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Zendesk is hiring a GTM Finance - Pricing/Costing Senior Manager to join the GTM Finance & Strategy team, focusing on deep-dive cost structures and pricing strategies to drive strong gross margins and top-line growth, requiring at least eight years of progressive finance experience. The role will partner with the GTM Pricing team, Product, and R&D Finance to deliver insightful financial analysis, develop and maintain cost models for SaaS and AI technologies (including LLM costs), and build business cases and scenarios to evaluate pricing proposals. Key responsibilities also include creating dashboards for faster insights, driving cross-functional pricing governance, mentoring junior staff, presenting findings to senior leadership, and tracking pricing trends like POS, ARPU, and deal size. Location is hybrid (Austin, TX / Madison, WI / Bay Area) with two in-office days per week, and the US base salary ranges from $146,000 to $220,000 plus potential bonuses and benefits; flexible remote options are available. Zendesk emphasizes a dynamic, inclusive culture with a commitment to diversity and equal opportunity, notes AI screening for applications in line with policy, and offers accommodations for applicants with disabilities.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity Zendesk Contact Center solutions, ensuring scalable cloud architectures and the team’s professional growth. Responsibilities include people leadership, mentoring on AWS deployments and coding standards (Python/Node.js), handling high-profile escalations, and coordinating resource planning for multiple concurrent projects. The role provides technical oversight by governing end-to-end delivery, approving Technical Design Documents and Custom App Specifications, and offering architectural guidance on AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. It also entails cross-functional collaboration with Engagement Managers, Services Consultants, Solution Architects, product advocacy with engineering teams, and pre-sales support to ensure viable, well-scoped technical solutions. Required qualifications include 6+ years in consulting or programming with 2+ years in leadership and 3+ years building cloud solutions, strong AWS expertise, hands-on programming, RESTful APIs, and excellent communication, with US OTE of $210k-$316k and a hybrid work arrangement; Zendesk commits to equal opportunity and reasonable accommodations.

Zendesk’s AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to own the full lifecycle of AI adoption and expansion for key customers, aligning internal and external teams and driving execution from initial adoption through sustained expansion to maximize business impact. Key objectives include accelerating time-to-value through adoption and operational excellence, owning multi-year AI roadmaps across Product, Services, Sales, and Partners, and delivering measurable commercial outcomes like renewals, growth, and retention. Responsibilities span acting as the design authority for deployments, coordinating cross-functional resources, maintaining mutual AI roadmaps with recurring cadences, managing channel strategy and adoption, and using data-driven insights to track impact and optimize outcomes. Requirements include 5+ years in customer success/experience with at least 1 year in AI, enterprise GTM experience, strong analytics and cross-functional influence, a bachelor’s degree (advanced degrees or AI certifications preferred), and a hybrid in-office work arrangement, with Zendesk emphasizing diversity and equal opportunity and noting that AI may be used for screening along with accommodations.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base and accelerate revenue by applying AI-driven insights to transform every interaction into authentic customer experiences at scale. You will hunt new SMB opportunities, close deals of all sizes, nurture relationships for retention, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases while maintaining a robust Salesforce pipeline and collaborating with cross-functional teams. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, a proven track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, excellent CRM forecasting skills, and willingness to travel. You are a customer-centric innovator, data-driven decision-maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute with discipline to deliver high-impact outcomes. The role offers an annualized US OTE of $111,000–$167,000 (60/40 base/commission) with potential bonuses, a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities.

- The job is a Junior Associate Solutions Consultant at Zendesk targeting the SMB market, providing technical and functional support to sales and solutions teams and demonstrating how Zendesk solutions meet customer needs, serving as the technical bridge in virtual and occasional onsite meetings. - The role requires both sales focus and technical savvy, including assisting with proposals, presentations, demonstrations, and managing customer relationships while collaborating with Go-to-Market teams and presenting technical information to prospects. - It offers growth through training, mentorship, and opportunities to gain exposure to multiple Go-To-Market functions and direct customer engagement. - Qualifications include a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting/SaaS, with internship or related sales/customer service experience being a plus. - Compensation features a US hourly OTE range of $49.04–$73.08 (80/20 base/commission) with potential bonuses and benefits, a hybrid in-office/remote work model, Zendesk’s commitment to diversity and inclusion with accommodations available, and AI may be used in screening.

