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Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid working environments. The Partner Readiness Manager plays a crucial role in introducing new products and programs to the company's global channel partners. This position involves creating and maintaining a channel launch excellence framework to ensure effective sales and service delivery around Atlassian solutions. The manager will collaborate with various teams and drive transparency, reporting, and stakeholder engagement throughout the launch lifecycle. Additionally, they will establish KPIs for assessing launch success, manage risks, and implement iterative improvements based on feedback and insights.

Atlassian offers flexible work options, allowing employees to choose between working in the office, from home, or a hybrid model, which supports their personal and family priorities. The company conducts interviews and onboarding virtually, highlighting its commitment to being distributed-first, and hires globally where it has legal entities. The Talent Acquisition Enablement Team aims for continuous improvement and operational excellence in talent acquisition, focusing on efficiency and technology innovation. They are looking for a Principal Program Manager who can lead various technical and non-technical programs, working closely with cross-functional teams to enhance recruiting tools and drive adoption strategies. The ideal candidate should be data-driven, thrive in collaborative environments, and adept at managing complex projects while ensuring effective communication across teams and mitigating risks.

Atlassian offers flexible work arrangements, allowing employees to choose between office and remote work to support their personal and family priorities. The company is a distributed-first organization, conducting interviews and onboarding virtually and enabling hiring across countries where they have legal entities. Their software solutions, including Jira Software and Confluence, are utilized by a significant number of global companies, including Fortune 500 firms, to enhance teamwork and project management. The Mid-Market sales team focuses on managing relationships with mid-sized customers, identifying sales opportunities, and ensuring customer success while collaborating closely with various internal teams. Employees in this role are expected to develop account plans, maintain account ownership, and provide feedback to enhance customer experiences and influence product development.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid setups to better balance personal and professional commitments. The company is seeking a skilled individual to enhance its Design Partnership program by engaging with large enterprises to create long-term customer value and product innovation. This role requires collaboration with various stakeholders, identifying new ways to leverage Atlassian products, and driving transformational change for customers. The successful candidate will lead design engagements from the initial discovery phase through to value realization, while also managing resources and metrics for program success. Additionally, the role involves advocating for customer-driven improvements in Atlassian's products and strategies, as well as creating consistent processes and resources for global design engagements.

Atlassian offers its employees the flexibility to choose their work environment, whether it be from home, in the office, or a hybrid model, allowing them to better manage personal and family priorities. The company is seeking a talented individual to lead its Design Partnership program, focusing on collaborations with large enterprises to enhance customer value and drive product innovation. This role requires a deep understanding of Atlassian's offerings and customer needs while fostering cross-functional partnerships to promote transformational change. The successful candidate will manage customer engagement, program metrics, and resource organization across various teams to ensure effective outcomes. Additionally, the individual will create guidelines and resources for global design engagements, aiming to make customer success initiatives repeatable and measurable.

At Atlassian, employees have the flexibility to work from an office, home, or a combination of both, allowing them to better manage personal priorities and family needs. The company operates on a distributed-first model, conducting interviews and onboarding virtually in various countries where they have legal entities. Atlassian's mission focuses on reinventing B2B selling by effectively converting free trials into satisfied customers, with an emphasis on the Customer Success Management (CSM) organization. The Data & Analytics team collaborates with CSM leadership to create data-driven insights and reporting aimed at improving customer engagement and retention metrics. This role entails identifying improvement opportunities and executing projects that drive cross-functional change, influencing executive decision-making with detailed analyses.

At Atlassian, employees have the flexibility to work from home, in the office, or a mix of both, promoting a balance between personal and professional responsibilities. The company operates as a distributed-first organization, enabling hiring across various countries and conducting virtual interviews and onboarding. They are currently seeking a Principal Business Intelligence Engineer to join a dynamic team that focuses on leveraging advanced analytics to solve business challenges. The role involves translating raw data into actionable business insights, developing dashboards, and measuring the performance of Cloud Migrations while collaborating with senior leaders. Candidates should possess a strong background in data engineering, SQL proficiency, and the ability to engage with executive stakeholders, along with skills in data visualization and managing data pipelines.

Atlassian offers flexible work arrangements, allowing employees to choose between office-based, remote, or hybrid setups to better accommodate personal and family needs. The company's recruitment process is entirely virtual, aligning with its distributed-first ethos, and positions like Support Engineer are crucial for aiding global teams through troubleshooting and customer engagement. These engineers take the lead in customer interactions, providing updates and ensuring exceptional service while collaborating across internal teams to address technical issues. Applicants for these roles should have significant experience in technical support and a strong set of troubleshooting and database skills, along with the ability to manage escalations and maintain client relationships. Additional desirable skills include familiarity with web technologies, network terminology, and scripting languages, all aimed at promoting efficient problem-solving and customer satisfaction.

Atlassian offers employees flexibility in their work locations, allowing them to choose between the office, home, or a hybrid arrangement. This approach gives Atlassians greater control over personal commitments and family needs. The company can hire talent from any country where they have a legal presence, facilitating a global workforce. The interviews and onboarding processes are conducted virtually, reflecting their distributed-first business model. Additionally, candidates can expect a role play to be part of the interview process for certain positions.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, allowing for better personal and family support. The company is currently seeking a Senior Machine Learning Engineer with a focus on statistics to join its Core Machine Learning team. This team is responsible for developing and deploying machine learning modeling solutions that enhance revenue generation and provide accurate forecasting for the company's metrics. The role entails collaborating across various departments, building scalable forecasting algorithms, and guiding junior engineers. Candidates should possess a Master's or PhD in a quantitative field, have significant experience in machine learning and forecasting, and be adept at communicating complex concepts to diverse audiences, while familiarity with agile methodologies is also an advantage.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a combination of both, while hiring talent globally where it has legal entities. They are seeking a Senior Machine Learning Engineer with a statistics focus to join their Core Machine Learning team, which develops and deploys ML solutions aimed at enhancing revenue and user engagement. The role involves collaborating across various departments and requires expertise in building scalable forecasting algorithms, as well as effective communication of complex data science concepts. Candidates should hold a Master’s or Ph.D. in a quantitative field and possess at least five years of relevant experience, with skills in Python and familiarity with SQL and cloud environments. Atlassian emphasizes an agile development mindset and the importance of balancing output quality with timely delivery, with a preference for candidates experienced in either consumer SaaS products or enterprise B2B solutions.

Atlassian offers flexible work arrangements, allowing employees to work in offices, from home, or a hybrid of both, enhancing their ability to manage personal goals and family responsibilities. The company is seeking a Machine Learning Engineer to join their Core Machine Learning team, responsible for building and deploying ML modeling solutions that drive revenue and user engagement. The Core Machine Learning team collaborates across various departments, including Growth and Finance, focusing on machine learning infrastructure and applications that create business impact. Candidates should have a Master's or PhD in a quantitative field, at least three years of relevant experience in forecasting and machine learning, and proficiency in Python and cloud environments. Ideal applicants should also possess strong problem-solving skills and the ability to communicate complex data science concepts effectively.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a hybrid model to support their personal and family commitments. The company is hiring a Machine Learning Engineer for its Core Machine Learning team, which focuses on developing and deploying machine learning solutions to enhance revenue generation and user engagement. This role involves collaboration across various departments, utilizing cutting-edge techniques in machine learning and forecasting while addressing complex business problems. Candidates are expected to have advanced degrees in quantitative fields, experience in machine learning, and proficiency in programming languages like Python. The ideal applicant should also have an agile development mindset and strong communication skills, with additional experience in SaaS or B2B environments being a plus.

At Atlassian, employees enjoy flexible work arrangements, allowing them to choose between office, home, or hybrid work environments to better support personal and family goals. The company is currently seeking a Machine Learning Engineer to join its Core Machine Learning team in Mountain View, CA, which focuses on developing ML solutions to enhance revenue growth and user engagement. The role involves designing and implementing advanced machine learning algorithms, particularly for recommendation systems, while collaborating with various teams across the organization. Ideal candidates should have a Master's or Ph.D. in a quantitative field, over three years of experience in machine learning, proficiency in Python, and a strong understanding of data environments. While experience in B2C SaaS products and developing recommendation systems is a plus, the role emphasizes problem-solving skills and an agile development mindset.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, from home, or a hybrid of both, allowing for better personal and family support. The company conducts interviews and onboarding virtually, reflecting its commitment to being a distributed-first organization. In the realm of design training, there is a focus on creating engaging learning experiences by developing comprehensive training materials and understanding business needs. Strong stakeholder relationships are emphasized to gather feedback on content effectiveness, manage vendor interactions, and facilitate decision-making amidst uncertainty. Additionally, Atlassian prioritizes knowledge management by maintaining updated training resources, utilizing eLearning technologies, and implementing measurable evaluation processes to enhance learning experiences for its global audience.

