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The Professional Services team at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategy advisors, onboarding experts, and Technical Account Managers powered by agentic AI and Miro’s platform. The Technical Account Manager Leader will lead, coach, and scale a TAM team, directly manage some of the most ambitious accounts, drive pre-sales proposals, act as an escalation point, and spearhead process improvements, in Austin, TX or remotely on the US West Coast. Core duties include hiring and developing TAMs, implementing efficiency processes, monitoring KPIs such as CSAT, renewal rate, and feature adoption, and owning complex issues with cross-functional collaboration to resolve them. The role requires 8+ years in enterprise SaaS, at least 3 years in leadership, experience as an escalation point, familiarity with APIs and enterprise IT ecosystems, and the ability to travel up to 25% for customer locations. Miro offers competitive benefits (401k matching and equity, health plans, fertility/family forming benefits, flexible time off, learning budget, charitable donation matching) and a culture of belonging and collaboration, as a visual workspace for innovation serving over 100 million users and 250,000 companies worldwide.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and Technical Account Managers working together to transform how they collaborate and innovate on Miro’s platform. The Technical Account Manager Leader will lead, coach, and scale a team of TAMs who partner with Enterprise customers, own some of our most ambitious accounts and projects, drive pre-sales technical proposals, serve as an escalation point for delivery, and spearhead process improvements, with the role based in Austin, Texas, or remote on the US West Coast. Key responsibilities include managing and mentoring TAMs, developing processes for efficiency and consistent global service delivery, monitoring metrics (CSAT, renewal rate, feature adoption), serving as the main escalation contact, and driving strategic client engagement and cross-functional collaboration to grow accounts and improve the TAM playbook. Candidates should have 8+ years in enterprise SaaS-related roles, at least 3 years in leadership, proven escalation experience, familiarity with APIs and enterprise IT ecosystems, a track record of leading workflow optimization and platform adoption initiatives, and the ability to analyze data to drive improvement, with willingness to travel up to 25%. Benefits include 401k matching and competitive equity, comprehensive health benefits, fertility and family-forming support, flexible time off, learning and development allowances, charitable donation matching, and a culture that emphasizes belonging, collaboration, and diverse perspectives at a company serving over 100 million users.

The Professional Services organization at Miro helps Enterprise customers achieve outcomes in the Innovation Workspace, and the Technical Account Manager Leader will coach a team of TAMs who work with enterprise clients to maximize business value, acting as a player-coach on ambitious accounts and pre-sales efforts. The role involves driving strategic technical proposals, serving as the escalation point for delivery and complex issues, mitigating risks, and spearheading process improvements to boost team effectiveness and customer experience. It can be performed in person at the Austin, TX office or remotely on the US West Coast. Responsibilities include mentoring and managing TAMs, hiring and training, implementing efficiency processes, monitoring KPIs (CSAT, Renewal Rate, Feature Adoption), owning strategic accounts, building client relationships, identifying growth opportunities, and collaborating cross-functionally to develop documentation and the TAM playbook. Requirements include 8+ years in enterprise SaaS roles with at least 3 years in leadership, API/integration familiarity, ability to lead initiatives and facilitate executive discussions, and travel up to 25%; the role offers benefits such as 401k matching, equity, health benefits, fertility/family-forming benefits, flexible time off, a learning budget, charitable donation matching, and a culture focused on diversity, inclusion, and empowering teams.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through a team of strategic advisors, onboarding experts, and technical account managers powered by agentic AI on the Innovation Workspace. Miro is seeking a Technical Account Manager Leader to coach and scale TAMs, directly manage some of the most ambitious accounts, drive pre-sales technical proposals, serve as an escalation point, and lead process improvements, with in-person options in Austin or remote on the US West Coast. Responsibilities include team leadership and development, monitoring KPIs, owning complex strategic accounts, driving pre-sales solutions, and collaborating cross-functionally to advocate for customers and expand the TAM playbook. Requirements are 8+ years in enterprise SaaS-related roles, at least 3 years in a leadership position, escalation experience, familiarity with APIs and enterprise IT ecosystems, and travel up to 25%. The role offers benefits like 401k matching, equity, comprehensive health benefits, family-forming benefits, flexible time off, a learning allowance, and charitable matching, along with Miro’s commitment to diversity and a collaborative culture.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes in the Innovation Workspace, with a team of strategic advisors, onboarding experts, and Technical Account Managers. The role is a Technical Account Manager Leader who will act as a player-coach to guide and scale TAMs, directly manage some of our most ambitious accounts, and lead pre-sales technical proposals, escalation management, and process improvements; this position can be based in Austin, Texas or remote on the US West Coast. Key responsibilities include recruiting, mentoring, and evaluating TAMs; improving team efficiency and global service delivery; monitoring metrics like CSAT, renewal rate, and feature adoption; owning complex client issues and strategic accounts; and collaborating cross-functionally with sales, engineering, and product. Requirements include 8+ years in enterprise SaaS-related consulting or customer success, at least 3 years in a leadership role, experience as an escalation point, familiarity with APIs and IT ecosystems, and the ability to lead data-informed, cross-functional initiatives with travel up to 25%. Benefits and culture emphasize competitive compensation, health benefits, flexible time off, learning allowances, charitable donations matches, and a diverse, inclusive environment aligned with Miro's mission to empower teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, powered by agentic AI and the platform. The role is a Technical Account Manager Leader who will lead, coach, and scale a team of TAMs, directly supporting some of the most ambitious accounts and projects, drive pre-sales technical proposals, serve as an escalation point, and spearhead process improvements to enhance team effectiveness and customer experience, with options to work in Austin, Texas or remotely on the US West Coast. Key responsibilities include mentoring TAMs, hiring and conducting performance evaluations, improving team efficiency and global service delivery, monitoring KPIs like CSAT and renewal rate, owning complex or strategic accounts, driving strategic technical proposals, maintaining client relationships, identifying growth opportunities, and collaborating cross-functionally to advocate for customer needs and develop the TAM playbook. Requirements: 8+ years in enterprise SaaS/consulting roles, at least 3 years in leadership, proven escalation experience, familiarity with APIs and enterprise IT ecosystems, ability to lead workflow optimization and platform adoption, and willingness to travel up to 25%. Benefits and culture: competitive compensation with 401k matching and equity, comprehensive health benefits, fertility and family-forming benefits, flexible time off, learning and development allowance, charitable donation matching, and Miro’s commitment to belonging, collaboration, and diversity, along with the Recruitment Privacy Policy.

