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Zendesk is seeking a forward-thinking Hunter Commercial Account Executive to identify, engage, and win new B2B SaaS accounts, leveraging AI-driven insights and Zendesk’s AI-powered platform to tailor solutions and accelerate decisions. You will drive new revenue through proactive prospecting, manage the full sales cycle from outreach to negotiation, build executive-level relationships, maintain a high-velocity pipeline, collaborate with technical and cross-functional teams, and travel as needed to engage prospects. Requirements include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a track record of exceeding new-business goals, the ability to close complex executive-level cycles with VP and C-suite stakeholders, and proficiency with AI/digital sales tools (e.g., Salesforce, Groove, Clari). The US OTE ranges from $168,000 to $252,000 with a 50/50 base/commission mix (plus potential bonuses or benefits), and the role features hybrid work with required in-office presence part of the week. Zendesk emphasizes an AI-forward, inclusive culture, notes that AI may screen applications, and provides accommodations for disabilities while supporting diversity, equity, and inclusion.

The Senior Data Engineer role at Zendesk’s Enterprise Data & Analytics team focuses on crafting curated data products and building data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform to serve as Zendesk’s single source of truth. You will collaborate with teammates and business partners to gather requirements, design data models, serve as the Data Model SME, and transform raw data into schemas and data models for various business domains using SQL and dbt. Responsibilities include designing, building, and maintaining ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt, optimizing data warehousing processes, and delivering analytics across customer 360, finance, product, and sales while promoting best engineering practices. Basic qualifications include 5+ years of data engineering and ETL in big data environments, 5+ years of data modeling/architecture and complex SQL, 5+ years with Snowflake, 2+ years of production dbt experience, Python or other languages, API integrations, data governance, and strong documentation. The role offers a US base salary of $151k-$227k with potential bonus/benefits, a hybrid onsite/remote work arrangement, and Zendesk’s commitment to diversity, equal opportunity, and accommodations, with AI screening possible as part of applying.

Zendesk is hiring for a pure hunting sales role in America, focusing on identifying, uncovering, and qualifying opportunities to build a significant sales pipeline across SMB, Commercial, and Enterprise accounts while collaborating with internal teams such as sales, product, and marketing. Responsibilities include engaging with prospects to understand business challenges, developing target prospect lists, generating high-value pipeline through outbound prospecting, creating personalized messaging, conducting outbound calls, researching companies, and managing a pipeline while delivering an excellent customer experience. Candidates should have at least 2 years in a sales-related role with business development experience across SMB, Enterprise, and Commercial segments, a competitive, self-starter mindset, excellent communication skills, and proficiency with Salesforce, Zoominfo, Outreach, and 6sense; a Bachelor's degree is preferable. The US OTE is $33.65-$50.00 with a 70/30 base/commission mix; the role offers a hybrid work arrangement with some in-office time determined by the hiring manager, and compensation may include bonuses or benefits. Zendesk emphasizes equal opportunity and diversity, notes AI screening of applications per policy, and provides accommodations for applicants with disabilities, while promoting a flexible, inclusive culture and a commitment to fairness.

The job role involves leading technical accounting analysis for mergers and acquisitions (M&A) transactions, preparing purchase accounting, and collaborating with cross-functional teams to assess deal structures. Responsibilities include assisting with due diligence, overseeing the integration of purchase accounting, and ensuring compliance with SEC reporting and accounting standards as the company prepares for an IPO. The position requires monitoring new accounting standards and updating internal guidelines while also managing technical accounting projects unrelated to M&A or IPO activities. Candidates should have a Bachelor’s or Master’s degree in Accounting, with CPA and Big 4 public accounting experience preferred, along with significant knowledge of US GAAP. The role is hybrid, offering a mix of in-office and remote work opportunities, and seeks to foster a diverse and inclusive workplace environment.

Zendesk is seeking an AI-focused Manager for SMB Sales to lead a team of Account Executives and enhance the company's SMB business through high-performance strategies and AI-driven solutions. The role involves coaching, recruiting, and developing sales talent while driving revenue growth and ensuring exceptional customer experiences. Responsibilities include managing complex sales cycles, supporting strategic customer roadmaps, and leveraging data for expanding business opportunities. Successful candidates should have extensive sales leadership experience, a track record of exceeding quotas, and the ability to utilize AI and analytics to boost team productivity. The position offers a hybrid work environment and competitive compensation, including a base salary and commission.

Zendesk is seeking a Commercial Sales Manager with extensive experience to lead and grow their Commercial sales team, focusing on achieving significant revenue growth targets in a dynamic market. The ideal candidate should possess strong leadership skills, sales expertise, and a strategic approach to enhance market share while ensuring customer satisfaction. Responsibilities include providing sales direction, hiring and motivating sales professionals, tracking sales activities, and maintaining knowledge of Zendesk solutions and market trends. Candidates must have at least seven years of sales experience, with four years in a management role, and a proven record of driving revenue growth. The position offers a hybrid work environment, competitive compensation, and a commitment to diversity and inclusion in the workplace.

