The Ampin App
deep insights into the Atlassian community

Zendesk is seeking an AI-forward Manager, SMB Sales to lead Account Executives, drive revenue in new business and expansion, and use AI, data, and strategic insight to accelerate growth and deliver scalable, AI-powered customer outcomes. You will lead coaching and development, set quotas, recruit and onboard talent, manage high-velocity sales cycles, build AI-driven strategic roadmaps and ROI cases, identify expansion opportunities, and collaborate with Solutions Engineers, Product, and Marketing, while also forecasting, reviewing pipelines, and maintaining dashboards for leadership visibility. Requirements include extensive sales leadership in SaaS or customer support tech, a consistent track record of 100%+ quota attainment, experience managing high-velocity and six-figure deals, proficiency with AI tools and predictive analytics, cross-functional collaboration, strong presentation and forecasting skills, a BA/BS or equivalent, and willingness to travel. The US annualized OTE ranges from $170,000 to $254,000 with a 50/50 base/commission split, and offers may include bonuses or benefits, with final offers based on capabilities and location. Zendesk emphasizes its mission, hybrid work model, commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, noting that AI screening may be used in the hiring process.

The Director, Contact Center Platform Architecture at Zendesk leads a globally distributed, hands-on solutions architecture team focused on customer experience, cloud contact centers, and AI, while engaging with enterprise customers and executives. You'll grow and coach the team, set technical direction across AWS, Amazon Connect, Zendesk, and enterprise systems, and ensure security, reliability, integration, and maintainability, while staying involved in important customer opportunities, prototypes, and proofs of concept. You will lead customer engagements, explain architecture and trade-offs to executives and technical teams, and represent the team in executive meetings, customer engagements, industry events, and analyst briefings, while collaborating with Sales, Product, Engineering, Customer Success, Services, Partner and Marketing. Requirements include 10+ years in solutions architecture or equivalent, 5+ years managing and developing technical, customer-facing professionals, 5+ years in contact-centre technologies, hands-on AWS and Amazon Connect experience, and a track record designing enterprise CCaaS solutions and presenting to senior or C-level audiences. Preferred qualifications include leading globally distributed teams, AWS Solutions Architect or Amazon Connect certifications, CCaaS migrations, familiarity with SIP/WebRTC/APIs and event-driven architectures, experience with contact-centre AI/automation/workforce management, and coding for prototypes; the posting notes a US OTE range of $317,000–$475,000 with a 70/30 base/commission split, plus hybrid work, equal opportunity employment, and accommodations policies.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations and HR compliance, defining a holistic total rewards strategy and modernizing delivery with analytics, automation and AI while briefing executive leadership and the Board as needed. The role serves as the enterprise owner of Total Rewards standards, responsible for global policy, program design, compliance posture, and a scalable roadmap, and acts as an executive advisor on people risk, pay strategy, and program impact with board-facing materials. Key duties include designing competitive compensation, equity and benefits programs (base, variable, sales comp), partnering with executives on executive compensation, and driving AI-enabled automation to surface pay equity insights, model scenario impacts, and simplify operations. Requirements include 12+ years of HR experience with deep Total Rewards and executive compensation, 7+ years in senior/global leadership, global SaaS/technology experience, proficiency with HR analytics and automation, and strong cross-functional collaboration and board communication; preferred experience with SaaS/AI, Workday, and global equity or sales compensation programs, along with AI literacy and governance capabilities. The US base salary ranges $283,000–$425,000 with potential bonus/benefits; Zendesk promotes hybrid work, diversity and inclusion, and informs applicants that AI or automated decision systems may screen applications, while accommodations are available for applicants with disabilities.