At Atlassian, employees can choose to work from the office, remotely, or through a hybrid model, giving them flexibility to manage their personal and family commitments. The company allows hiring from any country where it operates legally, which broadens its talent pool. All interviews and onboarding processes are conducted virtually, reflecting its distributed-first approach. As part of the interview process for certain positions, candidates may need to participate in a role play exercise. This method demonstrates Atlassian's emphasis on practical skills and adaptability in its recruitment strategy.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office, at home, or a mix of both, allowing them to better manage family and personal priorities. The company hires talent globally in any country where it has a legal entity. Interviews and onboarding are conducted virtually, reflecting Atlassian's commitment to being a distributed-first organization. The interview process includes a role play component. Additional information about the interview process can be found on Atlassian's internal resources.

Atlassian offers flexibility in work locations, allowing employees to choose between working in the office, from home, or a hybrid approach. This arrangement enables Atlassians to better manage personal responsibilities and goals. The company is open to hiring talent from any country where it has a legal entity. Interviews and onboarding processes are conducted virtually, reflecting Atlassian's commitment to being a distributed-first organization. Additionally, candidates can expect a role play to be included in the interview process.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or through a hybrid model, promoting a better work-life balance. The company recruits talent globally, conducting interviews and onboarding virtually in line with its distributed-first philosophy. The Growth team focuses on enhancing customer experiences and driving traffic to Atlassian products, leveraging a diverse skill set among team members. They rely on data to run experiments aimed at improving product offerings and user flows. The role involves combining technical and business knowledge to develop solutions, maintain system health, adopt new technologies, and align with organizational strategies through collaboration with various stakeholders.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a combination of both. They are hiring for a Senior Principal Machine Learning Engineer within their Central AI organization, which focuses on developing foundational AI infrastructure and capabilities across all products. The mission of Central AI is to enhance AI innovation and ensure a cohesive user experience while promoting collaboration among different teams. The role involves steering the development of advanced machine learning algorithms and integrating AI functionalities in various products, along with mentoring junior engineers. Responsibilities include designing system architectures, conducting experiments, and evaluating models to leverage AI's transformative potential within Atlassian.

At Atlassian, employees can choose their work location, whether in an office or remotely, promoting flexibility to align with personal and family needs. The company is seeking a Senior Machine Learning Engineering Manager to join its Core Machine Learning team, which focuses on implementing advanced AI/ML solutions that drive revenue and enhance user engagement. The role involves managing the complete ML lifecycle and collaborating with various departments, including product management and marketing, while also mentoring team members. Candidates should have extensive experience in managing machine learning teams and building scalable models, along with strong communication skills to present complex concepts clearly. Atlassian values innovation and practicality, encouraging iterative development to balance quality and timely deliverables.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, from home, or a combination of both, which supports their personal and professional priorities. The company conducts virtual interviews and onboarding, reflecting its distributed-first approach. They are seeking a Senior Engineering Manager to lead a team of 5-10 engineers, responsible for guiding technical decisions and promoting career growth within the team. The role requires collaboration across various departments, particularly with legal and technical teams, to deliver impactful solutions while managing critical projects. Ideal candidates should have extensive experience in managing engineers and a strong background in software engineering, preferably within a legal business context.

Atlassian offers flexible work options, allowing employees to choose their work environment, whether in-office, remote, or both, while supporting personal goals and responsibilities. The company conducts virtual hiring and onboarding processes, enabling them to hire talent globally, particularly from within the North American time zone. Within the Development Lifecycle group, various teams work to enhance the software development process, focusing on delivering changes safely and efficiently. They are seeking a Senior Manager for the Deployment Verification stream to oversee a team dedicated to improving release safety and developer productivity, ensuring that developers operate in a secure environment for delivering features. The ideal candidate should possess significant experience in DevOps practices and leadership, along with a background in relevant technologies and project management.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or a hybrid setup to better manage personal and family commitments. The company is currently seeking a Principal Data Scientist who will analyze customer friction to enhance product offerings, requiring expertise in statistical analysis, NLP, and LLM. This role will involve working within the Service Enablement Team of the Customer Support Organization to influence strategic decisions using data-driven insights. The ideal candidate should have over eight years of experience in Data Science, knowledge of machine learning methods, and strong programming skills in SQL and a relevant data science language like Python or R. Responsibilities include developing measurement frameworks, leading data science training, and delivering high-quality output while managing the balance between immediate needs and long-term perfection.

At Atlassian, employees have the flexibility to work from an office, home, or a hybrid arrangement, allowing them to better manage personal and family priorities. The company hires globally where legal entities exist, with virtual interviews and onboarding processes reflecting its distributed-first approach. The Sales Development Representatives play a crucial role in supporting Sales and Success Account Teams by building sales pipelines while ensuring positive customer interactions. This remote position requires accountability in meeting metrics related to prospecting, conversion, and quotas, along with effective communication skills for value-driven messaging. Currently, Atlassian does not provide work visa sponsorship for this role.

At Atlassian, employees have the flexibility to choose their work environment, whether that's in an office, from home, or a mix of both, empowering them to prioritize personal and family needs. The Talent Acquisition Enablement Team focuses on enhancing efficiency and innovation within Talent Acquisition through program management, operations, and technology. They are looking for a Senior Program Manager who is collaborative and innovative to oversee various fast-paced work streams that support the global hiring transformation. This role involves leading complex programs, collaborating with multiple teams to improve recruiting tools, and ensuring successful program implementation and adoption. Effective communication, risk management, and the ability to negotiate across teams are essential for driving program success and achieving Talent Acquisition goals.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment—office, home, or a combination of both. They are seeking a dynamic Senior HR Business Partner (HRBP) to collaborate with sales and success leaders, focusing on building high-performing teams and driving impactful people priorities. The role includes partnering with global leadership on People Strategy, supporting sales and success transformations, and collaborating with regional HRBPs and Centers of Excellence. Key responsibilities also encompass delivering core HR processes, providing analytics for informed decision-making, and managing organizational design and change. The position emphasizes fostering a culture of inclusion and equipping leaders with tools to navigate organizational challenges and enhance leadership development.

At Atlassian, employees have the flexibility to choose their work environment, whether at home, in the office, or through a hybrid model. The role of Customer Advocates Manager entails overseeing the customer support department focused on billing and licensing, ensuring high-quality service delivery. This position includes managing a team, handling operational tasks, and collaborating with various stakeholders to improve processes. Candidates should have at least five years of customer service experience, with a minimum of two in management, and possess strong leadership and analytical skills. The Customer Advocate team is dedicated to enhancing the customer experience, and recent team events illustrate their commitment to fostering a positive team culture.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a combination of both to support their personal and family goals. The company is seeking a Team Lead in Manila to build and lead a new team of customer advocates focused on enhancing customer happiness and timely service delivery. The role involves overseeing daily operations, standardizing customer advocate processes, and recruiting top talent to foster a customer-first culture. Candidates should possess a strong background in customer service, excellent communication skills, and a passion for improving customer experiences, ideally with experience in B2B or B2C settings. The team emphasizes collaboration and sharing experiences to continuously enhance the customer experience in a dynamic work environment.

The Sales Development Representatives work closely with the Sales and Success Account Teams to generate a sales pipeline while ensuring a positive customer experience. This remote position reports to a Sales Development Manager and is not eligible for Visa sponsorship for international candidates. It is intended for entry-level applicants with less than a year of professional experience, excluding internships. Responsibilities include meeting setting, outbound prospecting, and achieving various performance metrics, along with navigating objections using value-driven messaging. The role involves writing effective emails and engaging in video prospecting, utilizing tools like SFDC, Gong, Outreach, and LinkedIn Navigator to support pipeline development.

The Sales Development Representatives will collaborate with the Sales and Success Account Teams to generate sales opportunities while enhancing customer experiences. This remote position reports to a Sales Development Manager and is only open to entry-level candidates with under a year of professional experience, excluding internships. The role does not offer visa sponsorship for candidates on specific visa types like F-1/OPT, J-1/TN, or H-1B. Responsibilities include meeting setting, outbound prospecting, and achieving conversion and activity metrics, while effectively addressing objections with value-driven messaging. The team utilizes tools such as SFDC, Gong, Outreach, and LinkedIn Navigator to build a sales pipeline.

Atlassian offers flexible work arrangements, allowing employees to work from home, the office, or a mix of both, enabling them to better balance family and personal goals. The company recruits internationally where it has legal entities, conducting interviews and onboarding virtually to maintain its distributed-first approach. They are seeking a Solutions Architect for their IT Marketing Technology team, which emphasizes delivering innovative solutions to business challenges. The role involves developing technology strategies, participating in design discussions, and ensuring adherence to agile methodology and best practices. The Solutions Architect will also need to keep abreast of industry trends and collaborate with other teams for vendor evaluations and IT investment strategies.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for a Senior engineer who is passionate about scaling Cloud services to join our growing SRE team. The SRE team owns the Caching infrastructure, tooling and automation that supports Atlassian’s suite of Cloud products.