- The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisers, onboarding experts, and TAMs leveraging agentic AI on Miro’s platform. - The Technical Account Manager Leader will lead, coach, and scale a team of TAMs, manage some of Miro’s most ambitious accounts, drive pre-sales technical proposals, serve as an escalation point for delivery, and drive process improvements, located in Austin, TX or remote on the US West Coast. - Key responsibilities include hiring, mentoring, and evaluating performance; monitoring KPIs (CSAT, renewal rate, feature adoption); owning complex accounts; driving strategic proposals; maintaining client relationships; and collaborating cross-functionally to develop the TAM playbook. - Requirements include 8+ years in enterprise SaaS-related roles with at least 3 years in leadership, strong escalation experience, familiarity with APIs/integrations, and experience in workflow optimization and change management, with travel up to 25%. - Perks include 401k matching, equity, comprehensive health benefits (medical, dental, vision), fertility benefits, flexible time off, learning allowances, charitable donation matching, and a strong emphasis on diversity and inclusion aligned with Miro’s mission.

The Professional Services team at Miro helps Enterprise customers achieve outcomes through the Innovation Workspace by combining strategic advisors, onboarding experts, and Technical Account Managers, powered by agentic AI and the platform. They are seeking a Technical Account Manager Leader to lead, coach, and scale a TAM team, acting as a Player-Coach, handling some ambitious accounts and driving pre-sales proposals, escalation for delivery, and process improvements to boost team effectiveness and customer experience. Responsibilities include team leadership (hiring, training, performance reviews), implementing processes to improve efficiency and global service delivery, monitoring KPIs (CSAT, renewal rate, feature adoption), and owning complex accounts, while driving strategic technical proposals and strengthening client relationships with cross-functional collaboration and TAM playbook development. Requirements are 8+ years in enterprise SaaS-related roles with at least 3 years in leadership, experience as an escalation point, familiarity with APIs and enterprise IT ecosystems, proven ability to lead workflow optimization and data-driven improvements, and willingness to travel up to 25%. Perks include 401k matching with equity, comprehensive health benefits, fertility and family forming benefits, flexible time off, learning budget, wellbeing/WFH equipment allowance, charitable donation matching, and a culture that emphasizes belonging, collaboration, diversity, and empowering teams to create the next big thing.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, powered by agentic AI, with a team of strategic advisors, onboarding experts, and technical account managers. The Technical Account Manager Leader will act as a player-coach, directly managing TAMs on some of our most ambitious accounts, driving pre-sales technical proposals, serving as an escalation point, and leading process improvements; the role can be based in Austin, TX or remote on the US West Coast. Responsibilities include mentoring the TAM team, developing efficient processes, monitoring KPIs, owning complex accounts, driving strategic proposals, building strong client relationships, identifying growth opportunities, and collaborating cross-functionally to advocate for customer needs and contribute to the TAM playbook. Requirements include 8+ years in enterprise SaaS-related roles, at least 3 years in leadership, experience as an escalation point, familiarity with APIs and enterprise IT ecosystems, and the ability to lead organization-wide initiatives with up to 25% travel. Perks include 401k matching and competitive equity, comprehensive health benefits, fertility and family-forming benefits, flexible time off, wellness and equipment allowances, a learning budget, and charitable donation matching; Miro emphasizes diversity and inclusion and empowering teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, and this role seeks a Technical Account Manager Leader to coach and scale a TAM team that partners with large customers to maximize the business value of Miro. The TAM Leader will act as a Player-Coach, directly managing the team, supporting top accounts and projects, driving pre-sales technical proposals, handling delivery escalations, and leading process improvements to boost team effectiveness and customer experience; the role can be based in Austin, TX, or remotely on the US West Coast. Core responsibilities include hiring, mentoring, and evaluating TAMs; implementing efficiency and global service delivery processes; monitoring KPIs such as CSAT, renewal rate, and feature adoption; owning complex escalations; managing strategic accounts, and collaborating with sales, engineering, and product to advocate for customers and contribute to the TAM playbook. Requirements include 8+ years in enterprise SaaS-related consulting or customer success, at least 3 years in a leadership role managing TAMs, proven escalation experience, familiarity with APIs and enterprise IT ecosystems, and demonstrated ability to drive workflow optimization, platform adoption, data-driven decisions, and executive-level facilitation, with willingness to travel up to 25%. Perks include 401k matching, competitive equity, comprehensive health benefits, fertility and family forming benefits, flexible time off, office snacks, wellbeing and equipment allowances, a learning budget, and charitable donation matches, all within a culture that emphasizes belonging, diversity, and inclusion to empower teams.

