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- GitLab is an intelligent DevSecOps orchestration platform trusted by more than half of the Fortune 100 and 50 million users, embedding AI as a core productivity multiplier and fostering a high-performance, inclusive culture. - The Engineering Manager role leads the SSCS Add-On backend team, building capabilities like Dependency Firewall, Build Provenance, Malicious Package detection, and Artifact Signing, and serves as a founding management role shaping team operating rhythms and enterprise delivery. - You’ll own engineering delivery for GA milestones, align scope and dependencies with the Staff Backend Engineer and Product Manager, and work with Talent Acquisition to source and grow the team while maintaining regular 1:1s, performance reviews, and career development. - You’ll also drive engineering quality through cycle time, defect rates, test coverage, risk management, quarterly planning, and cross-functional communication, including headcount planning with Finance as the team scales. - The SSCS Add-On team operates asynchronously within GitLab’s Software Supply Chain Security stage; GitLab supports remote employees with benefits, equity, and a strong commitment to equal opportunity, with recruitment privacy and location-based guidelines.

GitLab is the intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, security and compliance, and digital transformation, with over 50 million registered users and more than half of the Fortune 100 trusting GitLab, and it embeds AI as a core productivity multiplier in daily workflows. The role is Technical Program Manager in GitLab’s R&D organization, leading cross-functional programs across multiple product stages and engineering teams in an all-remote, asynchronous environment. You’ll lead 1–3 strategic technical programs at a time, align goals and milestones with stakeholders, own end-to-end planning and delivery, drive asynchronous collaboration via GitLab issues, epics, and handbook updates, identify and resolve blockers, and report program health with metrics. Requirements include experience in technical program management or related roles, understanding of the software development lifecycle and Agile, ability to coordinate across teams, strong written communication for remote collaboration, independence, comfort with ambiguity, familiarity with DevOps/CI/CD or GitLab, and a willingness to learn. The team is a small cross-functional TPM group within R&D focused on clarity and predictable delivery using handbook-first, async practices; GitLab supports remote work with benefits, growth opportunities, and inclusive hiring practices, along with country/location guidelines and a Recruitment Privacy Policy.

GitLab promotes itself as the intelligent orchestration platform for DevSecOps, emphasizes AI as a core productivity multiplier across its workforce, and cites broad trust from over 50 million users and many Fortune 100 companies. The role is Staff Backend Engineer (grade 8) on the Fulfillment Workflow Monitoring (Catch All) team within Observability, Monitoring, and Integrations, a greenfield group building telemetry, detection, and reconciliation tooling for monetization that identify revenue- or customer-impacting anomalies before they occur. Responsibilities include designing, building, and operating observability for the Monetization stack (metrics, logs, traces), implementing automated detection for billing and data anomalies, developing data integrity checks and reconciliation across usage and billing pipelines, defining SLOs/SLIs, incident response, and exploring AI/ML to accelerate resolution. Requirements include professional Ruby on Rails experience (e.g., CustomersDot), site reliability/observability expertise, ability to set technical direction and mentor others, familiarity with Prometheus, Grafana, and OpenTelemetry, exposure to data stores like ClickHouse and event pipelines such as NATS JetStream, and Python or experience with Zuora/Salesforce is a plus. The Observability, Monitoring, and Integrations team is part of GitLab's Monetization group, collaborates across Sales, Finance, IT, Support, and other partners, supports remote asynchronous work, and GitLab maintains equal opportunity employment with comprehensive benefits and global, location-flexible hiring guidelines.

GitLab is an AI-powered DevSecOps platform that helps organizations boost developer productivity, security, and digital transformation, trusted by over 50 million users and many Fortune 100 companies. The company embraces AI as a core productivity multiplier and requires all team members to incorporate AI into daily workflows, while fostering a high-performance, inclusive culture. The Staff Frontend Engineer role on the Core DevOps team provides technical leadership across multiple teams, delivering large frontend initiatives and shaping frontend architecture for a global platform, including AI-assisted workflows. You’ll drive frontend platform and design system strategy, modernize architecture toward modular, reusable systems, set standards for testing, accessibility, security, performance, and maintainability, and mentor engineers. Requirements include sustained technical leadership and deep frontend experience, experience with modular frontend architectures and design systems, the ability to align without formal authority, and a remote, worldwide role with an equal opportunity employer policy and comprehensive benefits.