The AI Success Strategist at Zendesk leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to launch AI initiatives strongly and scale them predictably. The role’s mission is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, owning multi-year roadmaps and orchestrating cross-functional delivery to improve renewals, growth, and measurable business impact. Responsibilities include owning AI roadmap design and execution, serving as the design authority for deployments, coordinating cross-functional teams, partnering with executives on long-term AI strategy, maintaining mutual AI roadmaps, and driving data-driven adoption metrics and responsible AI practices. Qualifications include 10+ years in customer success/experience, 2+ years in AI-related roles, enterprise SaaS GTM experience in relevant roles, experience with adoption analytics, a bachelor’s degree (advanced degrees and AI strategy/project mgmt certs preferred), and AI domain knowledge as a plus. Compensation is US OTE $185k–$277k with a 70/30 base/commission mix (bonus/benefits possible); Zendesk supports hybrid work, is an equal opportunity employer, and may screen applicants with AI systems while providing accommodations.

Zendesk is seeking a Senior Director to lead the global AI Services Consulting function, setting strategy and guiding senior leaders to deliver fast, measurable customer outcomes from Zendesk AI. You will own the global strategy and operating model, establish portfolio strategy, governance, and delivery standards, ensure staffing for the work ahead, and partner with Sales, Customer Success, Product, Engineering, and executives to translate insights into roadmaps and scalable growth. Your overarching objective is to build a high-performing organization at global scale, define outcomes and performance metrics, and create a repeatable go-to-customer motion aligning cross-functional teams on roadmaps, packaging, and investment priority. Qualifications include 12+ years in professional services or related enterprise SaaS roles, 8+ years of leadership, senior-level go-to-market and operating-model expertise, strong AI/product fluency, and a Bachelor's degree (advanced degree preferred) with proven executive influence and delivery performance. The role offers a US OTE of $270k-$406k (80/20 base/commission), potential bonuses, a hybrid work arrangement with partial in-office requirements, and Zendesk’s commitment to diversity and accommodations, including AI screening in the application process.

The role is Head of Americas Technical Architecture for Zendesk Professional Services in Austin (hybrid), responsible for leading a team that designs, implements, and scales Zendesk solutions for enterprise customers and drives AI-enabled delivery and measurable business value. Key responsibilities include hiring and developing the Americas team, overseeing scoping and advisory engagements, managing portfolio delivery health and risks, building cross-functional alignment, and partnering with Product to shape capability and roadmap while advancing responsible AI practices and repeatable patterns. Basic qualifications include 8+ years in technical or solutions architecture or a related enterprise SaaS field, 3+ years of people management with distributed teams, experience delivering complex customer SaaS implementations, and strong analytical and stakeholder communication skills, with a bachelor’s degree or equivalent. Preferred qualifications include strong knowledge of Zendesk products and APIs, experience establishing architecture governance and reusable patterns, practical understanding of generative AI and AI-enabled workflows, and advanced degrees or relevant certifications. Compensation includes a US annualized OTE range of $166,000–$250,000 with a base/commission mix of 87/13, potential bonus or incentives, and Zendesk’s emphasis on hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

The role is Senior Staff Engineer on Zendesk's Enterprise Data & Analytics team, leading the architecture and engineering of an AI-ready enterprise semantic data platform that unifies analytics, applications, and AI on trusted foundational data models. You will define the enterprise semantic architecture (metrics, dimensions, entities, relationships, grain, time semantics, and business context), establish reusable semantic contracts, evaluate long-term platform options (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube), design metadata-driven capabilities, and guide conversational analytics and golden datasets while leading multi-team initiatives from PoC to production. You will mentor engineers, influence build-versus-buy decisions, and treat the platform as an internal product to improve adoption, documentation, onboarding, and migration from duplicate implementations. Basic qualifications include 10+ years in data engineering/architecture with at least 3+ years hands-on semantic layer experience, deep expertise with Snowflake/Databricks and dbt, strong SQL and programming skills, and excellent communication for collaboration across executives, architects, engineers, analysts, data scientists, and business stakeholders. Preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML/Looker, or similar semantic platforms, plus familiarity with text-to-SQL, agent evaluation, deterministic vs probabilistic metric boundaries, and evaluating vendors or open-source platforms for adoption roadmaps; the data stack includes Snowflake, Kafka, Tableau/Looker, AWS, Kubernetes, Terraform, and CI/CD tooling, with a US base salary range of $200k–$300k and potential bonuses, while Zendesk supports hybrid work, diversity and inclusion, and reasonable accommodations.

