accommodations upon request, with a hybrid work model that combines in-person office time with remote work.

Zendesk is hiring an ML Engineer II for the GenAI infrastructure within the AI/ML Platform team, focusing on LLM Proxy, evaluation frameworks, and orchestration tools to enable safe, scalable, developer-friendly AI systems. Your day-to-day includes developing Zendesk’s LLM Proxy for secure, cost-optimized access to multiple foundation models, building benchmarking and A/B testing frameworks, and constructing orchestration for multi-step, tool-using AI agents, while delivering well-tested production-ready code in collaboration with applied ML, product, and platform teams. Requirements include 2–4 years of hands-on experience building and deploying ML systems or infrastructure, familiarity with LLM applications or vector databases, cloud and container ecosystems (AWS/GCP/Azure, Kubernetes, Docker), Python plus another backend language, and knowledge of CI/CD, testing, and cross-functional collaboration. Preferred qualifications include experience building small-scale ML services or APIs, exposure to ML observability and evaluation frameworks, and understanding of prompt engineering or fine-tuning workflows for LLMs. The tech stack is Python-based on AWS with LLM vendors like OpenAI, Anthropic, Google, and Llama, with infra using Kubernetes, Docker, Kafka; Zendesk offers full project ownership, high impact, a passionate team, growth opportunities, flexible hours, professional development funds, hybrid/remote work, equipment choices, premium medical and life insurance, and a commitment to diversity, equal opportunity, AI screening policies, and accommodations as needed.

Zendesk’s AI/ML Platform powers AI-driven experiences for over 125,000 brands, and the Senior ML Engineer will lead GenAI infrastructure—including the internal research platform, LLM Proxy, A/B testing and evaluation tooling, and agentic workflow orchestration—to enable secure, cost-efficient, scalable ML across products. Daily responsibilities include building benchmarking frameworks for LLMs (A/B tests and offline evals), contributing to the LLM Proxy design for safe observable access to multiple foundation models, and partnering with applied ML, product, and platform teams to meet diverse use cases while ensuring observability, rate-limiting, and cost attribution. Requirements include 5+ years of production ML systems experience, familiarity with core ML infrastructure (model registries, feature stores, orchestration, serving), knowledge of LLM/GenAI platforms, experience with cloud providers and Kubernetes/Docker, and proficiency in at least one server-side language with solid CI/CD/testing skills. Preferred qualifications include experience with agentic automation and building tools that boost developer productivity and platform adoption across teams. The role offers full ownership and impact, a collaborative team, opportunities to learn and grow, and a hybrid work setup with part-time onsite presence, along with Zendesk’s commitment to diversity and inclusion and AI-driven screening in the hiring process.

This is a Sales Development role in Zendesk's EMEA team focused on driving the sales and talent pipeline, with a hybrid work arrangement that includes a Lisbon office. You will be a key member of the sales team, responsible for generating new business and executing regional strategy, managing a busy outbound pipeline, and delivering top-tier customer experience. You will prospect into both cold accounts and new groups within existing Zendesk customers, generating high-value pipeline from startups to unicorns and enterprise players. Candidates should be fluent in English and Arabic, have at least six months in a sales-related role, be customer-centric with a SaaS mindset, possess strong communication and a “can do” attitude, and have a bachelor’s or master’s degree preferable. Zendesk emphasizes strong leadership support and onboarding, flexibility between home and office, diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is hiring a Sales Development role for its EMEA business to drive new business, build a strong talent pipeline, and foster sales excellence in a fast-paced environment. You will manage a busy outbound pipeline, engage both cold accounts and new groups within existing Zendesk customers, and generate high-value pipeline across startups, unicorns, and enterprise organizations while delivering an outstanding customer experience. Requirements include native Polish, fluency in English, at least 6 months in a sales-related role, a passion for consultative SaaS sales, strong communication skills, a self-starter attitude, and a bachelor’s or master’s degree preferred, with availability for hybrid work in Lisbon. Zendesk provides a supportive culture with leadership development, a dedicated buddy, and the necessary tools, and the hybrid arrangement combines onsite office presence with remote work and a manager-determined in-office schedule. The company is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities upon request.