GitLab is the intelligent orchestration platform for DevSecOps that aims to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with over 50 million users and Fortune 100 trust, and AI is treated as a core productivity multiplier across teams. The company promotes a high-performance, values-driven culture where careers accelerate, innovation flourishes, every voice is valued, and collaboration with industry leaders happens in a fully remote, globally distributed environment. The Staff Data Analyst in Support Engineering will turn raw data into actionable insights, design dashboards and data models, lead analytics on AI adoption and ROI, and promote data innovation through thoughtful experimentation and solving complex problems to improve customer outcomes. Requirements include experience as a BI/analytics professional in SaaS/tech, strong SQL, dashboarding in tools like Zendesk Explore/Tableau/Looker, the ability to translate ambiguous business questions, and the capacity to work independently across time zones, with AI/LLM experience considered a plus. The role sits within an all-remote Support Engineering team, and GitLab offers benefits such as PTO, equity, a growth fund, parental leave, along with a strong commitment to equal opportunity and a transparent policy framework including location considerations and recruitment/privacy guidelines.

GitLab is an intelligent DevSecOps orchestration platform used by over 50 million registered users and trusted by more than half of the Fortune 100, with a focus on AI-enabled productivity and a remote-first culture. The Staff Backend Engineer role provides technical leadership across multiple teams, driving modular architecture, platform standards, and a roadmap that enables faster shipping without sacrificing security, reliability, or operability. You’ll own cross-cutting backend initiatives, modernize monoliths toward modular and reusable services, establish APIs, data ownership, testing, security, performance, observability, and production-readiness, and participate in on-call incidents. The ideal candidate demonstrates cross-team leadership, deep backend architecture experience, the ability to influence without formal authority, strong product judgment, mentorship, and experience with AI-assisted workflows, plus hands-on experience with Go, Kubernetes, Rust, Ruby, PostgreSQL, and security-focused engineering. GitLab offers remote-friendly, worldwide opportunities with flexible benefits, equity, a growth fund, parental leave, and a commitment to equal opportunity and nondiscrimination, along with location-based eligibility considerations and a privacy policy.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, trusted by over 50 million users and more than half of the Fortune 100. AI is embedded as a core productivity multiplier across the team, and GitLab promotes a high-performance culture with continuous knowledge exchange and valuing every voice to co-create the future of software development. The Software Delivery: Release role focuses on guaranteeing the GitLab release process by building automation tools and release frameworks, delivering new features to replace custom tooling, and collaborating with SREs to ensure safe, scalable code delivery while instrumenting systems, communicating schedules, monitoring release velocity, removing bottlenecks, and participating in Release Manager rotations. Ideal candidates have a strong coding background with mandatory Ruby or Go (Ruby proficiency highly valued), experience with large-scale systems and CD/CI tooling, interest in cloud/container/IaC, and a product development mindset aligned with GitLab’s values. GitLab offers flexible benefits, equity, growth funding, parental leave, and a globally remote workforce, with equal opportunity employment and accommodations available, and encourages applicants from underrepresented groups to apply even if they do not meet every qualification.

