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Zendesk is seeking a experienced Staff Backend Engineer specializing in Ruby to join their full-stack team in Krakow, which is integral to their ticketing system used by numerous customer support agents. The role involves collaborating with designers, developers, and product managers to deliver high-quality projects while maintaining security and user experience. Candidates should possess over eight years of experience in software development, with a strong background in Ruby on Rails and an understanding of distributed computing. Zendesk promotes a culture of collaboration, innovation, and continuous improvement, prioritizing mentorship and teamwork among engineers. This position offers a hybrid work environment, competitive salary, and opportunities for professional growth within a dynamic organization dedicated to customer service solutions.

Zendesk is seeking a Security Risk Analyst for its Governance, Risk, and Compliance (GRC) team to enhance the security and trustworthiness of its customer engagement software. The role involves managing risks, communicating findings to stakeholders, and developing information security policies and standards. Candidates should possess a degree in a related field and experience in security compliance or IT audit, along with knowledge of NIST and cloud security concepts. Zendesk promotes a hybrid work model and is committed to diversity and inclusion in the workplace. The annualized salary range for this position in Poland is between zł127,000 and zł191,000, with additional benefits potentially available.

Zendesk is seeking a Director of Product Design to lead design efforts in their Omnichannel Contact Center and Workforce Management areas, focusing on creating customer-centric and impactful solutions. The role involves providing strategic direction and supporting design teams, fostering a high-performing and inclusive culture. Key responsibilities include developing design strategies, collaborating with executive leaders, and driving innovation within the organization. Candidates should have a solid background in defining design strategies that influence business outcomes, exceptional communication skills, and experience leading sizeable teams. The position is hybrid, requiring some in-office presence, and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for a Senior Business Systems Analyst (BSA) to enhance platform product delivery within the Engineering and Integration Shared Services team, which is essential to the company's technology and operational strategy. The role involves working on business-critical applications and ensuring that business requirements are accurately communicated between users, engineering, and QA teams. Candidates should have over five years of relevant experience, an understanding of SaaS platforms, expertise in Agile methodologies, and strong analytical skills. Responsibilities include managing a project portfolio, leading requirements gathering, and ensuring quality assurance before deployment. The position also requires mentoring junior team members and involves a hybrid working model, requiring in-office attendance three days a week.

Zendesk is looking for a Platform Product Manager to lead product delivery and achieve strategic outcomes for the Engineering and Integration Shared Services (EISS) team. The role involves managing the product backlog for critical applications, collaborating with various teams, and ensuring product initiatives align with business objectives and customer needs. Candidates should have a background in Computer Science or related fields, at least five years of product management experience, and strong analytical and communication skills. The position requires a deep understanding of platform engineering and Agile practices, along with the ability to prioritize features effectively. Additionally, Zendesk promotes diversity and inclusion in the workplace and offers a hybrid working model while providing a competitive salary range for the role.

Zendesk is seeking a Senior DevOps Engineer for its Deploy team, focusing on enhancing deployment tools and infrastructure for over 1,000 engineers. The mission is to simplify deployment processes, ensuring that engineering teams can release software with confidence, leveraging AI for automation and reliability. Key responsibilities include building and managing deployment infrastructure, defining best practices, developing Kubernetes automation, and monitoring system reliability. Candidates should have strong DevOps experience, knowledge of container technologies like Kubernetes, coding skills, and familiarity with automation tools. Zendesk offers a flexible hybrid work model, opportunities for professional growth, and comprehensive benefits, in addition to a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Group Product Manager to enhance their analytics tool, Zendesk Explore, which serves a large customer base with complex reporting capabilities. The role involves leading a team of Product Managers, driving product development, and collaborating with global teams to meet customer needs. Candidates should have extensive experience in API, data, analytics, and people management, along with the ability to innovate and exceed customer expectations. The position is based in Krakow, offering a hybrid work model that combines in-office collaboration with remote flexibility. As an equal opportunity employer, Zendesk is committed to fostering diversity and inclusion in the workplace.

Zendesk is seeking a Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that support billions of user interactions daily. The role includes building and managing a proxy tier, overseeing a global CDN platform, and collaborating with experienced engineers to enhance user experiences. Candidates should bring over five years of experience in DevOps roles and knowledge of edge-related technologies, along with hands-on expertise with Linux, Docker, Kubernetes, and AWS. Preferred qualifications include strong problem-solving skills, documentation abilities, and familiarity with modern SaaS applications and observability tools. The position offers a hybrid work model and a competitive salary range, reflecting Zendesk's commitment to inclusivity and diversity in the workplace.