Zendesk's Enterprise Data & Analytics team is seeking a Senior Data Engineer to craft curated data products and develop data warehouse solutions in BigQuery/Snowflake using dbt, Airflow, and Terraform, establishing the foundation data layer as the single source of truth. In this role you will collaborate with business partners to gather requirements, design data models, implement an Enterprise Data Warehouse with SQL and dbt, and build ELT pipelines to support reliable reporting, while promoting engineering best practices and automating processes. Requirements include 5+ years of experience with complex data pipelines, strong data modeling/architecture, advanced SQL, Snowflake expertise, dbt experience, Python (primarily), API integrations, data governance, and root cause analysis; preferred qualifications include Snowflake administration, classic and modern data modeling, 3+ production-grade dbt projects, and expert Python skills. The data stack comprises ELT tools (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI tools (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions), with a hybrid work arrangement requiring some in-office days. Zendesk emphasizes a fair, inclusive workplace, may use AI in screening, and provides diversity, equity, and inclusion commitments along with accommodations for applicants with disabilities.

As a Senior Backend Engineer at Zendesk AI Agents, you'll collaborate with Product Management, AI/ML engineers, Frontend developers, and the broader tech team to deliver fast and reliable backend features. You'll work on Gen3, a goal-oriented, dynamic conversational AI system that can reason, plan, and adapt in real time, with the Self Service tribe aiming to eliminate onboarding bottlenecks and unify AI products across Zendesk. Key responsibilities include maintaining and developing components and services, architecting complex microservice-based applications, crafting high-traffic APIs, anticipating future use cases, and contributing to the backend chapter and cross-team tech initiatives while keeping up with industry trends. What you bring: robust coding skills, microservices architecture knowledge, ability to craft fast queries for large datasets, a proactive team-player mindset, mentoring and communication skills, regular testing and documentation, and experience with NodeJS (ES7), MongoDB, and TypeScript. Our tech stack includes TypeScript, MongoDB, Elasticsearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, Argocd, Grafana, and GitHub; the interview process is multi-step with a take-home technical challenge; the role is hybrid; Zendesk emphasizes diversity and inclusion and may use AI in screening, with reasonable accommodations available for applicants with disabilities.

Zendesk is hiring for a Sales Development role in EMEA, describing it as the start of an exciting sales career that focuses on building a high-potential talent pipeline and coaching for sales excellence to drive new business. The role requires you to be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new segments, and generating high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience, including via social tools. Candidates should have at least six months’ sales experience, a passion for consultative SaaS sales, strong business sense, a winner/self-starter attitude, excellent communication skills, and a bachelor’s or master’s degree preferred, with English fluency and a Lisbon-based hybrid work arrangement. Zendesk offers a supportive environment with a leadership team, a dedicated onboarding buddy, and flexibility to work from home or office, plus tools and allowances; the company notes that AI may be used to screen applications and remains an equal opportunity employer committed to diversity, inclusion, and accommodations. The job description frames Zendesk as the intelligent heart of customer experience, a company powering billions of conversations, and emphasizes a fulfilling, inclusive employee experience with a hybrid model designed to foster connection, collaboration, and learning.