GitLab is an intelligent orchestration platform for DevSecOps that increases developer productivity, improves operational efficiency, reduces security and compliance risk, and accelerates digital transformation, with AI embedded as a core productivity multiplier and trusted by millions, including many Fortune 100 companies. The role described is a Support Engineer in the Engineering department who works with customers to troubleshoot edge cases by examining Linux systems and the Ruby on Rails codebase, and contributes to documentation and processes that influence the roadmap. Key responsibilities include acting as an escalation point for difficult cases, mentoring teammates, driving improvements to support practices, collaborating across Product, Development, Infrastructure, Customer Success, and Sales, and participating in on-call rotations and hiring. The ideal candidate brings experience owning complex customer-facing technical cases, strong Linux, scripting, Git, and CI/CD skills, DevOps familiarity (Kubernetes and serverless), and the ability to learn, collaborate, and translate feedback into product fixes and roadmap priorities. GitLab's team is globally distributed and remote, with flexible shifts and transparent operations; they offer benefits such as health and finances support, PTO, equity, growth funds, and parental leave, and emphasize equal opportunity and accommodations for applicants from varied experience levels.

GitLab is an AI-powered DevSecOps orchestration platform that aims to boost developer productivity, security, and digital transformation, trusted by millions of users and many Fortune 100 companies, with a culture that emphasizes AI-driven efficiency and inclusive, high-performance collaboration. The Senior Solutions Architect role on GitLab's India team serves as a trusted advisor to prospects, customers, and partners in the Southern Region, focusing on Commercial and Enterprise accounts including GCCs, Digital Native firms, and startups, and working with Account Executives to shape architectures and run technical evaluations. Key responsibilities include leading technical discovery and demonstrations, owning solution designs and proofs of value, conducting workshops and value stream assessments, supporting regional partners, and representing GitLab at events while guiding customers on modern software development, CI/CD, security, and cloud practices. Required qualifications include experience in technical presales or consulting for Commercial/Enterprise customers, knowledge of the end-to-end SDLC and DevSecOps, hands-on experience with GitLab or similar platforms, cloud deployment and security familiarity, and strong technical communication and relationship-building skills. The role is part of a remote, global team with benefits like flexible PTO, equity, a growth fund, parental leave, and inclusive hiring practices, along with a commitment to equal opportunity and recruitment privacy policies.

GitLab is an intelligent orchestration platform for DevSecOps trusted by 50M+ users and many Fortune 100 companies, and it emphasizes using AI as a core productivity multiplier across the team. The role is Senior Backend Engineer on the Authentication team, building authentication features across the Rails monolith and GATE, a new service for issuing and validating tokens and managing identities for all GitLab deployment models. Key projects include making GATE the centralized token service, consolidating tokens from the monolith, enabling passkeys and passwordless authentication, developing composite identities for AI, and enhancing SAML, LDAP, OpenID Connect, and SCIM for automated provisioning and SSO. Responsibilities involve shaping the GATE roadmap, designing and implementing token issuance/validation and identity services in Go and Ruby, migrating authentication paths to GATE, building workloads identity federation, improving security, setting engineering standards, and communicating GitLab initiatives publicly while participating in the maintainer trainee program. Requirements include professional experience with Go and/or Ruby for scalable SaaS, familiarity with OAuth/OIDC/SAML/SSO/SCIM/LDAP/JWT/RBAC/IAM, knowledge of token systems and cryptographic signing, production service experience, strong communication skills for a remote environment, and a commitment to the company’s inclusive, merit-based hiring and remote-work policies.