The ideal candidate is a technical leader who is aware of current industry trends (particularly those related to reliability). You have experience mentoring and growing team members and love to share your knowledge with others. We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyze and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific "Flywheel" that has delivered 300,000+ customers to date. We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion, and improved retention rates.

The RevOps Business Process Analyst is a is a senior-level individual contributor, with a proven track record of supporting complex, quote-to-cash (QTC) projects at Enterprise software companies. In this role you will work closely with Sales stakeholders including Customer Advocate and SMB sales to collect and prioritize requirements and enhancement requests, identify improvement opportunities, document business requirements, and support the delivery of our project portfolio in partnership with our IT teams and your business stakeholders.

What you’ll be doing:

• Study and learn the end-to-end processes employed by our Customer Advocate and SMB Sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.

• Develop a strong understanding of all Atlassian entity’s business models and product offerings - our product portfolio is constantly evolving, and our Advocate teams are the first responders for our customers and partners to help them understand and manage that change.

• Work with cross-functional teams including Sales, Marketing, Channel, and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse.

• Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.

• Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.

• Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.

• Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.

• Participate in user acceptance, smoke testing, and implementation activities.

• Create and deliver training and enablement content for projects you're managing.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for an engineer who is passionate about scaling cloud services to join our growing SRE team. The SRE team owns the caching infrastructure, tooling, and automation that support Atlassian’s suite of Cloud products.

We'd love it if you had an understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyze and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom is the video communication platform for async work that helps companies communicate better at scale. The Media & Intelligence Team lives at the heart of Loom's product development, providing a set of libraries, services, platforms, and APIs used across our systems to power recording, playback, editing, and advanced AI features.

We are looking for a senior software engineer to contribute to our media systems. You will report to the Senior EM of this team and collaborate with broad cross functional teams. This role can be remote or work from one of Atlassian's US offices.

What you'll do

• Build the server-side and client-side infrastructure that enables engineering teams to build world-class video messaging products.

• Design and implement media features that delight our users and differentiate Loom’s products and services from our competitors.

• Uphold a high standard of engineering excellence because the performance and reliability of media infrastructure directly impact our product experience, hence the perception of Loom’s overall brand.

• Diagnose and improve the quality of the end-to-end video experience. Optimize our media pipelines to be performant across all the platforms.

• Display strong ownership and influence over the team's roadmap.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you excited by the challenge of scaling a fast-growing company through strong analytics and business insights? We’re looking for a Senior Technical Analyst with a passion for systems and process optimization, business intelligence, and driving informed business decisions. In this role you will translate raw/semi-structured/structured data into concise tables that can be leveraged in providing valuable business insights, use analytics to guide initiatives to continuously improve Sales systems and processes, build dashboards tracking those improvements, invent key performance indicators, and more.

An amazing candidate has a background in information systems, data science, applied statistics, economics or a related quantitative field, strong business instincts, proven data analysis & visualization skills, familiarity with sales processes, significant experience working with CRM systems like salesforce.com, and deep technical abilities. This is a senior role, but you might not have all of these things and still be an amazing candidate.

The Role

In this role you will be the trusted advisor to our Sales Systems and Operations team (SS&O). As Atlassian continues to grow in scale, we are consistently improving the framework of internal systems and processes that our Sales teams use to engage with the market in fulfilling our mission to help unleash the potential of every team. SS&O builds and maintains the framework that Sales uses to help current and future customers understand the value of Atlassian products, and ultimately guide them through the purchasing process. There are a myriad of paths forward in making these improvements and it will be your job to provide analytically based guidance in making strategic & tactical decisions, and to measure outcomes.

• You will conceive, build, maintain, and manage dashboards to monitor the success of the efforts of the SS&O team.

• Be a subject matter expert on the SS&O team’s data, such as what data is available, which fields are the most reliable and how to connect this data to other key sources.

• Dig into a variety of large data sets to identify trends, gaps, and opportunities to move business forward.

• Provide what-if data models and ad hoc analyses to evaluate system & process changes as well as other possible tactical and strategic shifts.

• Be comfortable working with individual Sales team members to understand current challenges, verify assumptions, and discuss possible solutions.

• Contribute slides to translate your data visualizations into actual business recommendations for consumption by an executive-level audience, and consult with them on next steps.

• Consult with data engineers on our scalable data infrastructure for analytics.

• Leverage data architecture diagrams and documentation to transform and merge data in the raw database layer into more consumable tables for your stakeholders and the reporting they leverage.

• Use data visualization, statistics, and storytelling to effectively answer open-ended and sometimes vague business questions.

• Regularly mentor and lead other analysts on challenging projects, as well as sharing your knowledge to help develop your team members.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you excited by the challenge of scaling a fast-growing company through strong analytics and business insights? We’re looking for a Senior Technical Analyst with a passion for systems and process optimization, business intelligence, and driving informed business decisions. In this role you will translate raw/semi-structured/structured data into concise tables that can be leveraged in providing valuable business insights, use analytics to guide initiatives to continuously improve Sales systems and processes, build dashboards tracking those improvements, invent key performance indicators, and more.

An amazing candidate has a background in information systems, data science, applied statistics, economics or a related quantitative field, strong business instincts, proven data analysis & visualization skills, familiarity with sales processes, significant experience working with CRM systems like salesforce.com, and deep technical abilities. This is a senior role, but you might not have all of these things and still be an amazing candidate.

The Role

In this role you will be the trusted advisor to our Sales Systems and Operations team (SS&O). As Atlassian continues to grow in scale, we are consistently improving the framework of internal systems and processes that our Sales teams use to engage with the market in fulfilling our mission to help unleash the potential of every team. SS&O builds and maintains the framework that Sales uses to help current and future customers understand the value of Atlassian products, and ultimately guide them through the purchasing process. There are a myriad of paths forward in making these improvements and it will be your job to provide analytically based guidance in making strategic & tactical decisions, and to measure outcomes.

• You will conceive, build, maintain, and manage dashboards to monitor the success of the efforts of the SS&O team.

• Be a subject matter expert on the SS&O team’s data, such as what data is available, which fields are the most reliable and how to connect this data to other key sources.

• Dig into a variety of large data sets to identify trends, gaps, and opportunities to move business forward.

• Provide what-if data models and ad hoc analyses to evaluate system & process changes as well as other possible tactical and strategic shifts.

• Be comfortable working with individual Sales team members to understand current challenges, verify assumptions, and discuss possible solutions.

• Contribute slides to translate your data visualizations into actual business recommendations for consumption by an executive-level audience, and consult with them on next steps.

• Consult with data engineers on our scalable data infrastructure for analytics.

• Leverage data architecture diagrams and documentation to transform and merge data in the raw database layer into more consumable tables for your stakeholders and the reporting they leverage.

• Use data visualization, statistics, and storytelling to effectively answer open-ended and sometimes vague business questions.

• Regularly mentor and lead other analysts on challenging projects, as well as sharing your knowledge to help develop your team members.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Team

As a member of Jira PLG marketing team, you'll be responsible for implementing product-led marketing programs to existing Jira SMB customers to drive adoption, usage, upsell, and expansion efforts. You will working closely with Product Management and Demand Generation to drive alignment around GTM plans, execute campaigns, and stories that effectively articulate the value of Jira to both our technical and non-technical user personas.

Your Role

• Partner with our customer lifecycle marketing team to drive cohesive customer journeys and campaigns

• Help influence our go-to-market strategy by bringing market and customer insights to product and customer lifecycle marketing

• Collaborate with product management to bring the voice of the customer into our roadmap and strategy conversations, aka always being customer-obsessed

• Be the expert on our solution and use case messaging. Understand when to target customers both in and out of product with those use cases while also building the right assets and messaging that drives them to engage

• Stay on top of customer, market, and competitive research to continuously shape messaging and campaigns

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian’s enterprise customers are prolific in our everyday life and our tools contribute to the things we use and see every single day! We recognise these customers' unique needs, driven by characteristics such as size, compliance requirements, organizational structure or risk appetite, across Cloud and Data Center deployments.

We are looking for an experienced and strategic leader to manage our Services Offers Team. As the Manager of Professional Services Offers, you will design and deliver both paid and complimentary service solutions tailored to customer needs across all post-sales segments, ensuring clear differentiation and value at every level. Your expertise in service design will be essential to enhancing operational efficiency and maximizing customer outcomes.

Key Responsibilities:

• Service Offer Design:

  • Develop and launch a comprehensive portfolio of services, including implementation (hands-on keyboard), project management, and Technical Account Management (TAM).

  • Design both monetized and free services that align with the customer journey and provide value across all post-sales segments (enterprise, mid-market, and SMB).

  • Create scalable offers that address different levels of customer needs, ranging from self-service to high-touch engagement.