The role is for a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, focusing on curated data products and a single source of truth, primarily building data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform in an Agile environment. You will collaborate with business partners to gather requirements, design data models, serve as the data model SME, transform raw data into schemas for multiple domains, and build/maintain ELT pipelines to enable reliable reporting using Airflow, Fivetran, and dbt, while pursuing data quality improvements and promoting engineering best practices. Basic qualifications include 5+ years of data engineering experience with pipelines/ETL, 5+ years in data modeling/architecture, 5+ years of SQL, 5+ years with Snowflake, 2+ years with dbt, plus strong documentation, ability to translate business needs into technical solutions, intermediate programming (primarily Python), API integrations, data governance, and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of Kimball/Inmon data modeling, domain experience in Finance, Sales, or Marketing, 3+ production-grade dbt projects, and expert Python. The role offers a US base salary range of $151,000–$227,000 with potential bonuses and incentives, a hybrid work model requiring some onsite presence, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of People Analytics and Benchmarking who will drive data-driven insights to support workforce planning, recruitment, talent development, job architecture, performance, location strategy, and employee engagement, serving as the bridge between the People Team, IT, and the business. You will craft and execute a strategy for delivering people insights, data governance, program and practice benchmarking, and market insights, guide a team of analysts, shape the roadmap with the People Team and Total Rewards, and master data storytelling with a focus on AI adoption across the organization. Required qualifications include a bachelor’s degree (or equivalent), 12+ years in business/data analytics with at least 5 years in HR/People Analytics, experience managing a globally distributed team, strong HR knowledge, proficiency with Tableau/Power BI/Excel/R/SQL, familiarity with HRIS (Workday preferred), governance and data privacy awareness, and excellent communication skills. Preferred qualifications include 5+ years directly managing talent, meticulous attention to data quality and presentation, and experience managing multi-tiered Snowflake/Databricks/AWS Redshift environments. The role offers a US base salary range of $183,000–$275,000 with potential bonus and benefits, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening in hiring, and accommodations for applicants with disabilities.

Zendesk is hiring an exceptional Zendesk Consultant for its CX Accelerator Team, requiring deep Zendesk expertise, hands-on configuration, and a readiness to work on 4-6 week client engagements with travel as needed. The role aims to transform customer experiences by optimizing Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Key responsibilities include client engagement and discovery, guidance on best practices, hands-on Zendesk design and integration work, coordinating with technical resources, end-to-end project management, training, enablement, continuous improvement, and travel to client sites. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, proven consulting experience in agile environments, plus strong communication, relationship-building, problem-solving, and adaptability. The role offers a US OTE of $160,000–$240,000 (70/30 base/commission), potential bonuses and benefits, a hybrid work model with some in-office days, and Zendesk’s commitment to diversity and equal opportunity, with AI screening noted in the process.

The CX Acceleration Manager at Zendesk leads targeted customer-experience optimization through Zendesk implementations, requiring senior-level experience and the ability to secure executive buy-in, run discovery sessions, perform technical assessments, and coordinate hands-on configuration with consultants to transform Zendesk ecosystems. Key responsibilities include building strong relationships across Success, Sales, Services, and customers from agents to executives; maintaining a customer-centric focus; conducting deep Zendesk solution implementations (config, integrations, and architecture); delivering expert consultations and product demonstrations; leading close-out reviews with executives; orchestrating Zendesk resources; and driving continuous improvement. Requirements include deep Zendesk product knowledge with hands-on experience, at least five years of technical experience in complex environments, proven leadership to mobilize teams, service management expertise, external customer-facing technical lead experience, collaborative/matrix work style, exceptional communication, CX proficiency, and strong problem-solving ability. The role offers a hybrid work arrangement with in-office time; the US annualized OTE ranges from $188,000 to $282,000 with a 70/30 base/commission split and may include bonuses or incentives, with location-based variations in compensation. Zendesk emphasizes equal opportunity and an inclusive culture with startup-style collaboration, opportunities for long-term career growth and wellbeing benefits, and notes about AI screening and accommodations for applicants with disabilities, along with information on EEO rights.