The Professional Services team at Miro helps Enterprise customers achieve outcomes through the Innovation Workspace, with Technical Account Managers acting as fractional strategic advisors to maximize business value and drive AI-powered adoption. As a TAM, you will guide workflow optimization across Discover–Define–Deliver, recommend integration and automation opportunities, and embed Miro into customers’ operating models to secure long-term value. You will monitor platform health and adoption, deliver proactive analytics, enable change management and scaling through internal champions and Centers of Excellence, and collaborate on governance and deployment at scale, while aligning with customer strategy through QBRs and adoption reporting. You will co-facilitate Quarterly Business Reviews with Customer Success Managers and provide robust business outcome analytics to influence strategy and renewals. Requirements include 5+ years in enterprise SaaS/consulting, strong technical fluency with APIs and IT ecosystems, proven ability to lead workflow optimization and change management, analytics-driven decision making, executive facilitation skills, and up to 25% travel; benefits include 401k matching with equity, health benefits, wellness and learning allowances, and Miro’s commitment to belonging, diversity, and inclusion with a Recruitment Privacy Policy.

Miro's Legal Team is a collaborative, fast-moving group that emphasizes continuous learning, empathy, and scalable, customer-centric risk management. The Commercial Attorney role is global and business-focused, mainly supporting procurement contracting (about 80%) with additional responsibilities in sales and marketing, and requires experience in SaaS, technology, AI, data privacy, and security. Responsibilities include drafting and negotiating a wide range of agreements (vendor, software/SaaS, NDAs, DPAs, AI addenda, marketing and partnership agreements), advising on marketing campaigns, and developing templates, playbooks, and process automations to increase efficiency. Requirements include 5–8 years in-house or tech commercial law, a JD admitted in at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP, AI-related issues, and excellent communication and negotiation skills with the ability to handle multiple priorities. Perks include 401k matching, competitive equity, comprehensive benefits, flexible time off, learning allowances, charitable donation matching, with a San Francisco salary range of $177,760–$222,200, and Miro emphasizing a diverse, inclusive culture and recruitment privacy.

The Professional Services team at Miro is hiring a Technical Account Manager (TAM) to partner with Enterprise customers and maximize business value through AI-powered adoption and embedding Miro into their innovation operating models. You’ll act as a fractional strategic advisor, guiding workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration and automation opportunities, and monitoring adoption of Miro’s core and emerging AI capabilities. You’ll also lead technology optimization, change management, and scaling via Centers of Excellence, and drive strategic alignment through adoption analytics and quarterly business reviews to support renewals and growth. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change initiatives, and willingness to travel up to 25%. Miro offers competitive compensation and benefits, a mission-driven, inclusive culture, and a diverse, collaborative environment, with a Recruitment Privacy Policy governing applicant data.

Miro's Legal Team is a collaborative group focused on rapid, optimal outcomes, and the Commercial Attorney role supports procurement contracting (~80%), sales (~10%), and marketing (~10%), with experience in SaaS, technology, and AI/privacy issues. You’ll draft, review, and negotiate a broad range of agreements (vendor, licensing, software, SaaS, services, NDAs, AI addenda, DPAs; marketing, agency, sponsorship; outbound master cloud SaaS, NDAs, DPAs, AI addenda) and advise cross-functional teams on terms and risk. You’ll partner with stakeholders to balance deal velocity and risk in a one-to-many contracting model, develop AI language, support contract templates and playbooks, and ensure alignment with contracting policies and data protection standards across jurisdictions while contributing to procurement operations and enablement tools like Ironclad and Zip. Requirements include 5–8 years in-house or tech commercial law, a US JD, admission in at least one US jurisdiction, strong SaaS licensing, data privacy/security, IP, and AI-related contract knowledge, marketing law expertise, and excellent drafting and negotiation skills in a fast-moving environment. The role offers a San Francisco salary range of $177,760–$222,200, with 401k matching, equity, health benefits, fertility and family forming benefits, learning and development allowances, charitable donation matches, and a culture focused on diversity, inclusion, and empowering teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve outcomes using the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers guiding collaboration and AI-powered adoption. The Technical Account Manager (TAM) partners with enterprise customers to maximize business value, acting as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term partnership. Responsibilities include workflow optimization across Discover–Define–Deliver, integration and automation recommendations, platform health monitoring and adoption analytics, change management to scale adoption, supporting Centers of Excellence, and co-facilitating Quarterly Business Reviews to demonstrate ROI. Requirements include 5+ years in enterprise SaaS in consulting/TAM/customer success, strong technical fluency with APIs and IT ecosystems, proven ability to lead adoption and change, data-driven analytics, executive facilitation, and willingness to travel up to 25%. Perks and context include 401(k) match and equity, health benefits, fertility benefits, flexible time off, wellbeing and equipment allowances, learning budget, charitable donation matches, and Miro’s global scale and commitment to diversity, inclusion, and belonging, with a recruitment privacy policy.