• Implementation & Ongoing Service Leadership:

  • Lead the development of end-to-end implementation services, focusing on hands-on execution that accelerates product adoption and time to value.

  • Build frameworks for ongoing services such as project management, TAM, and operational support to ensure continuous customer success.

• Monetization Strategy:

  • Define the strategy for monetized services, identifying opportunities to upsell or cross-sell professional services to generate additional revenue streams.

  • Create pricing models for paid services, ensuring competitive positioning in the market.

• Level of Service Design:

  • Develop clear definitions for paid vs. free services, ensuring value differentiation for customers.

  • Implement service tiers and segmentation strategies to offer tailored experiences across all post-sales segments.

• Cross-Functional Collaboration:

  • Work closely with Customer Success, Sales, and Product teams to ensure alignment between services and the overall customer success strategy.

  • Partner with finance and operations to ensure efficient resource allocation, budgeting, and forecasting for professional services.

• Team Leadership & Development:

  • Lead and mentor a team of service delivery professionals, fostering a culture of customer-centricity and operational excellence.

  • Drive professional development within the team, ensuring they are equipped to deliver high-quality services and customer outcomes.

Qualifications:

• Proven experience in building and scaling professional services teams and offers within a technology or SaaS environment.

• Strong background in implementation, project management, and Technical Account Management (TAM) services.

• Expertise in designing paid and free service offerings across post-sales segments (enterprise, mid-market, SMB).

• Deep understanding of service monetization strategies, including pricing models and revenue generation.

• Experience working cross-functionally with Customer Success, Sales, and Product teams to drive service alignment and value creation.

• Strong leadership skills with a track record of building high-performing teams.

• Excellent communication, negotiation, and relationship management skills.

Preferred Experience:

• Experience in a SaaS company, with a strong understanding of customer success and post-sales strategies.

• Knowledge of customer success metrics and how professional services contribute to them.

• Familiarity with Gainsight, Salesforce, or similar tools is a plus.

Why Join Us?

This is a key leadership role in shaping the future of our professional services and driving customer success through innovative, scalable, and value-driven service offerings. You’ll have the opportunity to make a direct impact on the customer experience while driving new revenue opportunities for the business.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide.

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions.

We are looking for a seasoned strategic leader to join us in delivering profitable Enterprise Cloud performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions!

• Drive Sales & Success strategy (including direct and channel) for our cloud business, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.

• Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales & Success leadership).

• Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.

• Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of cloud offerings. Understand P&L performance for individual products as well as solution area overall.

• Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales & Success leadership, Marketing and Product.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide.

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions.

We are looking for a seasoned strategic leader in Enterprise Strategy & Planning to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions!

Atlassian’s Enterprise Strategy & Planning capabilities helps leaders build critical understanding how their organization’s strategies are delivered through the work that has been prioritized and executed upon. This critical pillar complements the rest of Atlassian’s System of Work, helping businesses foster alignment, facilitate connection, and promote autonomy.

• Drive Sales & Success strategy (including direct and channel) for Enterprise Strategy & Planning, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.

• Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales & Success leadership).

• Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.

• Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Enterprise Strategy & Planning offerings. Understand P&L performance for individual products as well as solution area overall.

• Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales & Success leadership, Marketing and Product.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide.

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions.

We are looking for a seasoned strategic leader in Service Management to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions!

Our Jira Service Management (JSM) solution has consistently innovated within the market, and leads in Forrester’s ESM Wave. Atlassian’s approach to service management brings development, IT, and business together on a single, AI-powered platform to deliver great experiences at high velocity.

• Drive Sales & Success strategy (including direct and channel) for Service Management, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.

• Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales & Success leadership).

• Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.

• Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Service Management offerings. Understand P&L performance for individual products as well as solution area overall.

• Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales & Success leadership, Marketing and Product.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide.

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions.

We are looking for a seasoned strategic leader in work management to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions!

Atlassian’s mission to unleash the potential of every team is part every product we build. But how do businesses grow profitably when cross-functional teams fail to collaborate efficiently and effectively? And why is collaboration so difficult? Atlassian’s investment in Teamwork Transformation will put you in the front seat of the next stage in market evolution.

• Drive Sales & Success strategy (including direct and channel) for Teamwork Foundations, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.

• Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales & Success leadership).

• Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.

• Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Teamwork Foundations offerings. Understand P&L performance for individual products as well as solution area overall.

• Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales & Success leadership, Marketing and Product.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

What you'll do

• Be accountable for outbound prospecting, quota carrying role, meeting conversion into pipeline

• Qualify business leads on all customers through proactive outreach and research

• Conduct cold calls, emails and others outreach strategies to engage with decision makers

• Collaborate with sales, marketing, partner and operations teams to develop lead generation strategies

• Navigate objections through value-driven messaging

• Articulate the value proposition of our products to our customers.

• Experience establishing communication and engagement with prospects

• Great at writing relevant emails that are personalized to delight our customers

• Build your pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams

• Work with Salesforce, Gong, Outreach and LinkedIn Navigator

Your background

• Accountability: You are the highest performer in everything that you do. You crave accountability and excel in a results-based culture

• Communication: Clear, intentional, and curious. People want to talk to you. You build trust naturally

• Continued Learning: You have clear goals, daily routines that help you achieve them. You ask for coaching. You're intentional about your future, and action feedback quickly

• Integrity forward interest in selling: You don't know what it is like to not do your best. You excel in achievement. You enjoy being a top name on the leaderboard and want to help others get there with you

• Change: You contribute to change and you navigate through change well. You crave forward progression. You bounce back quickly. For you, challenges are opportunities. You always take ownership and choose action over inaction

• Impact: You are passionate about sales and about helping your customers by putting them at the center of everything you do

• Creative: You always find new ideas and new ways to achieve your goals

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located in a US Time Zone.

We're searching for a Senior Engineering Manager to join Atlassian. As a Senior Engineering Manager, you'll be a technical leader and people manager, responsible for guiding the team to technical decisions for production services, helping prioritize and organize the team's work, and providing career growth and mentorship opportunities to your team. You will manage a group of 10-18 engineers on a Backend Software Engineering Team and work closely with your design and product management counterparts to build user journeys that unleash the potential of our future customers.

Your Future Team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers. As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket. We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Inspire innovation and operational excellence

• Own the delivery of critical projects in a microservices environment

• Be the engineering voice in our quarterly planning process

• Build an open, trusting, operationally mature culture

• Participate in hiring planning and other budgeting exercises

• Collaborate in technical/architectural discussions, provide direction and drive decision-making

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to unleash the potential of every team. We are looking for a highly skilled and experienced Principal Developer Solutions Consultant. In this role, you will be a key player in designing, developing, and implementing advanced AI solutions using Atlassian's Forge platform and Rovo, a key component of Atlassian's Central AI initiative. You will act as a consultant, guiding our key customers and internal teams on the solution development and design of AI agents, designed to enhance team workflows by automating repetitive tasks and providing intelligent insights to their organization and key stakeholders. Your role is pivotal, stretching beyond these tasks and ensuring AI's transformative potential is realized across our offerings. Since this is an emerging motion with our customers, you’ll also be charged (as a team) with developing and iterating on the framework to communicate the potential and limitations of Agents and . A key measure of success will be executing tailored demos and proof of concepts with customers and, in collaboration with solution engineering and Sales leadership, building a handoff, qualification and prioritization process.

Key Responsibilities:

• Solution Design: Lead the solution design and architecture of complex AI solutions using the Forge platform. Define the technical roadmap and ensure alignment with business objectives.

• Development: Develop and deploy sophisticated Rovo agents tailored to specific client needs. Utilize Forge modules such as ai:agent and ai:action to create intelligent and responsive agents.

• Consultation: Act as a trusted advisor to clients and internal teams, providing expert guidance on AI integration, best practices, and innovative solutions.

• Customization: Customize and extend Rovo agents to perform specialized tasks, integrate with third-party APIs, and utilize advanced Forge features.

• Project Management: Oversee the end-to-end project lifecycle, from requirements gathering and solution design to development, testing, and deployment.

• Collaboration: Work closely with cross-functional teams, including product managers, designers, and other developers, to ensure successful project delivery.

• Mentorship: Mentor and guide junior developers, fostering a culture of continuous learning and improvement.

• Innovation: Stay abreast of the latest advancements in AI and Forge development, and proactively explore new opportunities to enhance our solutions.

Qualifications:

• Experience: Extensive experience in developing applications using Atlassian Forge or similar platforms. Proven track record of delivering complex AI solutions.

• AI Expertise: Deep understanding of AI concepts, including natural language processing, machine learning, data analytics and prompt engineering to garner consistant results from AI Solutions.

• Technical Skills: Proficiency in programming languages such as JavaScript, TypeScript, or Python. Strong experience with API integration and cloud services.