Zendesk is seeking a Senior Product Manager for its Observability team, focusing on ensuring customer trust through reliability and availability of products in the EMEA region. This role involves building tools and strategies for observability, influencing engineering priorities, and enhancing customer experiences. The ideal candidate will have over three years of product or engineering leadership experience, specifically in observability and site reliability engineering, along with strong problem-solving skills. Preferred qualifications include the ability to lead amidst uncertainty, make data-driven decisions, and promote a supportive developer community. Zendesk emphasizes a hybrid work environment, promoting collaboration while allowing remote flexibility, and values diversity and inclusion in its hiring practices.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing system that facilitates communication among administrators, agents, and end users. The role involves collaborating with design teams and developers to deliver high-quality projects, address user issues, and implement new features, while ensuring the platform remains flexible and secure. Candidates should have over four years of experience in software development, with proficiency in Ruby/RoR, React, and understanding of scalable systems, while also showing a commitment to teamwork and continuous improvement. Zendesk promotes a culture of collaboration, innovation, and flexibility, offering a hybrid working model and a comprehensive benefits package. The position offers opportunities for personal and career growth, working with a talented team to solve complex engineering challenges.

The job description details the role of a Technical Architect at Zendesk, who is responsible for developing technical solutions tailored to customers' unique business needs. The architect will collaborate with a professional services team, engaging with clients to understand their functional and technical requirements while providing design leadership and documentation. Key responsibilities include conducting design sessions, producing technical documents, supporting development, conducting training, and maintaining communication with project managers. Candidates should have at least three years of related experience, technical knowledge, and proficiency in backend and frontend programming languages. The position is primarily remote, with opportunities for in-office collaboration, and the salary range for this role in Poland is zł157,000.00 to zł235,000.00.

Zendesk is seeking a Payroll Analyst for its Kraków, Poland office, offering a hybrid and full-time role focused on timely and precise payroll operations. Key responsibilities include managing payroll across EMEA, preparing month-end payroll activities, maintaining records, addressing employee inquiries, handling year-end activities, and identifying process improvements. Candidates should possess 1-2 years of experience in accounting or finance, along with 3-4 years in payroll; qualifications in payroll and advanced Excel skills are preferred. Zendesk promotes a collaborative and dynamic work environment, valuing contributions and encouraging professional growth. The company prioritizes diversity and inclusion, welcomes applications regardless of background, and offers a competitive annual salary range.

Zendesk is seeking a Senior Analyst in Product Analytics to analyze customer behavior and support strategic decisions for product development and market strategies. The role involves identifying customer needs through data analysis, tracking product consumption trends, and collaborating with engineering teams to ensure data consistency across the company. Candidates should have a background in quantitative fields, strong SQL knowledge, and experience with data visualization tools like Tableau or Looker. The position offers a salary range of zł146,000.00 to zł220,000.00, with the possibility of bonuses and benefits. This hybrid role requires some in-office attendance and promotes diversity and inclusion within the workplace.

Zendesk is seeking an Engineering Manager to lead a full-stack team responsible for enhancing its ticketing systems, ensuring effective communication for admins, agents, and end-users. The role involves shaping the technical vision, driving product innovation, and maintaining a platform that is secure, scalable, and reliable for enterprise customers. The ideal candidate should have over five years of software engineering experience, strong leadership abilities, and expertise in backend technologies like Ruby on Rails, alongside familiarity with modern frontend technologies. The position requires attending the office in Kraków, Poland, for part of the week, supporting a hybrid work culture aimed at balancing in-person collaboration with remote flexibility. Zendesk fosters a collaborative environment focused on growth, career development, and inclusivity, aligning with its commitment to diversity in the workplace.

Zendesk is seeking a Software Engineer to enhance its Edge services that support over 100,000 customers. The role involves designing, implementing, and improving backend systems to ensure reliable performance and user experience across its services. Candidates should have experience with Go or similar programming languages, as well as familiarity with containerization technologies like Docker and Kubernetes. Zendesk offers a hybrid work environment, competitive benefits, and prioritizes diversity and inclusion in its hiring practices. The salary range for this position in Poland is between zł164,000.00 and zł246,000.00, with additional potential bonuses and incentives.