This role is for a Sales Development Analyst on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical and strategic partner to the North America and LATAM Sales Development Leadership team to optimize top-of-funnel motion and align the SDR engine with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with excellent analytical skills, a solid understanding of the sales development function and top-of-funnel operations in SaaS, and a track record of leveraging AI and automation to accelerate growth while translating performance data into actionable coaching insights. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams and leadership, AI/automation strategy and deployment, workflow management with cross-functional alignment (Revenue Ops, Marketing, Systems), best-practice scouting, data quality hygiene, and frontline support for SDRs. Qualifications include 1+ years in Sales Operations, Sales Development Operations, or similar analytics roles, high proficiency with Salesforce, Tableau, Looker, Snowflake, experience with Sales Engagement platforms (Groove, Outreach), data enrichment tools (ZoomInfo, Lusha), and knowledge of integrating AI into GTM workflows, plus strong Google Workspace skills and SQL knowledge. The US base salary ranges from $71,000 to $107,000 with possible bonus or benefits, the role is hybrid with in-office requirements part of the week, and Zendesk is an equal opportunity employer that may use AI in screening applications while offering accommodations for applicants with disabilities.

- Zendesk is hiring its first dedicated Venture Capital Ecosystem Manager, Americas, a field-based role intended to embed Zendesk in the venture capital ecosystem, build durable VC partnerships, and accelerate pipeline growth for AI-powered Service and CX offerings. - The role blends strategic leadership with hands-on execution, owning VC engagement programs, surfacing high-potential startups and investors, and traveling regularly across the US East Coast and Southeast to meet fund operators and portfolios, with collaboration from Bay Area and Austin teams. - You will design and execute exclusive, experiential VC programs, surface partner priorities, and convert ecosystem access into a qualified pipeline and faster deal cycles in partnership with Startup Marketing and Sales, forging long-term partnerships that amplify Zendesk’s brand. - Basic qualifications include 6+ years in venture capital, startups, or tech partnerships; excellent communication, negotiation, and stakeholder management; data-driven execution; deep knowledge of the VC ecosystem (especially AI); and the ability to travel up to 35%. - The role offers a US base salary of $124k-$186k, a hybrid work arrangement, and preferred experience in startup ecosystems and GTM tooling, with Zendesk noting AI-based screening where applicable and a commitment to diversity, equity, and inclusion.

Zendesk, a leading customer experience software company, is seeking a pure hunting sales role focused on identifying and qualifying opportunities across SMB to Enterprise in America, working with internal stakeholders to build pipeline. Key responsibilities include engaging with prospects to understand pain points, collaborating to target prospects, generating high-value pipeline through outbound and strategic prospecting, creating personalized messaging, conducting research, and managing a pipeline with strong customer experience. Requirements include 2+ years in sales or business development across SMB/Commercial/Enterprise, a competitive, self-starter mindset, excellent communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a bachelor’s degree is preferred. Compensation offers a US OTE range of $33.65–$50.00 with a 70/30 base/commission split, potential bonuses or incentives, and a hybrid work arrangement with some in-office days, schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and provides accommodations for applicants with disabilities, inviting applicants to learn more about its culture and diversity initiatives.