• Problem-Solving: Exceptional problem-solving skills and willingness to solve ambiguous and complex problems, as well as the ability to navigate through uncertain situations, break down complex challenges into manageable components, and develop innovative solutions for our customers.

• Nail & Scale: Familiar with piloting approaches to make fast progress and ultimately designing for scale across a global field organization.

• Customer First Mindset: Oriented for testing approaches directly with customers with a keen appreciation for customer problems.

• Communication: Excellent communication skills, both written and verbal, with the ability to convey technical concepts to diverse audiences.

• Leadership: Demonstrated leadership abilities, with experience in project management and team mentorship.

Preferred Qualifications:

• Atlassian Products: In-depth knowledge of Atlassian products like Jira, Confluence, and JSM.

• Engineering Leadership & Developer Experience: Experience with guiding Developer teams and Engineering leadership on how to build on and customize the Atlassian platform.

• Forge Modules: Expertise in Forge modules such as ai:agent and ai:action.

• AI Ethics: Strong understanding of ethical considerations in AI development and deployment.

• Consulting Experience: Previous experience in a consulting role, with a proven ability to manage client relationships and deliver tailored solutions.

• Communication Skills: Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story

• Technical Skills: Background in SaaS based-architectures, integration methods, and security considerations

• Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)

• Identifying customer business challenges; providing insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results.

• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)

• Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth. What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.

There’s a strong earning potential for our sales team which is supported by the vast enterprise market awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide.

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions.

We are looking for a seasoned strategic leader in Software Development Sales Strategy to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions!

Atlassian’s business was build by and for software developers and - from Jira to the newest offerings in our product suite - continues to be a pillar to drive success for our customers. Despite major gains in cloud computing and AI, software teams across every industry face increased friction getting in the way of their ability to deliver value. The explosion of new cloud services, APIs, distributed teams, frameworks, and more, have created an environment where the rate of complexity is outpacing innovation. To address these challenges, Atlassian empowers organizations to take an end-to-end approach to world-class software development.

• Drive Sales & Success strategy (including direct and channel) for our Software Development market, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.

• Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales & Success leadership).

• Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.

• Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Software Development offerings. Understand P&L performance for individual products as well as solution area overall.

• Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales & Success leadership, Marketing and Product.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geo

This is a remote job.

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geography.

This is a remote job.

Responsibilities

In this role, you will:

• Provide exceptional customer engagement by chat, email, Zoom, and phone channels, ensuring a positive and personalized customer experience

• Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB

• Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services

• Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Manager, Sales Systems & Operations is a pivotal role within our Sales Strategy & Operations team at Atlassian. This position involves collaborating with various stakeholders in Sales, Marketing, Customer Success, and other cross-functional teams to comprehend business requirements, prioritize tasks, and assist in project/program execution. The Manager is responsible for providing comprehensive support throughout the project lifecycle, from gathering requirements to post-release maintenance. The role also involves overseeing the day-to-day operations of sales systems, addressing field sales inquiries, and ensuring the smooth functioning of sales operations.

At Atlassian, we operate in a dynamic, rapidly evolving, high-growth environment, and the Sales Systems & Operations team plays a crucial role in supporting this growth. We are seeking a proactive leader to manage the team and contribute to the ongoing development of our enterprise sales model.

Key Responsibilities:

• Collaborate with business stakeholders and Sales leadership to understand business objectives, needs, and priorities, and develop a roadmap of projects aligned with these goals.

• Drive initiatives that enhance and streamline pre-sales & quote-to-cash processes.

• Support the New Product Introduction (NPI) process, including M&A projects, to ensure the successful integration of new offerings across lead-to-cash and support processes.

• Manage end-to-end project/program execution for CRM and related sales-systems initiatives. As a hands-on leader, oversee a team of business analysts and product owners to support prioritized projects. Ensure that project value is quantified, success metrics are defined, and requirements are clearly understood.

• Evaluate the business impact of projects, determine necessary investments, and prioritize initiatives to maximize returns.

• Collaborate with technology teams to design optimal solutions and take ultimate responsibility for project delivery within the portfolio, including change management and enablement activities for field teams.

• Work closely with sales teams to identify opportunities for workflow enhancements and optimize their unique seller experiences.

• Act as a trusted advisor to the business, offering guidance to the sales organization on best practices.

• Provide mentorship, guidance, and growth opportunities for team members, fostering a collaborative and high-performing team culture.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you an analytics champion with a deep toolset who thrives on helping business partners strategize, understand, visualize and measure data-driven initiatives? Do you relish the opportunity to dive headfirst into large, end-to-end projects and make contributions across analytics, strategy and operations? Are you energized working closely with the business to turn data into beautiful, high impact visualizations to power leadership decisions? If so, this role is for you!

As a Senior Data Scientist on our Talent Acquisition team, you will partner closely with key business leads, focus on some of the most exciting challenges Atlassian faces.

Responsibilities

In this role you will:

• Work with a strong group of data scientists as we advance our core data artifacts to the next level (Tableau, Redash, etc.) functionally, aesthetically and operationally

• Develop strong collaborative partnerships with business and operations leaders

• Provide technical expertise in data visualization, deep business acumen, stakeholder engagement and operational insights via analysis

• Work with a cross functional team to drive improvement and efficiency in a rapidly scaling and dynamic customer support environment, bringing analytic capabilities and insights to bear

• Address business challenges, performance bottlenecks and growth opportunities with analytic solutions

• Playing the role of analytic visualization expert in cross functional teams, focused on measurement of new strategies or initiatives, sizing of opportunities, and understanding of complex systems; always with a mind towards actionable insights and business impact

 

Some skills and tools you'll use are:

• Analytics: Data visualization, Statistics, data distributions, summary/aggregation methods, operational metric development, ongoing OKR measurement

• Tools: Tableau, SQL, Redash, R / Python, Excel, etc.

• Collaboration: Confluence, Jira

Qualifications

Background:

• You've been working with data for 5+ years and have a BS degree in Statistics, Mathematics, Economics, Computer Science or other quantitative field.

• You have experience in building business impacting analytic solutions and experience using data to influence business and operational teams. 

• You’re know for producing clean, clear data visualizations that power decisions for senior stakeholders.

• You have strong communication skills (non-technical) and core tech skills.

• You love collaboration, working with other smart data professionals and acting both as a student and teacher with team members.

• To keep pace with our rapid growth you enjoy and are capable of learning new things quickly. You can take an ambiguous assignment and move rapidly to deliver iterative value. You use multiple tools and methods to find trends and correlations by mining data, and couple that with intuition and light-weight tests to prioritize how to drive forward on complicated problems.

• You have strong business acumen, love driving strategy, making big changes, and influencing others. You have a history of driving measurable impact in close collaboration with operational colleagues.

• You combine curiosity with critical thinking and good judgment, and like asking "why" to unravel a seemingly complex problem and get to the root cause.

• You know how to gather, document, and interpret business requirements; always knowing how to ask the ‘why’ underpinning all requests.

• You’re a senior ‘pillar of the team’, confident in your business acuity, analytics expertise and communication / coordination skills to push through ambiguity and up-skill those around you.

• When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Are you an analytics champion with a deep toolset who thrives on helping business partners strategize, understand, visualize and measure data-driven initiatives? Do you relish the opportunity to dive headfirst into large, end-to-end projects and make contributions across analytics, strategy and operations? Are you energized working closely with the business to turn data into beautiful, high impact visualizations to power leadership decisions? If so, this role is for you!

As a Senior Data Scientist on our Talent Acquisition team, you will partner closely with key business leads, focus on some of the most exciting challenges Atlassian faces.

Responsibilities

In this role you will:

• Work with a strong group of data scientists as we advance our core data artifacts to the next level (Tableau, Redash, etc.) functionally, aesthetically and operationally

• Develop strong collaborative partnerships with business and operations leaders

• Provide technical expertise in data visualization, deep business acumen, stakeholder engagement and operational insights via analysis

• Work with a cross functional team to drive improvement and efficiency in a rapidly scaling and dynamic customer support environment, bringing analytic capabilities and insights to bear

• Address business challenges, performance bottlenecks and growth opportunities with analytic solutions

• Playing the role of analytic visualization expert in cross functional teams, focused on measurement of new strategies or initiatives, sizing of opportunities, and understanding of complex systems; always with a mind towards actionable insights and business impact

 

Some skills and tools you'll use are:

• Analytics: Data visualization, Statistics, data distributions, summary/aggregation methods, operational metric development, ongoing OKR measurement

• Tools: Tableau, SQL, Redash, R / Python, Excel, etc.

• Collaboration: Confluence, Jira

Qualifications

Background:

• You've been working with data for 5+ years and have a BS degree in Statistics, Mathematics, Economics, Computer Science or other quantitative field.

• You have experience in building business impacting analytic solutions and experience using data to influence business and operational teams. 