The Technical Account Manager (TAM) at Zendesk acts as an extension of the customer, guiding and providing methodologies for implementation by focusing on use-cases, configurations, and integrations rather than executing implementations. The role is hybrid, offering remote work with in-office presence once per week to enjoy office perks. Day-to-day duties include establishing relationships across CX teams, documenting the customer’s CX ecosystem, delivering demos and best practices, leading the Premier Enterprise adoption with a customer roadmap, and coordinating with Zendesk resources and product teams to ensure quick issue resolution and proactive feedback. Candidates should have Zendesk product knowledge, 7+ years of technical experience in enterprise environments, strong communication skills, SaaS/API experience, and a proven ability to collaborate in a matrix organization and engage stakeholders up to C-suite levels. Zendesk emphasizes a friendly, inclusive culture with long-term career growth and benefits, is an equal opportunity employer with commitments to diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk aims to improve customer experience for over 125,000 brands, and as a Senior ML Engineer you’ll develop scalable ML/AI products with researchers and engineers to automate repetitive work and empower customers. Your daily work includes writing robust production-grade code for ML features (like intent detection, sentiment analysis, and intelligent agent routing) and designing scalable pipelines to process large volumes of text, including real-time conversations. You’ll collaborate with ML scientists and product teams to productionize new models and LLM-powered services, lead technical design and code reviews, and advance MLOps with CI/CD, model versioning, monitoring, and observability. Key challenges include enriching conversations with language detection and sentiment, automating interactions and routing at scale across languages, conducting large-scale A/B testing and evaluation, extending retrieval/information extraction platforms, and serving large ML/LLM models with fairness and compliance considerations. The role requires strong Python software engineering, experience with Spark/AWS Batch/Airflow, SQL and distributed data modeling, MLOps, cloud (AWS preferred) with Kubernetes/Docker, and NLP/LLM libraries; hybrid in-office per week; and notes about AI screening, equal opportunity, diversity & accommodations along with the stated tech stack (Python & Ruby, AWS, PyTorch, AWS Batch/MetaFlow, S3/RDS/Redis/ElasticSearch/Snowflake/Aurora, Kubernetes/Docker, Kafka).

Zendesk is hiring a Sales Development role in the EMEA region, positioned as part of the sales and talent pipeline and a potential launchpad for a career in sales within a fast-growing customer support platform. Responsibilities include being a core member of the sales team to drive new business, managing a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before passing deals to AEs, while fostering a creative, customer-focused, multicultural team environment. The role requires fluency in Italian and English, a passion for consultative sales, and a background in SaaS sales or business experience with a customer-centric mindset, along with a can-do attitude and excellent written and verbal communication, plus a weekly hybrid schedule with Lisbon office and remote work. The hybrid arrangement emphasizes onsite collaboration for part of the week to enable connection, learning, and celebration, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes fairness and inclusion as an equal opportunity employer, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is looking for a seasoned Senior Product Manager to join their Contact Center Product Team, where they will drive product strategy and execution for AI-powered products. This role involves collaborating with cross-functional teams to develop user-centric solutions, oversee product aspects, and communicate effectively with leadership on product vision and performance. The ideal candidate will have a strong background in technical product management, excellent communication skills, and the ability to analyze data to inform decisions. Duties include defining product strategies, managing Agile development processes, conducting market research, and prioritizing features based on customer needs. Zendesk emphasizes diversity and inclusion in hiring practices and offers a hybrid work environment that combines in-office and remote work.

The job involves collaborating with regional and partner teams to manage a pipeline of partner-sourced opportunities and support marketing campaigns. Candidates should have experience with SaaS models, strong critical thinking skills, and a proactive attitude. Responsibilities include managing sales and recruitment pipelines, supporting existing partners, and facilitating communications between partners and Zendesk sales teams. The position requires at least two years of experience in software sales, excellent communication skills, and proficiency with software applications. This hybrid role allows flexibility for remote work while fostering in-person collaboration, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Staff ML Engineer to enhance its AI/ML Platform, integral to improving customer experience for over 125,000 brands. The role involves developing GenAI infrastructure, including components like LLM Proxy and A/B Testing tools, while ensuring alignment with the company's strategic goals. Candidates should have over seven years of experience in ML model development and deployment, familiarity with MLOps, and a deep understanding of LLM systems. Ideal qualifications include experience in automating processes using AI technologies and a commitment to fostering inclusivity and technical excellence within the team. Zendesk offers a flexible hybrid work environment, professional development opportunities, and a focus on diversity and inclusion.

