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Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales position focused on engaging and qualifying prospects to drive sales growth. The role is centered on identifying business challenges and generating a sales pipeline through strategic prospecting, requiring close collaboration with internal stakeholders like sales and marketing teams. Candidates should have a minimum of two years of sales experience, possess strong communication skills, and preferably hold a Bachelor's degree. The compensation package includes an hourly On Target Earnings (OTE) range of $33.65-$50.00, with a hybrid work model allowing part-time remote work. Zendesk is committed to diversity and inclusion in hiring and provides reasonable accommodations for applicants with disabilities.

The Global Real Estate and Workplace Experience Program Analyst is a pivotal role within the Global Workplace and Real Estate team, responsible for managing extensive programs across 25 offices to enhance workplace experiences and support organizational growth. This senior-level position focuses on developing and executing strategies related to workplace life cycle planning, real estate, employee engagement, and hybrid work models. Key responsibilities include collaborating with various stakeholders, managing vendor relationships, and utilizing data analytics to inform strategic decisions. Effective communication and change management are also essential as the analyst will craft communication strategies to engage diverse audiences. The role offers a competitive salary range of $91,000 - $137,000 and reflects Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Workplace Experience Operations Coordinator to join its growing Workplace Experience Team, focusing on ensuring smooth daily operations for employees. The ideal candidate should have strong organizational skills, excellent communication abilities, and a flexible, customer-focused mindset. Responsibilities include providing customer service, managing front desk operations, coordinating in-office events, and liaising with vendors, among other tasks. A minimum of two years in facilities or office coordination and proficiency in project management and computer skills are required. Zendesk emphasizes a supportive and inclusive workplace, encouraging applicants from diverse backgrounds to apply.

The Manager of Solution Architects will lead a team focused on pre-sales solution design and proposal delivery, managing resources and methods to meet departmental goals. Key responsibilities include mentoring the team, providing expert guidance on Amazon Connect, collaborating with sales and engineering teams, overseeing project delivery, and resolving complex technical challenges. Candidates should have over six years of experience, including two years in a leadership role, with strong knowledge of software implementation, cloud technologies, and exceptional communication skills. The position offers an annualized salary range of $170,000 to $254,000, with potential bonus and benefits, and allows for a hybrid work environment. Zendesk is committed to diversity and inclusion in its workplace and provides accommodations for applicants with disabilities.

Zendesk is seeking a Director of Global Sales Development Strategy and Operations, a role that blends strategic advisory skills with operational execution in a complex global environment. This position will serve as a strategic partner to the Global VP of Sales Development, focusing on planning, performance insights, and AI-based innovations to optimize sales development efforts. Key responsibilities include leading global planning and execution, integrating AI tools, and collaborating with cross-functional teams to align strategies that enhance pipeline and revenue generation. Candidates should have over seven years of experience in sales or marketing operations within high-growth SaaS environments, strong analytical skills, and a good understanding of global market dynamics. The role supports a hybrid working model and offers a competitive salary range, highlighting Zendesk's commitment to inclusivity and diversity in the workplace.

Zendesk is seeking a Director of AI and Automation to enhance the employee experience through AI-driven solutions and intelligent automation. This role involves defining and implementing a comprehensive AI and automation strategy that aligns with business goals, while also coaching a team in delivering automation and AI capabilities. Key responsibilities include managing operational tasks, promoting employee AI adoption, and establishing governance frameworks. Qualified candidates should have over 10 years of experience in IT or engineering, with a strong background in workflow automation and leadership skills. The role offers a hybrid work experience, competitive salary, and a commitment to diversity and inclusion within the workplace.

The Manager, Compensation COE is tasked with overseeing a global team of Compensation Analysts to design, implement, and manage compensation programs and initiatives. This role involves collaboration across various departments, including Total Rewards and the People Team, to ensure alignment of policies with company objectives and market best practices. Key responsibilities include leading complex compensation projects, creating operational tools, and managing global job architecture while ensuring compliance with employment regulations. The position requires a Bachelor's degree in a relevant field and considerable experience in human resources and compensation analysis, alongside skills in team leadership and data analysis. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace, offering a competitive salary range and additional benefits.