Zendesk is hiring a Technical Sales Engineer to join the engineering presales team, focusing on coding, API integrations, and production-ready POCs to demonstrate the platform’s AI capabilities to customers. Responsibilities include delivering customized POCs and demos, building and maintaining API integrations across complex client stacks, supporting deep technical validations, and helping scale internal tooling and automation templates for the field team, while staying current on AI trends like LLMs and autonomous workflows. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs, and willingness to travel ~30%. Preferred qualifications include familiarity with enterprise software infrastructure and cloud ecosystems (AWS/GCP/Azure), experience presenting to technical and non-technical audiences, and a portfolio of personal projects or GitHub contributions. Compensation includes US OTE of $188k–$282k with an 80/20 base/commission split, a hybrid work model with in-office requirements, and Zendesk’s commitment to equal opportunity and accommodations, including AI-based screening where applicable.

The role is Principal Product Manager for CRM & Sales Systems, owning the vision, strategy, and multi-year roadmap for the CRM (Salesforce) and broader sales tech stack, working as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to deliver an AI-enhanced CRM that changes how sales teams operate. You will define the vision, align technology investments with global sales goals, champion an AI-first mindset (including generative AI, predictive forecasting, copilots, and automated data capture), and redefine sales workflows to reduce friction and enable new ways of working. You will lead the triad, translate business needs into product requirements, maintain deep stakeholder alignment with Sales Leadership, Revenue Operations, Enablement, and Marketing, and relentlessly prioritize the backlog while balancing strategic features with technical debt and system performance, plus define and track KPIs such as adoption, user satisfaction, time-to-quote, data hygiene, and AI adoption rates. Requirements include 8+ years in Product Management with at least 3+ years in internal GTM systems/CRM/Sales Ops at Principal or Senior level, an AI-first focus, deep B2B sales domain expertise, technical fluency with Salesforce and AI integrations, and a track record of cross-functional triad collaboration and user-centric design; bonus points for prior Sales/RevOps/Sales Engineering experience, Salesforce certifications, and prior AI product rollouts. The package includes a US base salary range of $183,000-$275,000 with possible bonuses or incentives, while Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The job is a hands-on CRM Platform Tech Lead at Zendesk who serves as the technical anchor for the CRM engineering team, focusing on immediate delivery and turning complex business requirements into scalable solutions while architects handle the multi-year roadmap. You’ll be the go-to technical expert for a squad of developers and admins, leading by example, owning sprint commitments, tackling the most complex coding challenges, and promoting an AI-first mindset to transform how technology is built and delivered. Your responsibilities include translating high-level requirements into executable technical designs (e.g., Flow vs Apex decisions, complex triggers, and custom UI components), driving solution engineering, accelerating delivery with AI-assisted tooling, mentoring the team, and enforcing code quality and release hygiene with QA and release management. Requirements include 10+ years of hands-on enterprise CRM development (preferably Salesforce) with at least 3+ years in a technical lead or squad lead role; expert-level proficiency in CRM development languages and frameworks (Apex, LWC, SOQL, REST/SOAP APIs, declarative automation); and an AI-first, delivery-focused, mentoring mindset, plus Agile proficiency; bonuses for advanced CRM certifications or experience implementing AI in CRM. The package includes a US base salary of $161,000-$241,000 with potential bonuses and benefits, Zendesk’s hybrid work model and commitment to fairness and inclusion, and information about AI-based screening and equal opportunity employment with accommodations if needed.

The job is a Senior Full Stack Engineer position at Zendesk to build a real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving AI-driven support. Responsibilities include designing and implementing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing turn-taking and graceful handoffs to humans while collaborating with product and design. Requirements include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven engineering mindset; the ability to debug latency and reliability issues; and cross-functional collaboration. Basic qualifications are 3+ years building production software with significant backend experience, experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs), and proficiency in Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, SIP, media servers, or speech/ASR/TTS integrations, familiarity with LLMs or conversational AI production infrastructure, and experience on full-stack teams shipping both backend and frontend user experiences. The US base salary ranges from $145,000 to $217,000 with possible bonuses/benefits; Zendesk supports hybrid/remote work, may use AI screening for applications, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.