GitLab is an intelligent orchestration platform for DevSecOps that aims to increase developer productivity, efficiency, security, and digital transformation, trusted by more than 50 million users and over half of the Fortune 100, with AI embedded as a core productivity multiplier and a culture of continuous knowledge exchange. The Senior Release Engineer role focuses on designing, standardizing, and operating reliable enterprise application delivery, establishing scalable CI/CD practices for platforms like Salesforce and Zuora, and requiring daily use of approved AI-assisted tools (such as Claude) for DevOps, troubleshooting, and automation. Key responsibilities include building and maintaining CI/CD pipelines, developing reusable automation in Python, defining CI/CD patterns and promotion strategies, enforcing quality gates and auditability, and collaborating with security, compliance, architecture, and business teams while improving observability and conducting root-cause analyses. Requirements include a bachelor’s degree or equivalent, 7+ years in release engineering/DevOps, hands-on experience with GitLab CI/CD for enterprise SaaS, Python scripting proficiency, mandatory AI-assisted tooling experience, and strong communication and cross-functional collaboration skills. GitLab offers remote global roles, flexible PTO, equity, growth opportunities, parental leave, and emphasizes equal opportunity and accommodation for candidates with varying experience, encouraging applicants from underrepresented groups to apply.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, security, and digital transformation, with over 50 million users and many Fortune 100 companies trusting it. The company embeds AI as a core productivity multiplier and requires all employees to incorporate AI into their daily workflows in a remote-first, asynchronous environment. The Senior Frontend Engineer role involves designing and shipping moderately sized frontend features with minimal guidance, mentoring engineers, improving frontend architecture and performance, and collaborating across product, design, backend, and security teams while applying AI-assisted workflows. Candidates should have experience with frontend architecture, modular boundaries, and cross-functional collaboration, plus the ability to lead through technical judgment and clear written communication in a remote setting; familiarity with Vue/React/Angular, TypeScript/JavaScript, and related tools is helpful but not mandatory. GitLab also highlights comprehensive benefits, global hiring with some location-based eligibility, a strong equal opportunity and anti-discrimination policy, privacy and accommodation provisions, and a welcoming stance toward applicants with varying levels of experience.

GitLab is an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, security, and digital transformation, trusted by over 50 million users and many Fortune 100 companies, with AI embedded as a core productivity multiplier. As a Senior Engineering Manager, Continuous Deployment, you will build and manage a globally distributed team focused on Continuous Deployment within GitLab’s AI-powered platform, hiring engineers and guiding delivery of a reliable product experience for customers. Your responsibilities include hiring and developing engineers, shaping the roadmap with product management, setting expectations for reliable, secure, maintainable delivery, and encouraging the use of AI in daily workflows, while tracking milestones and coaching team members. The role requires experience managing engineering teams, working with distributed systems and durable workflows, release orchestration or deployment automation at scale, familiarity with Kubernetes deployment patterns and GitOps, policy-based governance, and operating in early-stage, remote, fast-changing environments. GitLab is all-remote and handbook-first, offering benefits, growth opportunities, and an inclusive, equal-opportunity workplace with privacy protections and accommodations during recruitment.

GitLab is the intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, trusted by over 50 million users and more than half of the Fortune 100. The company embeds AI as a core productivity multiplier and expects all employees to incorporate AI into daily workflows, reflecting a high-performance culture that values collaboration, knowledge sharing, and every voice. The Senior Backend Engineer role involves designing and evolving backend capabilities, solving high-scope problems, and shaping the technical and product direction across product, frontend, infrastructure, data, and security for a global platform. Key responsibilities include driving technical direction, raising the bar for quality, security, availability, and performance; mentoring engineers; incident response; and integrating agentic AI into production engineering workflows. Qualifications emphasize deep backend expertise, architectural judgment, and agentic AI experience, with additional helpful experience in distributed systems and containerized operations; GitLab supports employees with flexible PTO, equity, growth funding, parental leave, and remote, inclusive hiring.

GitLab is the intelligent orchestration platform for DevSecOps that aims to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with 50M+ registered users and Fortune 100 trust, and it embeds AI as a core productivity multiplier. The Assigned Support Engineer role will be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and maximize GitLab usage. Core duties include providing technical support, troubleshooting complex issues via Zendesk and Linux tools, building proactive relationships with key customer stakeholders, collaborating with Product/Development/Infrastructure/Customer Success/Sales to drive fixes and influence roadmap, and creating reusable support content. Qualifications include advanced Linux troubleshooting, strong GitLab/CI/CD knowledge, scripting skills (Ruby or Bash), familiarity with MVC frameworks (preferably Ruby on Rails), effective communication, and DevOps familiarity with Kubernetes and serverless platforms. The team is fully distributed globally, offering remote work with flexible scheduling, transparent collaboration, and a comprehensive benefits package, with a commitment to equal opportunity and inclusive hiring practices.