Miro's Legal Team is a collaborative, fast-paced group focused on continuous learning, empathy, and scalable, customer-centric legal support to mitigate risk. The Commercial Attorney role is business-oriented, supporting procurement contracting (about 80%) with additional duties in sales and marketing, and bringing expertise in SaaS, technology, AI, data privacy, and security. Responsibilities include drafting, reviewing, and negotiating a broad range of inbound and outbound agreements (vendor/licensing/SaaS/NDAs/DPAs/AI addendums; marketing and partnerships; master cloud/SaaS agreements), advising cross-functional teams on terms and risk, and developing templates, playbooks, and process automations to streamline procurement operations. Requirements call for 5–8 years in-house tech commercial law, a JD admitted in at least one US jurisdiction, and strong knowledge of SaaS licensing, data privacy/security, IP, and AI, plus marketing law, excellent negotiation and communication skills, and the ability to manage multiple priorities in a fast, distributed environment. Perks include competitive compensation with a San Francisco salary range of $177,760–$222,200 plus equity, comprehensive health benefits, fertility/family benefits, flexible time off, learning allowances, charitable donation matches, and a stated commitment to diversity and inclusion as Miro scales its cloud collaboration platform.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, bringing together strategic advisors, onboarding experts, and technical account managers empowered by agentic AI and Miro’s platform. The Technical Account Manager role is a fractional strategic advisor who partners with Enterprise customers to maximize business value by guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers' innovation operating models for long-term partnership. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, monitoring platform health and adoption, delivering proactive insights, and enabling scaling through change management and Centers of Excellence; plus collaborating on Quarterly Business Reviews and providing adoption analytics to shape strategy. Requirements include 5+ years in enterprise SaaS-related consulting, TAM, or customer success roles; strong technical fluency with APIs and IT ecosystems; proven ability to lead workflow optimization and change management; expertise in platform analytics and executive facilitation; willingness to travel up to 25%. Benefits include 401k matching with a competitive equity package, comprehensive health benefits, fertility/family-forming support, flexible time off, learning and development allowances, and charitable donation matching; Miro emphasizes belonging, diversity, inclusion, and a mission to empower teams to create the next big thing, with a global presence.

- Miro's Legal Team is collaborative and customer-centric, seeking a pragmatic Commercial Attorney to join and support procurement (about 80%), sales (about 10%), and marketing (about 10%) on a global scale. - The role involves drafting, reviewing, and negotiating a broad range of agreements (vendor, licensing, software, SaaS, services, NDAs, DPAs, AI addendums, plus marketing/advertising/brand contracts) and advising on AI, data privacy, and IP issues related to campaigns and products. - You will partner with cross-functional stakeholders to balance deal velocity with risk, structure and refine contracts in a one-to-many SaaS model, and contribute to templates, playbooks, and process automations (including procurement processes and tools like Ironclad and Zip). - Requirements include 5–8 years in-house focusing on commercial tech matters, a JD, admission to practice in at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP, and AI-related contracts, plus excellent negotiation and communication skills and the ability to manage multiple priorities. - The compensation package includes a San Francisco salary range of $177,760–$222,200, 401(k) matching, competitive equity, health benefits, fertility/family benefits, learning allowances, and charitable donation matching, alongside Miro’s mission and commitment to diversity and inclusion.

The Professional Services team at Miro helps Enterprise customers achieve outcomes using the Innovation Workspace, with a mix of strategic advisors, onboarding experts, and technical account managers working alongside clients. The Technical Account Manager role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value. Responsibilities include workflow optimization, technology optimization (platform health, usage, and AI adoption), change management and scaling (empowering internal champions and Centers of Excellence), and strategic alignment with Customer Success through QBRs and adoption analytics. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, proven experience leading adoption and change initiatives, data-driven decision-making, executive-level facilitation, and up to 25% travel. Perks feature 401k matching, competitive equity, comprehensive benefits, fertility/forming benefits, flexible time off, learning budgets, charitable donation matches, and a culture focused on diversity, inclusion, and collaboration.