• You’re know for producing clean, clear data visualizations that power decisions for senior stakeholders.

• You have strong communication skills (non-technical) and core tech skills.

• You love collaboration, working with other smart data professionals and acting both as a student and teacher with team members.

• To keep pace with our rapid growth you enjoy and are capable of learning new things quickly. You can take an ambiguous assignment and move rapidly to deliver iterative value. You use multiple tools and methods to find trends and correlations by mining data, and couple that with intuition and light-weight tests to prioritize how to drive forward on complicated problems.

• You have strong business acumen, love driving strategy, making big changes, and influencing others. You have a history of driving measurable impact in close collaboration with operational colleagues.

• You combine curiosity with critical thinking and good judgment, and like asking "why" to unravel a seemingly complex problem and get to the root cause.

• You know how to gather, document, and interpret business requirements; always knowing how to ask the ‘why’ underpinning all requests.

• You’re a senior ‘pillar of the team’, confident in your business acuity, analytics expertise and communication / coordination skills to push through ambiguity and up-skill those around you.

• When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you passionate about answering business questions in data, translating data results to business strategies, and driving serious change? If so, this role is for you. As an Analytics Business Partner on our Talent Acquisition team, you will partner with business leaders, understand their challenges, find answers in the data, and collaborate on driving our business to the next level.

Your future team:

• You'll work together with business leaders, data scientists, data engineers, workforce planning managers, and operational leaders to deliver impactful outcomes to our organization.

• You'll join a growing analytics and project delivery team located in multiple regions across the globe. We challenge each other to improve our work and ask hard questions. We're direct and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly learning new things.

Some examples of what you'lll do:

• Develop strategic partnerships in important business domains

• Influence and inform business strategies and execution

• Collaborate with leaders to set organization goals and track performance

• Identify challenges and growth opportunities

• Conduct insightful analyses on major trends

• Define, track, and diagnose priority business viability metrics

• Forecast business growth and staffing needs

• Evaluate business viability impact to inform strategic decisions

On your first day you'll be able to:

• Have a B.S. in a quantitative discipline (e.g. Computer Science, Operations Research, Finance) or equivalent experience

• Have had 5+ years experience in an analysis role or a business role working with analysts

• Create and implement Workforce Planning initiatives

• Think critically

• Understand how to find trends from data and lead business recommendations

• Utilize analytical tools like SQL, Excel (including writing advanced macros)

It would be great, but not required if you have:

• A Masters degree

• Experience in forecasting

• Experience with analytics tools like Tableau, Python, R

• Experience working with operational groups to gather requirements

• Experience influencing and facilitating organizational changes, priority changes, or other complex change management

• Experience working with and presenting to senior leadership

• Experience with Atlassian Products (JIRA, Confluence)

• Familiarity with service organizations and the metrics used to guide them

Working at Atlassian

Atlassian acquired Loom to lead in remote first, asynchronous work. With Loom's async video expertise and Atlassian's team collaboration understanding, we aim to innovate and empower customers for richer collaboration. Join us on our mission to make the impossible possible.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located between PT and ET.

We're looking for a Principal Full Stack Software Engineer to join the Loom Distribution Engineering team. This team is responsible for working across the stack to build new distribution channels and high-quality, seamless experiences that help users discover and engage with our products. As the technical lead for this team, you will drive continued innovation and own application quality across these experiences and the backend services that power them.

In this role, you will:

• Regularly tackle the largest and most complex problems on the team, from technical design to launch

• Guide the technical direction and implementation of large-scale product features

• Be a champion across the Atlassian organisation for continually raising the technical bar and evangelising a high technical standard

• Enforce modern paradigms and help others to use GraphQL, Node.js, and React in a modern, scalable way

• Transfer your depth of knowledge and share best engineering practices to improve engineering excellence

• Mentor and grow the next generation of technical leaders at Atlassian

• Partner with leads across RnD disciplines to define a compelling product and technical strategy

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences.

We're hiring an experienced people manager with a proven track record in driving strategy and business impact to join our TA Enablement leadership team. The ideal person for this role is someone who is passionate about process and operational excellence, recruiting, and data. This position reports to the Global Head of Talent Acquisition Enablement. For this remote role, we’re looking for someone in the Pacific Time Zone to ensure sufficient collaboration time with current team members in the United States, Australia, Europe, Philippines, and India.

What you'll do

• Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success

• Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies

• Partner with regional and international counterparts to ensure alignment to global processes

• Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement operations

• Analyze and report on program and candidate experience outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement

• Enable your team to drive enablement programs, specifically around process excellence

• Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work

• Partner with our DEI team on programs aimed at improving our inclusiveness through the recruiting process and attracting underrepresented talent

• Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers.

Our Pipeline Operations Management is responsible for the pipeline strategy, targets, and performance across multiple campaign sources (from MQL:SQL) to ensure future booking success. As a Sr. Analyst, Pipeline Strategy and Operations, reporting to the Sr. Manager of Pipeline Operations, you will play an important role monitoring the pipeline generation performance and providing insights for key Atlassian products.

We are remotely distributed across the United States.

What you'll do

• Monitor global pipeline generation performance and analyze trends across multiple established Atlassian products.

• Conduct regular pipeline review calls to foster collaboration between Sales, Sales Development, Marketing, Channel teams to generate pipeline.

• Identify pipeline headwinds/tailwinds with data-driven insights and partner with campaign source teams to support programs to increase pipeline generation.

Your background

• +5 years of ever-increasing responsibility in Business Development, Sales Operations, Channel Analytics, or Marketing Analytics role within a SaaS company or in a strategy consulting environment.

• Strong excel skills (can write complex functions) and ability to distill complex data into relevant insight: You know how to create compelling presentations and can lead executives through data deep-dives.

• Process improvement know-how: Continuous improvement is in your DNA. You can enhance business processes from diagnosis to documentation to execution.

• Salesforce, Outreach, Clari, Tableau expertise is a big asset.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities:

• Leading and managing a team of mid-market account executives to achieve sales targets and revenue goals within the mid-market segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the mid-market segment.

• Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new members of the sales team as needed to support business growth objectives.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Managing key client relationships and participating in high-level negotiations and discussions as needed.

• Providing regular updates and reports on sales performance to senior management.

• Staying informed about industry trends, competitor activities, and market dynamics within the mid-market segment.

Your Background

• 5 years experience in Sales & 2+ years of management experience

• Strong a track record of success

• Experience using CRM, Pipeline Management, and Analytic tools

• Motivated and inspired to coach, enable, and mentor selling professionals

• You are someone who wants to challenge the traditional Sales Model and optimize sales processes.

• You love working in a fast-paced international environment, take the initiative to get stuff done, try new things and love sharing your findings with your team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team

At Atlassian, our Customer Success Enablement team is a dynamic blend of creativity and data-driven insights, designed to empower our post-sales teams to deliver exceptional customer experiences. As a Senior Customer Success Readiness Manager, you'll be an integral part of this team, reporting to the Manager of Sales & Success Readiness. You'll act as a strategic partner, content creator, program owner, and mentor, driving behavioral change to benefit both our business and our customers. Our team excels in designing learning programs, creating e-learnings, async content and training sessions, and supporting transformative initiatives to boost customer satisfaction and retention.

What You'll Do

• Lead strategic enablement activities to ensure our Customer Success teams master the necessary knowledge, tools, and assets to enhance customer relationships with Atlassian solutions.

• Develop and oversee engaging learning sessions and training content, working closely with cross-functional teams such as Product, Marketing, Sales, and Customer Support.

• Identify learning needs and design tailored training sessions, incorporating diverse activities and techniques to enhance the learning experience.

• Contextualize and refine product and marketing messages to align with customer success strategies.

• Design dynamic project roadmaps focused on improving customer outcomes, selecting suitable methodologies and developing contingency plans.

• Collaborate with Customer Success Leadership to foster a coaching culture, improving engagement across Customer Success Managers, Global Renewals, and Advisory Services teams.

• Utilize tools like Salesforce, Gainsight, and Highspot to align enablement with product updates, customer campaigns, and events.

• Uphold and share Atlassian's core values across the organization.

Background Experience & Competencies

• Experience: A minimum of 5 years in customer-focused roles, including customer success training or support, with at least 2 years in enablement or training at a B2B enterprise tech company.

  • Proven track record of enhancing customer satisfaction, retention rates, and overall customer experience.

  • Experience in managing customer relationships and achieving retention, growth, and profitability goals.

• Skills: Mastery of excellent communication, project planning, and strategic sales planning. Proficiency with tools like Salesforce, Gainsight, and other relevant platforms.

• Behaviors: Collaborative, customer-centric, data-driven, and goal-oriented, with a strong ability to build cross-functional relationships.

• Knowledge: Deep understanding of organizational offerings, industry segments, customer lifecycle methodology, and success technologies.