GitLab is an all-remote, AI-powered DevSecOps platform used by more than 50 million registered users and trusted by over half of the Fortune 100, with a culture that values AI-driven productivity, innovation, and inclusive collaboration. The role of Technical Program Manager on GitLab’s all-remote R&D PMO involves owning end-to-end programs central to the company’s AI-powered DevSecOps strategy, including initiatives like the GitLab Duo Agent Platform, data-intensive platforms, and security/compliance programs, and working with executives and cross-functional teams. You will lead cross-functional programs across product, engineering, data, and security, translating strategic vision into actionable roadmaps, coordinating distributed teams with asynchronous communication, and proactively managing risks and dependencies. You should have proven experience delivering complex SaaS/cloud/DevOps programs, the ability to define strategy amid ambiguity, strong cross-functional leadership and executive communication, and a collaborative, value-driven leadership style aligned with GitLab’s culture; diverse backgrounds are welcome. The Technical Program Management team sits within GitLab’s R&D PMO across North America and Europe, all-remote with asynchronous collaboration, and GitLab offers benefits such as Flexible PTO, equity, growth and parental leave, while maintaining an equal opportunity policy and location-based eligibility where applicable.

GitLab is an AI-forward, intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, security, and digital transformation, trusted by over 50 million users and many Fortune 100 companies, with a culture that values AI, inclusivity, and high performance. The role of People Systems Engineer involves designing, building, and maintaining automations and AI-powered workflows that connect Workday, Greenhouse, Slack, and other tools, owning features from design to deployment in an all-remote, async environment. You’ll build and test automations across Workato, Google Cloud Platform, Claude, Workday, Greenhouse, and GitLab, write Ruby (or similar) code, ensure reliability at scale, and ship changes via CI/CD following SOX ITGC and change-management standards while using AI tools daily. Requirements include hands-on automation/integration experience, programming in Ruby or similar, iPaaS like Workato, API/web services, Git, plus an AI-forward mindset; additional relevant experience with Workday, Slack apps, CI/CD, cloud platforms, Docker/Kubernetes, LLMs or MCP frameworks, and a degree or equivalent, though not all need to be met. The team and benefits emphasize building the foundation for a global all-remote company, with flexible PTO, ERGs, equity/ESPP, growth funds, parental leave, home office support, and a strong commitment to equal opportunity and accommodations.

GitLab is an intelligent DevSecOps orchestration platform trusted by over 50 million users and a majority of the Fortune 100, built to boost developer productivity, security, and digital transformation, with AI embedded as a core productivity multiplier in daily workflows. The culture emphasizes a high-performance mindset, continuous knowledge exchange, and valuing every voice, all within a remote-first, asynchronous environment. The Intermediate Backend Engineer role involves taking backend features from clarification through delivery and production, partnering with Product Management, Frontend, Infrastructure, and Security to ensure quality, security, performance, and maintainability of shared backend code. Responsibilities include designing, implementing, testing, and shipping features in Ruby/Rails, Go, or other modern languages; building production-ready APIs, jobs, and data models; expanding automated test coverage; operating and supporting systems; and leveraging AI productively while validating its outputs. Required qualifications cover strong backend fundamentals, adaptability to multiple languages, feature ownership, practical judgment, clear remote communication, and AI tooling proficiency, with helpful experiences in areas like Go services, Kubernetes, PostgreSQL, and observability; GitLab also offers remote-friendly benefits such as flexible PTO, equity, growth funds, parental leave, and a firm commitment to equal opportunity and non-discrimination.