Zendesk is looking for a data-driven and strategic Director of SMB Sales to lead their North America SMB Sales team, focusing on customer acquisition and growth in the SaaS market. This role involves developing region-specific strategies while coaching a team of Sales Managers and Account Executives to exceed targets. Key responsibilities include driving cross-functional collaboration, improving sales processes, and engaging with executive stakeholders to enhance customer experience. The ideal candidate should possess over ten years of B2B sales experience, particularly in SaaS, and demonstrate strong leadership, analytical, and communication skills. This position offers a competitive salary range and emphasizes a hybrid work model to encourage teamwork and collaboration while allowing remote flexibility.

Zendesk is seeking a Director of HRIS who embodies qualities such as customer-centricity, problem-solving, and self-awareness to lead their global HRIS strategy. The role involves optimizing the Workday platform for a diverse team of over 6,000 employees, simplifying HR processes, and providing insights for decision-making. Key responsibilities include platform governance, team leadership, daily operations management, data quality assurance, and vendor relationship oversight. Ideal candidates should have over ten years of HRIS experience, including leadership in Workday for large organizations, strong project management skills, and familiarity with relevant modules and integrations. Zendesk promotes a hybrid work environment, emphasizing collaboration and inclusion while maintaining flexible remote work options.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

Zendesk is seeking a proactive and organized Executive Assistant to support senior leaders, focusing on enhancing operational efficiency and daily operations. Responsibilities include managing complex calendars, coordinating travel, and handling sensitive information with discretion. The ideal candidate should be detail-oriented, resourceful, and possess strong organizational skills while demonstrating a can-do attitude. The position requires 2–4 years of administrative experience, proficiency in Google Workspace, and flexibility to work with leaders across different U.S. time zones. Additionally, the role is hybrid, allowing for both in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the workplace.

Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales role focused on hunting for new opportunities. The position involves engaging with potential clients, collaborating with internal teams, and generating a sales pipeline across various account sizes. Ideal candidates should possess a minimum of two years of experience in business development or sales, excellent communication skills, and familiarity with tools like Salesforce and Zoominfo. The compensation for this role ranges from $33.65 to $50.00 per hour, combining base and commission, with eligibility for bonuses and benefits. Zendesk emphasizes a hybrid work model that allows for both onsite collaboration and remote work, promoting diversity and providing equal employment opportunities.

The job role involves improving business pipeline for targeted accounts through collaboration with regional teams while employing an account-based marketing (ABM) strategy. Responsibilities include executing industry programs, creating specific marketing content, and ensuring effective messaging across product marketing and sales teams. The candidate will also collaborate with regional marketing to refine go-to-market strategies and utilize data-driven methods to measure and enhance the marketing performance. Qualifications require a minimum of four years in B2B SaaS marketing, strong communication skills, and experience in cross-team collaboration and establishing feedback loops for continuous improvement. The role offers a hybrid work model, competitive salary, and promotes diversity and inclusion within the workplace.

Zendesk is seeking a Senior Web Marketing Manager responsible for enhancing their global web presence and driving digital marketing initiatives to support business growth. The role requires collaborating with various teams across marketing, technology, and design to create high-impact web experiences that engage customers and maintain brand consistency. Key responsibilities include managing the website's marketing strategy, optimizing content, and improving conversion rates, while using data to inform decisions. Ideal candidates should have 5-7 years of experience in web marketing within a B2B technology context, strong collaboration skills, and familiarity with analytics tools and content management systems. The position offers a competitive salary in the range of $140,000 to $210,000, with benefits and a flexible hybrid work environment.