Miro's Legal Team is a collaborative, fast-moving group built on continuous learning, empathy, and growth, delivering scalable, customer-centric legal support to mitigate risk. The Commercial Attorney role is global and business-oriented, focusing roughly 80% on procurement/vendor contracting with additional duties in sales and marketing, and requires experience in SaaS, technology, AI, data privacy, and security. Key responsibilities include drafting, reviewing, negotiating, and managing a broad range of agreements (inbound vendor/licensing/software/AI addenda/DPAs and marketing partnerships; outbound cloud/SaaS agreements; NDAs) and advising cross-functional teams while developing templates, playbooks, and AI-related contract language. Requirements include 5-8 years in-house tech commercial experience, a JD with US admission, strong knowledge of SaaS licensing, data privacy/security, IP, AI, marketing law, and excellent communication/negotiation skills, plus the ability to balance deal velocity with risk across multiple priorities. The compensation and benefits package features a San Francisco salary range of $177,760–$222,200, 401k matching, equity, comprehensive health benefits (medical, dental, vision), fertility/family benefits, flexible time off, wellbeing and learning allowances, and charitable donation matching, all within Miro's diverse, inclusive, globally collaborative culture.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform how they collaborate and innovate using agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value and partnership. Key responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, guiding change management to scale across departments and regions, and co-facilitating quarterly business reviews to demonstrate ROI. Requirements are 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, experience leading workflow optimization and platform adoption, data-driven analytics, executive-facing facilitation, and up to 25% travel. Benefits include 401k matching, competitive equity, medical/dental/vision coverage, fertility and family-forming benefits, flexible time off, wellness and equipment allowances, a learning budget, and charitable donation matches, all within Miro’s collaborative, inclusive culture and mission to empower teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group focused on continuous learning, risk management, and scalable, customer-centric legal support. The Commercial Attorney role is a business-oriented in-house position focusing on SaaS, technology, and marketing transactions, with roughly 80% inbound vendor-facing contracting, 10% customer-facing sales, and 10% marketing work, including AI, data privacy, and security. Responsibilities include drafting and negotiating inbound and outbound agreements, advising the marketing team on campaigns, developing contract templates and playbooks, supporting procurement, and optimizing contract operations using tools like Ironclad and Zip. Requirements are 5–8 years in-house, a JD and US licensure, strong knowledge of SaaS licensing, data privacy/security, IP, and AI-related issues, marketing law, and the ability to draft, redline, negotiate, and manage multiple priorities while translating legal concepts to business terms. Compensation and benefits include a San Francisco salary range of $177,760–$222,200, 401(k) matching, equity, comprehensive health benefits, fertility/family benefits, flexible time off, learning and wellbeing allowances, charitable donation matches, and a culture that emphasizes diversity, belonging, and collaboration aligned with Miro’s mission.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace and is hiring a Technical Account Manager to act as a fractional strategic advisor guiding workflow optimization and AI-powered adoption to embed Miro into customers’ innovation operating models. You’ll focus on workflow optimization across the Discover–Define–Deliver lifecycle, recommend integrations and automation to accelerate value, and ensure embedding Miro within customers’ systems and ways of working. You’ll monitor platform health, usage and feature adoption; deliver proactive, insight-driven adoption recommendations; assess technical landscapes for consolidation; support change management and scaling via Centers of Excellence and governance; and collaborate on quarterly business reviews to demonstrate ROI and inform strategy. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, experience leading adoption and change initiatives, data-driven decision making, executive facilitation, and up to 25% travel. Miro offers benefits including 401k matching, equity, health benefits, fertility/family forming benefits, flexible time off, wellbeing and learning allowances, and a culture focused on belonging, collaboration, and inclusion, with a global business serving over 100M users and 250,000 companies.