Zendesk is seeking a Global Engagement Manager to work from either Portugal or Poland, who will act as a reliable presence for customers while gathering business requirements and implementing tailored solutions. The role involves collaborating with various stakeholders, managing project outcomes, and driving customer engagement plans to ensure high service delivery standards. Successful candidates should possess experience in delivering support services, specifically in CCaaS environments, and demonstrate strong leadership and communication skills. The position also includes overseeing project delivery, managing client relationships, and contributing to best practices within the organization. Zendesk promotes a flexible hybrid work model, allowing employees to balance in-office collaboration with remote work while fostering a diverse and inclusive workplace.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.

The job description for a position at Zendesk highlights a hybrid work model that balances on-site collaboration with remote flexibility, determined by the hiring manager. Zendesk's software aims to simplify customer service interactions, powering numerous conversations for recognizable brands. The company promotes an inclusive work environment and values diversity, ensuring that all applicants receive fair consideration without discrimination based on various characteristics. AI and automated systems may be used for screening applications in compliance with company policies and relevant laws. Zendesk is committed to accommodating applicants with disabilities and encourages those needing assistance to reach out for support.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes quickly using Zendesk's Advanced AI Agents. This position requires collaboration with customers at all organizational levels to drive AI adoption and ensure they derive maximum value from their investments. The role includes proactive customer management, close work with Customer Success teams, and fostering strong relationships to accelerate growth. Responsibilities involve becoming an expert on Zendesk AI solutions, delivering excellent customer experiences, and advocating for client needs within the Zendesk ecosystem. Candidates are expected to have at least 5 years of relevant experience, fluency in both English and Spanish, and strong interpersonal and communication skills to effectively influence stakeholders across various functions.

Zendesk is expanding its EMEA Sales Development team, seeking exceptional sales talent to drive new business and enhance its growth. The role offers a robust training ground for individuals to cultivate their sales skills and embark on a fulfilling career in consultative sales. Candidates should possess at least six months of sales experience, a passion for customer-centric solutions, excellent communication skills, and preferably a bachelor's or master's degree. Zendesk values a flexible hybrid work model, allowing team members to work part-time remotely while benefiting from office collaboration. The company is committed to diversity and inclusion, and applicants are informed that AI may be utilized in the screening process for this position.

Zendesk is seeking exceptional talent for its Sales Development team, which is crucial for driving new business growth across the EMEA region. The position offers an opportunity to enhance sales skills in a supportive environment, fostering career progression while embodying the company's unique culture. Candidates should have a minimum of six months of sales experience, a passion for consultative sales, and a proactive approach to achieving targets. The role involves managing an outbound pipeline, generating leads, and providing excellent customer experiences, all while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities.

Zendesk is seeking exceptional sales talent for its Sales Development team in EMEA, which serves as the foundation for sales excellence within the company. The role focuses on driving new business and delivering outstanding customer experiences while actively prospecting new leads. Candidates should be native German speakers, fluent in English, and have at least six months of sales experience, preferably in a SaaS environment. Zendesk offers a supportive hybrid working model that allows for both onsite collaboration and remote work flexibility. The company is committed to fostering a diverse and inclusive workplace and provides various resources, including leadership support and necessary technology, for employee success.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

The Senior Services Consultant at Zendesk is responsible for leading the technical delivery for customers, overseeing the implementation process from initial requirements to go-live. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training. Candidates should have over three years of customer-facing experience, hands-on skills in cloud-based solutions, and programming knowledge, particularly with AWS services and Python. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and emphasizes diversity and inclusion. The company is committed to providing reasonable accommodations for applicants with disabilities and maintains equal opportunity employment practices.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

The AI Specialist, Customer Success at Zendesk is a vital role focused on facilitating customers' success by maximizing their investment in Zendesk's Advanced AI Agents. This position involves engaging with various levels of clients, from executives to operational teams, to drive the adoption of AI solutions, ensuring customers achieve measurable business outcomes quickly. Key responsibilities include proactive customer health management, collaborative initiatives with internal teams, and maintaining strong client relationships. Specialists are also expected to deliver exceptional customer experiences and act as advocates for clients within Zendesk's ecosystem. Candidates should have extensive experience in customer success roles, proficiency in both English and French, and a solid understanding of AI technologies to effectively communicate value to diverse stakeholders.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.