Zendesk is looking for an experienced Technical Architect to join their CX Acceleration SWAT team, focusing on helping customers integrate AI effectively into their systems. The role involves diagnosing customer challenges, providing strategic guidance, and designing tailored solutions that utilize the Zendesk platform and integrate with external systems. Candidates should have 10-15 years of experience in enterprise architecture and SaaS solutions, along with strong communication skills and technical expertise in cloud computing technologies. The position offers a hybrid work model, requiring part-time office attendance, and includes an annualized On Target Earnings (OTE) range of $186,000 to $280,000, along with potential bonuses and benefits. Zendesk emphasizes its commitment to diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is looking for a Counsel, Employment to join their Global Employment Legal team, with a focus on the Americas, specifically the US, Canada, Mexico, and Brazil. The role, based in Austin, TX, San Francisco, CA, or Madison, WI, involves addressing complex employment law issues and providing strategic legal guidance while balancing business needs and compliance. Candidates must be qualified lawyers with at least 7 years of experience in employment law across the relevant regions, and are expected to deliver practical solutions while collaborating closely with HR and business teams. Additionally, the position requires strong skills in managing employment-related disputes and investigations, and promoting positive workplace policies. The role offers a hybrid work environment while emphasizing Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Manager of Marketing Operations to lead and innovate within their Marketing Operations team, focusing on business growth and MarTech maturity. This position involves managing a small team to optimize lead flow processes from creation through qualification and routing, while fostering a culture of experimentation and collaboration with various stakeholders. Key responsibilities include coaching the team, continuously refining lead funnel lifecycle processes, and effectively communicating data insights to stakeholders. The ideal candidate should have strong leadership skills, hands-on experience with relevant marketing technologies, and a background in optimizing lead management processes. The role offers a hybrid working model and a salary range of $146,000 to $220,000, along with opportunities for bonuses and benefits.

Zendesk is looking for a Director of IT Customer Service and Support to lead a high-performing team focused on the Onboard to Renew (OTR) value stream. The role requires strong customer service technology experience, AI solution deployment, and collaboration across teams. Responsibilities include leading IT teams, serving as a strategic advisor to business leaders, ensuring system oversight, and enhancing processes through AI integration. The ideal candidate should have a bachelor’s degree, over 10 years of experience in IT operations, leadership skills, and proven problem-solving capabilities. Zendesk emphasizes diversity and inclusion and offers a hybrid working environment while adhering to equal opportunity employment practices.

The job description seeks a Director of Predictive Marketing Analytics with 9–12 years of experience to spearhead the company's predictive analytics initiatives. This leader will develop high-impact insights and predictive models that significantly influence marketing strategy and business growth while collaborating closely with marketing and business leaders. Key responsibilities include leading modeling projects, developing attribution models, and applying machine learning techniques for audience targeting. The ideal candidate should have a strong background in statistical modeling and excellent leadership skills, capable of communicating complex data insights clearly to non-technical partners. The role offers a hybrid work environment, and compensation ranges from $207,000 to $311,000, depending on experience and qualifications.

The job description outlines a pivotal role in demand generation for North America, focusing on driving business impact through strategic multichannel campaigns. The ideal candidate should have strong communication, collaboration, and operational skills, along with a strategic mindset. Responsibilities include developing and executing integrated campaigns, managing day-to-day operations, analyzing campaign performance, and working closely with various teams to optimize lead generation and engagement. Preferred qualifications for the role include over five years of experience in demand generation, proficiency in data-driven marketing, and familiarity with tools such as Marketo and Salesforce. The position offers a hybrid work environment, a competitive salary ranging from $103,000 to $155,000, and a commitment to diversity and inclusion within the workplace.

The XDR Marketing Manager role bridges the gap between the Marketing and XDR teams, focusing on enhancing communication and campaign effectiveness. Responsibilities include managing the lifecycle of campaigns, aligning messaging with marketing goals, and collaborating with various teams to ensure smooth execution. The position also involves analyzing performance metrics and conducting A/B testing to refine strategies and improve engagement. The ideal candidate should have 3–5 years of experience in marketing or related fields, strong campaign metric knowledge, and excellent communication skills. This role offers a hybrid work model with a salary range of $103,000 to $155,000, complemented by potential bonuses and benefits.

The Senior Manager, Workforce & Service Performance at Zendesk is responsible for overseeing the Workforce Management and Quality Assurance lifecycle for a global multi-skill support organization. The role requires at least 8 years of professional experience, including expertise in forecasting, scheduling, and managing the performance of teams, with a focus on achieving key performance indicators. Key responsibilities include executing capacity plans, conducting scenario analyses, managing daily operations, and leading a high-performing team while partnering with cross-functional stakeholders. The position offers a hybrid or remote work model, flexible hours, and competitive compensation aligned with the candidate's experience and qualifications. Zendesk values diversity and inclusion and promotes transparency in its hiring processes, employing AI tools for candidate evaluation.