GitLab is an intelligent orchestration platform for DevSecOps designed to boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with over 50 million registered users and substantial Fortune 100 adoption. The company embeds AI as a core productivity multiplier and expects all team members to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. The role of Manager, Engineering, Nonlinear Productivity (Friction Elimination & Solutions) will report to the Senior Manager or Director, Nonlinear Productivity, and is tasked with breaking the linear headcount-to-output relationship by assessing the software development lifecycle and code-generation workflows, spotting recurring friction, testing durable fixes, and identifying internal solutions that could become customer-facing products. Responsibilities include surveying internal processes, evaluating build/buy/adapt options (including AI tooling) with cost and risk in mind, standing up prototypes and reviewing architecture to validate that fixes move target metrics, hiring or managing a small team or acting as a hands-on working manager, driving internal adoption, and building a case for productizing the strongest solutions. Qualifications emphasize a track record of shipping developer-productivity fixes, comfort with ambiguity, people management experience, technical depth for prototyping, product judgment, familiarity with agentic or AI-assisted development tooling, and the option to work in a remote, globally diverse environment with comprehensive benefits and a strong equal opportunity policy.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that increases developer productivity, improves operational efficiency, reduces security and compliance risk, and accelerates digital transformation, all within a culture that embraces AI and values every voice. This role, Manager, Engineering, Git & Gitaly Operations, leads the team responsible for the infrastructure layer under Git—the Git project itself, Gitaly, and related services—across Self-Managed, GitLab Dedicated, and SaaS. Key responsibilities include building and leading a team with deep Git and Gitaly platform expertise, owning production reliability across GitLab’s deployment footprint, and driving incident management and postmortems with the technical depth to distinguish Git internals issues from generic infrastructure problems. You’ll design Git and Gitaly service models that work across deployment models, maintain a cloud-agnostic architecture, apply distributed systems fundamentals to storage and replication, and own elastic storage and compute strategy including capacity planning and autoscaling for large customers. The Git & Gitaly Operations team operates at the intersection of Git internals, distributed systems, storage, and production operations, and GitLab supports full-time employees with comprehensive benefits, an equal-opportunity environment, and remote-work flexibility.

GitLab positions itself as the intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with more than 50 million users and over 50% of the Fortune 100 trusting GitLab. The company emphasizes AI as a core productivity multiplier and requires all team members to incorporate AI into daily workflows, fostering a high-performance culture where every voice is valued. The role is for a technical engineering manager to lead a team that builds and operates large-scale distributed systems, combining deep technical depth with strong operational instincts and a passion for high-performing teams. Responsibilities include ensuring effective execution with quality and speed, maintaining 99.99% availability of dedicated infrastructure, eliminating toil through automation, enforcing DevOps ownership, enabling self-service production for feature implementers, recruiting and developing top talent, modeling incident management and risk using data, and leveraging AI to inform stakeholder decisions. The Enterprise Platform's Dedicated team delivers GitLab Dedicated (a single-tenant SaaS), collaborates across regions with Security, Compliance, and Duo Agent Platform teams, supports remote, globally distributed hiring, and upholds strong equal opportunity, inclusion, and accommodation policies.