Miro's Legal Team is a collaborative, fast-moving group with a transparent culture built on continuous learning, empathy, and growth, focused on mitigating risk and delivering scalable, customer-centric legal support. The Commercial Attorney role is a pragmatic, business-oriented in-house position spanning primarily procurement contracting (about 80%), with supplemental work in sales and marketing, requiring SaaS/tech/IP, AI, data privacy, and security expertise. You will draft, review, and negotiate a broad spectrum of agreements (vendor, licensing, SaaS, services, NDAs, DPAs, AI addendums, marketing and outbound cloud/SaaS contracts) and advise cross-functional teams on terms, risk, and commercial strategy, while developing templates, playbooks, and process automations. Requirements include 5–8 years of in-house tech commercial experience, a JD with admission in at least one US jurisdiction, strong SaaS licensing, privacy/security, and AI-related contract knowledge, and excellent negotiation and business-friendly communication skills. Miro offers a competitive SF salary range of $177,760–$222,200 plus 401k matching, equity, comprehensive health benefits, learning and development allowances, and charitable matching, all within a diverse, inclusive culture and in line with recruitment privacy policies.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, deploying strategic advisors, onboarding experts, and technical account managers who work with customers to transform collaboration, development, and innovation using agentic AI and Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to maximize business value by guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models for long-term partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, monitoring platform health and adoption, and delivering proactive recommendations; plus equipping internal champions, scaling adoption across departments and CoEs, and co-facilitating quarterly business reviews to show ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs/integrations and IT ecosystems, proven ability in workflow optimization and platform analytics, executive-level facilitation, and willingness to travel up to 25%. What’s in it for you and about Miro: competitive benefits including 401k matching, equity, health benefits, family-forming benefits, flexible time off, wellbeing and equipment allowances, learning budget, and charitable donation matches; Miro is a global visual workspace with 100M+ users, a diverse and inclusive culture, and a mission to empower teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group that emphasizes continuous learning, empathy, risk management, and scalable, customer-centric legal support. The Commercial Attorney role is pragmatic and business-oriented, supporting procurement contracting (about 80%), with additional responsibilities in sales and marketing, and requiring experience with SaaS, technology, AI, data privacy, and security. Key duties include drafting and negotiating a broad mix of inbound and outbound agreements (vendor, licensing, software, SaaS, NDAs, DPAs, AI addenda, marketing and agency agreements), advising on marketing campaigns, and developing templates, playbooks, and process automations to improve efficiency, while helping manage the procurement function and ensuring compliance with policies and global data protection standards. Requirements include 5-8 years of in-house commercial experience in tech, a JD, bar admission in at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP and AI-related contracts, and exceptional communication and negotiation skills. Benefits include 401k matching, competitive equity, comprehensive health benefits, family and fertility benefits, flexible time off, a learning allowance, charitable donation matching up to $2,000 per year, a San Francisco salary range of $177,760–$222,200, and a strong emphasis on diversity and inclusion aligned with Miro's mission to empower teams to create the next big thing.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation with agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into customers’ innovation operating models for long-term value and partnership. Responsibilities include designing and evolving Discover–Define–Deliver workflows, recommending integrations and automation, monitoring platform health and adoption, providing analytics-driven guidance, and supporting change management, scaling, and Centers of Excellence with governance and deployment. Requirements include 5+ years in enterprise SaaS or related roles, strong technical fluency with APIs and IT ecosystems, proven ability to lead workflow optimization and adoption, expertise in platform analytics and executive facilitation, and willingness to travel up to 25%. Benefits include 401k matching with competitive equity, health and family benefits, flexible time off, learning budgets, and charitable donation matches, all within a culture that emphasizes diversity, collaboration, and empowering teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group that mitigates risk and provides scalable, customer-centric support, underpinned by continuous learning and a positive culture. The Commercial Attorney role is business-oriented, supporting procurement (80%), sales (10%), and marketing (10%), with a focus on SaaS, technology, marketing transactions, and AI-enabled product, data privacy, and security issues. You will draft, review, and negotiate inbound and outbound agreements (vendor, licensing, software, SaaS, services, NDAs, DPAs, AI addendums, marketing and partnership agreements; plus master cloud/SaaS contracts); advise on marketing campaigns and IP; provide practical legal counsel to cross-functional teams; and partner to balance deal velocity with risk, while developing AI-use language, contract templates, playbooks, process automations, and training on tools like Ironclad and Zip. Requirements include 5-8 years in-house or equivalent, a JD with admission to at least one US jurisdiction, strong knowledge of SaaS licensing, data privacy/security, IP ownership, AI-related issues, and marketing laws; exceptional negotiation and communication skills; and the ability to manage multiple priorities in a fast-paced environment. Benefits include a San Francisco salary range of $177,760–$222,200, 401k matching plus competitive equity, comprehensive health benefits, fertility and family-forming benefits, flexible time off, wellbeing and equipment allowances, an annual learning and development allowance, and charitable donation matches, with Miro emphasizing diversity, inclusion, and belonging and its mission to empower teams to create the next big thing.

The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI and the platform. The Technical Account Manager (TAM) role partners with enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization and adoption analytics, change management to scale usage, and strategic alignment through quarterly business reviews and adoption reporting. Requirements include 5+ years in relevant enterprise SaaS roles, strong technical fluency with APIs and integrations, expertise in workflow optimization and change management, executive facilitation skills, and up to 25% travel. Miro emphasizes belonging and collaboration, offers comprehensive benefits and development opportunities, and aggregates a diverse, inclusive culture focused on empowering teams to create the next big thing.

Miro's Legal Team is a collaborative, fast-moving group dedicated to mitigating risk and delivering scalable, customer-centric legal support, grounded in continuous learning and empathy. The Commercial Attorney role is business-oriented, supporting procurement contracting (about 80%) with additional responsibilities in sales (10%) and marketing (10%), and experience in SaaS, technology, AI, data privacy, and security. Responsibilities include drafting, reviewing, and negotiating a wide range of inbound and outbound agreements (vendor/licensing/SaaS/services, DPAs, NDAs, AI addendums; marketing/advertising agreements; master cloud/SaaS agreements), advising on marketing campaigns, and developing templates and playbooks to improve efficiency and consistency. Requirements are 5–8 years in-house or tech-focused commercial law, US JD admitted, strong knowledge of SaaS licensing, data privacy/IP/AI issues, excellent drafting and negotiation skills, and the ability to manage multiple priorities in a fast-paced environment. Benefits include 401k match, competitive equity, health benefits, fertility/family benefits, flexible time off, learning allowances, charitable donation matching, with a San Francisco salary range of $177,760–$222,200, all within Miro’s inclusive, diverse culture and mission to empower teams to create the next big thing.

