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The Director of Renewals is a senior position aimed at enhancing customer retention by managing the renewal process, leading a team, and collaborating with cross-functional teams to meet revenue goals. Key responsibilities include analyzing customer data, negotiating renewal terms, improving processes, and driving team performance through proactive management and strategic planning. The role requires over 12 years of experience in renewals, a proven track record in SaaS or subscription businesses, and strong management capabilities, including leading sizable teams and implementing continuous improvement initiatives. Performance indicators for success in this role include gross retention, on-time renewals, and customer satisfaction metrics. Zendesk offers a hybrid work experience and is committed to diversity and inclusion in the workplace, providing equal opportunities to all candidates.

The job description outlines the role of a Manager in the Global Scaled Customer Success organization, focusing on leading a team of Customer Success Managers (CSMs) to enhance customer experience and retention. Responsibilities include mentoring associates, driving team performance, engaging with other departments, and participating in strategic planning and goal setting. Candidates should have customer success experience, management skills, and be proficient in tools like Zendesk and SFDC. The position requires a blend of leadership, problem-solving, and the ability to foster a positive work environment. The role is based in Austin, TX, offers a hybrid work model, and comes with a competitive salary range along with potential bonuses and incentives.

The job position is for a Manager in the Global Scaled Customer Success organization based in Austin, TX, requiring in-office work for over three days a week. The role involves leading a team of Customer Success Managers (CSMs) to enhance customer experience, drive adoption, optimize retention, and mentor early-career professionals. Key responsibilities include team leadership, collaboration with various departments, strategic planning, and performance management, utilizing tools like Salesforce and Gainsight. The position demands experience in customer-facing roles, strong analytical skills, and the ability to motivate and mentor a diverse team. The compensation range is between $147,000 and $221,000, with a hybrid working model that promotes both in-office and remote work.

Zendesk is seeking a Customer Success Strategy & Operations Manager to join their Customer Success Strategy & Automation Team, which aims to enhance customer value, adoption, and retention through tooling and automation. The role involves driving the strategy and optimization of the Gainsight platform to facilitate scalable engagement for the Customer Success team. Key responsibilities include designing automated workflows, collaborating with IT and data analytics teams, and creating dashboards for leadership insights. Candidates should have extensive experience with Gainsight in a B2B SaaS environment, strong project management skills, and the ability to translate business needs into system solutions. The position offers a hybrid work model and competitive compensation, while reaffirming Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, responsible for advancing the company’s Service narrative and go-to-market (GTM) initiatives. The role involves researching market insights, developing messaging and positioning, and collaborating with various internal teams to drive strategic frameworks and assets. Candidates should have 4-6 years of experience in Product Marketing within software, particularly SaaS and Customer Experience sectors, alongside strong storytelling and analytical skills. The position offers a competitive salary range of $123,000 to $220,000, based on experience and capabilities, along with potential bonuses and benefits. Zendesk emphasizes a hybrid work model and commitment to diversity and inclusion in the workplace.

Zendesk is looking for an experienced Director of Finance Applications to lead a high-performing team managing essential financial processes in areas such as Quote to Cash, Record to Report, and Procure to Pay. The ideal candidate should have over ten years of experience in finance systems, with at least five years in leadership, and familiarity with various financial applications including Zuora, NetSuite, and Coupa. Responsibilities include team leadership, process optimization, strategic business partnership, and ensuring the smooth operation and integration of financial systems. The position requires strong problem-solving and communication skills, as well as experience in scaling operations in a fast-paced environment. The role is hybrid, requiring some in-office attendance, and offers a competitive salary range along with a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a strategic Content Program Manager to enhance its Digital Programs and Customer Success team, focusing on creating and managing impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, collaborating with various teams, and ensuring the delivery of multi-format content to engage customers effectively. Candidates should have over five years of experience in content management, possess strong project management abilities, and be well-versed in digital tools. The position offers a salary range between $113,000 and $169,000, with the potential for bonuses and benefits while supporting a hybrid work model. Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices and provides accommodations for individuals with disabilities.

Zendesk is looking for a Group Manager, Strategic Events to lead their Experiential Marketing team, focusing on the planning and execution of Tier 1 events, including a large customer conference and an executive summit. The position requires a visionary leader with over 7 years of event marketing experience and strong organizational and leadership skills. Key responsibilities involve strategizing event execution, mentoring a team, collaborating with various departments, and managing budgets and performance metrics. The role also includes innovation in event formats using digital technologies and representing Zendesk at industry events. The compensation for this position ranges from $126,000 to $190,000 annually, with a hybrid work environment that balances onsite collaboration with remote flexibility.

Zendesk is seeking an Implementation Consultant to join its Professional Services team, responsible for helping customers implement and optimize their Zendesk software. The role involves partnering closely with clients to align their business needs with Zendesk's capabilities, necessitating strong product knowledge, project management skills, and relationship-building abilities. Key responsibilities include overseeing projects, facilitating customer meetings, collaborating with internal teams, and contributing to continual improvements in methodologies. Applicants should have 4-6 years of experience in consulting or software implementation, strong communication skills, and problem-solving capabilities. The position offers a hybrid work experience and competitive compensation, promoting an inclusive workplace for all candidates.