Zendesk is seeking a Senior Software Engineer to enhance their Edge services, which support over 100,000 customers and handle billions of daily requests. The role involves shipping production code, designing Edge architecture components, increasing platform efficiency, and collaborating across teams to improve system reliability. Candidates should have over three years of experience in software engineering for high-traffic, distributed systems, proficiency in a high-level programming language like Go, and a deep understanding of network protocols and caching solutions. Preferred qualifications include experience with Docker, Kubernetes, and observability tools, along with skills in using CI/CD technologies. Zendesk emphasizes a balanced work-life environment, competitive benefits, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków who will report to the Director of Product Strategy and Operations. The role involves supporting data-informed decision-making, enhancing strategic planning, and facilitating product communications to ensure alignment across teams. Key responsibilities include collaborating with Product Managers, managing customer feedback, supporting roadmap planning, and improving processes within the product development lifecycle. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. The position offers a hybrid work model, allowing flexibility while requiring some in-office attendance, with a competitive annual salary range specified.

The Zendesk Professional Services team is seeking a Services Consultant to help customers align their business needs with Zendesk solutions. This role requires strong communication and relationship-building skills, with an emphasis on translating business requirements into effective technical solutions. Responsibilities include understanding customer requirements, driving engagements, producing documentation, and collaborating with project teams to design and configure Zendesk platforms. Ideal candidates should have at least one year of consulting experience, proficiency in customer service processes, and a passion for technology, along with project management skills. The position offers a hybrid work model, flexibility in remote work, and an annual salary range in Poland of zł122,000.00 to zł184,000.00.

Zendesk is seeking a Staff Software Engineer to join their Cracow email team, responsible for innovating and enhancing their global email platform that supports millions of emails daily. The engineer will play a key role in reimagining Zendesk’s internal platform offerings, particularly focused on the architecture of the inbound email system. Responsibilities include developing scalable services using Ruby on Rails and React/JavaScript, making strategic technical decisions, and collaborating with various teams on high-impact projects. Candidates should have strong experience with backend systems, familiarity with databases, and modern CI/CD practices, along with excellent communication skills. The position offers a competitive salary, opportunities for career growth, and the flexibility of a hybrid work environment.

Zendesk is seeking a Principal Product Manager for API Governance in Poland, aimed at enhancing their software's security and API functionality to improve customer experiences. The role involves creating a centralized API for both internal and external users, focusing on aspects like security, transparency, and user-friendliness. Successful candidates should have over eight years of product management experience, particularly in SaaS, along with excellent analytical and leadership skills. Key responsibilities include managing API documentation, defining standards, developing usage dashboards, and implementing policies that ensure scalability and security. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Product Designer to join their AI agents team, focusing on enhancing their AI automation platform for improving customer experience. The role involves collaborating with cross-functional teams, particularly in Poland, Germany, and Portugal, to design user-friendly interactions and actionable analytics for conversational AI agents. Candidates should have over five years of experience in designing SaaS applications, with a strong portfolio showcasing previous work, especially in generative AI and data-driven experiences. The position offers a flexible work schedule, opportunities for collaboration and learning, and the chance to make a significant impact in the growing AI customer service space. Zendesk promotes diversity and inclusion and welcomes applicants from various backgrounds.

The job position involves working as part of the Foundation Secure team at Zendesk, focusing on cloud security engineering within Amazon Web Services (AWS). The role emphasizes proactive engineering to build secure cloud environments, develop self-service tools, and streamline identity management across various applications. Responsibilities include maintaining AWS security standards, developing zero-trust SSH infrastructure, and collaborating with security teams to address potential threats. Candidates are expected to have at least two years of experience with AWS services, programming, and container architectures, while preferences include familiarity with infrastructure-as-code tools and specific programming languages. The position offers a hybrid work model, competitive salary, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a dedicated DevOps engineer to enhance its Voice products team, focusing on functionality and integrations. The role involves building and monitoring scalable infrastructure on AWS, collaborating on product development, improving CI/CD pipelines, and driving security and compliance initiatives. Candidates should have over five years of DevOps experience, particularly with AWS, and possess strong problem-solving and communication skills, along with hands-on experience in CI/CD and infrastructure-as-code practices. The company promotes a hybrid working model, allowing flexible remote work while encouraging in-office collaboration. Zendesk is committed to diversity and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