Miro's People Tech team ensures reliable, intuitive HR systems to mirror the customer experience, collaborating with People Operations, IT, and cross-functional stakeholders. The role, a Service and Support Specialist based in Austin, serves as the primary North America People Tech support lead, focusing on Workday and HRIS system management with 2–3 years of hands-on Workday experience. Key duties include Tier 2/3 Workday support, managing the Jira queue, coordinating with global peers, leading configuration, release testing, documentation, compliance, vendor management, and building global knowledge resources. Requirements feature 5+ years in HRIS/People Systems with strong Workday experience across Core HCM, Absence, Compensation, reporting, and integrations, plus excellent communication and a customer-first mindset. Miro offers benefits such as 401k matching, equity, health benefits, flexible time off, learning allowances, and a diverse, inclusive culture; the company is a visual workspace serving over 100M users with 1,600+ employees across 13 hubs.

The text describes Miro’s People Tech team, which keeps HR systems reliable and intuitive to deliver a seamless digital experience for employees, working with People Operations, IT, and cross-functional partners. The role is a Service and Support Specialist in Austin, focused on North America coverage, serving as the primary regional People Tech support lead and requiring 2–3 years of hands-on Workday experience plus a broader HRIS background. Responsibilities include Tier 2/3 Workday support, managing the Jira queue, coordinating with global peers, collaborating with stakeholders and vendors, leading Workday configuration and release testing, and building global knowledge resources. Requirements are 5+ years in HRIS/People Systems with service delivery ownership, 2–3 years of Workday across Core HCM, Absence, Compensation, reporting, and integrations, strong analytical and communication skills, experience with IT service tools, and a customer-first mindset aligned with Miro’s values. Perks include 401k matching and equity, comprehensive health benefits, fertility benefits, flexible time off, office snacks, wellbeing and equipment allowances, an annual learning budget, and charitable donation matches, with Miro highlighting its diverse, inclusive culture and its mission to empower teams to create the next big thing.

The People Tech team at Miro keeps HR systems reliable and intuitive to deliver an effortless digital experience for employees, collaborating with People Operations, IT, and cross-functional stakeholders. The role is a Service and Support Specialist based in Austin, serving as the primary North America lead for Workday support, focusing on data integrity, configurations, and ongoing improvements, with 5+ years in HRIS and 2–3 years of hands-on Workday experience across Core HCM, Absence, Compensation, reporting, and integrations. Responsibilities include Tier 2/3 Workday support, managing the Jira queue, coordinating with global peers and vendors, leading configuration, release testing, documentation, compliance reviews, and building global knowledge resources. The ideal candidate has strong service delivery ownership, analytical/problem-solving skills, experience with IT service tools, excellent communication, a customer-first mindset, and alignment with Miro’s values of impact, empathy, collaboration, and iteration. Miro offers benefits such as 401k matching, competitive equity, health benefits, learning and development allowances, charitable donation matching, and a diverse, inclusive culture focused on empowering teams.

Miro's People Tech team keeps HR systems reliable to help employees collaborate and focus on impact, and they’re hiring a Service and Support Specialist in Austin to strengthen North America coverage. The role is Tier 2/3 Workday functional support, acting as the primary People Tech lead for North America, managing the Jira queue, coordinating with global peers and vendors, and driving service delivery. It includes Workday configuration, release testing, documentation, compliance reviews, vendor performance tracking, and building global knowledge resources to ensure process consistency and user enablement. Requirements include 5+ years in HRIS/People Systems with strong service ownership and 2–3 years hands-on Workday experience across Core HCM, Absence, Compensation, reporting, and integrations, plus Jira or similar tools and excellent communication skills. Benefits include 401k matching, equity, comprehensive health benefits, fertility and family-forming support, flexible time off, wellbeing and equipment allowances, learning funds, charitable donation matching, and a strong commitment to diversity, inclusion, and collaboration.

Miro's People Tech team keeps HR systems reliable and intuitive to match the company's customer-focused, frictionless digital experience, and is hiring a Service and Support Specialist based in Austin to strengthen North America coverage. The role serves as the primary North America People Tech support lead, handling Tier 2/3 Workday issues, managing the Jira queue, coordinating with global peers, and leading Workday configuration, release testing, documentation, and compliance. Candidates should have 5+ years in HRIS/People Systems with 2–3 years of hands-on Workday across Core HCM, Absence, Compensation, reporting, and integrations, solid experience with IT service tools like Jira, and strong communication for global stakeholders. Benefits include 401k matching with competitive equity, medical/dental/vision, fertility and family-forming benefits, flexible time off, in-office perks, learning allowances, WFH equipment support, and charitable donation matching. Miro is a large, distributed company focused on empowering teams to create the next big thing, with a diverse and inclusive culture and a Recruitment Privacy Policy governing applicants’ data.