The job position is for a Manager of Digital Renewals, responsible for leading a team that focuses on customer retention and contract renewals, particularly in the digital segment. Key responsibilities include team leadership, managing the renewal process, driving digital strategies, data analysis, cross-functional collaboration, process improvement, and escalation management. The ideal candidate should have over eight years of customer-facing SaaS experience, exceptional communication and negotiation skills, and proficiency with CRM platforms like Salesforce and Zendesk. The compensation for this role ranges from $149,000 to $223,000 annually, based on experience and location, and includes a hybrid work model that combines in-office and remote work. Zendesk is committed to diversity and inclusion, and encourages applicants from various backgrounds to apply while providing reasonable accommodations for individuals with disabilities.

The job description details the role of Manager - LATAM Renewals at Zendesk, focusing on leading a team that secures customer renewals while seeking growth opportunities. This position involves managing a remote team based in Mexico City and São Paulo, ensuring customer retention and subscription revenue growth across the LATAM region. Fluency in English, Spanish, and Portuguese is essential for effective communication, contract management, and negotiations. Key responsibilities include managing a book of business, coaching team members, overseeing the renewal process, and collaborating with cross-functional teams. The ideal candidate should have relevant experience in customer-facing SaaS roles, strong communication skills, and proficiency in CRM platforms.

Zendesk is looking for a Senior Director of Global Payroll to lead their payroll operations team, which consists of over ten professionals across multiple regions. The role requires ensuring timely and compliant payroll processing for thousands of employees while enhancing operational efficiency and partnering with various departments like Finance and HR. Key responsibilities include overseeing payroll operations for over 20 entities, maintaining compliance with local laws, and enhancing payroll processes globally. Candidates should have at least 15 years of experience in global payroll leadership and expertise in payroll systems, alongside strong people management and communication skills. The position offers a hybrid work model and a competitive salary range in the U.S., emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

The Customer Success Manager (CSM) role at Zendesk is focused on helping customers achieve business outcomes quickly through the company's solutions. CSMs engage across various levels of customer organizations to ensure they realize the value from Zendesk investments, which in turn supports Zendesk's growth. The CSM's mission involves delivering outcome-driven engagement throughout the customer journey, advocating for customer needs, and enhancing the overall customer experience. Key responsibilities include proactive management of customer health, driving product adoption, and collaborating closely with multiple internal teams. Candidates should have extensive experience in customer success roles, a strong understanding of software solutions, and the ability to foster relationships at all organizational levels.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve business outcomes using advanced AI solutions. This position aims to maximize the value customers get from Zendesk’s Advanced AI Agents by driving AI adoption and collaborating across customer organizations. The responsibilities include proactive customer engagement, building strong relationships at all organizational levels, and removing obstacles to AI implementation. Candidates should have at least three years of experience in customer success or related fields and possess strong technical and interpersonal skills. The position offers a hybrid work experience and a competitive compensation package that includes a base salary and potential commissions or bonuses.

Zendesk is looking for a Quote to Cash - Salesforce CPQ Engineering Manager to optimize sales processes using innovative technology and AI. The role involves leading a multidisciplinary team, managing the customization and integration of the Salesforce CPQ platform, and implementing flexible pricing models that meet current market demands. Responsibilities include mentoring team members, enhancing sales productivity through AI, and collaborating with various business stakeholders to align CPQ solutions with the company's go-to-market strategy. Ideal candidates should have extensive experience in Salesforce CPQ and proven leadership skills in a dynamic environment, with a strong grasp of sales operations and AI integration. This position offers a hybrid working model, competitive salary, and benefits, while promoting inclusivity and diversity within the workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, focusing on driving the company's Service narrative and go-to-market (GTM) initiatives. The role involves collaborating with various teams to establish effective messaging and strategic frameworks while conducting market research and enabling internal partners with clear communication materials. Candidates should have 4-6 years of experience in product marketing, preferably in software or SaaS, and possess strong storytelling and analytical skills. The company emphasizes a flexible work environment that combines in-person collaboration with remote work. Additionally, Zendesk is committed to diversity, equity, and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking an experienced Customer Data Platform (CDP) Administrator to join its Global Marketing Operations team, providing an opportunity to grow in a fast-paced environment. The administrator will manage the CDP, ensuring data integration from various sources while enhancing customer experiences through personalized marketing. Key responsibilities include overseeing data integrations, maintaining user access, and collaborating with data teams to meet operational benchmarks. Candidates should possess hands-on experience with CDP management, SQL proficiency, and strong project management skills. The role offers a hybrid work model and a salary range of $116,000 to $174,000, with additional benefits and incentives.