GitLab presents itself as an AI-enabled orchestration platform for DevSecOps that aims to boost developer productivity, efficiency, security, and digital transformation, trusted by over 50 million users and a majority of the Fortune 100, with AI treated as a core productivity multiplier in a high-performance, inclusive culture. The Engineering Manager, Production Engineering - Observability will lead a globally distributed team building and operating metrics, logging, alerting, and capacity planning platforms used to understand GitLab.com and GitLab Dedicated, determining how telemetry is collected, stored, queried, and acted upon. In the first year, the role focuses on improving Prometheus-based metrics pipelines, log ingestion and retention, SLO-driven alerting, and capacity forecasting, while collaborating with Site Reliability Engineering, Product Engineering, and other Infrastructure Platforms teams to improve observability and incident response. Key responsibilities include hiring and developing the distributed team, setting priorities with SRE/Product Engineering/GitLab Dedicated, owning the reliability, scalability, and cost of observability platforms, reducing alert noise, guiding decisions on time-series storage, log pipelines, and tracing, participating in the Incident Manager On Call rotation, and integrating AI tools into workflows while engineers retain final decision-making. GitLab hires remotely worldwide with some location-based eligibility, welcomes candidates with varying levels of experience, and offers benefits, equity, growth opportunities, and a strong commitment to equal opportunity and accommodations.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with more than 50 million registered users and trust from over 50% of the Fortune 100. The company embeds AI as a core productivity multiplier across teams and expects all employees to integrate AI into daily work to drive efficiency, innovation, and impact, while maintaining a high-performance, values-driven culture. The overview describes a role for Director, Support Engineering in GitLab's Bengaluru Center of Support, responsible for building and managing the India-based regional hub as a strategic partner to other hubs and delivering enterprise-grade technical support across Asia-Pacific, Europe, the Middle East, Africa, and the Americas time zones. Key responsibilities include designing the hub's organizational structure and shift coverage, setting up management rhythms and quality standards, overseeing hiring and retention in partnership with Talent Acquisition, developing managers and engineers, owning performance against SLAs and customer satisfaction, implementing escalation workflows and tooling, and guiding the hub's use of GitLab's AI toolchain. Requirements include experience leading technical support or similar customer-facing function, scaling a support organization or global hub, knowledge of enterprise SaaS support, distributed collaboration, familiarity with AI-assisted tooling, and comfort with GitLab and related tools, with GitLab emphasizing remote work and equal opportunity hiring with inclusive policies.

GitLab positions itself as an intelligent orchestration platform for DevSecOps that increases developer productivity, improves operational efficiency, reduces risk, and accelerates digital transformation, with AI integrated into daily workflows across a remote, globally distributed team. The role, Director of Recruiting, Engineering and IT, will lead India-based recruiting for Engineering and IT and shape technical hiring across the Asia-Pacific region, reporting to the VP of Talent Acquisition and owning senior and executive-level searches. You’ll build and run a multi-layered recruiting organization supporting 100 to 200 (or more) Engineering and IT requisitions across India and APAC, set sourcing and pipeline strategies for hard-to-fill roles in AI/ML/security/infrastructure, advise on organization design and workforce planning, and define regional hiring metrics while partnering with People, Compensation, and Finance. Qualifications include proven success in leading recruiting in high-growth tech firms, managing multiple teams, deep experience recruiting Engineering and IT talent from IC to executive levels, strong India/APAC market knowledge, a data-driven approach with ATS and sourcing tools, and openness to diverse backgrounds. The team collaborates across functions to build the future of software development; GitLab offers benefits such as flexible PTO, equity, growth funds, parental leave, and a commitment to equal opportunity with a recruitment privacy policy and location-based eligibility for remote roles.

GitLab is an intelligent orchestration platform for DevSecOps that boosts developer productivity, operational efficiency, and security, with AI embedded as a core productivity multiplier within a high-performance, inclusive culture. The role is a Benefits Analyst on GitLab's Total Rewards team, supporting global benefits administration with day-to-day India operations, reporting to a Senior Benefits Analyst, and based in Bangalore with periodic in-office duties and time-zone flexibility (including Pacific time). Responsibilities include managing eligibility, enrollment, onboarding, billing, audits, and reporting for assigned benefits programs (focusing on India); coordinating with brokers and vendors; planning Bangalore hub benefits events; collaborating with Payroll, Finance, People Operations, and People Technology; and analyzing utilization and costs to provide insights while documenting processes and pursuing AI-enabled improvements. Requirements include experience supporting multi-country benefits administration (Workday or HRIS experience preferred), strong Excel/Sheets skills, the ability to explain complex benefits topics clearly, excellent communication and collaboration across functions, and a willingness to be based in Bangalore with cross-time-zone work. GitLab offers broad employee support (flexible PTO, equity, parental leave, growth funds, etc.), is an equal opportunity employer with an EEO policy, notes location-based eligibility for some roles, and uses tools like Workday, Google Workspace, Slack, and Claude in its Benefits operations.