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airfocus, now part of Lucid Software, is a top-rated organization (Kununu Top 5%), with a 4.8 Glassdoor rating and 96% recommendation, and is the world’s first modular product management and roadmapping platform used by thousands of users including Ricoh, Good Year, and Wago, seeking to grow its team. The company is hiring a Senior Product Manager to lead EMEA product teams and help shape how airfocus enables product organizations as AI accelerates software development. The role involves owning day-to-day product direction, discovery, and delivery for one or more product areas, reimagining collaboration before and after work lands in Jira, and translating strategy into clear initiatives and outcomes. Responsibilities include driving discovery, de-risking solutions with design and engineering, shipping AI-powered features, using AI tools in daily PM workflows, and partnering with Product Marketing, Sales, and Customer Success while mentoring others. Requirements include 4+ years in B2B SaaS product management with a strong track record of improving metrics, excellent communication and English fluency, and a preference for experience shipping AI features and using AI tools.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation in everything we do, passion and excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. The company emphasizes diverse perspectives and strives to create an environment that is respectful and inclusive for everyone, operating as a hybrid workplace that allows remote work, in-office work, or a combination based on role and team needs. Lucid has earned global recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Customer Success Team, especially Customer Success Managers, acts as trusted advisors to strategic accounts, driving product adoption and change management to achieve outcomes aligned with customer goals while building relationships and coordinating multiple workstreams. The Amsterdam-based CSM role requires a bachelor’s degree, at least 4 years of experience in CX/Consulting or similar, strong technical aptitude, excellent organizational and communication skills, fluency in English and Dutch, and a hybrid work arrangement of two days per week in the Amsterdam office (Tuesday and Thursday), with preferred qualifications around empathy and thriving in a fast-paced SaaS environment.

airfocus by Lucid Software is the world’s first modular product management and roadmapping platform, growing globally and recognized with Kununu Top 5% best-rated status and a 4.8 Glassdoor rating with 96% recommendation, serving thousands of users including Ricoh, Good Year, and Wago. The company emphasizes a diverse, growth-focused culture with flexible work options (remote, in-office, or hybrid), personal development opportunities, a learning budget, competitive compensation, snacks on site, and recurring events and meet-ups. They are looking for a Customer Success Manager to drive customer value through onboarding, top-level support, product adoption, best-practice sharing, and uncovering upsell opportunities. Responsibilities include managing the entire customer lifecycle from setup to renewal, building strong stakeholder relationships, voicing customer feedback, creating help-center content, delivering demos and training, coordinating with an account manager on renewals and upsells, setting up integrations, and engaging in high-value trials to support sales. Requirements include 2+ years in customer success or similar client-facing roles in B2B software, strong English and German communication skills (additional languages a plus), the ability to manage about 30 accounts ranging from SMB to enterprise, a collaborative and adaptable mindset, and a base in Germany or the Netherlands; preferred qualifications include experience in product management.

Lucid Software leads in visual collaboration with products such as the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values like innovation, excellence, empowerment, initiative, ownership, and teamwork over ego, and it promotes a respectful, inclusive culture with a hybrid work model. The company has earned recognitions including Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and its solutions are used by over 100 million users worldwide, with customers like Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. The Enterprise Account Executive role drives strategic growth for Lucid’s largest customers in the EMEA region, coordinating outbound prospecting and orchestrating resources from Lucid Leadership, Solution Engineers, and BDRs to unlock opportunities and create business value across multiple personas. Responsibilities include building expertise across the full collaboration suite, understanding the competitive landscape in EMEA, direct outbound lead sourcing, generating and closing new pipeline, managing forecasts, sharing market insights, and working with Customer Success Managers to ensure renewals and expansions; requirements include 5+ years of SaaS sales experience, enterprise experience, ability to manage complex sales cycles, strong communication skills, fluency in English and German, and Salesforce experience. The role is hybrid with in-person collaboration at the Amsterdam office two days per week (Tue and Thu); preferred qualifications include additional European language skills, evangelist sales experience, familiarity with sales acceleration tools, and a BA/BS, with #LI-DS1.

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a respectful, inclusive culture in a hybrid workplace. Lucid has earned Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users worldwide, including Google, GE, and NBC Universal, with partners such as Google, Atlassian, and Microsoft. The Associate Customer Trainer role in EMEA is the primary trainer on the Learning Services team, responsible for delivering and developing training to accelerate users, with opportunities to travel to events and deliver onsite training. Responsibilities include roughly 50-80% training delivery and travel (live instruction, becoming a product expert, regional ambassador), ~30% projects and content maintenance, and ~20% operational rigor and collaboration with a US-based team, including scheduling sessions and keeping systems updated. Requirements include 0-1 years of experience with strong presentation skills and willingness to learn technical concepts (UML, ERD, Cloud Architecture), a hybrid role with Amsterdam office two days a week (Tue/Thu), and preferred qualifications such as experience with visual collaboration platforms (Lucid, Visio, Miro), a background in theater/public speaking/education, language proficiency in Portuguese/French/German/Spanish, and familiarity with Agile/Scrum/Cloud; #LI-MK1.