The company is looking for a strategic Director of HR Business Partnering to join their AI-focused customer service software company, reporting to the VP of HR Business Partnering for GTM and Sales. This role will be responsible for designing and executing global HR strategies to enhance organizational effectiveness and cultivate a high-performance culture across international markets. Ideal candidates should have extensive HR business partnering experience, particularly within executive sales teams, and demonstrate the ability to influence change at all organizational levels. Key responsibilities include overseeing global workforce strategy, driving organizational transformation, and implementing leadership development initiatives. This position offers a hybrid work model and a competitive salary range, emphasizing the company's commitment to diversity and inclusion in the workplace.

The job opening is for a Strategic Sourcing Senior Analyst at Zendesk, Inc., where the main responsibilities include managing the sourcing process across various corporate services categories and supporting procurement efforts during mergers and acquisitions. Key tasks involve market research, supplier management, contract negotiations, and the execution of spend management projects to enhance efficiency and savings. The ideal candidate should possess quantitative skills, strong contract management capabilities, and the ability to thrive in a fast-paced environment. Desired qualifications include experience in project leadership, strategic thinking, and strong communication and influencing skills. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The Senior Customer Success Manager (CSM) at Zendesk is primarily responsible for helping customers achieve business outcomes using Zendesk's innovative solutions. This role involves engagement across various organizational levels to ensure customers derive value from their Zendesk investments, enhancing both customer success and the company's growth. Key responsibilities include managing customer health, driving product adoption, and cultivating strong relationships with customers while advocating for their needs. The position requires at least 8 years of relevant experience, strong interpersonal skills, and the ability to manage multiple accounts effectively. The CSM role also offers a hybrid work environment with a competitive salary range and emphasizes inclusivity and diversity within the workplace.

Zendesk is looking for an Account Executive to enhance its mission of providing exceptional customer service through innovative SaaS products. The successful candidate should have a strong background in B2B sales, particularly in the SaaS industry, and be adept at building relationships with customers to drive growth. Key responsibilities include acquiring new commercial clients, nurturing existing relationships, and identifying opportunities for cross-selling products. The role requires strong communication and negotiation skills, as well as experience in managing complex sales cycles. Zendesk offers a hybrid work model and emphasizes a commitment to diversity and inclusion in the workplace.

The Director of Renewals is a senior role focused on managing the customer renewal process to maximize retention within a designated region. Responsibilities include leading a team, developing renewal strategies, negotiating contracts, analyzing data, and collaborating with other departments to meet revenue goals. The position requires over 12 years of experience, a proven record in SaaS or subscription businesses, and strong management skills, particularly in leading sizable teams. Performance indicators for success in this role include gross retention, on-time renewals, and customer satisfaction metrics. The role offers a hybrid work environment and a competitive salary range, reflecting Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Manager for its Asset Management & IT Infrastructure team, combining strategic oversight with hands-on execution across various IT functions. The role involves managing people and technologies, focusing on endpoint management, network infrastructure, and audiovisual technology for global office expansions. Emphasizing a collaborative work environment, the position aims to align technical operations with business objectives while fostering a positive team culture. Key responsibilities include leading a team, implementing IT solutions, maintaining a roadmap for services, and monitoring performance metrics. The position offers a competitive salary range of $123,000 to $185,000, supports hybrid work flexibility, and promotes a diverse and inclusive workplace.