Zendesk is seeking a forward-thinking Hunter Commercial Account Executive to identify, engage, and win new B2B SaaS accounts, leveraging AI-driven insights and Zendesk’s AI-powered platform to tailor solutions and accelerate decisions. You will drive new revenue through proactive prospecting, manage the full sales cycle from outreach to negotiation, build executive-level relationships, maintain a high-velocity pipeline, collaborate with technical and cross-functional teams, and travel as needed to engage prospects. Requirements include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a track record of exceeding new-business goals, the ability to close complex executive-level cycles with VP and C-suite stakeholders, and proficiency with AI/digital sales tools (e.g., Salesforce, Groove, Clari). The US OTE ranges from $168,000 to $252,000 with a 50/50 base/commission mix (plus potential bonuses or benefits), and the role features hybrid work with required in-office presence part of the week. Zendesk emphasizes an AI-forward, inclusive culture, notes that AI may screen applications, and provides accommodations for disabilities while supporting diversity, equity, and inclusion.

The Senior Data Engineer role at Zendesk’s Enterprise Data & Analytics team focuses on crafting curated data products and building data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform to serve as Zendesk’s single source of truth. You will collaborate with teammates and business partners to gather requirements, design data models, serve as the Data Model SME, and transform raw data into schemas and data models for various business domains using SQL and dbt. Responsibilities include designing, building, and maintaining ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt, optimizing data warehousing processes, and delivering analytics across customer 360, finance, product, and sales while promoting best engineering practices. Basic qualifications include 5+ years of data engineering and ETL in big data environments, 5+ years of data modeling/architecture and complex SQL, 5+ years with Snowflake, 2+ years of production dbt experience, Python or other languages, API integrations, data governance, and strong documentation. The role offers a US base salary of $151k-$227k with potential bonus/benefits, a hybrid onsite/remote work arrangement, and Zendesk’s commitment to diversity, equal opportunity, and accommodations, with AI screening possible as part of applying.

The job role involves leading technical accounting analysis for mergers and acquisitions (M&A) transactions, preparing purchase accounting, and collaborating with cross-functional teams to assess deal structures. Responsibilities include assisting with due diligence, overseeing the integration of purchase accounting, and ensuring compliance with SEC reporting and accounting standards as the company prepares for an IPO. The position requires monitoring new accounting standards and updating internal guidelines while also managing technical accounting projects unrelated to M&A or IPO activities. Candidates should have a Bachelor’s or Master’s degree in Accounting, with CPA and Big 4 public accounting experience preferred, along with significant knowledge of US GAAP. The role is hybrid, offering a mix of in-office and remote work opportunities, and seeks to foster a diverse and inclusive workplace environment.

Zendesk is looking for an experienced Technical Architect to join their CX Acceleration SWAT team, focusing on helping customers integrate AI effectively into their systems. The role involves diagnosing customer challenges, providing strategic guidance, and designing tailored solutions that utilize the Zendesk platform and integrate with external systems. Candidates should have 10-15 years of experience in enterprise architecture and SaaS solutions, along with strong communication skills and technical expertise in cloud computing technologies. The position offers a hybrid work model, requiring part-time office attendance, and includes an annualized On Target Earnings (OTE) range of $186,000 to $280,000, along with potential bonuses and benefits. Zendesk emphasizes its commitment to diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is looking for a Counsel, Employment to join their Global Employment Legal team, with a focus on the Americas, specifically the US, Canada, Mexico, and Brazil. The role, based in Austin, TX, San Francisco, CA, or Madison, WI, involves addressing complex employment law issues and providing strategic legal guidance while balancing business needs and compliance. Candidates must be qualified lawyers with at least 7 years of experience in employment law across the relevant regions, and are expected to deliver practical solutions while collaborating closely with HR and business teams. Additionally, the position requires strong skills in managing employment-related disputes and investigations, and promoting positive workplace policies. The role offers a hybrid work environment while emphasizing Zendesk’s commitment to diversity, equity, and inclusion in the workplace.