Zendesk is seeking candidates for its Scaled Customer Success Associate Program, aimed at recent graduates and early-career professionals, to develop customer success skills within the tech industry. The program offers comprehensive training on Zendesk tools, hands-on customer engagements, and opportunities for mentorship and collaboration in a global team setting. Participants will engage with diverse customers, delivering value through consultations and recommendations, while leveraging data analytics to enhance customer experiences. The position requires a degree in a relevant field, strong communication skills, and a proactive mindset, with a focus on learning new products and AI solutions. Based in Austin, TX, the role features a hybrid work schedule and offers competitive compensation, reflecting Zendesk's commitment to growth, innovation, and inclusivity in the workplace.

The job position is for a Manager of Industry and Account-Based Marketing, responsible for improving customer acquisition and revenue generation through a strategic account-based marketing approach. The role requires collaboration with regional teams and cross-functional partnerships, ensuring industry-specific messaging is integrated into marketing campaigns. Key responsibilities include executing industry programs, creating measurable content assets, and employing data-driven strategies to optimize marketing performance. The ideal candidate should have over four years of B2B SaaS marketing experience, strong communication skills, and the ability to synthesize insights from various sources. Zendesk promotes a hybrid work environment, values diversity and inclusion, and offers competitive salary and benefits for this position.

Zendesk is looking for a highly skilled Senior Staff Web Engineer to enhance its web platform, focusing on delivering exceptional digital experiences across global properties. The role involves leading the development and optimization of frontend components using technologies like React, Next.js, and modern web standards, as well as spearheading a migration from WordPress to Adobe Experience Manager (AEM). Key responsibilities include architecting scalable solutions, ensuring code quality, mentoring team members, and integrating various marketing technologies and compliance platforms. The ideal candidate should have 6–7+ years of experience in frontend development, a deep understanding of web performance optimization, and the ability to collaborate across departments. This hybrid role emphasizes flexibility in work arrangements while maintaining strong in-office collaboration, with a salary range of $150,000 to $224,000 plus potential bonuses and benefits.

Zendesk is seeking a motivated Staff Web Engineer for its Marketing team to enhance the consistency and performance of its website. The role involves developing and maintaining front-end components using technologies like React and JavaScript while also migrating content to Adobe Experience Manager. Responsibilities include designing technical solutions in collaboration with cross-functional teams, ensuring high code quality through best practices, and improving web performance pertaining to accessibility and SEO. Candidates should have over four years of experience in frontend development, expertise in key languages and frameworks, and the ability to troubleshoot and resolve issues efficiently. The position offers a hybrid work model and is committed to fostering a diverse and inclusive workplace.

Zendesk is looking for an experienced CDP Administrator to join its Global Marketing Operations team, focusing on data management and personalization in marketing. The candidate will oversee the Customer Data Platform (CDP), ensuring data integrations, managing user access, and maintaining data hygiene while collaborating with technical teams. Key responsibilities include monitoring data flows, developing audience insights, and ensuring compliance with data privacy laws. Desired qualifications include a strong technical background in CDP management, SQL proficiency, and project management skills. The position offers a hybrid work model and a competitive salary range between $116,000 and $174,000, along with an inclusive work environment that values diversity.

Zendesk is seeking an experienced Manager for its Asset Management & IT Infrastructure team, combining strategic oversight with hands-on execution across various IT functions. The role involves managing people and technologies, focusing on endpoint management, network infrastructure, and audiovisual technology for global office expansions. Emphasizing a collaborative work environment, the position aims to align technical operations with business objectives while fostering a positive team culture. Key responsibilities include leading a team, implementing IT solutions, maintaining a roadmap for services, and monitoring performance metrics. The position offers a competitive salary range of $123,000 to $185,000, supports hybrid work flexibility, and promotes a diverse and inclusive workplace.

Zendesk is looking for a strategic Director of HR Business Partnering to join their AI-first SaaS company, reporting directly to the VP of HR Business Partnering for GTM and Sales. The role involves designing global HR strategies, fostering a high-performance culture, and improving organizational effectiveness across international markets. Candidates should have extensive HR business partnering experience, especially with executive sales teams, and a strong background in navigating global HR practices. Key responsibilities include leading HR strategies, serving as a partner to executive leadership, overseeing workforce planning, and enhancing employee experience. The position offers a competitive salary range of $171,000 to $257,000 and supports a hybrid work model, promoting an inclusive workplace and commitment to diversity.

Zendesk is looking for a dedicated Account Executive to join their team, focused on driving B2B sales and growth within the SaaS landscape. The role involves acquiring new commercial customers, nurturing existing relationships, and introducing innovative solutions aligned with customer goals. Responsibilities include managing sales cycles, leveraging data insights for prospecting, and ensuring customer satisfaction to enhance retention and expansion. Candidates should have a BA/BS degree, at least three years of relevant experience, and strong skills in negotiation and relationship management, particularly with C-level executives. The position offers a hybrid work model and a compensation range of $149,000-$223,000, including the potential for bonuses and incentives.