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Zendesk is seeking a Customer Success Strategy and Operations Manager to enhance customer value, adoption, and retention through scalable processes, automation, and tooling. The role involves designing and optimizing workflows to improve operational consistency and customer engagement, working closely with various teams such as Customer Success, SalesOps, and Product. Key responsibilities include setting strategies for tools like Gainsight, analyzing data trends for customer satisfaction, and creating actionable dashboards and reports. Ideal candidates should have over five years of relevant experience, strong collaboration skills, and familiarity with industry tools. The position offers a hybrid work environment, combining in-office and remote work to foster connection and collaboration.

Zendesk is looking for a Staff Data & Analytics Analyst to join their Zendesk Analytics Prototyping (ZAP) team, focusing on AI analytics that measure the value AI agents provide to customers. The role involves quantifying AI-driven efficiency, crafting clear narratives from complex analyses, and requires strong SQL skills, an analytical mindset, and the ability to communicate insights effectively. The candidate will collaborate with internal stakeholders, analyze customer interaction trends, and generate metrics to support business strategies. Required qualifications include a Bachelor's degree (Master's preferred), 7+ years of data analysis experience, and expertise in SQL, Python, and advanced statistical modeling. Preferred qualifications include familiarity with Lean/6 Sigma principles, AI or machine learning experience, and knowledge of big data technologies.

Zendesk is looking for a Senior Staff Snowflake Database Architect to join their "Zendesk Analytics Prototyping" (ZAP) team, which focuses on enhancing the company's business intelligence framework through AI-driven insights and metrics. The role focuses on designing and optimizing the OLAP product data domain using Snowflake, collaborating with various teams to create scalable solutions for internal and external analytics. Responsibilities include maintaining OLAP data models, ensuring data governance and quality, and adopting new Snowflake capabilities to drive cloud data innovation. Candidates should have at least eight years of experience in data engineering, specialize in Snowflake architecture, and possess strong skills in OLAP modeling and data governance. Zendesk promotes a hybrid work model and is committed to fostering an inclusive and diverse workplace.

Zendesk is seeking a motivated designer to join its international Garden Design Systems team, which focuses on enhancing customer experiences driven by AI. The ideal candidate should have 2-4 years of professional design experience, a strong grasp of UI patterns, and a commitment to accessibility and localization. Key responsibilities include contributing to the growth of the design system, documenting component usage, collaborating with cross-functional teams, and maintaining design documentation. Preferred qualifications include design systems experience, alongside skills in motion design and a remote-first work environment. Zendesk emphasizes a hybrid working model that fosters collaboration and inclusivity while accommodating diverse employee backgrounds and experiences.

Zendesk is seeking a Senior Program Manager to enhance customer experience through their software solutions. The role involves collaborating with Product Management and Engineering teams to execute a roadmap for a scalable customer and employee service system, and working closely with the AI Reporting and Analytics team to solve cross-functional issues. Responsibilities include leading company-wide programs, managing quarterly planning, tracking risks, and maintaining regular status updates, while fostering positive team relationships. Candidates should have experience in software program management, a strong grasp of AI and data analytics, as well as familiarity with technical project management tools and agile methodologies. Zendesk promotes a hybrid work environment that encourages both in-person collaboration and remote flexibility, and values diversity and inclusion in the workplace.

Zendesk is seeking a Technical Support Engineer to join their team, focusing on delivering exceptional technical guidance through various communication channels. The ideal candidate will have extensive experience in supporting enterprise software, troubleshooting complex SaaS solutions, and possess a strong knowledge of technologies like HTML, JavaScript, and RESTful APIs. Responsibilities include managing customer issues, communicating effectively, and fostering relationships across teams while prioritizing tasks. The role offers a hybrid work environment, requiring attendance at the local office part-time while allowing for remote work flexibility. Zendesk emphasizes diversity and inclusion in their hiring process and aims to provide a fulfilling workplace for all employees.