• Education: Bachelor’s degree required; Master’s degree or equivalent is a plus.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung, Booking.com , Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

We are looking for a Sales Leader that will oversee a team dedicated to acquiring and managing large enterprise customers. This involves the development and implementation of sales strategies customized for enterprise-level customers, fostering long-term relationships with key accounts, and achieving revenue targets. Collaborative efforts are frequently undertaken with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to refine sales procedures and elevate customer satisfaction. Additionally, you will be accountable for recruiting top sales professionals, nurturing a culture of high performance, and cultivating strong relationships with key enterprise clients.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $201k-$241k
Zone B: $180k-$217k
Zone C: $166k-$200k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Leading and managing a team of enterprise sales account executives to achieve sales targets and revenue goals within the enterprise segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the enterprise segment.

• Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new members of the sales team as needed to support business growth objectives.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Managing key client relationships and participating in high-level negotiations and discussions as needed.

• Providing regular updates and reports on sales performance to senior management.

• Staying informed about industry trends, competitor activities, and market dynamics within the enterprise segment.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary:

The Channel Go-To-Market (“GTM”) team focuses on accelerating partner revenue through solution adoption by designing and operating GTM initiatives, enablement coursework and programs, as well as, actively managing the development of a set of focus partners to accelerate their ability to market, sell and implement Atlassian’s cloud solution offerings.

As the Channel Practice Development Lead, AI and Rovo, you will own the practice development framework end to end to accelerate Atlassian’s partner capabilities to drive market momentum for AI and Rovo solution offerings. This role requires a transformative leader that will be pivotal in developing Atlassian channel capabilities to market, sell and implement Atlassian’s AI offerings.

We’re looking for an experienced partner solution professional that can act as a subject matter expert on AI, providing insights and thought leadership to internal and external stakeholders. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical, enablement and GTM proficiency. The role requires a proven track record in cross-team collaboration, program & project management, and execution capabilities.

Job Responsibilities:

• Partner with cross functional teams to create and execute strategic partner plans focused on Atlassian’s AI + Rovo solution offering

• Develop a channel practice development framework, enablement roadmap and key initiatives focused on driving partner capabilities to support customers at all stages of their AI lifecycle

• Evangelize partner’s AI + Rovo value proposition internally and externally with partners

• Collaborate with Atlassian sales, partner solutions architects, enablement and product teams to aide partners in the development of compelling AI offerings

• Understand the sales and technical requirements of partners and their customers and work along side Atlassian partner and enablement teams to guide Atlassian partners on their development of AI + Rovo practices and capabilities

• Evangelize AI and Rovo solution offerings across the partner ecosystem 

• Review partner solution capabilities and provide best-practice and strategic guidance that enhances their sales and implementation performance for Atlassian’s AI offerings

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Role Overview

As the Sr. Manager, Solutions Readiness, you will lead the Technical Enablement Team at Atlassian, driving the development and execution of programs that empower our technical sales pros, and advance our broader field teams in the art & science of solutions selling. Your leadership will ensure that our team possesses the technical expertise, skills, and resources necessary to effectively differentiate and sell Atlassian solutions. This role requires a strategic thinker with a deep understanding of the Atlassian portfolio spanning ITSM, Agile + Dev Ops, & Work Management technologies and a serious passion for enabling others.

In This Role You’ll:

1. Lead a Critical Team: Build best & next practices within technical enablement, testing & learning, then establishing common cadences to meet the advanced needs of our sellers while helping the Technical Enablement Managers grow & thrive

2. Establish Expertise: Cultivate and maintain a comprehensive understanding of Atlassian technologies, products, solutions, and go-to-market (GTM) strategies to lead the team effectively.

3. Drive Cross-Functional Engagement: Proactively collaborate with cross-functional teams to plan and execute enablement strategies, ensuring alignment and successful implementation of scalable programs.

4. Project Manage: Demonstrate strong planning, prioritization, and execution skills to manage multiple projects and anticipate potential challenges, ensuring timely delivery and follow-up.

5. Collaborate with Sales Readiness: Work closely with the Sales Onboarding and Ongoing Readiness teams to ensure cohesive and comprehensive enablement initiatives.

6. Metrics and Improvement: Establish benchmarks, track performance, and report on success metrics, using insights to continually refine and enhance enablement programs.

7. Uphold Atlassian Values: Embody and promote Atlassian's values in all interactions and initiatives, fostering a positive and inclusive team culture.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end.

Responsibilities

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

In your first 90 days, we'll expect you to have:

• Manages time effectively and prioritize among competing opportunities

• Executes creative and unique approaches to help evolve best practices 

• Demonstrated excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrated experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• A team player mindset; driving collaboration and engagement scope with global stakeholders

• A customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effective communication and active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• A strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• A change agent with the ability to continuously learn and implement feedback

• A tendency to operate daily with a sense of urgency, an affinity for creative problem-solving

 

• Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

Qualifications

Your background

• Five or more years experience in account management, inside sales, customer success or other relevant business areas

• Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures

• Proven track record of meeting or exceeding performance goals

• Experience managing high-revenue customer engagements with Enterprise-level customers

• Experience managing complex, end-to-end sales cycles is preferred

Nice to have:

• Experience selling Enterprise SaaS products across a global account footprint

• Experience working with Channel Partners & GSIs to retain and grow customer accounts

• Experience using Salesforce, Clari and Tableau

• Experience analyzing data to support identifying opportunity and projecting growth trajectories

#LI-Remote

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an experienced Partner Manager for a role covering strategic SI partners in the Public Sector. This role reports directly to the Head of Public Sector Channel, and will be responsible for growing incremental, measurable revenue within the Public Sector territory, across a diverse range of enterprise solutions built on the Atlassian Platform.

We are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, dynamic software business with over 300,000 paying customers, and millions of users around the globe. Many of these organizations acquire Atlassian tools through our network of partners - including a growing number of Global and Federal System Integrators (SIs).

In this role, you will be responsible for partner engagement and go-to-market efforts, developing a robust pipeline of joint opportunities with some of our largest customer agencies. Using your experience and leadership skills, you will deliver successful outcomes against our channel targets.

The Pubic Sector team is helping to expand the footprint of Atlassian in key markets and industries, with a specific focus on our Public Sector customer segment. Since you will be working with a Strategic partner across a diverse range of solution areas, you will need a broad understanding of enterprise software channel business including channel sales, BD/capture, channel strategy and market development. Most importantly, you will work closely with teams across Atlassian - including sales, marketing, product development and others - to build success.

Strategic Partner Manager- US Public Sector role will work closely with the Atlassian leadership team - both channel & sales - to lead the strategy and ongoing improvement of our channel sales model and build a comprehensive approach to engaging with leading SI partners to accelerate our channel growth trajectory through the motions of our partner-facing functions.

In this role, you'll get to:

• Assist in planning and executing the vision of the Public Sector organization

• Manage and develop a growth model working closely with our Channel leadership

• Create and present a resourcing plan for a dedicated organizational structure

• Team with our Sales and Solution Specialists on optimizing the co-selling motion

• Develop demand generation strategies across different product and solution areas

• Continuously evaluate different partnership and go-to-market models, unique to each solution area

• Align with counterparts in the Global Alliances, Channel field and program organizations to build and deliver a coordinated engagement model

• Collaborate with cross-functional teams, including Product, Marketing, Analytics, Finance, and others

• “Be the change you seek” and demonstrate leadership while helping Atlassian to continuously improve our ability to better serve our customers and partners

• Monitor, measure, and assess how your critical initiatives and investments are delivering results for the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Trusted by over 50 million users, Trello is the visual collaboration tool that crafts a shared perspective on any project. We serve 1 Billion API requests per day, and handle 1.5 million concurrent users at peak.

As a Senior Engineering Manager on Trello, you'll be a technical leader and people manager, responsible for guiding a team of 12-18 developers to technical decisions for production services, helping prioritize and organize the team's work, and providing career growth and mentorship opportunities to your team.

You will partner with product and design and work with teams across Trello and Atlassian to create new experiences, helping support Trello's product strategy and affecting important metrics. This is a great role for leaders who love to solve challenging user problems and coach their teams to ship value quickly and iteratively.

To help our teams work together, this role is fully remote, but requires you to be located in US-based timezones. You will report to the Head of Engineering for the Trello Experiences group.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Help your team ship features quickly and safely as our team grows in size, providing them with the tooling and processes needed for success.

• Improve operational abilities of the team, pushing innovation and quality

• Grow your team members' careers and keep them engaged.

• Support your team by holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, and resolving conflicts.

• Help to coordinate the team's work in partnership with product management and design peers.

• Work with your engineering manager peers to improve Trello's engineering team and processes.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

 

Do you have a passion for creating intuitive and user-friendly sales experiences? Are you a strategic thinker with a knack for understanding customer needs and translating them into actionable design solutions? If so, then we want to hear from you!