Miro's People Tech team keeps HR systems reliable to help employees collaborate, deliver their best work, and make an impact for customers, mirroring Miro’s own frictionless, collaborative ethos. The Service and Support Specialist role is based in Austin and will lead North American support, coordinating with global peers to ensure full coverage and strong service delivery. Responsibilities include Tier 2/3 Workday support, managing the Jira queue, collaborating with stakeholders and vendors, leading Workday configuration and release testing, and developing knowledge resources. Requirements call for 5+ years of experience in HRIS/People Systems, 2–3 years of hands-on Workday across Core HCM, Absence, Compensation, reporting, and integrations, plus strong communication and IT service tool skills. Benefits include 401k matching, competitive equity, health benefits, fertility and family-forming support, flexible time off, learning and development funds, and charitable donation matching, all within a diverse and inclusive Miro culture.

Miro’s People Tech team is hiring a Service and Support Specialist in Austin to serve as the primary North America Workday support lead, focusing on service delivery and delivering a frictionless digital employee experience. You’ll manage the Jira queue, coordinate with global peers, collaborate with internal stakeholders and external vendors, and lead Workday configuration, release testing, documentation, and compliance while building global knowledge resources. Requirements include 5+ years in HRIS/People Systems with strong service ownership, 2–3 years hands-on Workday across Core HCM, Absence, Compensation, reporting and integrations, plus experience with Jira or similar IT service tools and a customer-first mindset aligned with Miro’s values. The role expects proactive, curious candidates who can translate technical issues for stakeholders and maintain data integrity while balancing business needs and user experience. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, 1,600+ employees across 13 hubs, and a culture that emphasizes belonging, collaboration, and inclusion, plus competitive benefits including 401k matching, equity, health benefits, and professional development support.

The People Tech team at Miro keeps HR systems reliable and intuitive, partnering with People Operations, IT, and cross-functional stakeholders to support, maintain, and enhance core HR systems. The Service and Support Specialist role, based in Austin, will be the primary North America support lead for Workday, acting as Tier 2/3 functional expert, owning day-to-day service operations, and driving service delivery and issue resolution. Requirements include 5+ years in HRIS/People Systems with 2–3 years of hands-on Workday experience across Core HCM, Absence, Compensation, reporting, and integrations, plus strong analytics, communication, and a customer-first mindset. Responsibilities include managing the Jira queue, coordinating with internal stakeholders and external vendors, leading Workday configuration, testing, documentation, and compliance reviews, and building global knowledge resources. Miro offers competitive benefits (401k matching, equity, health benefits, fertility and family-forming benefits, flexible time off, learning allowances, charitable donation matching, etc.) and cultivates a culture of collaboration, inclusion, and empowerment to create the next big thing.

Miro's People Tech team keeps HR systems reliable and intuitive, partnering with People Operations and IT to deliver a seamless digital employee experience, with the Service and Support Specialist role based in Austin to ensure North America coverage. The role acts as the primary NA People Tech support lead, delivering Tier 2/3 Workday functional support, managing the Jira queue, coordinating with global peers and vendors, and driving process improvements. Key responsibilities include Workday configuration and release testing, issue resolution, SLA monitoring, stakeholder communication, and maintaining global knowledge resources for user enablement. Required qualifications include 5+ years in HRIS/People Systems, 2–3 years of hands-on Workday experience across Core HCM, Absence, Compensation, reporting, and integrations, plus strong analytical and communication skills, Jira experience, and a customer-first mindset aligned with Miro values. Perks include 401k matching, equity, comprehensive health benefits, flexible time off, learning and development allowances, charitable donation matches, and a culture focused on collaboration, belonging, and inclusion, with recruitment privacy policy noted.

This posting is for a Service and Support Specialist on Miro's global People Tech team, an internal IT group that keeps HR systems reliable and intuitive, with the role based in Austin to ensure North America coverage. The role requires 5+ years in HRIS/People Systems and 2–3 years of hands-on Workday experience across Core HCM, Absence, Compensation, reporting, and integrations, plus Jira experience and a customer-first service ownership mindset. You will provide Tier 2/3 Workday functional support, serve as the primary North America People Tech lead, manage the Jira queue, collaborate with internal stakeholders and external vendors, and lead Workday configuration, release testing, documentation, compliance, and knowledge base development. You should have strong analytical and problem-solving skills, excellent communication across global stakeholders, and be proactive and aligned with Miro’s values of impact, empathy, collaboration, and iteration. In return, Miro offers benefits including 401k matching, equity, medical/dental/vision, fertility and family-forming benefits, flexible time off, wellbeing and equipment allowances, an annual learning budget, and charitable donation matches, all within a diverse and inclusive culture supported by a Recruitment Privacy Policy.