The job description outlines the role of Zendesk AI Service Consultants, who are crucial in the onboarding phase, ensuring that the customer's experience aligns with expectations set during the sales process. These consultants work within the Professional Services function, helping customers implement Zendesk products by clarifying objectives, defining project scopes, and guiding clients through the onboarding journey. Key responsibilities include product expertise, leading customer implementations, providing recommendations for AI solutions, and developing best practices for conversational design. The desired qualifications for candidates include experience in customer experience automation, understanding of CRM systems, strong project management skills, and excellent communication abilities. The position operates in a hybrid work environment, with flexibility in the office schedule, and the salary range for this role in Poland is set between zł159,000.00 and zł239,000.00.

Zendesk is seeking an Engineering Manager for its Contact Center product development team, who will oversee and develop teams of engineers. The role involves guiding engineers to create innovative software, providing feedback and support for professional growth, and fostering an inclusive work environment. Key responsibilities include identifying and resolving issues, collaborating with product partners on priorities, and contributing to technical discussions for future goals. Candidates should have several years of management experience, a strong understanding of software development and agile practices, and the ability to handle challenges with mindfulness. The position offers a hybrid work model, an annual salary range of zł297,000 to zł445,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a dedicated software engineer to enhance its Voice product offerings, focusing on delivering high-quality software that meets customer needs. The role involves collaboration with team members, participation in all development stages, and a commitment to clean coding practices, as well as troubleshooting and support efforts. Candidates should have familiarity with JavaScript (React) and either Ruby/Rails or Golang, along with good communication skills and a spirit of collaboration. The tech stack primarily includes Ruby/Rails for the backend, React JS for the frontend, and utilizes tools such as MySQL, Redis, and AWS for infrastructure. Zendesk emphasizes a hybrid work environment, promoting in-person collaboration while providing flexibility for remote work, and is committed to diversity and inclusion in their hiring practices.

Zendesk is seeking a software engineer for its Contact Center team to enhance the functionality of its Voice products, which require robustness and scalability. The role involves providing technical vision and mentorship, designing scalable solutions, guiding engineering best practices, and collaborating across teams. The candidate should have substantial experience in distributed systems, expertise in Ruby/Rails or Golang, and strong leadership and communication skills. The tech stack includes Ruby/Rails for the backend and React for the frontend, with AWS as the primary infrastructure. Zendesk promotes a hybrid work environment and is committed to fostering diversity, equity, and inclusion in its workplace.

Zendesk is seeking a DevOps engineer for its Contact Center team, particularly focusing on enhancing Voice products, which require robust and scalable real-time application management. The role emphasizes collaboration, agile processes, and high-quality software delivery, with responsibilities including building scalable infrastructure on AWS, improving CI/CD pipelines, and contributing to security initiatives. Candidates should have 2-4 years of DevOps experience, proficiency in AWS, and familiarity with Ruby or Go, alongside strong problem-solving and communication skills. The position offers a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk promotes a diverse and inclusive workplace and offers competitive salaries and benefits, commensurate with experience.

Zendesk is looking for a Senior Staff Data Engineer to join its Data Platform team, which focuses on building a globally distributed system using cloud technologies like AWS and Snowflake to enhance customer interaction insights for over 170,000 businesses. The role involves developing foundation data services, including reporting and analytics, and requires collaboration with team members to deliver high-quality software on time. Candidates should have more than 8 years of experience in software development or data engineering, including experience with Snowflake, Java, Python, and scalable data platforms. Familiarity with cloud technologies, data modeling, and tools such as Kafka, Spark, and Airflow is also preferred. Zendesk promotes a hybrid work model, allowing flexible remote work along with required in-office attendance, and is committed to fostering a diverse and inclusive workplace.

Zendesk is hiring a Staff Data Engineer for its Data Platform team, responsible for building advanced cloud-based data systems using Amazon Web Services and Snowflake. The role involves developing key components of the foundation data services platform, focusing on next-generation reporting and analytics. Candidates need at least four years of data engineering experience, proficiency in programming languages like Java and Python, and familiarity with cloud technologies. Responsibilities include writing and testing code, improving data pipelines, mentoring team members, and solving complex problems. The position offers a salary range of zł278,000 to zł418,000 and a hybrid work environment, allowing flexibility for remote work while encouraging in-office collaboration.