We are looking for a talented and experienced Sales User Experience Architect to join our growing team. In this role, you will play a pivotal role in shaping the user experience (UX) of our sales tools and platforms, ensuring a seamless and efficient journey for our Sales Team and ultimately, driving business growth. This role will be heavily focused on Salesforce, but integrated tools & 3rd party platforms that our Sales Team uses will be in scope too. This is a new role that sits within the Sales Systems & Process team in Revenue Operations.

• Conduct user research to understand the needs and pain points of our sales team and customers.

• Collaborate with Sales, Engineering, and other internal partners to define the UX vision for sales tools and platforms.

• Partner with our internal technology teams to design, drive, & implement Salesforce UX improvements that will help our Sales team be more productive.

• Design and prototype user interfaces (UIs) that are intuitive, user-friendly, and optimized for productivity.

• Develop & maintain a Salesforce UI & UX optimization roadmap.

• Develop & document guidelines and best practices for Salesforce UX.

• Conduct usability testing and iterate on designs based on user feedback.

• Stay up-to-date on the latest trends & best practices in Salesforce UX/UI functionality.

• Partner with internal stakeholders to redesign their respective focus areas on the pathway to overall system optimization.

• Serve as the point of contact and subject matter expert for experience design within the Sales Systems & Process team.

• Own requirements documentation including BRDs, process flows, DACIs, wireframes, mockups or other assets used to collect business needs.

Position Overview: We are seeking a highly motivated Program Manager for Churn Management to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals and will play a crucial role in developing and implementing strategies to forecast, reduce customer churn and, increase customer retention. The ideal candidate will possess strong skills in data analysis, customer retention, relationship management, and strategic planning, with a focus on identifying and addressing the root causes of churn.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Role and Responsibilities

1. Program Development: Create program concepts and strategies aimed at attaining churn targets.

2. Program Oversight: Oversee churn management programs to assist with forecasting, risk mitigation, and churn management.

3. Cross-functional Collaboration: Represent CSM and customers in cross-functional programs/work streams focused on churn mitigation programs.

4. Customer Feedback Utilization: Translate customer feedback data and survey results into program attributes that drive new customer impact and outcomes.

5. GTM Strategy Execution: Ensure successful execution of the Global Customer Success GTM strategy.

6. Change Management: Drive change management initiatives to ensure successful adoption of new processes, features, and tools.

7. Stakeholder Relationship Building: Build strong relationships with internal stakeholders and external partners to foster collaboration and achieve adoption goals.

8. Operations: Manage renewal and success team strategy and operations to ensure efficiency and scalabilty.

Qualifications:

• Experience: 5+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.

• Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.

• Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.

• Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.

• Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.

Preferred Skills:

• Experience with Atlassian products or similar collaboration tools.

• Knowledge of agile methodologies and practices.

Education:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree preferred.

As an Application Engineer in Core HR Tech, you’ll work with teams across the world, to continuously improve the technologies that power Atlassian’s People engine! You bring expertise in Application development (particularly Workday platform), are comfortable with a dynamic environment, and extremely motivated to engineering practices and operational excellence. You are enthusiastic and interested in making positive contributions to the team. Your passions include working with technology, defining and refining ways of working, and providing world class support to employees.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,800 - $274,400

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Design, build, test and deploy solutions primarily utilizing tools and capabilities from third party applications such as Workday integrations and configurations, middleware such as Workato, as well as custom engineered builds as needed to deliver project outcomes

• Utilize their deep techno functional experience in HR Technology and engineering practices to lead Core HR technology projects and support team members to solve complex and ambiguous problems

• Own the technical evolution of Core HR systems and capabilities within People tech

• Drive incremental improvements to team technical processes and practices

• Responsible for the operational quality of team’s deliverables

• Mentor and support team members

• Collaborate with product and business teams to create and plan project and product roadmaps

• Play an active role in defining SaaS product roadmaps, vendor QBRs, and assessment discussions. Hold vendors accountable for their operational quality and service level commitments

• Partner with peer engineering teams to solve common problems and sharing best practices to make a positive impact across the broader organization beyond our team.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

 

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific "Flywheel" that has delivered 200,000+ customers to date. We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion, and improved retention rates.

 

The Sales Process and Systems Manager is a proven leader with deep expertise in quote-to-cash process in large SAAS companies. In this role you will manage a team of business analysts who work closely with Sales stakeholders including Customer Advocate teams, Partner teams and Enterprise sales to collect and prioritize requirements and enhancement requests, identify improvement opportunities, document business requirements, and partner closely with IT teams to support the delivery of our e-commerce transformations.

 

We are looking for a strong leader with a proven track record of process design, system deployment, and from running day-to-day operations to executing on large-scale projects. At Atlassian, you will work with key stakeholders and management from across the Sales Organization and other cross-functional teams such as Finance, Legal and R&D to implement solutions composed of business processes, systems infrastructure and/or shared services execution.

• Be a hands-on manager and coach to a small but mighty team of Business Process Analysts that are responsible for the day-to-day execution of Atlassian’s QTC transformation including writing business requirements, conducting QA testing and working with readiness teams to operationalize changes.

• Study and learn the end to end QTC processes employed by our different advocate teams teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales and post-sales support.

• Work with Sales stakeholders to understand customer, partner and advocate pain points and identify opportunities for improvement.

• Serve as a point of contact and subject matter expert on our QTC systems, processes and policies for external organizations, including presenting the team’s needs in enterprise projects

• Partner closely with our IT teams to drive the roadmap and development of our QTC tooling enhancements

• Support the roll-out of new product and pricing offerings across the Atlassian portfolio

• Work closely with leaders across Revenue Operations to define dependancies and build out cross-team execution plan.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

 

We are looking for a passionate leader to run our On-Premises support operations in the Americas. Collaborating with group managers and heads of departments and geos, this position will define strategic direction and operational strategies for our On-Premises products in the Americas support team, identify areas for continuous improvement, contribute to policy definitions, and most importantly develop the talent. This person will collaborate with their peers to champion the support organization's 3-year strategy, more specifically focusing on supporting customers to be successful with using the Data Center deployment option of our products.

 

To service our customers effectively, you need to be able to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management, and calibration exercises. On-Premises products continue to play an important role at Atlassian and the support team is responsible for some of our largest customers. This is an opportunity to play a major role in impacting huge customers, solve complex problems, create and execute a longterm strategy, and provide a major contribute to Atlassian’s goals.

 

Your success will be based on your ability to:

• Deliver legendary support to On-Premises customers, with special focus on large Enterprises using our Data Center products

• Grow the leadership capability in the org - group managers, front line managers, and their teams

• Attract and nurture top talent

• Monitor and optimize critical business processes and operational metrics

• Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking

• Demonstrable ability to drive a cross-functional team to execute against a strategy you devised

• Both delegate when appropriate and feel comfortable diving in and executing when needed

 

 

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $193,500 - $258,000

Zone B: $174,100 - $232,200

Zone C: $160,600 - $214,100

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Define and implement support strategy in the Americas to improve customer experience, scale the team, develop talent, balance cost and coverage

• In collaboration with Escalation Managers, Product, and Support & Success leadership, drive customer Executive Level escalations to resolution

• Support and develop senior leadership capabilities in the team

• Develop an environment and culture of legendary support in the team

• Present strategy, key insights, financial/non-financial achievements, quarterly progress updates to senior leadership in a compelling manner

• Collaborate with key partners (On-Premises Product Leads, Other On-Premises Regional leadership, Support & Success leadership, etc) to drive visibility of customer needs and ensure multi-functional collaboration

• Analyze operational metrics to determine strategic wins and drive improvements that will increase value for our customers

• Align closely with the Head of On-Premises EMEA and Head of On-Premises APAC to ensure process alignment

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team
We’re looking to add a Senior Data Scientist to the Loom Product team to help us drive activation, engagement and retention by driving value for both creators and viewers on our platform. The Core Product team at Loom is taking AI-led bets to transform video creation and editing, we’re looking for an data science excelling in using data insights to shape the team’s direction.

We use rich, complex datasets and for wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Role

• Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.

• Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.

• Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.

• Partner with cross-functional teams to inform, influence, and execute strategy decisions

• Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.

• You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is an established, publicly-traded tech company with a growing tax function. We are looking for a Tax Senior to join our US Income Tax team.

You will report to the US Senior Tax Manager and will assist with the tax provision, compliance, and other tax matters. Our ideal applicant is someone with a desire to contribute and learn who loves working with technology, defining and refining processes, and supporting all levels of employees within a global organization.

• Help prepare the US federal and state income income tax provision and audited financial statements for publicly-traded corporation.

• Gather information and prepare workpapers for US income tax returns that are prepared by external advisors.

• Utilize technology to support continuous improvement of our processes.

• Conduct research on tax issues and prepare analysis and recommendations for the company.

• Communicate with federal or state tax authorities to resolve tax matters.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts.